Frequently Asked Questions

  • General

  • Most Popular Frequently Asked Questions

  • 1. I am new to UOB Kay Hian. How do I get started?

    To find out more on our product offerings and service, please click here.

    We also provide a complimentary 14-days trial for you to receive our research updates and attend our seminars. Please email us at contact@utrade.com.sg to register your interest!

    To find out more about UOB Kay Hian and our account opening procedures, you may reach out to our friendly Client Services Officers at 6536 9338 or via the Live Chat from 8.30am to 5.30pm (Monday to Friday, excluding public holidays).

    Click here if you would like to open an account.

    *Successful new Individual Securities Trading Account clients will receive their login details via email.

  • 2. What should I do if I have forgotten my UTRADE Password or User Name/ID?

    For security reasons, access to your online trading account will be disabled after 5 unsuccessful login attempts.

    If you have forgotten your password, please use the “Forgot Password” service to reset your password online.

    ** Corporate and Joint Account holders will not be eligible for this service. You will have to contact our Client Services at +65 6536 9338 to reset your password.

    If you have forgotten your UTRADE User Name/ID, please contact your Trading Representative or our Client Services at +65 6536 9338 during operating hours for further assistance.

    Should you not be able to reach us, kindly drop an email to contact@utrade.com.sg along with your contact number and trading account number.

  • 3. How to update my change of particulars?

    Kindly complete the "Update of Personal Particulars" form and mail the completed form to:

    UOB Kay Hian Private Limited
    Client Accounts Department
    8 Anthony Road
    #01-01
    Singapore 229957

  • 4. What are the trading hours?
    Singapore

    Monday - Friday

    SessionSingapore Time
    Pre-opening0830 – 0859* hrs
    Non-cancellation0858* – 0859 hrs
    Continuous Trading0900 – 1200 hrs
    Mid-Day Break Pre-opening1200 – 1259* hrs
    Non-cancellation1258* - 1300 hrs
    Continuous Trading1300 – 1700 hrs
    Pre-closing1700 – 1705** hrs
    Non-cancellation1704** - 1706 hrs
    Trade at Close
    (from 3 June 2019)
    1706hrs to 1716hrs
    (Order submission to be based on closing auction price)
    Note
    Time PeriodRemarks
    * Pre-open phaseEnds randomly at any time from 0858 - 0859 hrs / 1258 - 1259 hrs and Non-cancellation phase will begin immediately after Pre-open phase ends.
    ** Pre-close phaseEnds randomly at any time from 1704 - 1705 hrs and Non-cancellation phase will begin immediately after Pre-close phase ends.

    For half trading day, Pre-Close routine will end randomly between 1204 hrs and 1205 hrs, i.e. Non-Cancel period can start any time between 1204 hrs and 1205 hrs.

    Visit SGX website for more information on trading hours and Trade at Close.

    Malaysia

    Monday - Friday

    SessionSingapore Time
    1st Session
    Pre-opening0830 – 0900 hrs
    Opening and Continuous Trading0900 – 1230 hrs
    Break*1230 – 1400 hrs
    2nd Session
    Pre-opening1400 – 1430 hrs
    Opening and Continuous Trading1430 – 1645 hrs
    Pre-closing1645 – 1650 hrs
    Trading at Last & Closing**1650 – 1700 hrs

    *Order amendment/cancellation request on unmatched orders made between 1230 hrs to 1400 hrs will only be sent to the exchange at 1400 hrs.

    **Order submission to be based on the last done price at 1650 hrs.

    Hong Kong

    Monday - Friday

    SessionSingapore Time
    Pre-Opening Session
    Pre-opening0900 – 0915 hrs
    Pre-order Matching0915 – 0920 hrs
    Order Matching Period0920 – 0928 hrs
    Blocking0928 – 0930 hrs
    Continuous Trading Session
    Morning Trading0930 – 1200 hrs
    Break^*1200 – 1300 hrs
    Afternoon Trading1300 – 1559 hrs
    Closing Auction Session
    Calculation and Dissemination of Reference Price1600 – 1601 hrs
    Order Input Period1601 – 1606 hrs
    Non-cancellation Period**1606 – 1608 hrs
    Random Closing**1608 – 1610 hrs

    ^New order submission and amendment made between 1200 hrs to 1300 hrs will be sent to the exchange at 1300 hrs.

    * Order cancellation request made between 1200 hrs to 1230 hrs will only be sent to the exchange at 1230 hrs.

    ** New at-auction orders and at-auction limit orders must be between the lowest ask and highest bid of the order book.

    For more details on Hong Kong trading hours and order types applicable to the different session, please click Hong Kong Exchange website.

    Note: For half trading day, Pre-Close routine will end randomly between 1208 hrs and 1210 hrs, i.e. Non-Cancel period can start any time between 1206 hrs and 1208 hrs.

    Hong Kong Shanghai (SSE) and Hong Kong Shenzhen(SZSE)

    Monday - Friday

    SessionShanghai (SSE)Shenzhen(SZSE)
    Singapore Time
    Opening Call Auction0915 - 0925 hrs
    Continuous Auction (Morning)0930 - 1130 hrs
    Continuous Auction (Afternoon)1300 - 1500 hrs1300 - 1457 hrs
    Closing Call AuctionNot applicable1457 - 1500 hrs
    Note
    Time PeriodRemarks
    0920 - 0925 hrsSSE/SZSE will not accept order cancellation
    1457 - 1500 hrsSZSE will not accept order cancellation
    0910 - 0915 hrs;
    0925 – 0930 hrs;
    1255 – 1300 hrs
    Orders and order cancellations can be accepted but will not be processed by SSE/SZSE until the respective market open
    Orders that are not executed during the opening call auction session will automatically enter the continuous auction session.

    US

    Monday - Friday

    US (Eastern) Time0930 - 1600 hrs
    Singapore Time2230 - 0500 hrs (Standard Time)
    2130 - 0400 hrs (during *Daylight Saving Time)

    We do not participate in extended hours trading (pre-open and post-market).

    * To adjust for Daylight Saving Time, the US market hours will move 1 hour forward from the second Sunday of March to the first Sunday of November.

    Orders will be routed for processing from 0830 hrs (Eastern Time) onwards. In accordance to US trading rules, no cancellation or amendment is allowed between 0928 hrs to 0930 hrs (Eastern Time).

    As there is no minimum or maximum bid size check, do exercise cautious during your order submission. If you have entered a higher buying price or a lower selling price than the opening/prevailing price, your order will be executed based on the prevailing market conditions.

    Canada (TSX)

    Monday - Friday

    Canada Time0930 - 1600 hrs
    Singapore Time2230 - 0500 hrs (Standard Time)
    2130 - 0400 hrs (during *Daylight Saving Time)

    * To adjust for Daylight Saving Time, the Canada market hours will move 1 hour forward from the second Sunday of March to the first Sunday of November.

    UK (LSE)

    Monday - Friday

    UK Time 0800 - 1630 hrs
    Singapore Time 1600 - 0030 hrs (Standard Time)
    1500 - 2330 hrs (during *Daylight Saving Time)

    * To adjust for Daylight Saving Time, the UK market hours will move 1 hour forward from the last Sunday of March to the last Sunday of October.

  • 5. What are the order types and validities available?

    MarketOrder TypeValidity Type
    SGXLimit *Market
    *Market-to-Limit
    *Conditional Order
    ^Day
    *Fill and Kill (FAK)
    *Fill or Kill (FOK)
    *Good-till-Date (GTD)
    *Good-till-Maximum (GTM)
    BursaLimit^Day
    HKExAt-Auction
    At-Auction Limit
    Limit
    Enhanced Limit
    Special Limit
    ^Day
    USLimit
    Stop Limit
    ^Day
    TSXLimit
    Stop Limit
    ^Day
    LSELimit
    Stop Limit
    ^Day

    * For more information, visit http://www.utrade.com.sg/advancedorder


    Limit Order (All Markets)

    A limit order specifies the price and quantity that a buyer or seller is willing to trade at, i.e. at that price or better (lower for buy, higher for sell). Any portion of the order that can immediately be matched is traded as soon as the order is entered. The rest of the unfilled order sits in the order book.

    At-auction Order (HKEx)

    An at-auction order is an order with no specified price and is entered into the trading system for execution at the final Indicative Equilibrium Price (IEP). It enjoys a higher order matching priority than an at-auction limit order and will be matched in time priority at the final IEP.

    Any outstanding at-auction orders after the end of the Pre-opening Session will be cancelled before the commencement of the Continuous Trading Session.

    At-auction Limit Order (HKEx)

    An at-auction limit order is an order with a specified price. An at-auction limit order with a specified price at or more competitive than the final Indicative Equilibrium Price (IEP) may be matched at the final IEP during the pre-order matching period from 9.15am to 9.20am. If an IEP cannot be determined during the Closing Auction Session, the Reference Price will serve as the price for matching. The matching of applicable at-auction orders and at-auction limit orders will occur at the Reference Price instead and the matching mechanism will be same as matching at the IEP.

    All unfilled at-auction limit orders from the Pre-Opening Session will be converted into limit orders and carried forward to the Morning Session provided that the specified price of that at-auction limit order does not deviate 9 times or more from the nominal (last done price).

    Enhanced Limit Order (HKEx)

    An enhanced limit order will allow matching of up to 10 price queues (i.e. the best price queue and up to the 10th queue at 9 spreads away) at one time provided that the traded price is not worse than the input price. The sell order input price cannot be made a price of 9 spreads below the current bid price whereas the buy order input price cannot be made at a price of 9 spreads above the current ask price.

    Any outstanding enhanced limit orders will be treated as a limit order and put in the price queue of the input price.

    Special Limit Order (HKEx)

    A special limit order will allow matching of up to 10 price queues (i.e. the best price queue and up to the 10th queue at 9 spreads away) at one time provided that the traded price is not worse than the input price. There is no restriction on the input price as long as the order input price is at or below the best bid price for a sell order or at or above the best ask price for a buy order.

    Any outstanding special limit orders will be cancelled.

    Visit HKEx website for more information on Order Types and Trading Mechanism.

    Stop Limit Order (US, TSX, LSE)

    A stop limit order has two price components specified - the activation price and the limit price. When the bid/ask price of the stock reaches the activation price, the order converts to a limit order and is executed at the limit (or better, if available.)

    ^DAY Order (All Markets)

    The order is only valid for the day that is sent to the Exchange. If the order is not executed, it will expire at the end of trading day. The Order Book will reflect the status “E” for expired orders. You will need to re-enter the orders if you want to place the orders for the next trading day.

  • 6. What is the settlement period and when will I receive my sales proceeds?

    Market Settlement Period (Due Date) Sales Proceeds
    Singapore Trade Date + 2 market days Due Date + 1
    Hong Kong Trade Date + 2 market days
    HK –Shanghai/Shenzhen Stock Connect Trade Date + 1 market day
    Malaysia Trade Date + 2 market days
    US Trade Date + 2 market days
    CanadaTrade Date + 2 market days
    UKTrade Date + 2 market days

    *For SGX trades denominated in a foreign currency, if due date is a currency holiday, both money and securities settlement will take place on the next business day, common to both SGD and the foreign currency. Visit SGX FAQ for more details.

    For trades executed in foreign markets, if the due date falls on Singapore holidays, money settlement will take place on the next business day.

    Your shares can be force-sold at UOBKH’s discretion if your trade is not settled within settlement period.

  • 7. How do I check for my outstanding amount and settlement date?

    SGX, Bursa, HKEx and HK-Shanghai/Shenzhen Stock Connect

    You can check under "Account Management", "Outstanding Position" on the next working day after the trade is done.

    US, UK and Canada Markets

    Contract details for US, UK and Canada trades executed on previous trading day will be available on the next business day after 1pm. Please go to "Account Management", "Outstanding position" to view your contract details.

  • 8. How can I make payment for my trades?

    Please note that there is no processing of payment during Singapore public holidays. You can choose to pay through one of the following ways:

    For SGD payment

    - Cheque at our Level 1 reception counter of our office at 8 Anthony Road
    (Please note that Cash payment is suspended until further notice.)

    - Cheque made payable to UOB Kay Hian Pte Ltd. (Please indicate your trading account number and the contract number or the contra statement number on the reverse side of the cheque.)

    - EPS via the ATM or Internet banking

    - GIRO through DBS/POSB, UOB and OCBC bank accounts

    - Bill payment via Internet banking with DBS/POSB, UOB, Standard Chartered and HSBC

    - Trust account that is maintained with UOBKH to facilitate settlement for your share transactions

    - PayNow through any of the 9 PayNow participating banks: UOB, DBS/POSB, OCBC, Citibank, Standard Chartered Bank, HSBC, ICBC, Maybank and Bank of China.

    For PayNow payment, please use the following information:

    Type: UEN (Corporate) or QR Code

    - UEN Number: 197000447WXXX

    - Scan QR Code:



    Note: Please key in your 7-digit trading account number under the Reference No. / Remarks / Description / Comments field.

    Please click here for the step-by-step User Guide

    For USD payment

    Telegraphic transfer or via USD cheques

    Note: There will be *costs imposed by agent bank for USD cheques drawn on USD *accounts in Singapore. (*Free for UOB Bank USD Account in Singapore)

    For CAD, GBP and EUR payment

    You may do a Telegraphic Transfer (TT) for CAD, GBP or EUR, please note that you will have to bear for any remittance bank charges.

    For CNY payment

    For settlement in CNY, you have to do a telegraphic transfer to UOBKH at least one day before Trade Date.

  • 9. Can I make payments with CAD cheque?

    No, UOBKH does not accept CAD cheques.

  • 10. Can I make payments with GBP, Euro & USD cheque?

    UOBKH only accepts GBP, EUR or USD cheques that are drawn from a bank in Singapore.

