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Markets

1. What are the Markets available for trading?

You can trade in SGX, Bursa, HKEx and US (NYSE, NYSE ARCA, NASDAQ and AMEX).

The list of US listed securities that can be traded online (with current market capitalisation greater than US$1 billion)
can be viewed here.

Note: Trading in US Pink Sheet (OTC markets) and OTC Bulletin Board (OTCBB) are not available on UTRADE.

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2. What are the trading hours?

Singapore

SGX operates from Monday to Friday (except on Saturday, Sunday and Public Holidays) during the following hours: 

Time Range Session
Order Submission
Amendment
Cancellation
08:30 - 08:59* Pre-opening
Y
Y
Y
08:58* - 09:00 Non-cancellation
N
N
N
09:00 - 17:00 Continuous Trading
Y
Y
Y
17:00 - 17:05* Pre-closing
Y
Y
Y
17:04* - 17:06 Non-cancellation
N
N
N
* Pre-open phase ends randomly at any time from 08:58 - 08:59 and Non-cancellation phase will begin immediately after Pre-open phase ends.
* Pre-close phase ends randomly at any time from 17:04 - 17:05 and Non-cancellation phase will begin immediately after Pre-close phase ends.


Note: For half trading day, Pre-Close routine will end randomly between 1234 hrs and 1235 hrs, i.e. Non-Cancel period can start any time between 1234 hrs and 1235 hrs.

Malaysia

Bursa Malaysia operates from Monday to Friday (except on Saturday, Sunday and Public Holidays) during the following hours: 

Time Range Session
Order Submission
Amendment
Cancellation
1st Session        
08:30 – 09:00 Pre-opening
Y
Y
Y
09:00 – 12:15 Opening and Continuous Trading
Y
Y
Y
12:15 – 12:20 Pre-closing
Y
Y
Y
12:20 – 12:30 Trading at Last & Closing
Y
Y
Y
12:30 – 14:00 Break
Y
Y
Y
2nd Session  
Y
Y
Y
14:00 – 14:30 Pre-opening
Y
Y
Y
14:30 – 16:45 Opening and Continuous Trading
Y
Y
Y
16:45 - 16:50 Pre-closing
Y
Y
Y
16:50 – 17:00 Trading at Last & Closing
Y
Y
Y

Hong Kong

HKEx operates from Monday to Friday (except on Saturday, Sunday and Public Holidays) during the following hours: 

Time Range Session
Order Submission
Amendment
Cancellation
09:00 – 09:15 Pre-opening^
Y
Y
Y
09:15 – 09:20 Pre-Order Matching
Y
Y
Y
09:20 – 09:28 Order Matching Period
Y
Y
Y
09:28 – 09:30 Blocking
Y
Y
Y
09:30 – 12:00 Morning trading
Y
Y
Y
12:00 – 13:00 Break
Y
Y
Y
12:30 – 13:00 Order Cancellation Period*
Y
Y
Y
13:00 – 15:59 Afternoon trading
Y
Y
Y
  Closing Auction Session#
-
-
-
16:00 – 16:01# Calculation and dissemination of reference price
Y
Y
Y
16:01– 16:06# Order Input Period
-Price limit is +/-5% from
 reference price
-System will automatically carry
 over orders from the afternoon
 session that are within the price
 limit
Y
Y
Y
16:06 – 16:08# Non – Cancellation Period
Y
N
N
16:08 – 16:10# Random Closing
-System will match all orders at
 the price where the highest
 volume can be traded
Y
N
N

^ Order submission/amendment/cancellation of at-auction limit orders cease at 9:15am. Order amendment/cancellation of at-auction orders cease at 9:15am, while order submission of at-auction orders cease at 9:20am.

* Order cancellation request made between 12:00pm to 12:30pm will only be sent to the exchange at 12:30pm.

New order submission and amendment made between 12:00pm to 1:00pm will be sent to the exchange at 1:00pm.

Note: For half trading day, Pre-Close routine will end randomly between 1208 hrs and 1210 hrs, i.e. Non-Cancel period can start any time between 1206 hrs and 1208 hrs.

# Implementation of Closing Auction Session starts from 25 July 2016, please go to http://www.hkex.com.hk/cas/en/index.htm for more information.

# Phase 1 (effective 25 July 2016)
Applicable to constituents of Hang Seng Composite LargeCap and MidCap indexes, A+H shares and all ETFs.

US

NYSE, NYSE ARCA, NASDAQ and AMEX operate from Monday to Friday (except on Saturday, Sunday and Public Holidays) during the following hours: 

Time Range Session
Order Submission
Amendment
Cancellation

09:30 - 16:00

SG Time

22:30 - 05:00
(Standard time)
21:30 - 04:00
(Daylight saving time)*

Continuous Trading
Y
Y
Y

* To adjust for Daylight Saving Time, the US market hours will move 1 hour forward from the second Sunday of March to the first Sunday of November.
We do not participate in extended hours trading (pre-open and post-market).

