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1. I am new to UOB Kay Hian. How do I get started?

Under SGX guidelines, clients must come in person to our office to open a trading account. Our counter services are located at.

Head Office
  8 Anthony Road, #01-01, Singapore 229957 MAP
  (Next to Newton MRT Station Exit B)
  Mon to Fri   8:30am - 6:00pm
  Closed on Sat, Sun and SG Public Holidays
Investor Centres
  Bedok MAP
  Block 214, Bedok North
  Street 1, #01-187,
  Singapore 460214

  Jurong East MAP
  Block 134, Jurong Gateway
  Road #01-311,
  Singapore 600134

  Raffles Place MAP
  39 Circular Road,
  Singapore 049395


  Mon to Fri   9:00am - 6:00pm
  Closed on Sat, Sun and SG Public Holidays


Alternatively, you can also visit any of the UOB branches or Invest Shops during their banking hours. 

Clients who are unable to come down personally to our office to sign the account opening application form, may have his/her identity verified by one of more additional processes. Examples of such verification procedures include, but are not limited to, one or more of the following means (as issued by SGX guidelines):

Accepting account opening forms that are certified by:

- Justice of Peace, public notaries, lawyers

- UOB branches (only if applicant holds a UOB account)


Please bring along the following documents:
Citizenship   Documents Required
For Singapore Citizens

- Identity Card (Pink)
- Income Documents

For Singapore PR    - Identity Card (Blue)
- Income Documents
For Malaysian Citizens 

- Valid Passport or Malaysian Identity Card
- Work Permit/Employment Pass (where applicable)
- Income Documents
- Proof of Residential Address* (Within the last 3 months)

For Other Foreigners

- Valid Passport
- Work Permit/Employment Pass (where applicable)
- Income Documents
- Proof of Residential Address* (Within the last 3 months)

* Proof of residential address:-  Documents such as bank statement, income tax assessment, property tax bill, telecommunication bill or utilities bill.
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2. Who can I contact if I have forgotten my user ID or password?

You can either

  1. Contact our Client Service Hotline at +65 6536 9338 during operating hours or
  2. Fill up the Application for Reissue of User ID/Password form and fax it to the Client Service Department at +65 6509 5140.

A new user ID and/or password will be generated and sent to you by post after verifying your particulars.

For security purpose, please note that email notifications are not accepted. 

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3. How to update my address?

If you are a registered user of CDP Internet Access, you can do a real-time update of your address under "My Profile" after logging in to your CDP account.

Or you can print and complete this form, and mail it back to us.

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4. What are the trading hours?

Singapore

SGX operates from Monday to Friday (except on Saturday, Sunday and Public Holidays) during the following hours: 

Time Range Session
Order Submission
Amendment
Cancellation
08:30 - 08:59* Pre-opening
Y
Y
Y
08:58* - 09:00 Non-cancellation
N
N
N
09:00 - 17:00 Continuous Trading
Y
Y
Y
17:00 - 17:05* Pre-closing
Y
Y
Y
17:04* - 17:06 Non-cancellation
N
N
N
* Pre-open phase ends randomly at any time from 08:58 - 08:59 and Non-cancellation phase will begin immediately after Pre-open phase ends.
* Pre-close phase ends randomly at any time from 17:04 - 17:05 and Non-cancellation phase will begin immediately after Pre-close phase ends.


Note: For half trading day, Pre-Close routine will end randomly between 1234 hrs and 1235 hrs, i.e. Non-Cancel period can start any time between 1234 hrs and 1235 hrs.

Malaysia

Bursa Malaysia operates from Monday to Friday (except on Saturday, Sunday and Public Holidays) during the following hours: 

Time Range Session
Order Submission
Amendment
Cancellation
1st Session        
08:30 – 09:00 Pre-opening
Y
Y
Y
09:00 – 12:15 Opening and Continuous Trading
Y
Y
Y
12:15 – 12:20 Pre-closing
Y
Y
Y
12:20 – 12:30 Trading at Last & Closing
Y
Y
Y
12:30 – 14:00 Break
Y
Y
Y
2nd Session  
Y
Y
Y
14:00 – 14:30 Pre-opening
Y
Y
Y
14:30 – 16:45 Opening and Continuous Trading
Y
Y
Y
16:45 - 16:50 Pre-closing
Y
Y
Y
16:50 – 17:00 Trading at Last & Closing
Y
Y
Y