  • Fees and Commission

  • 1. Equities

    Singapore Online Rates Offline Rates
    Cash / Margin Account
    Contract Value up to S$50,0000.275%
    Negotiable
    Contract Value above S$50,000 and
    up to S$100,000
    0.22%
    Contract Value above S$100,0000.20%
    Minimum CommissionS$25 / US$19 / A$20 / HK$139
    UTRADE Edge Account (Cash Upfront)
    Flat Rate0.18%
    Not Applicable
    Minimum CommissionS$18 / HK$100 / RM60 / US$20
    Not Applicable
    UTRADE Plus Account (Cash Upfront)
    Flat Rate0.12%
    Not Applicable
    Minimum CommissionS$10
    Not Applicable
    Other Charges
    Clearing Fee
    0.0325% on gross consideration
    Please contact your Trading Representative for the quarterly updated maximum for foreign currency denominated counters)
    [Structured Warrants - 0.05% on gross consideration, maximum S$200]
    Trading Access Fee
    0.0075% on gross consideration
    SGX Settlement Instruction (SI) Fee
    $0.35 per SI (from 15 Jan 2019)
    Click here for more information
    GST
    7% on brokerage fees and other charges
    Additional Charges
    Click here for UTRADE Edge charges
    Click here for UTRADE Plus charges

    Malaysia Online Rates Offline Rates
    Cash Account
    Contract Value up to RM100,0000.50%
    Negotiable
    Contract Value above RM100,000 and
    up to RM200,000
    0.40%
    Contract Value above RM200,0000.30%
    Minimum CommissionRM60
    UTRADE Edge Account (Cash Upfront)
    Flat Rate0.18%
    Not Applicable
    Minimum CommissionRM60
    Not Applicable
    Other Charges
    Clearing Fee
    0.03% on gross consideration
    (Maximum of RM1,000)
    Stamp Duty
    0.1% on gross consideration
    (Maximum of RM200)
    Malaysian Sales and Services Tax
    6% on intermediary brokerage fees.
    Commission is subject to prevailing Singapore GST (if applicable)

    Hong KongOnline Rates Offline Rates
    Cash Account
    Contract Value up to HK$250,0000.25%
    Negotiable
    Contract Value above HK$250,0000.20%
    Minimum CommissionHK$100
    UTRADE Edge Account (Cash Upfront)
    Flat Rate0.18%
    Not Applicable
    Minimum CommissionHK$100
    Not Applicable
    Other Charges
    Clearing Fee
    0.003% on gross consideration
    (Minimum HK$3.00, Maximum HK$100.00)
    Stamp Duty
    0.1% on gross consideration
    (rounded up to the nearest HK$)
    Transaction Levy
    0.0027% on gross consideration
    Trading Fee
    0.005% on gross consideration
    GST
    7% on commission

    HK-Shanghai/Shenzhen Stock ConnectOnline RatesOffline Rates
    Commission0.25%
    Negotiable
    Minimum CommissionCNY 80
    GST
    7% on commission
    Other ChargesRateCharged by
    Handling Fee0.00487% of the consideration of a transaction per sideSSE/SZSE
    Securities Management Fee0.002% of the consideration of a transaction per sideCSRCE
    Stamp Duty0.1% of the consideration of a transaction on the sellerSAT
    Transfer Fee0.002% of the consideration of a transaction per sideChinaClear SSE/SZSE
    0.002% of the consideration of a transaction per sideHKSCC

    USOnline Rates Offline Rates
    Cash Account
    Flat Rate0.30%
    Negotiable
    Minimum CommissionUS$20
    UTRADE Edge Account (Cash Upfront)
    Flat Rate0.18%
    Not Applicable
    Minimum CommissionUS$20
    Not Applicable
    Other Charges
    SEC Fee
    (applicable for SELL trades only)
    0.00221% on gross consideration
    (effective from 18 Feb 2020 settlement date, 13 Feb 2020 trade date)
    FINRA Trading Activity Fee
    (applicable for SELL trades only)
    US$0.000119 per share traded, maximum of US$5.95
    (effective from 1 July 2012 trade date)
    OTC Transaction Fee
    (applicable for OTC SELL trades, where traded price is US$0.10 and below)
    US$0.00001 per share traded
    French Financial Transaction Tax
    (applicable for French ADR BUY trades only)
    0.3% on gross consideration (effective from 29 December 2016 trade date)
    *Execution and Clearing Fee for F-stocks US$5
    GST7% on brokerage fees

    CanadaOnline RatesOffline Rates
    Cash Account
    Flat Rate0.5%
    Negotiable
    Minimum Commission CAD 30
    Other Charges
    GST 7% on brokerage fees

    UKOnline RatesOffline Rates
    Cash Account
    Flat Rate0.35%
    Negotiable
    Minimum Commission £25 / US$36 / EUR 33
    Other Charges
    Stamp Duty 0.5% on consideration for buy trade only
    GST 7% on brokerage fees

    Other Foreign Markets
    Country Online Rates Offline Rates
    Australia
    Not Applicable
    Negotiable
    Europe
    Indonesia
    Japan
    New Zealand
    Philippines
    Taiwan
    Thailand
    Vietnam

     

  • 2. YieldMax

    Singapore Offline Rates Online Rates
    Yieldmax Account
    Contract Value up to S$50,000 0.50%
    Flat Rate: 0.275%
    Minimum Commission: $25
    Contract Value above S$50,000 and
    up to S$100,000
    0.40%
    Contract Value above S$100,000 0.25%
    Minimum Commission
    S$40

  • 3. Contracts For Differences (CFDs) - CFD Equities

    Country Commission Rate (Online) Minimum Commission (Online) Commission Rate (Offline) Minimum Commission (Offline) Financial
    Charges*
    (rates per annum)
    Monthly Charge for Live Price Feed (Level 1)
    Long Short
    Singapore 0.25% SGD 25 0.25% SGD 40 4.75% Min. 3% FREE
    Hong Kong 0.32% HKD 150 0.32% HKD 200 4.75% Min. 3% HKD 120
    United States 0.22% USD 20 0.22% USD 30 4.75% Min 3% USD 3
    Australia 0.20% AUD 15 0.50% AUD 50 5.5% Min 3% AUD 25
    Malaysia 0.40% USD 20 0.70% USD 50 5.5% Min 6% USD 1

    * Rates may be subject to change.

    Commission fees include all foreign fees payable such as stamp duty and exchange fees.

    All CFD trades will be settled in the traded currency.

    All commission charges will be subjected to 7% GST and are automatically deducted from your CFD account the following morning.

  • 4. Contracts For Differences (CFDs) - CFD 10

    Country Commission Rate (Online) Minimum Commission (Online) Commission Rate (Offline) Minimum Commission (Offline) Financial Charges (Rates per Annum) (Long) Monothly Charge for Live Price Feed (Level 1)
    Singapore 0.30% (Promo) SGD 25 0.40% SGD 40 1st 10 days: 0%
    From 11th day: 4.75%
    Free

    All rates may be subject to change.

    Commission fees include exchange fees. All CFD 10 trades must be settled in the traded currency. All commission charges will be subjected to the prevailing GST (e.g. 7%). These fees are automatically deducted from your CFD 10 account the following working day.

  • 5. Leverage Product - CFD Indices

    Index Commission per side per unit Financing Rate for Overnight Position
    AUS200 US$0.30 AUD Deposit 1 Month Rate at 17:00 ET +/- 3.5%
    HK50 US$0.40 HKD Deposit 1 Month Rate at 17:00 ET +/- 3.5%
    JP225 US$0.10 (per 10 units) BBA LIBOR JPY 1 Month Rate at 17:00 ET +/- 3.5%
    US500 US$0.20 BBA LIBOR USD 1 Month Rate at 17:00 ET +/- 3.5%
    USTEC US$0.20 BBA LIBOR USD 1 Month Rate at 17:00 ET +/- 3.5%
    US30 US$2 BBA LIBOR USD 1 Month Rate at 17:00 ET +/- 3.5%

    *Applicable to non-promotional periods. Rates may be subject to change.

    All CFD Indices trades will be settled in the account based currency.

    All commission charges will be subjected to 7% GST and are automatically deducted from your CFD account the following morning.

  • 6. Leverage Product – Leveraged Foreign Exchange

    Spread is the difference between the Bid price and the Ask price of a currency pair.

    It is the cost to open a position. Spreads may fluctuate throughout the day and may be different depending on the currency pair traded. Our spreads go as low as:

    Currency Pair Bid/Offer Spread (Pips)
    EUR/USD1.8
    USD/JPY1.5
    GBP/USD2.0
    USD/CAD2.5
    AUD/USD2.0
    USD/CHF2.4
    Other pairsAs low as 2 pips

  • 7. Bonds

    Refer to UTRADE Bonds for indicative bids and spreads.

    Alternatively, you may contact our friendly Client Services Officers at 6536 9338 or via the Live Chat from 8.30am to 6.00pm (Monday to Friday, excluding public holidays).

  • 8. Unit Trust

    0%* Sales Charges and Platform Fee

    *For Self- directed and Self- executed Trades

  • 9. UTRADE Robo

    Assets Under Management(AUM) Fees(%)
    AUM lesser or equals to S$50,000 0.88
    AUM more than S$50,000 but lesser than S$100,000 0.68
    AUM more than S$100,000 0.50

    • • The annual fee payable is calculated from 1st dollar
    • • Minimum Initial Investment Amount: S$5000 per portfolio
    • • Minimum Subsequent Investment Amount: S$500

  • PayNow

  • 1. What is PayNow?

    PayNow is a service that enables customers of participating banks to send and receive Singapore Dollar funds from one bank to another, using just their Mobile Number/Singapore NRIC/Unique Entity Number (UEN)/Unique QR Code.

  • 2. Who can use the PayNow service?

    PayNow service is available to the 9 participating banks for PayNow service. The participating banks are UOB, DBS/POSB, OCBC, Citibank, Standard Chartered Bank, HSBC, ICBC, Maybank and Bank of China.

    Please refer to ABS website for the latest list of participating banks - www.abs.org.sg/PayNow

  • 3. How do I use PayNow to make payments for my trades?

    Basically, you will need to log in to your bank’s Internet Banking or Mobile App.

    Next, tap on “Pay Now” > “UEN” > Enter the following details:
    - UEN Number: 197000447WXXX
    - Your trading account number under the Reference No. / Remarks / Description / Comments field
    - Payment Amount: S$XXXX

    Alternatively, you may scan the QR Code and enter the following details:
    - Your trading account number under the Reference No. / Remarks / Description / Comments field
    - Payment Amount: S$XXXX

    Please click here for the step-by-step User Guide.
    Note that steps may differ slightly for different banks' mobile app.

  • 4. How do I know that payment is made to the correct company (UOB Kay Hian)?

    You can check that the registered name "UOB Kay Hian Private Limited" appears after keying in UOB Kay Hian’s UEN: 197000447WXXX or after scanning our unique QR code. If it is correct, you can proceed to authorise the payment. If not, you can just cancel the payment by exiting the screen.

    Please note that you will have to enter your 7-digit trading account number under “Reference No.” or “Remarks” field.

    Click here for the user guide.

  • 5. What is the maximum transaction limits for using PayNow?

    By PayNow QR Code: Currently the maximum is S$1,000 per day for most banks or up to your pre-set daily limit whichever is lower.

    By PayNow UEN: UEN per transaction and per day limits will follow your pre-set limits or S$200,000 whichever is lower.

    To adjust your pre-set limits, log in to your bank's internet banking and make the adjustments.

  • 6. Is making payment via PayNow instant?

    Yes, funds that are transferred via PayNow are done almost instantaneously.

  • 7. What is the cut-off time for PayNow transfer to be reflected in my trading account?

    If we receive your PayNow transfer before 4pm SGT on a business day, it will be credited to your account on the same day. If not, it will be on the next business day. Amounts credited will be displayed on UTRADE on the following business day.

  • 8. Are there any charges for using PayNow?

    There is no service fee imposed for using PayNow.

  • 9. Are transfers via PayNow safe and secure?

    Yes, PayNow is secure and adopts the same high security standards established by the banking industry in Singapore for funds transfer.

  • 10. How can I access the PayNow service?

    You can access PayNow using your bank's Internet Banking or Mobile App.

  • 11. How will I know if I have successfully transferred funds via PayNow?

    You can check the status of your funds transfer via your bank's Online Banking transaction history.

  • 12. If I only have my mobile phone with me, how can I access the QR code to make payment?

    You may take a photo of this unique QR code using your mobile phone’s camera.



    Log in to your bank’s mobile banking app and select QR Pay -> Select from Device

    Select the photo of the QR code you have taken earlier.

    Do ensure that you have allowed your bank’s mobile banking app to access to your mobile phone’s photo gallery.

    Please click here for the step-by-step User Guide.

    Note that this is done with UOB Mighty Mobile Banking app. Steps and user interface may differ slightly for other banks' mobile banking app.

  • Corporate Action

  • 1. What is Corporate Action?

    A corporate action is an event initiated by a public company that affects the securities (equity or debt) issued by the company. Some corporate actions such as a dividend (for equity securities) or coupon payment (for debt securities) may have a direct financial impact on the shareholders or bondholders; another example is a call (early redemption) of a debt security. Other corporate actions such as stock split may have an indirect impact, as the increased liquidity of shares may cause the price of the stock to decrease. Some corporate actions such as name change have no direct financial impact on the shareholders. Corporate actions are typically agreed upon by a company's board of directors and authorized by the shareholders. Some examples are stock splits, dividends, mergers and acquisitions, rights issues and spin offs.

    Corporate actions taken by companies listed on SGX.

    Kindly refer to CDP website for more information on the following types of corporate actions:
    1. Dividends
    2. Rights
    3. Takeovers
    4. Warrants
    5. Coupon / Redemption

    Examples of Types of Corporate Actions

    S/NoTypes of Corporate ActionDescription
     1Bonus IssueNew shares in a Company XYZ that are issued free to existing shareholders. New shares are typically issued to shareholders in proportion to their holdings as at a date specified by the Company XYZ.

    For example, the Company XYZ declared 1 bonus share for every 10 shares held. If you are holding 1000 shares, your bonus entitlement will be 100 shares.

     2Share SplitA share split is similar to a bonus issue in that shareholders are issued with new shares at no cost. But its effect on the balance sheet is different from a bonus issue.

    Usually, a share split reduces the par value of each share, but increases the number of shares by the same proportion.

    For example, the Company XYZ declares Sub-division of every 1 existing ordinary share into 10 ordinary shares”.

    If you originally held 1000 shares, your new holdings will be increased to 10000 shares.

     3 Share ConsolidationShare consolidation is the opposite of a share split.

    The existing shareholder's shares are replaced with a smaller number of shares with a higher par value.

    For example, the Company XYZ declared “Share consolidation of every 100 ordinary shares into 1 consolidated share” If you originally held 1000 shares, your new holdings will be reduced to 10 shares.

  • 2. Effect on prices whenever there is a corporate action

    The trading price will usually be adjusted accordingly to reflect the effect of the share consolidation / split / dividend / bonus / rights issues or others. However, the stock prices may also be affected by a myriad of factors such as the usual market forces of demand and supply, economic and political events (both locally and overseas).

    The above information serves as an illustration only. One should not rely on the information above for your trading decision.

  • 3. Where can I get information on company announcements (i.e corporate actions)?

    You may obtain information from relevant exchange websites or from the links below:

     SGX: Company Announcements | Corporate Action
     Bursa: Company Announcements | Corporate Action
     HKEx
     HK-Shanghai/Shenzhen
     NASDAQ
     NYSE/NYSE ARCA/Amex
     TSX
     LSE

  • 4. Indicators for Corporate Actions on Trading System effective 20 Dec 2015

    SGX will display cum-entitlement (CE) and ex-entitlement (XE) corporate action indicators for stocks undergoing share consolidation or share split corporate actions. This will better alert market participants that a stock is about to or have just undergone a corporate action, and prompt them to find out more on the details of the corporate action event.

    CE stands for cum-entitlement, which indicates that a stock is about to undergo a corporate action event and is trading on the basis of the upcoming corporate action event. Investors who purchase the stock when the CE indicator is displayed will be entitled to the corporate action declared by the company.

    XE stands for ex-entitlement, which indicates that a stock has just undergone a corporate action and is trading on the basis that the corporate action event applies. Investors who purchase the stock when the XE indicator is displayed will not be entitled to the corporate action previously declared by the company.

    After a company makes an announcement for share consolidation, CE will be displayed for the stock, indicating that the stock is trading on a pre-consolidation basis and is about to undergo a share consolidation.

    On the ex-date, consolidation is effective and the XE will be displayed for the stock to indicate that it is now trading on a post consolidation basis.

    The table below shows the display of indicators CE/XE on key dates:

    Pre-Consolidated CounterPost-Consolidated Counter
    (Different stock code)
    After company announcement on corporate actionCENot trading yet
    On ex-date (first day trading on consolidated basis)XEXE
    ex+1 and ex+2XEXE
    On record date +1 (or ex+3)DL (to be delisted)Remove XE indicator

    Kindly refer to SGX website for more details on Company Announcement and Corporate Action.

  • Prohibited Trading Conduct

  • 1. Prohibited Trading Conduct

    It is important that investors are educated about the prohibited conduct. Please note that below is only an extract of the Securities and Futures Act ("SFA"), Prohibited Conduct - Securities. For more information, kindly refer to Securities and Futures Act – Part XII Market Control.

    We would also want to highlight certain trading practices that are prohibited by law under the Securities and Futures Act (“SFA”). These practices could possibly be deemed as offences under Section 197 of the SFA on false trading and market rigging transaction.

    The following illustrates the prohibited practices where there is a No change in beneficial ownership of securities.