Orders will be routed for processing from 08.30hrs (Eastern Time) onwards. In accordance to US trading rules, no cancellation or amendment is allowed between 09.28hrs to 09.30hrs (Eastern Time).

As there is no minimum or maximum bid size check, do exercise cautious during your order submission. If you have entered a higher buying price or a lower selling price than the opening/prevailing price, your order will be executed based on the prevailing market conditions.

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3. What are the non-trading days for the year 2016/2017?
Singapore
Year 2016  
Day after Christmas Day 26 December 2016, Monday

Year 2017  
Day following New Year’s Day 2 January 2017, Monday
Day following 2nd day of Chinese New Year 30 January 2017, Monday
Good Friday 14 April 2017, Friday
Labour Day 1 May 2017, Monday
Vesak Day 10 May 2017, Wednesday
Day after Hari Raya Puasa 26 June 2017, Monday
National Day 9 August 2017, Wednesday
Hari Raya Haji 1 September 2017, Friday
Deepavali 18 October 2017, Wednesday
Christmas Day 25 December 2017, Monday


Malaysia

Year 2016  
Birthday of Prophet Muhammad 12 December 2016, Monday
Day after Christmas Day 26 December 2016, Monday

Year 2017  
Day following New Year’s Day 2 January 2017, Monday
Day following 2nd day of Chinese New Year 30 January 2017, Monday
Federal Territory Day 1 February 2017, Wednesday
Thaipusam

9 February 2017, Thursday

Workers' Day 1 May 2017, Monday
Wesak Day 10 May 2017, Wednesday
Nuzul Al'Quran

12 June 2017, Monday

2nd Day of Hari Raya Puasa 26 June 2017, Monday
Day following 2nd Day of Hari Raya Puasa 27 June 2017, Tuesday
National Day

31 August 2017, Thursday

Hari Raya Haji 1 September 2017, Friday
Awal Muharram 21 September 2017, Thursday
Deepavali 18 October 2017, Wednesday
Birthday of Prophet Muhammad 1 December 2017, Friday
Christmas Day 25 December 2017, Monday


Hong Kong
Year 2016  
Day after Christmas Day 26 December 2016, Monday
Second weekday after Christmas Day 27 December 2016, Tuesday

Year 2017  
Day following New Year’s Day 2 January 2017, Monday
3rd Day of Chinese New Year

30 January 2017, Monday

4th Day of Chinese New Year 31 January 2017, Tuesday
Ching Ming Festival 4 April 2017, Tuesday
Good Friday 14 April 2017, Friday
Easter Monday 17 April 2017, Monday
Labour Day 1 May 2017, Monday
The Birthday of the Buddha 3 May 2017, Wednesday
Tuen Ng Festival 30 May 2017, Tuesday
Day following National Day 2 October 2017, Monday
Day following Chinese Mid-Autumn Festival 5 October 2017, Thursday
Christmas Day 25 December 2017, Monday
Day following Christmas Day 26 December 2017, Tuesday


US
Year 2016  
Thanksgiving Day  24 November 2016, Thursday
Early Close 25 November 2016, Friday
Day after Christmas Day   26 December 2016, Monday  

Year 2017  
Day following New Year’s Day 2 January 2017, Monday
Martin Luther King, Jr. Day 16 January 2017, Monday
Washington's Birthday 20 February 2017, Monday
Good Friday 14 April 2017, Friday
Memorial Day 29 May 2017, Monday
Independence Day 4 July 2017, Tuesday
Labor Day 4 September 2017, Monday
Thanksgiving Day 23 November 2017, Thursday
Christmas 25 December 2017, Monday

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4. Where can I find more information on investment terms?
Please refer to the SGX FAQ and select Glossary of Investing Terms.
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5. What is counter party information (SGX)?

Counter party information tells you who the brokers that matched your SGX trades are. 

Please refer to the Order Book's Legend to see the full names of these counter parties.

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6. Why are there stocks listed under Top Volume during Pre-Opening (SGX)?

Some counters may be displayed under Top Volume during pre-opening hours (8.30am – 8.58am), due to reporting requirements for married trades executed after trading hours. Right-click on the stock name for the Quick Menu, and select Time & Sales/Trade Summary for more details on these married trades.

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7. What does equilibrium price refer to (SGX)?

Equilibrium price is the price at which orders would be executed if pre-opening/pre-closing matching were to occur at that point and acts as an indication of the eventual opening or closing price. SGX publishes this data on a real-time basis to provide more market transparency and helps market participants assess the market and adjust their orders accordingly. Masking of all better bid/ask prices and quantities acts as an additional safeguard against manipulation of the eventual equilibrium price.

