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1. What are the system requirements for using UTRADE Web?

- Screen resolution of 1280 x 1024 recommended

- Windows 7 or Mac OS 10.9 (OS Maverick Version) recommended

- Internet Explorer 10.0 recommended

- Mozilla Firefox 24.0 recommended

- Apple Safari 7.0 recommended

- Google Chrome 30.0 recommended

- Java 6 (Java 1.6.0_X)

- JavaScript and cookies must be enabled

- We also recommend that you adjust your browser cache settings to check for newer versions of stored pages upon every
   visit to a page

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2. How do I clear my cache and cookies?

Internet Explorer 6

> Click Tools
> Select Internet Options
> Under Temporary Internet Files, select Delete Files and Delete Cookies
> Click OK
> Close and re-open your browser

 

Internet Explorer 7

> Click Tools
> Select Internet Options
> Under Browsing History, select Delete
> Under Temporary Internet Files, select Delete Files
> Under Cookies, select Delete Cookies
> Click OK
> Close and re-open your browser

 

Internet Explorer 8 and 9

> Click Tools
> Select Internet Options
> Under Browsing History, select Delete
> Ensure Temporary Internet Files and Cookies are ticked
> Click Delete
> Click OK
> Close and re-open your browser

 

Mozilla Firefox 2 and 3

> Click Tools
> Select Clear Private Data
> Ensure that Browsing History, Cache, Cookies and Authenticated Sessions are ticked
> Click Clear Private Data Now
> Close and re-open your browser

 

Mozilla Firefox 3.5 and above

> Click Tools
> Select Clear Recent History
> Under Time range to clear, select Everything
> Under Details, ensure that Browsing & Download History, Cookies, Cache and Active Logins are ticked
> Click Clear Now
> Close and re-open your browser

 

Apple Safari

> Click Settings icon
> Select Reset Safari
> Select Empty the cache and Remove all cookies
> Click Reset
> Close and re-open your browser

 

Google Chrome

> Click Tools icon
> Select Tools
> Select Clear browsing data
> Select Empty the cache and Delete cookies and other site data
> Under Clear data from this period:, select Everything
> Click Clear browsing data
> Close and re-open your browser

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3. What are the system requirements for using UTRADE Mobile?

Most web-enabled mobile devices and all desktop/laptop computers can access UTRADE Mobile. However, to ensure an optimal trading experience, please ensure the following:

Use a mobile browser such as Internet Explorer Mobile, Opera Mini, or your device’s default web browser. If your browser is not optimised, our system will prompt you to download Opera Mini with instructions included. You can also download Opera Mini here.

Ensure JavaScript is enabled. If JavaScript is disabled on your device, our system will prompt you to enable JavaScript on your browser.
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4. What are real time streaming prices?

Streaming prices means that the website is able to dynamically display and update stock data instantaneously. Please note that stock data for SGX and Bursa Malaysia are real time. Streaming prices are currently unavailable on UTRADE Mobile.

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5. What must I do to view streaming prices?

Streaming prices is viewed on a secured page and may require you to perform the following steps: 

Step 1: Launch the Microsoft Internet Explorer

Step 2: Select "Tools" >> "Internet Options"

Step 3: Click on the "Security" tab and highlight the "Internet" Icon (a picture of a globe)

Step 4: Click on "Default Level"

Step 5: Click on "Apply"

Step 6: Click on the "Advanced" tab and scroll down to Security

Step 7: Ensure that both "Use SSL 2.0" and "Use SSL 3.0" are ticked

If you are using a dial-up modem to connect to the Internet, you may also want to try: 

Step 1: Launch the Microsoft Internet Explorer

Step 2: Select "Tools" >> "Internet Options"

Step 3: Click on the "Connections" tab

Step 4: Under Dial-up Settings, click on "Settings"

Step 5: Under Proxy server, click on "Advanced"
(There should be some wording and numbers here. If not, please refer to the instructions provided by your ISP in setting up your proxy server)

Step 6: Under Servers, ensure that the "Use the same proxy server for all protocols" is ticked

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6. What can I do if I have a network, personal firewall or content filtering software?

The network, personal firewall or content filtering software may affect the ability of the website to display streaming prices. You can do either of the following: 

Configure the firewall:
Enable port 8080 and 443. Add in to the permitted sites "www.utrade.com.sg".

Disable the firewall:
Depending on the firewall used, even if the firewall is disabled after startup, there may be some startup features particular to that firewall that will still be enabled. In these cases, completely disable the firewall so that it does not load at startup (i.e. its startup icon is not displayed in the bottom-right task manager bar after turning on the computer) 

Bypass content filtering software:
Allow "utrade.com.sg". 

If you still have difficulty viewing SGX and Bursa Malaysia streaming prices, please select "Snapshot Mode" under "Account Preference> Preferences>Set Price Mode".  

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7. What can I do if I am using Sophos Anti-Virus and am unable to launch the UTRADE Web on Internet Explorer?

You need to reset the Internet Explorer settings by doing the following:

Step 1:  Exit all programs.
Step 2:  If you are using Windows Vista, click on "Start" and type the following command in search field under "Start": inetcpl.cpl
For other Operating Systems, type the command under "Run:" inetcpl.cpl
Step 3:  Click on the "Advanced" tab when the "Internet Options" dialog box appears.
Step 4:  Click on "Reset" under "Reset Internet Explorer settings". 
Step 5:  Click on "Reset" again.
Step 6:  Click on "Close" in the "Reset" when Internet Explorer finishes resetting the settings. 
Step 7:  Close the "Internet Explorer Settings" dialog box.
Step 8:  Start Internet Explorer again

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