    Example 1:

    Client A has one trading account and used the same trading account number to trade

    Client A places an order via the Internet to buy X number of shares in Company ABC at $0.50 in the market. Following the first order placed, he later keyed-in another order, via the Internet, to sell shares in Company ABC at the same price in the market. The sell order was matched (completely or partially) against his own buy order in his trading account in the market. The reverse also applies where client A’s sell order matches against his subsequent buy order.

    Example 2:

    Client B has multiple accounts (Cash / SBL / Margin) opened with UOB Kay Hian Pte Ltd and used a different trading account number to trade

    Client B places an order under his cash account, via the Internet, to buy X number of shares in Company ABC at $0.50 in the market. Following the first order placed, he keyed-in another order, under his SBL / margin account (i.e. different trading account number), via the Internet, to sell shares in Company ABC at the same price in the market. The sell order was matched (completely or partially) against his own buy order in his cash accounts in the market. The reverse also applies where client B’s sell order in his cash account matches against his subsequent buy order in his other accounts.

    The above examples have the effect of creating a “wash sale”. A wash sale is a purchase or sale of any securities that does not involve a change in the beneficial ownership of those securities.

    Section 197 (1) of the SFA prohibits any person from creating or doing anything that is intended or likely to create a false or misleading appearance of active trading in any securities on a securities market, or with respect to the market for, or the price of, such securities. Wash sale could have the effect of creating such false or misleading appearances.

    Under Section 197(3) read with section 197(4) of the SFA, a person engaging in wash sales in securities is deemed to have created a false or misleading appearance of active trading in securities on a securities market unless the person establishes that the purpose for which he conducted the wash sale was not, or did not include, the purpose of creating a false or misleading appearance of active trading in securities on a securities market.

    Apart from the above, there are some other market conduct offences under the SFA which apply generally to a person as follows:

    SFA 198: Securities market manipulation
    SFA 199: False or misleading statements, etc.
    SFA 200: Fraudulently inducing persons to deal in securities
    SFA 201: Employment of manipulative and deceptive devices
    SFA 202: Dissemination of information about illegal transactions
    SFA 204: PENALTIES

    Clients shall not participate in any prohibited market conduct in securities or in any insider trading or knowingly assist a person in such conduct. For more information, please refer to MAS Enforcement Actions and Securities and Futures Act – Part XII Market Control.

  • Getting Started / Account Opening

  • 1. I am new to UOB Kay Hian. How do I get started?

    Do not have any account with UOB Kay Hian yet? Open an account with us today.

    Please note that the online account opening form is only applicable to Individual Securites Trading Account, Contract for Difference, Leveraged Products (Foreign Exchange, Indices, Commodities). If you are applying for other accounts, please submit your application forms via PDF, fax or post them to us.

    Please prepare the following documents before you proceed with your application:

    Citizenship Documents Required
    For Singapore Citizens - Identity Card (Pink)
    - Income Documents
    For Singapore PR - Identity Card (Blue)
    - Income Documents
    For Malaysian Citizens - Valid Passport or Malaysian Identity Card
    - Work Permit/Employment Pass (where applicable)
    - Income Documents
    - Proof of Residential Address* (Within the last 3 months)
    - Taxpayer Identification Number Details
    For Other Foreigners - Valid Passport
    - Work Permit/Employment Pass (where applicable)
    - Income Documents
    - Proof of Residential Address* (Within the last 3 months)
    - Taxpayer Identification Number Details

    * Proof of residential address:- Documents such as bank statement, income tax assessment, property tax bill, telecommunication bill or utilities bill.

  • 2. I have an existing account with UOBKH. How do I apply for UTRADE online trading facility?

    Download the
    - Online Trading Facility Activation (Existing Individual Client)
    - Online Trading Facility Activation (Existing Corporate Client)
    complete and mail it to:
    UOB Kay Hian Private Limited Client Services Department
    8 Anthony Road
    #01-01
    Singapore 229957

    Alternatively, you can contact the Client Services at +65 6536 9338 during operating hours or your Trading Representative for assistance.

    Your user ID and password will be sent to you once the application is approved.

  • 3. How long does it take to process the application?

    For existing clients, it takes about five working days upon receiving your completed forms. For new clients, it takes five working days once your CDP and other relevant accounts are opened.

    *Successful new Individual Securities Trading Account clients will receive their login details via email.

  • 4. What is W8-BEN form (for trading in US)?

    The W-8BEN form refers to the Certificate of Foreign Status of Beneficial Owner, and is required for non-US citizens and residents.

    Existing clients should complete (including the W-8BEN portion) and mail the Online Trading Account Application form to:

    UOB Kay Hian Private Limited
    Client Accounts Department
    8 Anthony Road
    #01-01
    Singapore 229957

    New clients can click here to open an account.

    As these forms expire at the end of the third succeeding calendar year, we will inform clients to resubmit these forms every three years.

    Note:
    1. US citizens and residents are restricted from trading in the US market through UOB Kay Hian, due to NASD regulatory policy. Should your citizenship/residency change from non-US to US, you are required to notify us immediately and close your account.

    2. Likewise, should your citizenship/residency change from one non-US country to another non-US country, you are required to resubmit the W-8BEN form.

    3. Submission of the W-8BEN form does not exempt clients from the withholding tax imposed on dividends/interest.

  • 5. What is Investor ID Model regime for Northbound Trading (HK - Shanghai/Shenzhen Connect)?

    Clients who trade Northbound shares via China Connect System will be required to have their information submitted to HKEX, which in turn will transmit to China Mainland Exchanges:
    - Individual Account: Name, ID Issuing Country, ID Type and ID Number
    - Corporate Account: Entity name, Place of Incorporation and Legal Entity Identifier ("LEI") / Certificate of Incorporation number

    Visit HKEX website for more information.

    Clients are to sign and return 'Request for Trading in Northbound China Connect shares' form* to UOB Kay Hian Pte Ltd to give their consent to disclose their particulars prior to trading in Northbound shares. It takes about four to five working days for processing.

    From 26 Sep 2018, existing clients with Northbound shares will only be allowed to sell their holdings if no form is submitted.

    Note
    *Please read this statement together with the request form.
    - Clients with multiple accounts will only require to submit one form.
    - For joint account holders, both account holders will have to sign the form.

  • 6. How to update my change of particulars?

    Kindly complete the "Update of Personal Particulars" form and mail the completed form to:

    UOB Kay Hian Private Limited
    Client Accounts Department
    8 Anthony Road
    #01-01
    Singapore 229957

  • 7. How can I learn more about the UTRADE trading platforms?

    We conduct monthly online trading education workshops throughout the year to share tips on how to best utilize the UTRADE Trading Platforms.
    Click here to register

    You may also refer to our user guides for step-by-step instructions on navigating the UTRADE trading platforms.

  • Login & Security

  • UTRADE Login

  • 1. How do I login to UTRADE ?

    You may log in to UTRADE via the following channels:

    - Web
    - Mobile Browser
    - Mobile App (available on Google Play or the App Store)
    - Tablet (available on Google Play or the App Store)

    Logging in to UTRADE Web

    Step 1

    Ensure that you are accessing the UTRADE Singapore homepage at http://www.utrade.com.sg

    Step 2

    Select Login > Equities

    Step 3

    Enter your User Name / User ID and Password. Select your preferred language, then click on "Log in".

    *Please note that clients who have successfully opened a new Individual Securities Trading Account will receive their login details via email.

  • 2. What can I expect when I login for the first time?

    For security reason, you will be prompted to change your password when you login for the first time. After your password is changed successfully, the Terms and Conditions governing internet trading will be displayed. Clients are advised to read the Terms and Conditions carefully.

    After you have accepted the internet trading Terms and Conditions, please proceed to “Account Management” menu and select “Account Details” page. It is a requirement by the Exchanges to submit a one-time acceptance of Agreement prior to trading. Kindly click on the respective Exchanges for acceptance of Agreement.

    To view your trading limit, kindly go to “Trade” menu and select “Place Order”. Please contact your Trading Representative regarding your trading limits.

  • 3. Why do the UTRADE trading platforms prompt me that I have an invalid login?

    UTRADE trading platforms will automatically prevent someone from logging into the system using an incorrect user ID or password. Please ensure the following:

    - The caps lock is on or off as the password is case sensitive
    - You have entered the correct user ID and password

  • 4. What will happen if I have too many unsuccessful login attempts?

    For security reasons, access to your online trading account will be disabled after 5 unsuccessful login attempts.

    If you have forgotten your password, please use the “Forgot Password” service to reset your password online.

  • 5. What should I do if I have forgotten my UTRADE Password or User Name/ID?

    For security reasons, access to your online trading account will be disabled after 5 unsuccessful login attempts.

    If you have forgotten your password, please use the “Forgot Password” service to reset your password online.

    ** Corporate and Joint Account holders will not be eligible for this service. You will have to contact our Client Services at +65 6536 9338 to reset your password.

    If you have forgotten your UTRADE User Name/ID, please contact your Trading Representative or our Client Services at +65 6536 9338 during operating hours for further assistance.

    Should you not be able to reach us, kindly drop an email to contact@utrade.com.sg along with your contact number and trading account number.

  • 6. Why am I unable to reset my password online?

    You may not have a registered email with us or your registered email may not be the one you are currently using.

    It may also be possible that you may have entered any of the following fields incorrectly:
    - UTRADE User Name/ID
    - Last 4 characters of their NRIC or Passport Number
    (Please include all symbols and ensure all letters are in uppercase, e.g. if the NRIC/PP Number is 654321-A, clients will have to enter “21-A”)
    - Date of Birth (e.g. 1 Jan 1988, enter 01011988 in numeric format)

    For security reasons, your access to the self-service password reset service will be disabled after 5 unsuccessful attempts. Please contact our Client Services at +65 6536 9338 if your access has been disabled.

  • 7. What security measures do UOBKH practice to protect my online trading?

    Some of the security features we have in place to protect your online trading include:

    Firewalls

    Firewalls are in place to allow legitimate network traffic.

    SSL Encryption

    To protect your data from being tampered with during transmission, all information exchanged on the secure pages is encrypted. Any data that you send will be scrambled into an unrecognized form before it is transmitted to our server.

    Intrusion Detection System (IDS)

    The IDS provides 24x7 network security surveillance and proactively prevents security breaches to guard our websites and systems against intrusion.

    Unique User ID and Password

    You are identified uniquely by your user ID and can only log into the secured portions of the system with your password. Transactions will only be authorized with your valid user ID and password.

  • 8. What should I do to ensure security when I am trading online?
    Log out before closing the browser

    To ensure that you close the session successfully, you should always log off by clicking “Logout’ on the top right corner before closing the browser.

    Ensure you have the latest browser version

    With the latest browser version, you will have the latest updated security features for that browser.

    Enable TLS support for your internet browser

    Internet Explorer
    To enable TLS support for IE, please open your IE browser and follow these steps:

    Step 1: Select "Tools" >> "Internet Options"

    Step 2: Select "Advanced" tab.

    Step 3: Tick "TLS1.1" and "TLS1.2"

    Step 4: Click on "OK" and save the changes

    Mozilla Firefox
    To enable TLS support for Firefox, please open your Firefox browser and follow these steps:

    Step 1: In the address bar, type about:config and press Enter

    Step 2: In the Search field, enter tls. Find and double-click the entry for security.tls.version.min

    Step 3: Set the integer value to 3 to force protocol of TLS 1.3

    Step 4: Click on OK

    Step 5: Close your browser and restart Mozilla Firefox

    Google Chrome
    To enable TLS support for Chrome, please open your Chrome browser and follow these steps:

    Step 1: Click Alt F and select "Settings"

    Step 2: Scroll down and select "Advanced"

    Step 3: Scroll down to the "System" section and click on "Open proxy settings"

    Step 4: Select "Advanced"

    Step 5: Scroll down to "Security" category, check the option box for Use TLS 1.1 and Use TLS 1.2

    Apple Safari
    If you are using Safari version 7 or greater, TLS 1.1 and TLS 1.2 are automatically enabled

    Clear your cache after each session

    When you login to our UTRADE Trading Platforms, temporary files are stored in your system's cache. You can clear your cache after each session by following these steps:

    Step 1: Select "Tools" >> "Internet Options"

    Step 2: Select "General" tab.

    Step 3: Click on the "Delete Files" button under the Temporary Internet Files.

    Step 4: Tick the "Delete all offline content" and click on "OK"

    Step 5: Click on "OK" and save the changes

    Avoid sharing or using shared / public computers

    Sharing or using shared or public computers to access UTRADE Trading Platforms is a potential security risk on your part. If you use a shared or public computer, ensure that you disable AutoComplete, log out, and clear your cache after your session.

    Ensure adequate security if on a wireless network

    Be certain that the wireless network has been configured to incorporate network security, including but not limited to, data encryption.

    Download UTRADE app from official source

    Clients are advised to download our UTRADE app from the official Android/iPhone source respectively at Google Play and Apple App Store.

    Check your account regularly

    Always check your order history regularly to ensure that all details are updated and there has been no unauthorized access on your account. Please inform us immediately if you suspect unauthorized access on your account.

    Regularly update your contact details

    Keep us updated on your latest contact details to facilitate us in contacting you when necessary.

    Protect your computer against malicious viruses

    You are advised to install and update anti-virus software. Do not install software programs from an unknown source. Certain viruses as well as programs may capture sensitive personal data without your knowledge. You can prevent this by constantly updating your anti-virus software and regularly scanning your system.

    Important tips on how you can safeguard and protect your account information

    To ensure that your online security and account information are not compromised, we recommend that you adopt the following security guidelines:

    (a) Please do not select the browser option for storing or retaining user name and password
    (b) Password must be kept confidential and not be divulged to anyone.
    (c) Password must be memorised and not be recorded anywhere.
    (d) Password must be changed regularly, or when there is any suspicion that it has been compromised or impaired.

  • 9. What should I do to protect my password?

    - Avoid simple passwords that can be easily guessed such as NRIC numbers, birth dates.

    - Use a password that is alphanumeric and avoid sequential numbers e.g. 123456, abcdefg, qwerty.

    - Change password regularly or when you suspect that your password has been discovered or used by others.

    Note: UOBKH will never request for clients to disclose their passwords under any circumstances.

  • 10. How do I change my user ID and/or password?

    You may change your user ID and/or password under 'Account Management'. There will be a confirmation message on the screen after you have successfully changed your User ID and/or Password.

  • UTRADE Token

  • 1. What is UTRADE Token?

    UTRADE Token is an authentication app for UOB Kay Hian clients to generate a One-Time Password (OTP) to log in to their UTRADE trading account.

    UTRADE Token App (Token List Page)



  • 2. Where to download the UTRADE Token App?

    Scan the QR codes or click on the buttons below to download the UTRADE Token App.




  • 3. How to set up and activate the UTRADE Token App?

    Step 1: Download the UTRADE Token App.

    Step 2: Set up your 6 to 10 digit Token PIN. You will need this PIN to unlock your UTRADE Token app each time you use it. You may also wish to enable fingerprint or face authentication for easier access (depending on what is available on your device).

    1. Choose a 6 to 10 digit PIN for your token.

    2. Confirm your PIN by re-entering the same PIN that you have chosen earlier.

    3. When prompted, click “Enable” if you wish to unlock your token app using fingerprint or face authentication (depending on what is available on your device).


    Step 3: Perform a one-time registration for your account on the UTRADE Token app

    Please ensure that you have the following details on hand before registration:
    •   Your UTRADE User Name/ID
    •   Your UTRADE Password
    •   A valid email address or mobile number (For overseas mobile number, kindly ensure that the country code is correct during the registration process)

    1. At the Token Registration page, enter the User Name/User ID and Password that you use to log in to your UTRADE online trading account.

    Click the submit button once you are done to proceed.