This information is provided in the EP column of the Prices page

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8. What is Unit Share Market (SGX)?
 

a. What is a Unit Share Market?

 

The Unit Share Market is a SGX market which allows the trading of odd lots in quantity less than the standard board lot size of 100 shares per trade. It is a separate market from the SGX market and you may only place a buy or sell order of a maximum of 99 shares per trade in the unit share market.

For example, If you would like to buy 199 shares of XYZ Company, you would have to place an order in the SGX market for 100 XYZ shares and another separate buy order of 99 XYZ shares in the unit share market.

   
  b. Where can I trade in the Unit Share Market?
 

You can trade in the Unit Share Market through our online platform, select “SGX Unit Share” when selecting the market. Alternatively, you may wish to place your trades via your Trading Representative.

 
   
 

c. Are the prices for the Unit Share Market live?

 

Yes, the prices shown are live.

   
 

d. Will my portfolio reflect my SGX Unit Share holdings?

 

Yes. However, your Unit Share holdings will be combined together with your SGX board lot holdings.

   
 

e. Where do I view my SGX Unit Share orders?

 

You may view your order by going to the order book and selecting “All Markets” or “SGX UnitShare”. Do note that selecting “SGX” will not display SGX Unit Share orders.

   
   
 

f. Can I submit a trade greater than the Board Lot size in Unit Share Market?

 

No. Unit Share Market only allows the trading of odd lots in quantity less than the board lot size. For example: To buy 120 UOB shares, you will need to place 2 separate trades. Firstly you will have to submit a buy order of 100 UOB shares in the SGX Board Lot Market. Then you have to submit another buy order of 20 UOB shares in the Unit Share Market.

   
 

g. Is the Unit Share Market implemented across all financial markets?

 

No. The SGX Unit Share Market is applicable to SGX only.

   
 

h. Will I be able to 'Amalgamate' Unit Share Trades?

 

Yes. Amalgamation of your unit share trades will be done automatically by the system, if the following conditions below are met:

 
  • The amalgamated trades must be of the same trading day, stock and settlement currency.
  • The amalgamated trades must be of the same action (e.g. buy action amalgamates with another buy action)
  • The amalgamated trades must be of the same payment mode (e.g. contra amalgamated with contra, cash amalgamated with cash, CPF amalgamated with CPF)
 

i. What are the commission and other charges for trading Unit Shares?

 

Commission and charges including the minimum brokerage are the same as the SGX Market.

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9. SGX Board Lot Size Reduction

SGX is reducing the standard board lot size from 1,000 units to 100 units on 19 January 2015. The reduction will apply to ordinary shares (including shares traded on GlobalQuote), real estate investment trusts, business trusts, company warrants, structured warrants and extended settlement contracts. Existing board lot sizes of 100 or less units will remain unchanged. The board lot sizes for existing temporary trading counters (e.g. rights shares) will also remain unchanged.

Example 1: Buy 1000 SGX shares

 Before 19 Jan 2015  From 19 Jan 2015

 Board lot size: 1000

 Board lot size: 100

 Fully filled for quantity 1000

 May be partially filled and subjected to prevailing
 commission charges

Example 2 : Board Lot Sizes for Ordinary Shares

For securities with more than one board lot size, the counters with a current board lot of 100 units or more will be consolidated into a single board lot size of 100 units. Existing counters with board lot sizes of 100 or less will remain unchanged.

 Stock Name  Board Lot Size
 (before 19 Jan 2015)
 Board Lot Size
 (from 19 Jan 2015)
 Singtel  1,000  100
 Singtel 100  100  Will be removed
 Singtel 10  10  Will remain unchanged
 Dairy Farm USD  900  100
 Creative  50  Will remain unchanged

* The list provided is for illustration purpose and may not be exhaustive, please to refer to SGX website for more information.

For more information on the reduced board lot size, please click here.

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10. What are Circuit Breakers on SGX Market?

Singapore Exchange (SGX) introduced circuit breakers in the securities market from 24 February 2014 as an additional market safeguard.

Circuit breakers are intended to guard against disorderly situations in the face of rapid and unchecked market movements. By implementing circuit breakers, investors are given time to assimilate incoming information and make informed choices during periods of high market volatility.

Please refer to the following SGX links for more details http://www.sgx.com/tradingsafeguard and http://www.sgx.com/faqs.

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11. What are ticker symbols (US Market)?

In the US market, ticker symbols are used to uniquely identify stock names. 

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12. What are suffix letters (US Market)?

Ticker symbols are modified with suffix letters indicating the status of the stock. In some cases, it includes corporate actions or other aspects unique to the trading of the stock. 

View list of commonly used suffix letters.