Hong Kong

HKEx operates from Monday to Friday (except on Saturday, Sunday and Public Holidays) during the following hours: 

Time Range Session
Order Submission
Amendment
Cancellation
09:00 – 09:15 Pre-opening^
Y
Y
Y
09:15 – 09:20 Pre-Order Matching
Y
Y
Y
09:20 – 09:28 Order Matching Period
Y
Y
Y
09:28 – 09:30 Blocking
Y
Y
Y
09:30 – 12:00 Morning trading
Y
Y
Y
12:00 – 13:00 Break
Y
Y
Y
12:30 – 13:00 Order Cancellation Period*
Y
Y
Y
13:00 – 15:59 Afternoon trading
Y
Y
Y
  Closing Auction Session#
-
-
-
16:00 – 16:01# Calculation and dissemination of reference price
Y
Y
Y
16:01– 16:06# Order Input Period
-Price limit is +/-5% from
 reference price
-System will automatically carry
 over orders from the afternoon
 session that are within the price
 limit
Y
Y
Y
16:06 – 16:08# Non – Cancellation Period
Y
N
N
16:08 – 16:10# Random Closing
-System will match all orders at
 the price where the highest
 volume can be traded
Y
N
N

^ Order submission/amendment/cancellation of at-auction limit orders cease at 9:15am. Order amendment/cancellation of at-auction orders cease at 9:15am, while order submission of at-auction orders cease at 9:20am.

* Order cancellation request made between 12:00pm to 12:30pm will only be sent to the exchange at 12:30pm.

New order submission and amendment made between 12:00pm to 1:00pm will be sent to the exchange at 1:00pm.

Note: For half trading day, Pre-Close routine will end randomly between 1208 hrs and 1210 hrs, i.e. Non-Cancel period can start any time between 1206 hrs and 1208 hrs.

# Implementation of Closing Auction Session starts from 25 July 2016, please go to http://www.hkex.com.hk/cas/en/index.htm for more information.

# Phase 1 (effective 25 July 2016)
Applicable to constituents of Hang Seng Composite LargeCap and MidCap indexes, A+H shares and all ETFs.

US

NYSE, NYSE ARCA, NASDAQ and AMEX operate from Monday to Friday (except on Saturday, Sunday and Public Holidays) during the following hours: 

Time Range Session
Order Submission
Amendment
Cancellation

09:30 - 16:00

SG Time

22:30 - 05:00
(Standard time)
21:30 - 04:00
(Daylight saving time)*

Continuous Trading
Y
Y
Y

* To adjust for Daylight Saving Time, the US market hours will move 1 hour forward from the second Sunday of March to the first Sunday of November.
We do not participate in extended hours trading (pre-open and post-market).

Orders will be routed for processing from 08.30hrs (Eastern Time) onwards. In accordance to US trading rules, no cancellation or amendment is allowed between 09.28hrs to 09.30hrs (Eastern Time).

As there is no minimum or maximum bid size check, do exercise cautious during your order submission. If you have entered a higher buying price or a lower selling price than the opening/prevailing price, your order will be executed based on the prevailing market conditions.

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5. What are the order types and validities available?
 Market  Order Type  Validity Type
 SGX   Limit
*Market
*Market-to-Limit
*Conditional Order

^Day
*Fill and Kill (FAK)
*Fill or Kill (FOK)
*Good-till-Date (GTD)
*Good-till-Maximum (GTM)

 Bursa   Limit ^Day
 HKEx   At-Auction
  At-Auction Limit
  Limit
  Enhanced Limit
  Special Limit
^Day
 US   Limit
  Stop Limit
^Day

* For more information, visit http://www.utrade.com.sg/advancedorder

Limit Order (All Markets)
A limit order specifies the price and quantity that a buyer or seller is willing to trade at, i.e. at that price or better (lower for buy, higher for sell). Any portion of the order that can immediately be matched is traded as soon as the order is entered. The rest of the unfilled order sits in the order book.