    Note: Please complete the registration process before you explore other areas of the app. You may have to restart your registration process if you stop midway.

    2. Next, select where (Email or SMS) you would like the one-time activation code to be sent to.

    Please ensure that the email address or mobile number you see is valid.

    If you need to update your contact information, you may complete the first page of the Update Particulars Form, scan and send it to contact@utrade.com.sg.

    3. Retrieve the activation code sent to your Email or SMS and enter the code accordingly. Please note that it may take a few seconds for the activation code to reach you.

    For clients who opted for an email activation code, please check your spam/junk folder should you not receive the activation code email after 1 minute. You may only click the “RESEND” button after 180 seconds.

    4. Your UTRADE Token is now activated. Click on “CONTINUE” to proceed to the Token List page. A confirmation Email or SMS will be sent to you upon successful activation.


    Step 4: Generating your OTP.

    To generate an OTP, click “GENERATE OTP” and use the 6-digit OTP to log in to UTRADE.

  • 4. How to generate a One-Time Password (OTP)?

    To generate an OTP, go to the Token List page, click “GENERATE OTP” and use the 6-digit OTP to log in to UTRADE.

    You may copy the OTP by:
    •   For Android: Click and hold on the 6-digit OTP to copy.
    •   For iOS: You may tap or hold the 6-digit OTP to copy.

    For users who registered for more than one token on the app, you may identify the correct token by looking for the correct last 3 alphanumeric letters of your UTRADE User ID.

    Note:
    •  For Android: You will only be able to generate a new OTP after 180 seconds. If you want to generate a new OTP in a shorter timeframe, simply close your app and open it again.
    •  For iOS: If you switch between apps, your OTP will change due to the iOS system’s security features. As such, it is recommended that you note down your OTP or copy it before switching to another app. Please note that all OTPs generated are valid for 180 seconds and are only available on a one-time use basis.

  • 5. Why is my OTP invalid?

    For UTRADE Mobile/Tablet, you will have to download the latest UTRADE Mobile/Tablet App in order to use your UTRADE Token App.
    •  UTRADE Mobile App for iOS/Android: Version 1.9949
    •  UTRADE Tablet for Android: Version 1.46
    •  UTRADE Tablet for iOS: Version 1.44

    Other reasons:
    •  You may have entered an incorrect OTP.
    •  Your OTP may have expired.
    •  Please ensure that the UTRADE Account that are trying to enter is the same one that you have used to register for your token.
    •  Please ensure that your UTRADE Account Username/ID has not been previously registered on other devices. Existing tokens will be invalidated upon new registration on a second device..
    • Please ensure that your device's clock is sync to the internet (Go to your phone's Settings -> Search for Time -> Set to Automatic).
    •  If the issue persists, please contact Client Services at +65 6536 9338.

  • 6. What will happen if I have entered an incorrect OTP?

    For security reasons, access to your UTRADE trading account will be blocked for 5 minutes if you have entered an incorrect OTP for 3 consecutive times. You will be able to try again with a new OTP after 5 minutes.

  • 7. How to add multiple tokens (for users with multiple UTRADE User IDs)?

    To add another token to your UTRADE Token app, simply click on Token Registration and register the new token using the corresponding UTRADE User ID/Password.

    Note: You will only be able to register one token for each UTRADE User ID.

  • 8. What if I am unable to open my UTRADE Token app / I have forgotten my UTRADE Token PIN?

    In the event that you are unable to open your UTRADE Token app or have forgotten your Token PIN (and you have not enabled fingerprint/face authentication), here is what you can do:

    •  For iOS: Simply uninstall and reinstall the app, then repeat the set up and registration process to activate your token
    •  For Android: Open the App settings/App info page to clear storage/data. Then open the app and repeat the set up and registration process to activate your token.

  • 9. Why is UOB Kay Hian switching from the OneKey token device to UTRADE Token?

    With UTRADE Token, you can generate a One-Time Password (OTP) to login securely to your UTRADE trading account at greater convenience. It takes away the need of a physical OneKey device that could be misplaced, damaged or run out of power.

  • 10. Is there an SMS alternative for OTP?

    There is no SMS alternative as we believe that the UTRADE Token provides a better login experience for your UTRADE trading account.

  • 11. What will happen to my existing OneKey token device?

    The use of your existing OneKey device to log in to your UTRADE trading account will no longer be valid from 16 March 2020. To continue enjoying our 2FA services, you are encouraged to switch to the UTRADE Token.

    If you are using the same OneKey device to access other financial services, please do not discard your device.

  • 12. Is it compulsory to enable 2FA for my UTRADE account?

    It is not compulsory to enable 2FA for your UTRADE trading account. You may refer to 2FA Risk Awareness Statement (RAS) to understand the risks involved if you choose to continue logging in without 2FA.

    However, do note that once you have enabled 2FA for your trading account, it will be compulsory to access your trading account with 2FA.

  • 13. Which of the devices support the use of UTRADE Token application?

    The UTRADE Token is supported on both mobile phones and tablets:
    •   Android: Version 6.0 or above, Screen Size 5.2 inches or above; and
    •   iOS version 8 or above

  • 14. Can I register the same token on multiple devices?

    Yes, you may. However, every new registration will supersede the existing registration (thus invalidating the old token).

  • 15. What if my mobile device, which contains the UTRADE Token App, is lost or stolen?

    Download UTRADE Token on your new mobile device and repeat the registration process to activate your token. The old token on your previous mobile device will be invalidated once you have completed the registration on your new mobile device.

  • 16. Can I download the UTRADE Token App if my device has been jailbroken / rooted before?

    You may not be able to download the UTRADE Token App on your jailbroken / rooted device(s) as the device(s) may not be secure and may compromise the security of your trading account.

  • 17. Can I use the UTRADE Token App outside Singapore?

    Yes, you can use the UTRADE Token App outside Singapore.

  • Trading

  • Market

  • 1. What are the Markets available for online trading?

    Markets Available on UTRADETraded Currency
    SGXSGD, HKD, JPY, AUD, CNY , USD, EUR
    BursaMYR
    HKEXHKD, CNY, USD, EUR
    HK-SSE/SZSECNY
    US (NYSE, NASDAQ, AMEX, NYSE ARCA)USD
    Toronto (TSX, TSXV)CAD
    London (LSE)GBp (Pence), GBP (Pound)


    Note:
    Trading in US Pink Sheet (OTC markets) and OTC Bulletin Board (OTCBB) are not available on UTRADE.

    View the list of tradeable US, Canada and London stocks here.

    View the list of eligible HK-Shanghai/Shenzhen Stock Connect securities here.

    Under HKEx Exchange rules on trading China Connect Service, only institutional professional investors are allowed to buy or sell ChiNext shares which are accepted as China Connect Securities (other than Special China Connect Securities which are eligible for sell orders only) through the China Connect Service.

    Read more under paragraph 16 to 18 , such ChiNext shares have stock code starting with 300xxxxx series.

  • 2. What are the trading hours?
    Singapore

    Monday - Friday

    SessionSingapore Time
    Pre-opening0830 – 0859* hrs
    Non-cancellation0858* – 0859 hrs
    Continuous Trading0900 – 1200 hrs
    Mid-Day Break Pre-opening1200 – 1259* hrs
    Non-cancellation1258* - 1300 hrs
    Continuous Trading1300 – 1700 hrs
    Pre-closing1700 – 1705** hrs
    Non-cancellation1704** - 1706 hrs
    Trade at Close
    (from 3 June 2019)
    1706hrs to 1716hrs
    (Order submission to be based on closing auction price)
    Note
    Time PeriodRemarks
    * Pre-open phaseEnds randomly at any time from 0858 - 0859 hrs / 1258 - 1259 hrs and Non-cancellation phase will begin immediately after Pre-open phase ends.
    ** Pre-close phaseEnds randomly at any time from 1704 - 1705 hrs and Non-cancellation phase will begin immediately after Pre-close phase ends.

    For half trading day, Pre-Close routine will end randomly between 1204 hrs and 1205 hrs, i.e. Non-Cancel period can start any time between 1204 hrs and 1205 hrs.

    Visit SGX website for more information on trading hours and Trade at Close.

    Malaysia

    Monday - Friday

    SessionSingapore Time
    1st Session
    Pre-opening0830 – 0900 hrs
    Opening and Continuous Trading0900 – 1230 hrs
    Break*1230 – 1400 hrs
    2nd Session
    Pre-opening1400 – 1430 hrs
    Opening and Continuous Trading1430 – 1645 hrs
    Pre-closing1645 – 1650 hrs
    Trading at Last & Closing**1650 – 1700 hrs

    *Order amendment/cancellation request on unmatched orders made between 1230 hrs to 1400 hrs will only be sent to the exchange at 1400 hrs.

    **Order submission to be based on the last done price at 1650 hrs.

    Hong Kong

    Monday - Friday

    SessionSingapore Time
    Pre-Opening Session
    Pre-opening0900 – 0915 hrs
    Pre-order Matching0915 – 0920 hrs
    Order Matching Period0920 – 0928 hrs
    Blocking0928 – 0930 hrs
    Continuous Trading Session
    Morning Trading0930 – 1200 hrs
    Break^*1200 – 1300 hrs
    Afternoon Trading1300 – 1559 hrs
    Closing Auction Session
    Calculation and Dissemination of Reference Price1600 – 1601 hrs
    Order Input Period1601 – 1606 hrs
    Non-cancellation Period**1606 – 1608 hrs
    Random Closing**1608 – 1610 hrs

    ^New order submission and amendment made between 1200 hrs to 1300 hrs will be sent to the exchange at 1300 hrs.

    * Order cancellation request made between 1200 hrs to 1230 hrs will only be sent to the exchange at 1230 hrs.

    ** New at-auction orders and at-auction limit orders must be between the lowest ask and highest bid of the order book.

    For more details on Hong Kong trading hours and order types applicable to the different session, please click Hong Kong Exchange website.

    Note: For half trading day, Pre-Close routine will end randomly between 1208 hrs and 1210 hrs, i.e. Non-Cancel period can start any time between 1206 hrs and 1208 hrs.

    Hong Kong Shanghai (SSE) and Hong Kong Shenzhen(SZSE)

    Monday - Friday

    SessionShanghai (SSE)Shenzhen(SZSE)
    Singapore Time
    Opening Call Auction0915 - 0925 hrs
    Continuous Auction (Morning)0930 - 1130 hrs
    Continuous Auction (Afternoon)1300 - 1500 hrs1300 - 1457 hrs
    Closing Call AuctionNot applicable1457 - 1500 hrs
    Note
    Time PeriodRemarks
    0920 - 0925 hrsSSE/SZSE will not accept order cancellation
    1457 - 1500 hrsSZSE will not accept order cancellation
    0910 - 0915 hrs;
    0925 – 0930 hrs;
    1255 – 1300 hrs
    Orders and order cancellations can be accepted but will not be processed by SSE/SZSE until the respective market open
    Orders that are not executed during the opening call auction session will automatically enter the continuous auction session.

    US

    Monday - Friday

    US (Eastern) Time0930 - 1600 hrs
    Singapore Time2230 - 0500 hrs (Standard Time)
    2130 - 0400 hrs (during *Daylight Saving Time)

    We do not participate in extended hours trading (pre-open and post-market).

    * To adjust for Daylight Saving Time, the US market hours will move 1 hour forward from the second Sunday of March to the first Sunday of November.

    Orders will be routed for processing from 0830 hrs (Eastern Time) onwards. In accordance to US trading rules, no cancellation or amendment is allowed between 0928 hrs to 0930 hrs (Eastern Time).

    As there is no minimum or maximum bid size check, do exercise cautious during your order submission. If you have entered a higher buying price or a lower selling price than the opening/prevailing price, your order will be executed based on the prevailing market conditions.

    Canada (TSX)

    Monday - Friday

    Canada Time0930 - 1600 hrs
    Singapore Time2230 - 0500 hrs (Standard Time)
    2130 - 0400 hrs (during *Daylight Saving Time)

    * To adjust for Daylight Saving Time, the Canada market hours will move 1 hour forward from the second Sunday of March to the first Sunday of November.

    UK (LSE)

    Monday - Friday

    UK Time0800 - 1630 hrs
    Singapore Time1600 - 0030 hrs (Standard Time)
    1500 - 2330 hrs (during *Daylight Saving Time)

    * To adjust for Daylight Saving Time, the UK market hours will move 1 hour forward from the last Sunday of March to the last Sunday of October.

  • 3. What are the non-trading days for the year 2020?

    Please click here for the non-trading days.

  • 4. Are the price quotes live?

    MarketsPrice Feed
    SGX, BursaLive
    HKExAt least 15 minutes delayed
    NASDAQAt least 15 minutes delayed
    NYSE, NYSE ARCA, AMEXAt least 20 minutes delayed
    Hong Kong - Shanghai/ShenzhenAt least 15 minutes delayed
    TSXAt least 15 minutes delayed
    LSEAt least 15 minutes delayed

    You may subscribe to live quotes for HKEx and US Markets for a fee, click here for subscription form.
    Alternatively, live price for HKEX and US Markets may be redeemed through UTRADE Rewards.

  • 5. How do I view US market price quotes?

    It is a requirement by the US Exchanges for client who wants to view or trade in US stock to read and accept the Agreement for Market Data Display Services for NASDAQ and NYSE/NYSE ARCA/AMEX Exchanges to confirm that he/she is a “non-professional” market data subscriber as defined under the Agreement.

    Please follow the steps below to access the US Agreement:
    Step 1 :Go to “Trade” tab
    Step 2: Select “Price” on the sub menu
    Step 3: Select “NASDAQ” market from the drop down list on your top right
    Step 4: Complete the information shown in the US Agreement page
    Step 5: Click on the “Acceptance” button after completion
    Repeat the above steps for NYSE/NYSE ARCA/AMEX markets.

  • 6. Where can I find information on SGX securities products?

    Please visit SGX website.

  • 7. What is counter party information (SGX)?

    Counter party information tells you who the brokers that matched your SGX trades are.

    Please refer to the Order Book's Legend to see the full names of these counter parties.

  • 8. Why are there stocks listed under Top Volume during Pre-Opening (SGX)?

    Some counters may be displayed under Top Volume during pre-opening hours (8.30am – 8.58am), due to reporting requirements for married trades executed after trading hours. Right-click on the stock name for the Quick Menu, and select Time & Sales/Trade Summary for more details on these married trades.

  • 9. What is equilibrium price (SGX)?

    Equilibrium price is the price at which orders would be executed if pre-opening/pre-closing matching were to occur at that point and acts as an indication of the eventual opening or closing price. SGX publishes this data on a real-time basis to provide more market transparency and helps market participants assess the market and adjust their orders accordingly. Masking of all better bid/ask prices and quantities acts as an additional safeguard against manipulation of the eventual equilibrium price.

    This information is provided in the EP column of the Prices page

  • 10. What is "Trade at Close" and closing auction price (SGX)?
    Trade at Close (TAC) is a ten minutes trading phase commencing immediately after the closing routine. The TAC session will occur at 5.06pm to 5.16pm on a regular trading day and from 12.06pm to 12.16pm if the market is trading for half a day.

    Key highlights:

    1. Orders are matched continuously only at the fixed equilibrium price (also known closing auction price) established from the preceding closing auction. 

    2. TAC is available for a security on a trading day only if the closing auction for that security on that day resulted in a closing auction price; correspondingly, TAC will not be available for a security if there is no closing auction price on that day.

    3. Unmatched limit orders from the closing routine will be carried forward to the TAC phase and will expire (with the exception of the long-dated orders) at the end of the TAC phase.

    4. CAP value can be viewed on the following screens and will only be displayed during TAC session.

    On UTRADE web:


    On UTRADE Mobile App Place Order screen :

    Your order will be rejected with the following message if you have entered an invalid price during TAC session.