Q: Bankruptcy reorganisation issue.
E: Issue with deficient or late filing with the SEC.
SP (Special): Indicates that some unusual condition exists for the security.
RT (Rights): Represents the privilege to subscribe, in proportion to the number of shares owned, to new or additional stocks, usually at the market price. Rights have their own market value and can be actively traded.
WI (When Issued): Indicates a transaction in a stock authorised for issuance, but not yet actually issued. The transactions are on an “if” basis, to be settled if and when the actual stock is issued.
WD (When Distributed): Indicates a transaction in a stock authorised for distribution, but not yet actually distributed. The transactions are on an “if” basis, to be settled if and when the actual stock is distributed.
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13. What is Trade Report?

The trade report shows the weighted average price (WAP) of the buy/sell trades that are done for the day in the different markets.

Trades are shown in the trade report for up to one day, based on the various markets trading time. Example, trades done for US market on Monday (Monday night Singapore time) will be available till Monday midnight (Tuesday 12 noon Singapore time)

WAP refers to the weighted average price. It is calculated by taking the Total Gross Amount (BUY/SELL) over the Total Quantity (BUY/SELL)

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Order Submission

1. What are the order types and validities available?
 Market  Order Type  Validity Type
 SGX   Limit
*Market
*Market-to-Limit
*Conditional Order

^Day
*Fill and Kill (FAK)
*Fill or Kill (FOK)
*Good-till-Date (GTD)
*Good-till-Maximum (GTM)

 Bursa   Limit ^Day
 HKEx   At-Auction
  At-Auction Limit
  Limit
  Enhanced Limit
  Special Limit
^Day
 US   Limit
  Stop Limit
^Day

* For more information, visit http://www.utrade.com.sg/advancedorder

Limit Order (All Markets)
A limit order specifies the price and quantity that a buyer or seller is willing to trade at, i.e. at that price or better (lower for buy, higher for sell). Any portion of the order that can immediately be matched is traded as soon as the order is entered. The rest of the unfilled order sits in the order book.

At-auction Order (HKEx)
An at-auction Order is an order with no specified price and is entered into the trading system for execution at the final Indicative Equilibrium Price (IEP). Any unfilled at-auction orders will be cancelled before the commencement of the Morning Session (starting 9.30am).

Effectively, this is a market order good for the Pre-Opening Session only.

At-auction Limit Order (HKEx)

An at-auction limit order is an order with a specified price. An at-auction limit order with a specified price at or more competitive than the final Indicative Equilibrium Price (IEP) may be matched at the final IEP during the pre-order matching period from 9.15am to 9.20am.

All unfilled at-auction limit orders from the Pre-Opening Session will be converted into limit orders and carried forward to the Morning Session provided that the specified price of that at-auction limit order does not deviate 9 times or more from the nominal (last done price).

Enhanced Limit Order (HKEx)
An enhanced limit order will allow matching of up to 10 price queues (i.e. the best price queue and up to the 10th queue at 9 spreads away) at one time provided that the traded price is not worse than the input price. The sell order input price cannot be made a price of 9 spreads below the current bid price whereas the buy order input price cannot be made at a price of 9 spreads above the current ask price.

Any outstanding enhanced limit orders will be treated as a limit order and put in the price queue of the input price.

Special Limit Order (HKEx)
A special limit order will allow matching of up to 10 price queues (i.e. the best price queue and up to the 10th queue at 9 spreads away) at one time provided that the traded price is not worse than the input price. There is no restriction on the input price as long as the order input price is at or below the best bid price for a sell order or at or above the best ask price for a buy order.

Any outstanding special limit orders will be cancelled.

Stop Limit Order (US)
A stop limit order has two price components specified - the activation price and the limit price. When the bid/ask price of the stock reaches the activation price, the order converts to a limit order and is executed at the limit (or better, if available.)

^DAY Order
The order is only valid for the day that is sent to the Exchange. If the order is not executed, it will expire at the end of trading day. Therefore, you will need to re-enter your order on each trading day.

SGX, BURSA & HKEx
The Order Book will reflect the status “E” for expired orders.

US Markets
The Order Book will reflect the status “C” for expired orders.

You will need to re-enter the orders if you want to place the orders for the next trading day.

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2. What are the available fill types?

ANY
Any fill type allows your order to be filled in different quantities.

With ANY fill, orders may be partially executed if there is not enough liquidity or if the market moves away from your limit price.

Any fill type is available on SGX, BURSA, HKEx and US markets.

AON (All or nothing) – Only available on NYSE, NYSE ARCA and NASDAQ listed stocks
AON fill type allows your order to be filled in entirety or nothing at all. It indicates that you do not wish to complete a portion of your trade if not all the shares are available.

Note:
(1) ANY fill type takes priority over AON fill type. 
(2) Due to an exemption from SEC Rule 605, the following types of orders are not represented in the market:

•AON orders

•Where unfilled quantities of orders are not in multiples of 100, the portions of which are less than 100

Execution is not guaranteed for such orders. If and when such orders are executed, they may not be disclosed to the market.