At-auction Order (HKEx)
An at-auction Order is an order with no specified price and is entered into the trading system for execution at the final Indicative Equilibrium Price (IEP). Any unfilled at-auction orders will be cancelled before the commencement of the Morning Session (starting 9.30am).

Effectively, this is a market order good for the Pre-Opening Session only.

At-auction Limit Order (HKEx)

An at-auction limit order is an order with a specified price. An at-auction limit order with a specified price at or more competitive than the final Indicative Equilibrium Price (IEP) may be matched at the final IEP during the pre-order matching period from 9.15am to 9.20am.

All unfilled at-auction limit orders from the Pre-Opening Session will be converted into limit orders and carried forward to the Morning Session provided that the specified price of that at-auction limit order does not deviate 9 times or more from the nominal (last done price).

Enhanced Limit Order (HKEx)
An enhanced limit order will allow matching of up to 10 price queues (i.e. the best price queue and up to the 10th queue at 9 spreads away) at one time provided that the traded price is not worse than the input price. The sell order input price cannot be made a price of 9 spreads below the current bid price whereas the buy order input price cannot be made at a price of 9 spreads above the current ask price.

Any outstanding enhanced limit orders will be treated as a limit order and put in the price queue of the input price.

Special Limit Order (HKEx)
A special limit order will allow matching of up to 10 price queues (i.e. the best price queue and up to the 10th queue at 9 spreads away) at one time provided that the traded price is not worse than the input price. There is no restriction on the input price as long as the order input price is at or below the best bid price for a sell order or at or above the best ask price for a buy order.

Any outstanding special limit orders will be cancelled.

Stop Limit Order (US)
A stop limit order has two price components specified - the activation price and the limit price. When the bid/ask price of the stock reaches the activation price, the order converts to a limit order and is executed at the limit (or better, if available.)

^DAY Order
The order is only valid for the day that is sent to the Exchange. If the order is not executed, it will expire at the end of trading day. Therefore, you will need to re-enter your order on each trading day.

SGX, BURSA & HKEx
The Order Book will reflect the status “E” for expired orders.

US Markets
The Order Book will reflect the status “C” for expired orders.

You will need to re-enter the orders if you want to place the orders for the next trading day.

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6. What are the commission and other charges?
Singapore  
Commission (Effective 1st June 2014)  
All Contract Types Except UTRADE Edge/Plus and ES Online Rates
Contract Value up to S$50,000

0.275%

Contract Value above S$50,000 and up to S$100,000 0.22%
Contract Value above S$100,000

0.20%

Minimum Commission

S$25 / US$20 / A$20 / HK$139

   
UTRADE Edge Accounts Online Rates
Flat Rate 0.18%
Minimum Commission S$18 / US$14 / A$20 / HK$139
   
UTRADE Plus Accounts Online Rates
Flat Rate 0.18%
Minimum Commission S$18 / US$14 / A$20 / HK$139
   
Other Charges  
Clearing Fee

0.0325% on gross consideration - Please contact your Trading Representative for the quarterly updated maximum for foreign currency denominated counters. [Structured Warrants - 0.05% on gross consideration, maximum S$200]

Trading Access Fee 0.0075% on gross consideration
GST 7% on brokerage fees and other charges

Malaysia  
Commission (Effective 4th July 2011)  
All Contract Types Online Rates
Contract Value up to RM100,000

0.50%

Contract Value above RM100,000 and up to RM200,000 0.40%
Contract Value above RM200,000

0.30%

Minimum Commission

RM60

   
Other Charges  
Clearing Fee 0.03% on gross consideration (Maximum of RM1,000)
Stamp Duty RM1.00 for RM1000.00 or less (Maximum of RM200)
GST Mal – 6% on brokerage and clearing fees
Commission is subject to prevailing Singapore GST (if applicable)

Hong Kong  
Commission (Effective 4th July 2011)  
All Contract Types Online Rates
Contract Value up to HK$250,000

0.25%

Contract Value above HK$250,000 0.20%
Minimum Commission

HK$100

   
Rates are split between UOBKH Hong Kong commission and UOBKH Singapore commission, where UOBKH Hong Kong commission is 0.15% (subject to a minimum of HK$50) and UOBKH Singapore commission is 0.05% (where contract value is above HK$250,000) or 0.10% (where contract value is up to HK$250,000, AND subject to a minimum of HK$50).
   