    Example 1
    Order entered with a limit price not equal to closing auction price.
    Rejection reason: "Premium doesn’t match fixed price"

    Example 2
    Order entered with a limit price when there is no closing auction price.
    Rejection reason: "No fixed price available in fixed price matching session"

  • 11. What is Unit Share Market (SGX)?

    a. What is a Unit Share Market?

    The Unit Share Market is a SGX market which allows the trading of odd lots in quantity less than the standard board lot size of 100 shares per trade. It is a separate market from the SGX market and you may only place a buy or sell order of a maximum of 99 shares per trade in the unit share market.

    For example, If you would like to buy 199 shares of XYZ Company, you would have to place an order in the SGX market for 100 XYZ shares and another separate buy order of 99 XYZ shares in the unit share market.

    b. Where can I trade in the Unit Share Market?
    You can trade in the Unit Share Market through our online platform, select “SGX Unit Share” when selecting the market. Alternatively, you may wish to place your trades via your Trading Representative.

    c. Are the prices for the Unit Share Market live?
    Yes, the prices shown are live.

    d. Will my portfolio reflect my SGX Unit Share holdings?
    Yes. However, your Unit Share holdings will be combined together with your SGX board lot holdings.

    e. Where do I view my SGX Unit Share orders?
    You may view your order by going to the order book and selecting “All Markets” or “SGX UnitShare”. Do note that selecting “SGX” will not display SGX Unit Share orders.

    f. Can I submit a trade greater than the Board Lot size in Unit Share Market?
    No. Unit Share Market only allows the trading of odd lots in quantity less than the board lot size. For example: To buy 120 UOB shares, you will need to place 2 separate trades. Firstly you will have to submit a buy order of 100 UOB shares in the SGX Board Lot Market. Then you have to submit another buy order of 20 UOB shares in the Unit Share Market.

    g. Is the Unit Share Market implemented across all financial markets?
    No. The SGX Unit Share Market is applicable to SGX only.

    h. Will I be able to 'Amalgamate' Unit Share Trades?
    Yes. Amalgamation of your unit share trades will be done automatically by the system, if the following conditions below are met:

    • The amalgamated trades must be of the same trading day, stock and settlement currency.
    • The amalgamated trades must be of the same action (e.g. buy action amalgamates with another buy action)
    • The amalgamated trades must be of the same payment mode (e.g. contra amalgamated with contra, cash amalgamated with cash, CPF amalgamated with CPF)

    i. What are the commission and other charges for trading Unit Shares?
    Commission and charges including the minimum brokerage are the same as the SGX Market.

  • 12. What are the board lot sizes of the various products listed in SGX?

    The board lot size is display on Place Order page after you have selected the stock.

    Shares, company warrants and structured warrants are traded in board lot size of 100.
    Exchange Traded Funds (ETFs) are traded in board lot size of 5, 10 or 100.
    American Depository Receipts (ADRs) are traded in board lot size of 10.
    Fixed income productions are traded in board lot size of 10, 100 or 1000.

    For more details, visit SGX website.

  • 13. What are Circuit Breakers on SGX Market?

    Circuit breakers are measures instituted by exchanges to stop trading temporarily when the market has fallen by a certain percentage in a specified period. They are intended to guard against disorderly situations in the face of rapid and unchecked market movements and prevent a market free fall by permitting buy and sell orders to rebalance. By implementing circuit breakers, investors are given time to assimilate incoming information and make informed choices during periods of high market volatility.

    SGX

    Singapore Exchange (SGX) introduced circuit breakers in the securities market on 24 February 2014 as an additional market safeguard.

    Please refer to the following SGX link for more details: SGX Circuit Breakers

    When the circuit breaker is activated, a “CIRB” indicator will be displayed in “Rmks” column. Meanwhile, if the Structured and Company Warrants are halted due to the activation of circuit breaker in the underlying instrument, a “CIRH” indicator will be displayed in “Rmks” column of the affected counter.

    The list of counters with circuit breaker triggered for the day are found on SGX Website. Scroll down to the Circuit Breaker section for the list of counters.

    Note: If there is no activated circuit breaker for the day, no data will be displayed.

    Other Exchanges

    Please refer to the following links for more details on Circuit Breakers for other exchanges.


    Name of Exchange Links
    Bursa Bursa Circuit Breakers
    HKEX HKEX Volatility Control Mechanism (VCM)
    NYSE, NYSE ARCA, AMEX (NYSE American) NYSE Circuit Breakers
    Nasdaq Nasdaq Circuit Breakers
    LSE (London) LSE Circuit Breakers
    TSX (Toronto) TSX Circuit Breakers


  • 14. What are ticker symbols (US Market)?

    In the US market, ticker symbols are used to uniquely identify stock names.

  • 15. What are suffix letters (US Market)?

    Ticker symbols are modified with suffix letters indicating the status of the stock. In some cases, it includes corporate actions or other aspects unique to the trading of the stock.

    View list of commonly used suffix letters.

    Q:Bankruptcy reorganisation issue

    E:Issue with deficient or late filing with the SEC.

    SP (Special): Indicates that some unusual condition exists for the security.

    RT (Rights): Represents the privilege to subscribe, in proportion to the number of shares owned, to new or additional stocks, usually at the market price. Rights have their own market value and can be actively traded.

    WI (When Issued): Indicates a transaction in a stock authorised for issuance, but not yet actually issued. The transactions are on an “if” basis, to be settled if and when the actual stock is issued.

    WD (When Distributed):Indicates a transaction in a stock authorised for distribution, but not yet actually distributed. The transactions are on an “if” basis, to be settled if and when the actual stock is distributed.

  • Order Submission

  • 1. What are the order types and validities available?

    MarketOrder TypeValidity Type
    SGXLimit *Market
    *Market-to-Limit
    *Conditional Order
    ^Day
    *Fill and Kill (FAK)
    *Fill or Kill (FOK)
    *Good-till-Date (GTD)
    *Good-till-Maximum (GTM)
    BursaLimit^Day
    HKEx At-Auction
    At-Auction Limit
    Limit
    Enhanced Limit
    Special Limit
    ^Day
    HK-Shanghai/Shenzhen Stock ConnectLimit^Day
    USLimit
    Stop Limit
    ^Day
    TSXLimit
    Stop Limit
    ^Day
    LSELimit
    Stop Limit
    ^Day

    * For more information, visit http://www.utrade.com.sg/advancedorder


    Limit Order (All Markets)

    A limit order specifies the price and quantity that a buyer or seller is willing to trade at, i.e. at that price or better (lower for buy, higher for sell). Any portion of the order that can immediately be matched is traded as soon as the order is entered. The rest of the unfilled order sits in the order book.

    At-auction Order (HKEx)

    An at-auction order is an order with no specified price and is entered into the trading system for execution at the final Indicative Equilibrium Price (IEP). It enjoys a higher order matching priority than an at-auction limit order and will be matched in time priority at the final IEP.

    Any outstanding at-auction orders after the end of the Pre-opening Session will be cancelled before the commencement of the Continuous Trading Session.

    At-auction Limit Order (HKEx)

    An at-auction limit order is an order with a specified price. An at-auction limit order with a specified price at or more competitive than the final Indicative Equilibrium Price (IEP) may be matched at the final IEP during the pre-order matching period from 9.15am to 9.20am. If an IEP cannot be determined during the Closing Auction Session, the Reference Price will serve as the price for matching. The matching of applicable at-auction orders and at-auction limit orders will occur at the Reference Price instead and the matching mechanism will be same as matching at the IEP.

    All unfilled at-auction limit orders from the Pre-Opening Session will be converted into limit orders and carried forward to the Morning Session provided that the specified price of that at-auction limit order does not deviate 9 times or more from the nominal (last done price).

    Enhanced Limit Order (HKEx)

    An enhanced limit order will allow matching of up to 10 price queues (i.e. the best price queue and up to the 10th queue at 9 spreads away) at one time provided that the traded price is not worse than the input price. The sell order input price cannot be made a price of 9 spreads below the current bid price whereas the buy order input price cannot be made at a price of 9 spreads above the current ask price.

    Any outstanding enhanced limit orders will be treated as a limit order and put in the price queue of the input price.

    Special Limit Order (HKEx)

    A special limit order will allow matching of up to 10 price queues (i.e. the best price queue and up to the 10th queue at 9 spreads away) at one time provided that the traded price is not worse than the input price. There is no restriction on the input price as long as the order input price is at or below the best bid price for a sell order or at or above the best ask price for a buy order.

    Any outstanding special limit orders will be cancelled.

    Visit HKEx website for more information on Order Types and Trading Mechanism.

    Stop Limit Order (US, TSX, LSE)

    A stop limit order has two price components specified - the activation price and the limit price. When the bid/ask price of the stock reaches the activation price, the order converts to a limit order and is executed at the limit (or better, if available.)

    ^DAY Order (All Markets)

    The order is only valid for the day that is sent to the Exchange. If the order is not executed, it will expire at the end of trading day. The Order Book will reflect the status “E” for expired orders. You will need to re-enter the orders if you want to place the orders for the next trading day.

  • 2. What are the available fill types?
    ANY

    Any fill type allows your order to be filled in different quantities.

    With ANY fill, orders may be partially executed if there is not enough liquidity or if the market moves away from your limit price.

    Any fill type is only available on US markets, TSX and LSE.

    AON (All or nothing, minimum 100 shares)

    Only available on NYSE, NYSE ARCA and NASDAQ listed stocks AON fill type allows your order to be filled in entirety or nothing at all. It indicates that you do not wish to complete a portion of your trade if not all the shares are available.

    Note:
    (1) ANY fill type takes priority over AON fill type.
    (2) Due to an exemption from SEC Rule 605, the following types of orders are not represented in the market:

    •AON orders

    •Where unfilled quantities of orders are not in multiples of 100, the portions of which are less than 100

    Execution is not guaranteed for such orders. If and when such orders are executed, they may not be disclosed to the market.

  • 3. What are the bid sizes for the respective markets?

    SGX

    The minimum bid sizes are shown below.

    SGX stocks (excluding preference shares), Real Estate Investment Trusts (REITS), business trusts, warrants and any other class of securities.

    Share Price (S$)Bid Size (S$)Bid Range
    Below 0.200.001
    0.20 to 0.9950.005 +/-30 bids
    1.00 & above0.01

    For example, if ABC shares were last traded at S$3.360, the price range to enter will be calculated to be +/- 30 bids from S$3.360. In this case, the price range will be $3.060 and S$3.660. Orders entered out of this range will be rejected as a mitigating control for any error trade.


    HKD-denominated stocks

    Share Price (HK$)Bid Size (HK$)Bid Range
    Below 0.250.001
    0.25 to 0.4950.005
    0.50 to 9.990.01
    10.00 to 19.980.02+/- 10 bids
    20.00 to 99.950.05
    100.00 to 199.900.10
    200.00 to 499.800.20
    500.00 & above0.50


    JPY-denominated stocks

    Share Price (¥)Bid Size (¥)Bid Range
    Below 2,0001
    2,000 to 2,9955
    30,000 to 49,95050+/- 10 bids
    50,000 to 99,900100
    100,000 & above1000


    Others

    Class of Security (S$)Bid Size (S$)Bid Range
    ETFs and Debentures0.01 or 0.001
    as determined
    by SGXST
    Bonds and Loan Stocks quoted in the $1 price convention 0.001+/- 30 bids
    Bonds and Loan Stocks quoted in the $100 price convention (including SGS Bonds) 0.001+/- 1000 bids


    BURSA

    You can key in share prices for an order of up to 10 bids from the last done price. The share price bid sizes are shown in the table below. Click here for more details.

    Share price bid sizes

    Share PriceBid Size
    Below RM1.000.5 sen
    RM1.00 up to RM9.991 sen
    RM10.00 up to RM99.982 sen
    RM100.00 and above10 sen

    For bonds, debentures, loan securities, warrants and call warrants, the minimum bid structure has the same minimum trading spreads as for shares.

    ETF bid sizes

    SecuritiesShare PriceBid Size
    ABFMY1At any price0.1 sen
    Equity-Based ETFsLess than RM1.000.1 sen
    RM1.00up to RM2.9950.5 sen
    RM3.00 and above1 sen

    Note:
    Bursa Malaysia shall enforce Price Thresholds for all securities traded. Click here for more details on Price Thresholds and Reference Price.

    The upper and lower price limits set for the whole trading day are as below:

    New listing (including IPO)

    PriceLimit UpLimit Down
    Share Reference Price RM1.00 and above400% (5 times)30%
    Share Reference Price below RM1.00 400% (5 times) or 30 sen whichever is higher 30 sen (subject to minimum price of 0.5 sen)

    Existing shares

    PriceLimit UpLimit Down
    Share Reference Price above RM1.0030%30%
    Share Reference Price below RM1.00 30 sen30 sen (subject to minimum price of 0.5 sen)

    Example 1:
    If the Reference Price is RM0.06, the limit up price will be RM0.36 (RM0.06 + RM0.30) and limit down price will be RM0.005 (system minimum price).

    Example 2:
    If the Reference Price (ie the Last Traded Price on previous day or last trading day) is RM1.14. The upper limit price will be RM1.48 (ie 30% of RM1.14, round downward to the nearest bid size). The lower limit price will be RM0.80 (ie 30% of RM1.14, round upward to the nearest bid size).

    No orders shall be entered above the upper limit or below the lower limit during the trading day.


    HKEx

    The share price bid sizes are shown in the table below.

    Share PriceBid Size(HK$)
    From $0.001 to $0.25 0.001
    Over $0.25 to $0.500.005
    Over $0.50 to $10.00 0.01
    Over $10.00 to $20.000.02
    Over $20.00 to $100.000.05
    Over $100.00 to $200.000.10
    Over $200.00 to $500.000.20
    Over $500.00 to $1,000.000.50
    Over $1,000.00 to $2,000.001.00
    Over $2,000.00 to $5,000.002.00
    Over $5,000.00 to $9,995.005.00

    The share price bid sizes for Exchange Traded Funds are shown in the table below.

    Share PriceBid Size(HK$)
    From $0.01 to $ 1.00 0.001
    Over $1.00 to $5.00 0.002
    Over $5.00 to $10.00 0.005
    Over $10.00 to $20.00 0.01
    Over $20.00 to $100.00 0.02
    Over $100.00 to $200.00 0.05
    Over $200.00 to $500.00 0.10
    Over $500.00 to $1,000.00 0.20
    Over $1,000.00 to $2,000.00 0.50
    Over $2,000.00 to $9,999.00 1.00

    The share price bid size for debt securities are as follows:

    Share Price Bid Size(HK$)
    From $0.50 to $9,999.950.05

    Visit HKEx website for more information on Order Types and Trading Mechanism


    HK-Shanghai/Shenzhen Stock Connect

    Minimum bid size is CNY 0.01. Shares traded on the SSE/SZSE are subject to a price limit based on their previous closing price, including a ±10% price limit for stocks under normal circumstances and a ±5% price limit for stocks that are under special treatment (i.e. ST and *ST stocks) under risk alert

    HKEx has put in place a dynamic price checking for buy orders. Buy orders with input prices lower than the current best bid (or last traded price in the absence of current best bid, or previous closing price in the absence of both current best bid and last traded price) beyond a prescribed percentage will be rejected by the Exchange. HKEx has set the dynamic price checking at 3% during the initial phase and may be adjusted from time to time subject to market conditions.

    During Opening Call Auction, the current bid (or previous closing price in the absence of the current bid) will be used for checking. During Closing Call Auction, the current bid (or last traded price in the absence of the current bid) will be used for checking. Dynamic price checking will be applied throughout the trading day, from the 5-minute input period before the start of Opening Call Auction until market close.