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3. What are the bid sizes for the respective markets?

SGX
With effect from 4 July 2011, you can key in share prices for an order of up to 20 bids* both ways from the (in order of priority) last done price/previous close/IPO reference price.

* 30 bids for ETFs, bonds, debentures and loan stocks
   10 bids for HKD- and JPY-denominated stocks

The revised minimum bid sizes are shown in the table below.

SGX shares except ETFs, bonds, debentures, loan stocks, and HKD- and JPY-denominated stocks

Share Price (S$) Bid Size (S$)
Below 0.20 0.001
0.20 to 1.995 0.005
2.00 & above 0.01

HKD-denominated stocks

Share Price (HK$) Bid Size (HK$)
Below 0.25 0.001
0.25 to 0.495 0.005
0.50 to 9.99 0.01
10.00 to 19.98 0.02
20.00 to 99.95 0.05
100.00 to 199.90 0.10
200.00 to 499.80 0.20
500.00 & above 0.50

JPY-denominated stocks

Share Price (¥) Bid Size (¥)
Below 2,000 1
2,000 to 2,995 5
30,000 to 49,950 50
50,000 to 99,900 100
100,000 & above 1,000

Others

Class of Security (S$) Bid Size (S$)
ETFs and Debentures

0.01 or 0.001 as determined by SGXST

Bonds, and Loan Stocks 0.001

BURSA

You can key in share prices for an order of up to 10 bids from the last done price. The share price bid sizes are shown in the table below. 


Share price bid sizes
Share Price Bid Size
Below RM1.00

1/2 sen

RM1.00 up to RM9.99

1 sen

RM10.00 up to RM99.98 2 sen
RM100.00 and above 10 sen

HKEx

The share price bid ranges are shown in the table below. 

Order Types

Action

Price Range
At-Auction Buy

NA

Sell NA
At-Auction Limit Buy

(Previous Close - 20 Bids) to Previous Close

Sell Previous Close to (Previous Close + 20 Bids)
Limit Buy (Nominal - 20 Bids) to Ask Price
Sell Bid Price to (Nominal + 20 Bids)
Enhanced Limit Buy (Nominal - 20 Bids) to (Ask Price + 9 Bids)
Sell (Bid Price - 9 Bids) to (Nominal + 20 Bids)
Special Limit Buy Ask Price and higher
Sell Bid Price and lower

The share price bid sizes are shown in the table below. 

Share Price Bid Size
From $0.001 to $0.25 $0.001
Over $0.25 to $0.50

$0.005

Over $0.50 to $10.00 $0.01
Over $10.00 to $20.00 $0.02
Over $20.00 to $100.00 $0.05
Over $100.00 to $200.00 $0.10
Over $200.00 to $500.00

$0.20

Over $500.00 to $1,000.00 $0.50
Over $1,000.00 to $2,000.00 $1.00
Over $2,000.00 to $5,000.00 $2.00
Over $5,000.00 to $9,995.00 $5.00

US Markets

Share Price Bid Size

Less than US$1

US$0.0001*

More than US$1

US$0.01*

*Selected shares involved in Tick Size Pilot Program starting 3 Oct 2016 will have their bid size in $0.05 increments. See here for more details.

As there is no minimum or maximum bid size check, do exercise cautious during your order submission. If you have entered a higher buying price or a lower selling price than the opening/prevailing price, your order will be executed based on the prevailing market conditions. You must always check your UTRADE order book for the latest order status.

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4. Is there a limit on the value of shares I can trade electronically?

Yes, you can trade online as long as there is sufficient trading limit in your trading account.

For SGX, BURSA and HKEx, your online trading limit is located on the top left corner of the Place Order page.

For US Markets, your online trading limit is located on the top middle portion of the page under “Cash Balance”.

The trading limit for your buy and sell trades is recommended by your Trading Representative when you open a trading account. 

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5. How can I adjust my trading limit?

Please contact your Trading Representative for assistance.

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6. What is the minimum number of shares I can place per order?

SGX, BURSA & HKEx
The minimum number of shares you can place in an order is one lot. The lot size, which is determined by the respective Exchange, will be displayed on the Place Order page after you have selected the stock.

US Markets
The minimum number of shares you can place in an order is one share.

Note: You should key in the quantity in terms of number of shares. For example, if you would like to buy 10,000 shares, you should key in 10000 instead of 10 or 10,000.

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7. What is the maximum number of shares I can place per order?

SGX, BURSA & HKEx
The maximum number of shares you can place in an order is 500,000 shares. For orders greater than 500,000 shares, please enter multiple orders in smaller quantity.

US Markets
NYSE, NYSE ARCA and NASDAQ: There is no limit to the number of shares you can place. AMEX: The maximum number of shares you can place on AMEX must be less than 100,000.