Other Charges  
Clearing Fee 0.003% on gross consideration
(Minimum HK$3.00, Maximum HK$100.00)
Stamp Duty 0.1% on gross consideration
(rounded up to the nearest HK$)
Transaction Levy 0.0027% on gross consideration
Trading Fee 0.005% on gross consideration
GST 7% on UOBKH Singapore commission only

 

US  
Commission (Effective 4th July 2011)  
All Contract Types Online Rates
Flat Rate

0.30%

Minimum Commission US$20
   
Other Charges  
SEC Fee (applicable for SELL trades only) 0.00218% on gross consideration (effective from 16 February 2016 settlement date, 10 February 2016 trade date)
FINRA Trading Activity Fee (applicable for SELL trades only) US$0.000119 per share traded, maximum of US$5.95 (effective from 1 July 2012 trade date)
OTC Transaction Fee (applicable for OTC SELL trades, where traded price is US$0.10 and below)

US$0.00001 per share traded

French Financial Transaction Tax (applicable for French ADR BUY trades only) 0.2% on gross consideration (effective from 1 December 2012 trade date)
GST 7% on brokerage fees
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7. What is the settlement period?
Markets Settlement Period
Singapore

Trade Date + 3 market days

Hong Kong Trade Date + 2 market days
Malaysia Trade Date + 3 market days
US Trade Date + 3 market days

If the due date falls on a Singapore holiday, settlement will be made on the following market day. This does not apply to Malaysia, Hone Kong, US holidays.

Your shares can be force-sold at UOBKH’s discretion if your trade is not settled within settlement period.

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8. How much is my purchase? What are my outstanding positions?

SGX, Bursa and HKEx
You can check under "Account Management", "Outstanding Position" one day after trade date for the contract amount and due date of your trade.

US Markets
Please contact your Trading Representative for assistance.

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9. How can I make payment for my trades?

You can choose to pay through one of the following ways:

- Cash or Cheque at our counter on the 2nd Floor of our office at 8 Anthony Road

- Cheque made payable to UOB Kay Hian Pte Ltd. (Please indicate your trading account number and the contract number or the contra statement number on the reverse side of the cheque.)

- EPS via the ATM or Internet banking

- GIRO through DBS/POSB, UOB and OCBC bank accounts

- Bill payment via Internet banking with DBS/POSB, UOB, Standard Chartered and HSBC

- Telegraphic transfer (US trades only)

- Trust account that is maintained with UOBKH to facilitate settlement for your share transactions

Please note that only SGD is accepted for payment via cash, Internet banking, EPS and GIRO. Please also note that payment processing is performed on full trading days only.

Please note that the settlement period differs for different payment option:

Payment Option

Due Date

Cash / Cheque

T+3, 5.30PM

GIRO

T+3, 5.30PM

EPS (ATM or Internet Banking)

T+2, 8.00PM

Bill Payment (Internet Banking)

T+2, 8.00PM

Telegraphic Transfer

T+3, 5.30PM

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10. What features are available for subscription?

Features

Subscription Fee (w/o GST)

Payment Frequency

SGX Market Depth

S$75.00

Quarterly

SMS Stock Alerts

S$30.00

Quarterly

HK Live Prices

S$150.00

Quarterly

US Live Prices S$25.00 Quarterly
*All subscription fees above are subjected to GST
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11. Where can I get information on company announcements (i.e corporate actions)?
 
 


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Whilst care and effort has been taken to ensure the accuracy of the information provided herein, UOB Kay Hian Pte Ltd does not warrant the information expressed or implied is absolutely true, correct, timely or fit for any particular purpose or use. We are not liable for any loss or damage arising from the use of this information. Use of this site may involve the electronic transmission of personal financial information. Using this site is consent to such transmission of this information; such consent is effective at all times when using this site. UOB Kay Hian Pte Ltd utilizes 128-bit browser encryption as a security standard. Usage of UOB Kay Hian Internet Trading constitutes agreement of the Terms and Conditions Governing Internet Trading. Please read it carefully before you invest. Certain information displayed on this site are links from public domain sites; if we have in any way violated any copyrights and other proprietary rights, kindly inform us immediately and we will remove the indicated content from this web-site.

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