    US Markets

    Share PriceBid Size
    Less than US$1US$0.0001*
    More than US$1US$0.01*

    *Selected shares involved in Tick Size Pilot Program starting 3 Oct 2016 will have their bid size in $0.05 increments. See here for more details.

    As there is no minimum or maximum bid size check, do exercise cautious during your order submission. If you have entered a higher buying price or a lower selling price than the opening/prevailing price, your order will be executed based on the prevailing market conditions. You must always check your UTRADE order book for the latest order status.


    TSX

    The share price bid sizes are shown in the table below.

    Share Price Minimum Bid Size
    Below CAD0.50CAD0.005
    CAD0.50 and upCAD0.010

    Visit the TSX website for more information on order types and functionality.


    LSE

    The share price bid sizes are shown in the table below.

    Share price (GBX / GBP / USD / EUR)Minimum Bid Size
    Less than 0.99990.0001
    1 – 4.99950.0005
    5 – 9.9990.001
    10 – 49.9950.005
    50 – 99.990.01
    100 – 499.950.05
    500 – 999.90.1
    1000 – 4999.50.5
    5000 – 99991
    > 10,000.005.000
    Note: GBP stands for pound; GBX stands for pence.

    Visit the LSE website for more information on order types and functionality.

  • 4. Is there a limit on the value of shares I can trade electronically?

    Yes, you can trade online as long as there is sufficient trading limit in your trading account.

    The trading limit for your buy and sell trades is recommended by your Trading Representative when you open a trading account.

  • 5. How can I adjust my trading limit?

    Kindly go to 'Trade' menu and select 'Place Order' to view your trading limit. For trading limit matters, please contact your Trading Representative.

  • 6. What are the board lot size of the various products listed in SGX?

    The board lot size is display on Place Order page after you have selected the stock.

    Shares, company warrants and structured warrants are traded in board lot size of 100.
    Exchange Traded Funds (ETFs) are traded in board lot size of 5, 10 or 100.
    American Depository Receipts (ADRs) are traded in board lot size of 10.
    Fixed income productions are traded in board lot size of 10, 100 or 1000.

    For more details, visit SGX website.

  • 7. What is the quantity of shares that I can place on UTRADE?

    SGX, Bursa, HKEX and HK-Shanghai/Shenzhen Stock Connect
    You will have to enter the quantity in multiple of board lot size and it varies across different Exchanges and stock.
    The board lot size is displayed on Place Order page after you have selected the stock.


    US Markets, TSX and LSE
    The minimum number of shares you can place is one share.


    Note:
    You should key in the number of shares under "Quantity" field. For example, to trade 12,550 shares, kindly enter 12550.

  • 8. Is odd lot trading available on UTRADE?

    SGX & US Markets
    Odd lot trading is available for SGX Unit Market and US markets, the minimum number of shares you can place is one share.


    HK-Shanghai/Shenzhen Stock Connect
    Odd lot trading is only available for sell orders.


    Bursa, HKEX, TSX & LSE
    Please contact your Trading Representative for odd lot order placement for Bursa, HKEx, TSX and LSE.

  • 9. What is the maximum number of shares I can place per order on UTRADE?

    The maximum number of shares you can place in an order is 500,000 shares. For orders greater than 500,000 shares, please enter multiple orders in smaller quantity.

  • 10. Can I perform contra for SGX trades using CPF/SRS funds?

    No. The earliest you can sell your position bought under CPF/SRS is 1 day after your purchase date.

    Intraday trades (buying and selling on the same trading day) using CPF/SRS funds are strictly prohibited.

  • 11. What do I need to take note of when performing CPF/SRS trades?

    CPF payment mode is available for SGX stocks where 'C' is indicated under the Ind column. Kindly take note that SRS payment mode is available for most SGX stocks except for ADRs and some corporate bonds. For example, Genting SP 5.125% Perp (P9GZ) is not eligible under CPF and SRS. You are advise to check the individual prospectus or with your SRS agent banks to confirm if a stock can be traded with SRS. If you have selected the payment mode as CPF/SRS and the stock is not included under CPF or SRS, the trade will be revoked to Cash.

    Before performing your first CPF/SRS trade, please provide your CPFIS/SRS account details to your Trading Representative. The cut-off time is 5.15pm on the date of your first CPF/SRS trade. Otherwise, your trade may be revoked to Cash.

    Settlement currency for CPF/SRS trades must be indicated for SGD. If a foreign currency is selected, your trade will be revoked to Cash.

    Please ensure sufficient funds in your CPF/SRS account when performing buy trades. If funds are insufficient for the settlement of your buy trade, your buy trade will be revoked to Cash.

    Please ensure sufficient shares in your CPF/SRS account when performing sell trades. If shares are insufficient for the settlement of your sell trade, your sell trade will be revoked to Cash.

    If you wish to amend your Cash trades to SRS trades, or vice versa, please inform your Trading Representative by 5.15pm on the Trade Date. Agent banks will charge additional fees for amendments made after Trade Dates.

    If your CPF/SRS trades are revoked/amended to Cash, your Portfolio may still display these trades as CPF/SRS trades. You can update your Portfolio manually to reflect the Cash mode. (Please refer to the User Guide for instructions on updating your Portfolio manually)

    Cash trades executed and subsequently amended to CPF/SRS mode may not reflect as CPF/SRS trades in your Portfolio. You can update your Portfolio manually to reflect the CPF/SRS mode. (Please refer to the User Guide for instructions on updating your Portfolio manually)

  • 12. How do I sell off my rights entitlement in my CPF/SRS investment account?

    If you are entitled to rights in your CPF or SRS investment account and wish to sell off the rights entitlement, please note the following:

    a. Make sure your CPF/SRS investment account number is updated with us.
    b. Select "Cash" under Payment for your sell order.
    c. Once the trade is executed, inform your Trading Representative immediately to amendment the trade to "CPF" or "SRS" on the same day before 5.15pm.

    Kindly note if there is no instruction given to your Trading Representative by the cut-off time on Trade Date (by 5.15pm), the sell trade will not be settled via your CPF/SRS investment account. This may also be constituted as "Short Selling" and subjected to SGX buying-in and penalties fees. Any losses and fees will be held accountable to your account.

    The stock that you have selected is not a CPFIS-approved stock. Kindly select a CPFIS- approved stock which is denoted with "C" indicator under Ind Column in UTRADE.
    For purchase, please ensure sufficient fund in your CPFIS account. If there is insufficient fund, it will be revoked to Cash settlement.
    For sell , you must ensure sufficient shares in your CPFIS account for settlement. No contra is allowed for CPF trades.

    Visit SGX website for more details on buying-in process and fees incurred

  • 13. How to mark short sell orders on SGX?

    Marking Of Short Sell Orders

    To further enhance transparency of market activities, SGX will from 11 March 2013 require marking of short sell orders on its securities markets. Please refer to the Guidelines on Short Selling Disclosure issued by the MAS on 9 January 2013. Short selling in respect of securities is the sale of securities that the seller does not own at the time of sale.

    (1) All online clients are expected to accurately disclose the nature of their sell orders based on what they know about their positions at the time of order entry.

    An example is set out below:

    (a) An investor holds 5,000 shares of Stock A. He puts in a sell order for 5,000 shares of Stock A. This is a normal sell order. He also puts in a buy order for 3,000 shares of Stock A.

    (b) Subsequently he enters a sell order for 3,000 shares of Stock A. At the point where he enters the sell order, the buy order for 3,000 shares of Stock A has not been filled. The investor should mark this sell order as a Short Sell Order.

    Clients are also required to split partial short orders, where he does not own the full quantity of securities to be sold, into two separate orders. One order is for the portion he owns (i.e., normal sell order) and the other for the portion that he does not (i.e., Short Sell Order).

    (2) Clients who place their orders through their Trading Representatives are required to indicate whether their orders are 'Short' or otherwise when placing orders.

    If you subsequently discover that you have wrongly marked the sell order which have been executed, please contact your TR no later than 3.00 pm on Trade Date + 1 business day to correct the erroneous marking of the sell order on your behalf.

    Section 330(1) of the SFA provides that any person who, with intent to deceive, makes or furnishes, or knowingly and wilfully authorises or permits the making or furnishing of, any false or misleading statement or report to a securities exchange, futures exchange, designated clearing house or any officers thereof relating to dealing in securities shall be guilty of an offence and shall be liable on conviction to a fine not exceeding S$50,000 or to imprisonment for a term not exceeding 2 years or to both. In applying Section 330(1) of the SFA, MAS will consider whether there was intent to deceive in respect of sell orders that had been inaccurately marked by SGX-ST Trading Members or inaccurately disclosed by market participants.

    You will need to ensure that securities are available for settlement on Trade Date + 2 business day. If securities are not available for settlement, CDP will conduct buying-in and impose charges and penalties. Visit SGX FAQ for more details on buying-in process, the penalty fees and Clearing information.

    Please click here for more information on Short Selling.

  • 14. What will happen if I have oversold or sold short?

    If you have sold the wrong securities or wrong quantity, kindly perform a buy to cover back immediately within the same trading day. If you do not cover back the short position on the same trading day or only realised your mistake on the next market day and do not have any securities for settlement on due date, such oversold position will be constituted as “Short Selling” and subject to buying-in and  penalties fees. You will be responsible for any losses incurred.

    SGX

    You will need to ensure that securities are available for settlement on Trade Date + 2 business day. If securities are not available for settlement, CDP will conduct buying-in and impose charges and penalties. Visit SGX website for more details on buying-in process, the penalty fees and Clearing information.

    BURSA

    There will be a buy-in by Bursa on T+3 (based on Bursa trading days) at a price that is at least 10 bids above the market price.

    US, HKEX, HK-Shanghai/Shenzhen Stock Connect, TSX and LSE

    Please contact your Trading Representative for more details.

  • 15. In what situation may the SSE and SZSE securities be restricted from further buying (but available for selling)?

    Investors will only be allowed to sell but restricted from buying such securities if:

    For SSE
    (a) such securities subsequently cease to be a constituent stock of the relevant indices; and/or
    (b) they are subsequently placed under risk alert; and/or
    (c) the corresponding H shares of such securities are subsequently delisted from SEHK, as the case may be.

    For SZSE
    (a) such securities subsequently cease to be a constituent stock of the relevant indices; and/or
    (b) such securities are, based on any subsequent periodic review, determined to have a market capitalisation of less than RMB 6 billion; and/or
    (c) they are subsequently placed under risk alert; and/or
    (d) the corresponding H shares of such securities are subsequently delisted from SEHK, as the case may be.

  • 16. What happens during severe weather conditions in Hong Kong, Shanghai or Shenzhen?

    Should Hong Kong, Shanghai or Shenzhen announce suspension of market due to severe weather (ie. Typhoon Signal above 8 and/or Black rainstorm, no trade will take place until an official announcement for trading resumption. Kindly refer to Hong Kong, Shanghai or Shenzhen exchange for any announcement on market suspension on the day.

  • 17. Can I place an order for the next trading day when the market is closed?

    You can place new order for the next trading day at the following time.

    All overnight orders are subject to trading limit check on next trading day. You are advised to check the order status from time to time.

    MarketTime
    SGX After 1720 hrs (Singapore Time)
    HK- SSE/SZSE ConnectAfter 1510 hrs (Singapore Time)
    HKExAfter 1625 hrs (Singapore Time)
    BursaAfter 1700 hrs (Singapore Time)
    USAfter 1600 hrs (US Eastern Time)
    TSXAfter 1600 hrs (Canada Time)
    LSEAfter 1630 hrs (UK Time)

  • Order Status/Amendment/Cancellation

  • 1. How can I check my order status?

    Go to “Order Book” and check under “Qty Done” and “Status” column.

    To view your past trade history, you may select "Up to 3 days ago" or "Trade History".

    You are advised to check the status of your orders from time to time. This is especially so if you have placed overnight orders as they are subjected to credit limit check on the next trading day.

    StatusDescriptionStatusDescription
    POPending to send to ExchangeUUnknown Status
    QOrder Accepted in QueuePAAmendment Pending
    PFPartially Filled Order PC Cancel Request Pending
    FFilled OrderRRejected Order
    AC Amendment Accepted in Queue CCancelled for Unfilled Quantity
    EExpired Order (do check Qty Done, if any) SSuspend Order
    MO Order Under Monitoring   

  • 2. How do I know that my orders are filled?

    Go to “Order Book” and check under “Qty Done” and “Status” column

    Orders that are filled will reflect the status "F" in the Order Book. Orders that are partially filled will reflect the status "PF" in the Order Book. Amended and cancelled orders that had already been partially filled will reflect the status "AC" and "C" respectively in the Order Book, with quantity filled indicated in the Qty Done column.

    You can also receive an email and SMS trade confirmation informing you of the date, action (buy/sell), quantity done and executed price. Depending on your email provider, emails may sometimes be filtered into the 'Junk' folder. You will be required to change the settings of your email service to address this.

    Please note that alerts are only indicative tools. The availability and timeliness of these alerts are not guaranteed. Clients should always check their order statuses in their Order Book pages.

  • 3. What is Trade Report?

    The intraday Trade Report shows the Weighted Average Price (“WAP”) of your executed trades for the day.

    Trades are shown in the trade report for up to one day, based on the various markets trading time. For US, Toronto and London trades, the information will only be available up to T+1 (12 noon, Singapore time).

  • 4. Why is my order rejected?

    To check the order rejection reason, right-click on the order in the Order Book and select "Order Rejected Reason".

  • 5. What kind of order amendments can I make?

    SGX

    You can reduce the quantity for shares that have not been filled yet.

    If you have access to Advanced Order, you can do the following amendment on the quantity for shares that have not been filled yet:

    ActionOrder Priority
    Decrease in QuantityPriority of the order will be maintained
    Increase in QuantityPriority of the order will be lost
    Increase/Decrease in PricePriority of the order will be lost


    BURSA

    You can reduce the quantity for shares that have not been filled yet.


    HKEx

    For shares that have not been filled yet, you can:
    - Reduce the quantity, and/or
    - Increase or reduce the price


    HK-Shanghai/Shenzhen Stock Connect

    No amendments can be made after the order has been placed. The order will need to be withdrawn and resubmitted if there are any changes to be made. Please note that only quantities which have not been fulfilled can be withdrawn


    US Markets, TSX and LSE

    For shares that have not been filled yet, you can:
    - Increase or reduce the price, and/or
    - Increase or reduce the quantity

    Note: Each amendment is treated as a new submission and new queue with Exchange and supersede the existing order.

    Illustration on amendment in quantity
    Original Quantity : 1000
    Partial Filled Quantity : 200
    Outstanding Quantity : 800

    If you wish to reduce quantity to only 500 shares, please enter “300” under “New Quantity” as shown below:

    To check the latest status of your order, please click on the “Refresh” button. If your amendment request is successful, your order status will be updated to “AC”.

    You are required to check under “Qty Done” and “Outstanding Qty” column to ensure that you have executed the correct quantity.

  • 6. How can I withdraw my orders if I am not logged on to the platform?

    You can contact your Trading Representatives or our Client Services at +65 6536 9338 during operating hours to withdraw orders that are not filled.

  • 7. Can I withdraw my US order during 09.28hrs to 09.30hrs (Eastern Time)?

    Orders will be routed for processing from 08.30hrs (Eastern Time) onwards. In accordance to US trading rules, no cancellation or amendment is allowed between 09.28hrs to 09.30hrs (Eastern Time).

  • 8. What happens to my orders that are not done by the end of the trading day?

    Orders with validity 'Day' will automatically expire if they are not filled by the end of the trading day. Expired orders will be shown as 'E' (Expired) in the Order Book.

    The expired orders may be partially filled, please check under 'Qty Done' column at the end of the trading day.

    You can place new order for the next trading day at the following time.