Note: You should key in the quantity in terms of number of shares. For example, if you would like to buy 10,000 shares, you should key in 10000 instead of 10 or 10,000.

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8. Can I place an order for odd lots of shares?
SGX & US Markets
Odd lots placement is available online.
BURSA & HKEx
Odd lots placement cannot be done online. Please contact your Trading Representative for odd lots order placement.
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9. Can I perform contra for SGX trades using CPF/SRS funds?

No. The earliest you can sell your position bought under CPF/SRS is 1 day after your purchase date.

Intraday trades (buying and selling on the same trading day) using CPF/SRS funds are strictly prohibited.

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10. What do I need to take note of when performing CPF/SRS trades?

• CPF payment mode is available for SGX stocks where 'C' is indicated under the Ind column. Kindly take note that SRS payment mode is available for most SGX stocks except for ADRs and some corporate bonds. For example, Genting SP 5.125% Perp (P9GZ) is not eligible under CPF and SRS. You are advise to check the individual prospectus or with your SRS agent banks to confirm if a stock can be traded with SRS. If you have selected the payment mode as CPF/SRS and the stock is not included under CPF or SRS, the trade will be revoked to Cash.

• Before performing your first CPF/SRS trade, please provide your CPFIS/SRS account details to your Trading Representative. The cut-off time is 5.15pm on the date of your first CPF/SRS trade. Otherwise, your trade may be revoked to Cash.

• Settlement currency for CPF/SRS trades must be indicated for SGD. If a foreign currency is selected, your trade will be revoked to Cash.

• Please ensure sufficient funds in your CPF/SRS account when performing buy trades. If funds are insufficient for the settlement of your buy trade, your buy trade will be revoked to Cash.

• Please ensure sufficient shares in your CPF/SRS account when performing sell trades. If shares are insufficient for the settlement of your sell trade, your sell trade will be revoked to Cash.

• If you wish to amend your Cash trades to SRS trades, or vice versa, please inform your Trading Representative by 5.15pm on the Trade Date. Agent banks will charge additional fees for amendments made after Trade Dates.

• If your CPF/SRS trades are revoked/amended to Cash, your Portfolio may still display these trades as CPF/SRS trades. You can update your Portfolio manually to reflect the Cash mode. (Please refer to the User Guide for instructions on updating your Portfolio manually)

• Cash trades executed and subsequently amended to CPF/SRS mode may not reflect as CPF/SRS trades in your Portfolio. You can update your Portfolio manually to reflect the CPF/SRS mode. (Please refer to the User Guide for instructions on updating your Portfolio manually)

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11. Can I place an order for the next trading day when the market is closed?

SGX
Yes. After a short order bar time between 5.06pm and 5.10pm, overnight orders can be placed after 5.10pm and will be sent to SGX when the market opens the next trading day. It is important to note that although overnight order start times differ among brokers, orders placed at the various start times will enter the SGX order queue at the same time, i.e. 8.30am.

BURSA
Yes. Orders received after trading hours will be routed to Bursa when the market opens the next trading day.

HKEx
Yes. Orders received after 4.25pm will be routed to HKEx when the market opens the next trading day.

US
Yes. Orders received after 4.00pm US EST/EDT, will be sent to the exchanges when the market opens the next trading day.

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Order Status/Amendment/Cancellation

1. How can I check my order status?

SGX, BURSA & HKEx
You can check the status of the order under the ‘Status’ column in the Order Book.

The Status Legend can be found near the bottom of the Order Book.

The Status Legend can be found near the bottom of the Order Book.

Status

Description

Status

Description

PO

Pending to Enter Queue

U

Unknown Status

Q

Order Accepted in Queue

PA

Amended Order Pending to Enter Queue

PF

Partially Filled Order

PC

Cancelled Order Pending to Enter Queue

F

Filled Order

R

Rejected Order

AC

Reduced Order Accepted in Queue

C

Cancelled Order Accepted in Queue

E

Expired Order

S

Suspend Order

US Markets
You can check the status of the order under the ‘Status’ column in the Order Book.

The Status Legend can be found near the bottom of the Order Book.

Status

Description

Status

Description

E

Executed Order

R

Refused by the server

W

Waiting for Execution

B

Waiting to be Sent

A

Waiting for Cancellation

P

Partially Executed Order

C

Cancelled Order

G

Waiting for Cancel Replace

 

 

Q

Cancel Request Rejected

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2. How do I know that my orders are filled?

SGX, BURSA & HKEx
Orders that are filled will reflect the status "F" in the Order Book. Orders that are partially filled will reflect the status "PF" in the Order Book. Amended and cancelled orders that had already been partially filled will reflect the status "AC" and "C" respectively in the Order Book, with quantity filled indicated in the Qty Done column.

You can also receive an email and SMS trade confirmation informing you of the date, action (buy/sell), quantity done and executed price. Depending on your email provider, emails may sometimes be filtered into the 'Junk' folder. You will be required to change the settings of your email service to address this. 

US Markets
Orders that are filled will reflect the status “E” in the Order Book. Orders that are partially filled will reflect the status “P” in the Order Book.

You will also receive an email trade confirmation informing you of the date, action (buy/sell), quantity done and executed price. Please note that depending on your email providers, emails may sometimes get filtered to the ‘Junk’ box. You will be
required to change the settings of your email service to address this. 

Please note that alerts are only indicative tools. The availability and timeliness of these alerts are not guaranteed. Clients should always check their order statuses in their Order Book pages.

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3. Why is my order rejected?

SGX, BURSA & HKEx
To check the order rejection reason, right-click on the order in the Order Book and select "Order Rejected Reason".

US Markets
Click on the Order Ref link or contact Client Services for assistance.

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4. What kind of order amendments can I make?

SGX
You can reduce the quantity for shares that have not been filled yet. 

If you have access to Advanced Order, you can do the following amendment on the quantity for shares that have not been filled yet:

Action

Order Priority

Decrease in Quantity

Priority of the order will be maintained

Increase in Quantity

Priority of the order will be lost

Increase/Decrease in Price

Priority of the order will be lost

BURSA
You can reduce the quantity for shares that have not been filled yet.

HKEx
For shares that have not been filled yet, you can:
- Reduce the quantity, and/or 
- Increase or reduce the price

US Markets
For shares that have not been filled yet, you can:
- Increase or reduce the price, and/or
- Increase or reduce the quantity 

Note: Each amendment is treated as a new submission and new queue with Exchange and supersede the existing order.

Illustration on amendment in quantity
Original Quantity : 1000
Partial Filled Quantity : 200
Outstanding Quantity : 800

If you wish to reduce quantity to only 500 shares, please enter “300” under “New Quantity” as shown below:

To check the latest status of your order, please click on the “Refresh” button. If your amendment request is successful, your order status will be updated to “AC”.

You are required to check under “Qty Done” and “Outstanding Qty” column to ensure that you have executed the correct quantity.

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5. How can I withdraw my orders if I am not logged on to the platform?

You can contact your Trading Representatives or our Client Services at +65 6536 9338 during operating hours to withdraw orders that are not filled.

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6. Can I withdraw my US order during 09.28hrs to 09.30hrs (Eastern Time)?

Orders will be routed for processing from 08.30hrs (Eastern Time) onwards. In accordance to US trading rules, no cancellation or amendment is allowed between 09.28hrs to 09.30hrs (Eastern Time).

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7. What happens to my orders that are not done by the end of the trading day?

Orders will automatically expire when they are not filled by the end of the trading day. You will need to re-enter the order if you want to place the orders for the next trading day.

SGX, BURSA & HKEx
Expired orders will reflect the status "E" in the Order Book.

US Markets
Expired orders will reflect the status "C" in the Order Book.

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8. Why can't I find my orders placed earlier today?

SGX, BURSA & HKEx
If you are looking at your Order Book after 12am the following day, please select 'Up to 3 days ago' in the duration selection box as orders are filtered at 12am.

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Shareholdings

1. I am currently holding on to some shares, can I sell them online

SGX
Yes, however please verify your holdings with CDP before selling them online. Do note that your CDP account is updated only after trade settlement, i.e. T+3.

Foreign Shares
If your foreign shares are held with other stock broking houses, please arrange with your other broker to transfer the shares into your UOBKH account before you proceed to place any sale order.

You are advised to check the holdings according to the respective market prior to submission of any sales orders. Any oversold positions will be considered a "Short Sell" and subjected to buying-in where clients will be responsible for any losses incurred.

If there is any adjustment to your stocks/shares as a result of any corporate action(s) such as bonus or rights issues, shares consolidation or splits, such information provided may not contain the most up to date information in relation to such adjustment(s). To find out more information on corporate action by companies listed on the various Exchanges, kindly refer to the respective Exchanges official website.

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2. How do I transfer my existing HK or US shares to UOBKH online account?

Complete the Transfer of HK Shares or Transfer of US Shares forms and mail it back to us. For more information, please contact our Custody and Nominees Department at +65 6590 6511.

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3. What are the charges for the transfer of shares?

Transfer Type

Fees Payable

Offline to/from Online within UOB Kay Hian

US$10.00 (S$15.00)

UOB Kay Hian to other custodians

S$50.00 + GST + US$10.00

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4. How long will the transfer take?

The transfer will take 3 – 5 working days.

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5. What are the custodian charges?

BURSA, HKEx, and US Markets
The monthly custodian charge is S$2.00 + GST per counter (subject to a maximum charge of $200.00 + GST per account per quarter). This charge will be waived if you have traded at least six times per account per quarter, or at least two times per account per month, regardless of the value of the trades.