    All overnight orders are subject to trading limit check on the next trading day. You are advised to check the order status from time to time.

    MarketTime
    SGXAfter 1710 hrs (Singapore Time)
    HK- SSE/SZSE ConnectAfter 1510 hrs (Singapore Time)
    HKExAfter 1625 hrs (Singapore Time)
    BursaAfter 1700 hrs (Singapore Time)
    USAfter 1600 hrs (US Eastern Time)
    TSXAfter 1600 hrs (Canada Time)
    LSEAfter 1630 hrs (UK Time)

  • Shareholdings

  • 1. Where can I view my foreign holdings available balance?

    You can view your foreign holdings available balance under Portfolio > Custody Holdings*.

    *Available for BURSA / HKEx / US Markets / HK – SSE/SZSE Connect/ TSX / LSE

  • 2. I am currently holding on to some shares, can I sell them online?

    SGX
    Please verify your holdings in your CDP securities account before selling them online. You will need to ensure that securities are available for settlement on Trade Date + 2 business day. If securities are not available for settlement, CDP will conduct buying-in and impose charges and penalties. Visit SGX website for more details on buying-in process and the penalty fees.


    Foreign Shares
    If your foreign shares are held with other stock broking houses, please arrange with your other broker to transfer the shares into your UOBKH account before you proceed to place any sale order.

    If there is any adjustment to your stocks/shares as a result of any corporate action(s) such as bonus or rights issues, shares consolidation or splits, such information provided may not contain the most up to date information in relation to such adjustment(s). To find out more information on corporate action by companies listed on the various Exchanges, kindly refer to the respective Exchanges official website.

    Note
    - If you have sold the wrong securities or wrong quantity, kindly perform a buy to cover back immediately within the same trading day.
    - If you do not cover back the short position on the same trading day or only realised your mistake on the next market day and do not have any securities for settlement on due date, such oversold position will be constituted as “Short Selling” and subject to buying-in and you will be responsible for any losses and fees incurred.

  • 3. How do I transfer my existing Foreign shares to UOBKH online account?

    Complete the Transfer of Shares form and mail it back to us. The transfer process will take 3 to 5 working days. For more information, please email : custody@uobkayhian.com.

  • 4. What are the charges for the transfer of shares?

    For more information, please email : custody@uobkayhian.com.

  • 5. What are the custodian charges?

    SingaporeHong KongMalaysia U.S.
    Sub Account/Custodian Charges (Billed on Quarterly Basis)

    S$2.00 + GST (without holdings)

    S$15.00 + GST (with holdings)

    No Waiver

    S$2.00 + GSTper counter per month S$2.00 + GST per counter per month S$2.00 + GST per counter per month
    (subject to a maximum charge of $150.00 + GST per account per quarter ) Waiver Condition: 2 trades per month or 6 trades per quarter.
    Platform Fee
    NIL
    Right Issue Charges Waived Handling charge: S$30.00 + GST (inclusive of all out-of-pocket expenses) CCASS Fee: HKD 1 per board lotHandling charge: S$30.00 + GST (inclusive of all out-of-pocket expenses)Handling charge: S$30.00 + GST (inclusive of all out-of-pocket expenses)
    Dividend ChargesWaived CCASS Scrip fee: one-time charge of HKD 1.50 per board lot Dividend Amount: ≤ S$10 = S$1 + GST > S$10<S$500=S$5+GST ≥ S$500 = 1% + GST (capped at S$25 + GST)> Dividend Amount:≤ S$10 = S$1 + GST > S$10<S$500=S$5+GST ≥ S$500 = 1% + GST (capped at S$25 + GST)

  • 6. What is the American Depositary Receipt (ADR) custodial fee?

    Agents for American Depositary Receipt (ADR) issues for the imposition of a custodial fee to holders, to be collected by the ADR agent.

    The usual practice is for the ADR agent to deduct the custodial fee from the gross dividend payable to the ADR holders.

    In turn, we will deduct these ADR fees from dividends due to clients or otherwise a debit advice will be sent to clients seeking their payment for those ADRs that do not pay regular dividends. ADR fees normally average from USD0.01 to USD0.03 per share. Fee amounts and timing differ by ADR.

    The ADR custodial fees is imposed by the Depository Trust Company and is irrevocable and not subject to waiver.

  • 7. Why are some stocks in my portfolio listed as another counter of the same name?

    Parallel listed counters share the same stock name except for the lot size or traded currency. Examples of parallel listed counters include:

    SingTel, SingTel 10 and SingTel 100
    HPH Trust US$ and HPH Trust S$D

    Contract details of trades done for parallel listed counters on/after 26 February 2010 will be reflected in the portfolio and account management pages only as trades done for the main counter (e.g. SingTel, HPH Trust US$). [Contract details of trades done for parallel listed counters before 26 February 2010 will be reflected in the portfolio and account management pages only as trades done for the counter of lesser stock code. Lesser stock codes start with either the earlier alphabet or smaller number (alphabets take precedence over numbers).]

    Clients can edit their portfolio by deleting specific entries, and re-entering them with the Add to Portfolio function.

    Clients can still sell the shares through any of the parallel listed counters. Clients are also advised to verify their stockholdings against their CDP statements. Do note that your CDP account is updated only after trade settlement, i.e. T+3.

  • Specified Investment Products

  • 1. What are SIPs?

    The MAS has released measures that will come into effect from 1 January 2012 to further safeguard the interests of Singapore retail investors.

    Under this regime, financial products will be classified as “Excluded Investment Products” (“EIPs”) or “Specified Investment Products” (“SIPs”).

    SIPs are financial investment products regulated under the Securities and Futures Act (“SFA”) that are not EIPs. SIPs are deemed to have features and terms that require more knowledge to understand.

    SIPs are then further divided into two general types:

    - certain financial products that listed on a securities or futures exchange in and outside of Singapore; and

    - those that are not listed on any securities or futures exchange.

    SIPs include Exchange Traded Funds, Exchange Traded Notes, Extended Settlement Contracts, Structured Warrants, Stapled Securities, Callable Bull / Bear Contracts, Futures, Options, and Unit Trusts.

    You can identify SIPs in the UTRADE platform by the '@' appended at the end of stock names. To view the full list of SIPs, perform an Advanced Search by stock name including '@'.

    Please visit SGX or MAS to find out the basic terms and features of the various types of SIPs.

    Reference materials

    Master Trading Agreement

    Customer Account Review (CAR) / Customer Knowledge Assessment (CKA)

    Guide and Cautionary Notes

    Risk Warning Statement for Overseas-Listed Investment Products

    Declaration of Accredited / Expert / Institutional Investor Status

  • 2. How does the new regime affect me?

    Under the measures, if you are a retail customer, we are required to conduct a prescribed CAR/CKA to ascertain whether you have the relevant knowledge or experience to understand the risks and features of listed SIPs you intend to continue to trade in before we can allow you to continue to trade in such products.

    A customer possessing the relevant knowledge or experience to understand the risks and features of listed SIPs will thus be deemed as “passing” the CAR/CKA.

  • 3. What are the criteria of CAR/CKA?

    Can I continue to invest in SIPs if I meet any of the criteria?

    As a client of UOBKH, you can continue to invest in SIPs if you fulfill one of the following pre-qualification criteria:

    (a) You have done 6 or more trades in SIPs.

    You may call your UOBKH Trading Representative or Client Services Department +65 6536 9338 to enquire more.

    (b) You have the relevant Education Experience. You must have:

    i. Diploma or higher qualification in

    - Accountancy

    - actuarial science

    - business finance / business administration / business management / business studies,

    - capital markets

    - economics

    - commerce

    - finance

    - financial engineering

    - financial planning

    - computational finance and insurance;

    Or

    ii. Professional finance-related qualifications.

    (c) You have the relevant Working Experience:

    A minimum of 3 continuous years of working experience in the preceding 10 years in either areas of the

    - Development

    - Structuring

    - Management

    - Sale

    - Trading

    - Research and Analysis

    - Provision of training of investment products.

    Work experience in Accountancy, Actuarial Science, Treasury or Financial Risk Management activities will also be considered relevant experience.

    Please note that support functions such as administrative and clerical work related to the above areas will not be considered relevant experience. Similarly, work experience in general support functions such as operations, human resources, corporate services and information technology will not be considered relevant experience.

  • 4. What is the Risk Warning Statement for Overseas Listed Investment Products (“RWS”) about?

    The RWS highlights the key risks that customers should be aware of before trading in overseas listed investment products. These include differences in legal systems, regulatory regime, political, social and economic developments as well as differences in costs, counterparty and correspondent broker risks between the foreign jurisdictions and Singapore.

    According to the MAS Notice on the Sale of Investment Products [SFA04-N12], we are required to disclose to you the risks involved in transacting in overseas-listed investment products. You may either sign and return a copy of the RWS or acknowledge the RWS electronically via UTRADE to confirm that you have understood the risks prior to trading in any overseas-listed investment products.

  • 5. What if I have traded SIPs through other brokers?

    If you have also traded in SIPs listed above through other brokers in the last 3 years, you may wish to determine whether your total trades in the relevant SIPs for the last 3 years exceed the minimum total number of 6 trades that are required for us to deem you to have passed the CAR/CKA.

    If so, and you wish to be able to continue to trade in such SIPs, kindly call your UOBKH Trading Representative or Client Services Department +65 6536 9338

  • 6. Do I need to open a separate account to trade SIPs?

    No, there is no need to open a separate account to trade SIPs. To continue to trade SIPs, you just need to fulfill the CAR/CKA criteria.

  • 7. What happens if I do not fulfill any of the pre-qualification criteria above?

    You may still qualify to invest in SIPs if you go through the SGX Online Education programme for CAR (SGX Online Education for listed SIPS) Or ABS-SAS e-Learning Module for CKA (ABS-SAS E learning Module).

    Please note that unless you are deemed to have passed the CAR/CKA, you will not be allowed to establish any new positions in any of the SIPs, and may only do trading in such products to close out existing positions until you pass the CAR/CKA.

    Reference materials

    Master Trading Agreement

    Customer Account Review (CAR) / Customer Knowledge Assessment (CKA)

    Guide and Cautionary Notes

  • Settlement

  • 1. What is the settlement period and when will I receive my sales proceeds?

    MarketSettlement Period (Due Date)Sales Proceeds
    Singapore Trade Date + 2 market days Due Date + 1
    Hong KongTrade Date + 2 market days
    HK –Shanghai/Shenzhen Stock ConnectTrade Date + 1 market day
    Malaysia Trade Date + 2 market days
    USTrade Date + 2 market days
    CanadaTrade Date + 2 market days
    UKTrade Date + 2 market days

    *For SGX trades denominated in a foreign currency, if due date is a currency holiday, both money and securities settlement will take place on the next business day, common to both SGD and the foreign currency. Visit SGX FAQ for more details.

    For trades executed in foreign markets, if the due date falls on Singapore holidays, money settlement will take place on the next business day.

    Your shares can be force-sold at UOBKH’s discretion if your trade is not settled within settlement period.

  • 2. How do I check for my outstanding amount and settlement date?

    SGX, Bursa, HKEx and HK-Shanghai/Shenzhen Stock Connect

    You can check under "Account Management", "Outstanding Position" on the next working day after the trade is done.

    US, UK and Canada Markets

    Contract details for US, UK and Canada trades executed on previous trading day will be available on the next business day after 1pm. Please go to "Account Management", "Outstanding position" to view your contract details.

  • 3. What are the settlement currencies available?

    You can choose the following preferred settlement currency prior to submitting your order online:

    MarketCurrency
    SGXSGD or Traded Currency
    BursaMYR or SGD
    HKExHKD or SGD
    HK-SSE/SZSECNY or SGD
    USUSD or SGD
    TorontoCAD or SGD
    LondonGBp or SGD

    For settlement in USD, there will be *costs imposed by agent bank for USD cheques drawn on USD *accounts in Singapore.
    (*Free for UOB Bank USD Account in Singapore)

    For settlement in CNY, you have to do a telegraphic transfer to UOBKH at least one day before Trade Date.

  • 4. What will be the exchange rates for my trades?

    Your exchange rates are booked at spot rates based on the instruction given by either your Trading Representative or yourself. You can either refer to the contract note or call your Trading Representative to check on the actual exchange rate.

  • 5. Will I be able to amalgamate my trades into one contract?

    There is no amalgamation for US, TSX and LSE trades.

    For SGX, Bursa, HKEx and HK-Shanghai/Shenzhen Stock Connect trades, they will be amalgamated if the following conditions are met:

    - Trades must be done through the same trading channel (i.e. online or via broker)
    - Trades must be of the same action (i.e. buy or sell)
    - Trades must be done on the same trading day
    - Trades must be of the same security
    - Trades must be of the same payment mode (e.g. Cash, CPF, SRS) and settlement currency

  • 6. How can I make payment for my trades?

    Please note that there is no processing of payment during Singapore public holidays. You can choose to pay through one of the following ways:

    For SGD payment

    - Cheque at our Level 1 reception counter of our office at 8 Anthony Road
    (Please note that Cash payment is suspended until further notice.)

    - Cheque made payable to UOB Kay Hian Pte Ltd. (Please indicate your trading account number and the contract number or the contra statement number on the reverse side of the cheque.)

    - EPS via the ATM or Internet banking

    - GIRO through DBS/POSB, UOB and OCBC bank accounts

    - Bill payment via Internet banking with DBS/POSB, UOB, Standard Chartered and HSBC

    - Trust account that is maintained with UOBKH to facilitate settlement for your share transactions

    - PayNow through any of the 9 PayNow participating banks: UOB, DBS/POSB, OCBC, Citibank, Standard Chartered Bank, HSBC, ICBC, Maybank and Bank of China.

    For PayNow payment, please use the following information:

    Type: UEN (Corporate) or QR Code

    - UEN Number: 197000447WXXX

    - Scan QR Code:



    Note: Please key in your 7-digit trading account number under the Reference No. / Remarks / Description / Comments field.

    Please click here for the step-by-step User Guide

    For USD payment

    Telegraphic transfer or via USD cheques

    Note: There will be *costs imposed by agent bank for USD cheques drawn on USD *accounts in Singapore.
    (*Free for UOB Bank USD Account in Singapore)

    For CAD, GBP and EUR payment

    You may do a Telegraphic Transfer (TT) for CAD, GBP and EUR, please note that you will have to bear for any remittance bank charges.

    For CNY payment

    For settlement in CNY, you have to do a telegraphic transfer to UOBKH at least one day before Trade Date.

  • 7. Can I make payment with USD cheque?

    Yes, UOBKH accept local USD cheques draw on a bank in Singapore.

  • 8. What is Electronic Payment for Shares (EPS)?

    Electronic Payment for Shares (EPS) facilitates the transfer of funds between designated bank accounts of investors and their stockbroking companies.

    To activate this linkage, complete the Application for Electronic Payment for Shares (EPS) form. It takes approximately 1 week to process this linkage.

  • 9. How to make payment via Internet Banking EPS/Bill Payment?
    • For EPS through DBS/POSB and UOB bank accounts, please proceed to "Investment Services", "Electronic Payment for Shares" and follow the instructions onscreen.

    • For EPS through OCBC bank accounts, please proceed to "Bill Payment", "Share Payment (EPS)" and follow the instructions onscreen.

    • For EPS through Citibank bank accounts, please proceed to "Payments & Transfers", "Shares Payment (EPS)" and follow the instructions onscreen.

    • For Bill Payment through DBS/POSB, Standard Chartered and HSBC accounts, the reference number is your 7-digit trading account number.

    • For Bill Payment through UOB bank accounts, the reference number is '05' followed by your 7-digit trading account number

  • 10. Can I do contra trades?