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6. What is the American Depositary Receipt (ADR) custodial fee?

Agents for American Depositary Receipt (ADR) issues for the imposition of a custodial fee to holders, to be collected by the ADR agent.

The usual practice is for the ADR agent to deduct the custodial fee from the gross dividend payable to the ADR holders.

In turn, we will deduct these ADR fees from dividends due to clients or otherwise a debit advice will be sent to clients seeking their payment. Rate applied will be approximately USD0.02 per ADR.

The ADR custodial fees are imposed by DTC and is irrevocable and not subject to waiver.

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7. Will I be notified if I had sold short?

SGX
No, the UTRADE Trading Platforms are not able to access your Global Securities Account (GSA / CDP account) to verify your holdings. Please verify your actual stock holdings with CDP. Do note that your CDP account is updated only after trade settlement, i.e. T+3. 

BURSA
No, the UTRADE Trading Platforms are not able to access your designated CDS sub-account to verify your holdings. Please verify your actual stock holdings with your Trading Representative.

HKEx & US Markets
Your sell orders will only be accepted if you have the share holdings in your UOBKH online account. Your HKEx holdings should be reflected on the “Foreign Holdings” page under the “Portfolio” Tab. Please verify your actual stock holdings with your Trading Representative.

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8. What will happen if I had sold short?

SGX
If you are unable to cover back the short position on the same trading day, there will be a buy-in against you by SGX on T+3 at a price that is at least 2 bids above the market price or previous close, whichever is higher.

Please contact your Trading Representative for Trading Assistance.

BURSA
There will be a buy-in against you by Bursa Malaysia on T+3 Bursa working days at a price that is at least 10 bids above the market price.

Please contact your Trading Representative for Trading Assistance.

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9. Why are some stocks in my portfolio listed as another counter of the same name?

Parallel listed counters share the same stock name except for the lot size or traded currency. Examples of parallel listed counters include:

SingTel, SingTel 10 and SingTel 100
HPH Trust US$ and HPH Trust S$D

Contract details of trades done for parallel listed counters on/after 26 February 2010 will be reflected in the portfolio and account management pages only as trades done for the main counter (e.g. SingTel, HPH Trust US$).
[Contract details of trades done for parallel listed counters before 26 February 2010 will be reflected in the portfolio and account management pages only as trades done for the counter of lesser stock code. Lesser stock codes start with either the earlier alphabet or smaller number (alphabets take precedence over numbers).]

Clients can edit their portfolio by deleting specific entries, and re-entering them with the Add to Portfolio function.

Clients can still sell the shares through any of the parallel listed counters. Clients are also advised to verify their stockholdings against their CDP statements. Do note that your CDP account is updated only after trade settlement, i.e. T+3.

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10. Where can I view my foreign holdings available balance?

You can view your foreign holdings available balance under Portfolio > Foreign Holdings*.

*Available for BURSA / HKEx / US Markets

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Others

1. Can I do contra trades?

SGX
Yes, orders placed online are automatically contra on a first-in-first-out basis. If you do not wish to contra your trades, please contact your Trading Representative for an amendment.

BURSA
Yes, orders placed online are automatically contra on a first-in-first-out basis. However, please note that our in-house policy is that all contra trades have to be done by T+2. 

HKEx
No, there is no contra for Hong Kong trades. 

US Markets
Contra is only allowed for intraday trades (same US trading day). US shares must be fully paid for if they are not sold within the same US trading day.

However, for clients' convenience, we will set off your sell trades against your buy trades if these sell trades are executed by T+3 of the buy trades.

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2. How do I configure my mobile number and email address for receiving trade confirmations (Asian markets only)?

Please ensure that you have configured your email address before you trade. You can do so by following these steps: 

Step 1: Click on the "Account Management" tab.
Step 2: Click on "Preferences" link.
Step 3: Enter your mobile number and email address under "Alert Configuration" and select "Activate".
Step 4: Click "Save". 

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3. Who can I contact if I need assistance?

Our Client Services operate from 8:30am to 6pm (for SGX, BURSA, and HKEx) and 10pm to 2am (9pm to 1am during Daylight Saving Time, for US markets). You can contact our Client Services at +65 6536 9338 for assistance on resetting your password and other queries.

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4. How do I lodge a dispute with regards to my trades?

Clients can lodge their disputes by sending an email to contact@utrade.com.sg.

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5. Where can I get more information on listed companies (e.g. corporate action)?
You may obtain information from relevant exchange websites or from the links below:
  SGX: All-in-One   Corporate Action
  HKEx: Profile   GEM Corporate Action
  Bursa: Company Announcements   Corporate Action
  NASDAQ
  NYSE/NYSE ARCA
  Amex
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