    SGX

    Yes, your outstanding buy trades will be automatically contra on a first-in-first-out basis if you have sold using the same trading account and with same settlement currency as your buy trades.

    If you do not wish to contra, please contact your Trading Representative immediately on Trade Date.

    If you have more than one online trading account, kindly ensure you have selected the correct trading account on the “Place Order” page before proceeding with your order submission.

    BURSA, HKEX, TSX and US Markets

    Yes, orders placed online are automatically contra on a first-in-first-out basis. However, please note that our in-house policy is that all contra trades have to be done by T+2.

    HK-Shanghai/Shenzhen Stock Connect/LSE

    No, there is no contra for these markets.

    Note:
    - For US trades tagged to GIRO / Trust, there is no set off unless it is an intraday trade (buy and sell on the same day).
    - Contra is not applicable for Share Margin Financing, UTRADE Plus account, CPF trades and SRS trades.

  • 11. When do I receive my sales proceeds?

    With EPS or GIRO, sales proceeds in Singapore dollars will be credited directly into your designated bank account on 'Due' day and you should see the credit balance in your account on Due Date + 1. Otherwise, a cheque will be sent to you on Due Date +1.

    Alternatively, you may request to deposit your sales proceeds into your trust account with UOBKH on Due Date.

  • 12. Can I use my sales proceeds to offset my purchases?

    Yes, you may do so if both sales and purchases are in the same settlement currency. Please inform your Trading Representative of your request one day before the due date of the sale(s).

  • 13. How do I withdraw money from my Trust Account?

    Please contact your Trading Representative for assistance.

  • Advanced Order

  • General

  • 1. Which markets are Advanced Orders available?

    Advanced Orders is currently available for SGX.

  • 2. How do I access Advanced Orders?

    Step 1: Go to “Trade” tab
    Step 2: Select “Place Order”
    Step 3: Select “Advanced”

    Step 4: Before you can access, you would need to read and accept the one-time Disclaimers

    Please contact your Trading Representative on activating Advanced Order on your online UTRADE Cash account.

    Once that is done, you can access Advanced Orders via your Cash account

  • 3. Can I amend Advanced Orders?

    Yes, you are able to amend the price and quantity on orders that are not filled. If the order is partially filled, you can only make amendment on those unfilled quantity (ie balance quantity).

    During trading hours, your amendment in price will subject to a bid range validation check by SGX.

    During Trade at Close session, unmatched limit orders from closing routine will be carried forward to TAC session. You may amend the quantity &/or price of an existing order with respect to the closing auction price.

    Effect of amendment on order priority as below:

    ActionOrder Priority
    Decrease in QuantityPriority of the order will be maintained
    Increase in QuantityPriority of the order will be lost
    Increase/Decrease in PricePriority of the order will be lost

  • 4. What are the types of Advanced Orders available at different trading phase?

    Order Types / Validities

    Pre-Open

    Open

    Pre-Close

    Limit orders

     Day

     Fill and Kill (FAK)

     Fill or Kill (FOK)

    Accept*
    (Status:  Pending)

    Not allowed

     Good-till-Date (GTD)

     Good-till-Maximum (GTM) 

    Market Orders

     Fill and Kill (FAK)

     Fill or Kill (FOK)

    Accept*
    (Status:  Pending)

    Not allowed

    Market to Limit Orders

     Day

     Fill and Kill (FAK)

     Fill or Kill (FOK)

    Accept*
    (Status:  Pending)

    Not allowed

     Good-till-Date (GTD)

     Good-till-Maximum (GTM) 

    Conditional Orders#

     Session State Orders (SSOs)

    Accept^
    (Status:  Pending)

     By Price

    Accept^
    (Status:  Pending)

    Not allowed

     By Stop Price

    Accept^
    (Status:  Pending)

    Not allowed

    * Order submitted with FOK before or during Pre Open phase will be processed by SGX at Open phase, please trade with caution on such orders.
    ^ Conditional Orders submitted before or during Pre Open phase, order will be shown as Pending (PO) and only be sent to SGX at Open Phase.
    # Conditional Orders that have yet triggered will be shown as “MO” (ie order under monitoring).

    During Trade at Close session
    - only Limit Order (entered with different validities eg Day, FAK, FOK, GTD, GTM) is allowed.
    - For price triggered orders resulting in market orders or limit orders that are outside the closing auction price will be rejected

    Note: Always check your Order Book for the latest order status

  • Order Validities

  • 1. What are the validities available for Advanced Orders?

    1. Day

      The order is only valid for the day that is sent to SGX. If the order is not matched, it will expire at the end of trading day. Therefore, you will need to re-enter your order on each trading day.

    2. Fill and Kill (FAK)

      The order will be matched with as much quantity as possible and any unmatched quantity will be cancelled.

    3. Fill or Kill (FOK)

      The order will be matched in its entire quantity or be completely cancelled. There is no partially filled order. FOK can only be processed during normal trading hours, from 09:00hrs to 17:00hrs.

    4. Good-till-Date (GTD)

      A GTD order allow you to place an order that will stay in the order book for a specific number of calendar days or until the order is fully filled, specifically cancelled or the instrument has corporate actions, is de-listed or expired, whichever occurs first. You are required to select a date that is within 30 calendar days from the day the order is placed.

      Valid GTD orders will remain in queue status in Today’s Order page. Please remember to check your order book on the latest order status.

    5. Good-till-Maximum (GTM)

      These are orders that will stay in the order book for a maximum of 30 calendar days or until it is fully filled, specifically cancelled or the instrument has corporate actions, is delisted or expired, whichever occurs first. The calendar is effective from the day when the order is received by SGX.

      For example, orders submitted during weekend or public holiday will be sent to SGX on the following trading day. Valid GTM orders will remain in queue status in Today’s Order page. Please remember to check your order book on the latest order status.

  • 2. What are the risks associated with using GTD/GTM orders?

    1. The order is left on the order book for a period of time during which market conditions could change and the order may become unfavorable.

    2. The order may incur more transaction cost if the order is partially filled each day and commissions are charged on each day that an execution occurs.
         
      Note:
      i

      For partial filled trades across different dates, you may view the accumulated executed quantity in your order book. To avoid any trading error, you need to check on the trade date and its respective executed quantity and price.
      Step 1: Go to “Trade” tab
      Step 2: Go to “Order Book”
      Step 3: Click on “Details”

      For any further clarification, you contact your Trading Representative or our Client Services at +65 6536 9338.

         
      ii You can only withdraw the quantity on GTD/GTM order that are not filled.


    3. You need to ensure there are enough shares in your CDP account for your GTD / GTM sell orders. If there are insufficient shares, there is a risk of short selling if you place a GTD/GTM sell order.
       
    4. You need to ensure there are enough shares and limits available in your CPF/SRS Accounts for your GTD/GTM orders. . If there are insufficient shares, there is a risk of short selling if you place a GTD/GTM sell order. If there are insufficient limits, there is a risk your buy long dated order, after the orders is fulfilled, is revoked to a Cash trade and subject to settlement within 3 days.

  • 3. What happens to GTD/GTM orders when there are corporate actions?

    Orders entered prior to ex-date will be purged on ex-date of corporate actions (examples include but not limited to dividends, rights issues and bonus entiltlement) before the market opens. The order status will be reflected as “Expired”.

    Corporate actions declared for the mother share will not affect the GTD/GTM orders placed for its underlying structured warrants, etc.

  • 4. What price can I submit for GTD/GTM orders?

    You can submit GTD/GTM orders that is within the allowed Bid Range. For more details, kindly refer to SGX website.

    For example, if ABC shares were last traded at S$3.36, the price range to enter will be calculated to be +/- 30 bids from S$3.36. In this case, the price range will be $3.06 and S$3.66. Orders entered out of this range will be rejected as a mitigating control for any error trade.

  • Limit Order

  • 1. What is a Limit Order?

    A Limit Order allows a buy or sell of a stock at a specified price or better.

  • 2. How does a Limit Order work?

    1. Day

      Any portion of the order that can immediately be matched is traded as soon as the order is submitted to SGX successfully. The rest of the unfilled order sits in the order book until it is matched or is expired at end of the trading day.


    2. Fill and Kill (FAK)

      Any portion of the order that can immediately be matched is traded as soon as the order is submitted to SGX successfully. The rest of the unfilled order will be cancelled.

      For example:
      A limit order to buy 500 shares of  ABC at $2 will have a partial match of 300 shares if there are only 300 shares of ABC with best available ask of up to $2 in the order book.  The remaining 200 shares will be cancelled immediately.


    3. Fill or Kill (FOK)

      The whole order quantity which is entered into the order book must be matched in full or the order will be cancelled. There is no partial fill. FOK can only be processed during normal trading hours, from 09:00hrs to 17:00hrs.

      For example:
      A limit order to buy 500 shares of ABC shares at $2 will only be matched if there are at least 500 ABC shares with best available ask of up to $2.  If there are fewer than 500 shares available, the buy order will be cancelled immediately with nothing being matched. 


    4. Good-till-Date (GTD) / Good-till-Maximum (GTM)

      Any portion of the order that can immediately be matched is traded as soon as the order is submitted to SGX successfully. The rest of the unfilled order sits in the order book until it is fully filled, specifically cancelled, or the instrument is de-listed or expired, whichever occurs first.

      Valid GTD/GTM orders will remain in queue status in Today’s Order page. Always remember to check your order book on the latest order status. 

      For example: 
      (i) GTD 
      The order is placed on 1 March 2016 and the investor wants to keep the order in the order book till the end of trading day on 4 March 2016 or be filled before that.

      (ii) GTM
      These are orders that will stay in the order book for a maximum of 30 calendar days or until it is fully filled, specifically cancelled or the instrument has corporate actions, is delisted or expired, whichever occurs first. The calendar is effective form the day when the order is received by SGX. For example, orders submitted during weekend or public holiday will be sent to SGX on the following trading day.

      Valid GTM orders will remain in queue status in Today’s Order page.  Please remember to check your order book on the latest order status.

  • 3. How to place a Limit Order?

    Step 1: Choose “Limit” order under Order Type

    Step 2: Choose Validity: Day, FOK, FAK, GTD or GTM

    Step 3: Enter Price, Quantity, Payment, Settlement Currency

    Step 4: If selecting Conditional order, tick on the check box for order triggering conditions and enter the triggering criteria accordingly.

  • Market Order

  • 1. What is a Market Order?

    A market order is an order which is entered into the order book with a specified quantity but without a price. It is purely volume-based and has no target price. It is an instruction to trade at the best price currently available in the market.

  • 2. How does a Market Order work?

    A market order prioritises execution over all other factors. It will trade through the order book to match the specified quantity. That is, one market order can match with opposite orders of different price levels of the order book until the entire market order volume is filled.

    1. If a market order is entered into the order book during continuous trading from 9:00hrs to 17:00hrs, the market order will be matched at the best possible price.

    2. If a market order is entered into the order book outside of continuous trading, the market order will take the indicative equilibrium price.

    3. A market order will have priority over priced orders (e.g. limit orders) as the user of a market order is indicating a willingness to accept any price in return for execution.

    4. A market order must be entered with Fill-or-Kill (FOK) and Fill-and-Kill (FAK) time validities or it will be rejected.

    5. A Fill-and-Kill (FAK) market order will match with the available orders on the opposing side of the order book, and any remaining part of the order will be cancelled.  For example, a Fill-and-Kill (FAK) buy market order for 500 ABC shares will be matched against any number of ABC shares on the ask side of the order book, up to 500 share.  If there are fewer than 500 shares available, the remaining, unmatched part of the Fill-and-Kill (FAK) buy market order will be cancelled immediately.

    6. A Fill-or-Kill (FOK) market order will only be matched in its entirety, or be cancelled otherwise.  For example, a Fill-or-Kill (FOK) buy market order for 500  ABC shares will only be matched if there are at least 500 ABC shares on the ask side of the order book.  If there are fewer than 500 shares available, the fill-or-kill (FOK) buy order will be cancelled immediately with no part being matched.
  • 3. What are the risks associated with using Market Orders?

    1. There is no guarantee that an order will be filled at a target price. That is, a buy order could be filled at a much higher price than intended, or a sell order can be filled at a much lower price than intended.

    2. Using Market Orders during a volatile market is not recommended as there is a higher probability that the prices will change quickly.  Hence, the incidence of ‘slippage’ is higher in fast-moving markets or for illiquid securities with thin order book and wide bid-ask spread.

    3. The order may be split across multiple investors on the other side of the transaction, resulting in different prices for the order.

  • 4. How to place a Market Order?

    Step 1: Choose “Market” order under Order Type

    Step 2: Choose Validity: FOK or FAK

    Step 3: Enter Quantity, Payment, Settlement Currency

    Step 4: If selecting Conditional orders, tick on the check box for order triggering criteria and enter the triggering criteria accordingly.

  • Market-to-Limit Order

  • 1. What is a Market-to-Limit Order (MTL)?

    A market-to-limit order is an order which is entered into the order book with a quantity but without a price, just like a Market order. However, it will only match at the current best bid or ask price and not trade through the order book. If the order is only partially filled after matching at the current best price, the remainder is submitted as a limit at the same price that the earlier match occurred.

  • 2. How does a Market-to-Limit Order (MTL) work?

    1. If it is entered during a continuous matching session state, the MTL order will be matched at the best possible price, and the remaining quantity of the order will be inserted into the order book as a limit order at the executed price.

    2. When the MTL order is entered during a state when the orders are not matched continuously, the MTL order is stored in the order book like a market order.  When transiting from non-matching to an auction session or continuous matching session, the MTL orders are matched at the Equilibrium price.

    3. A MTL can be entered with a FOK, FAK, Day or GTD/GTM time validity. For examples:

      • A Fill-and-Kill market-to-limit buy order for 500 ABC shares would first match at the best available ask, say, of $3.  Assuming there were only 200 ABC shares offered at $3, 200 shares will be matched at $3 and the remaining 300 shares would then be cancelled.

      • A Fill-or-Kill market-to-limit buy order will only be matched in its entirety at the best available ask, or be cancelled otherwise.  For example, a Fill-or-Kill buy market-to-limit order for 500 ABC shares will only be matched if there are at least 500 ABC shares on the ask side of the order book at the best available ask.  If there are fewer than 500 available shares at the best available ask, the Fill-or-Kill buy order will be cancelled immediately with no part being matched.

      • A buy market-to-limit order for 500 ABC shares entered with a Day or GTD/GTM validity would first match with at the best available ask, say, $3.  Assuming there are only 200 ABC shares offered at $3, 200 shares will be matched at $3 and the remaining 300 shares would be entered into the order book as a limit order at $3.  For a Day order, if the order is not filled at the end of the trading day, the order will be cancelled.  For a GTD/GTM order, the order will remain in the order book until it is fully filled, specifically cancelled, or the instrument is de-listed or expired.  

  • 3. How to place a Market-to-Limit Order?

    Step 1: Choose “Market to Limit” order under Order Type

    Step 2: Choose Validity: Day, FOK, FAK, GTD or GTM

    Step 3: Enter Quantity, Payment, Settlement Currency

    Step 4: If selecting Conditional orders, tick on the check box for order triggering criteria and enter the triggering criteria accordingly.

  • Conditional Orders

  • 1. What is Conditional Order?

    There are 3 conditional orders available, namely by Session, by Price, by Stop Price. It allows you to buy or sell when the triggering criteria are met.

    They can only be entered, modified, cancelled and triggered during Open phase. Such orders are not visible to the market before it is converted to the specific order. Orders that are not yet triggered will be displayed as “MO” (ie Under Monitoring Order).

    Once the order meets the criteria that were set up, the order will be converted to an active tradable order. Conditional orders can be entered with any order type and validity for the to-be-triggered order. However, validation of the allowable order type and validity for the to-be-triggered order will be done upon activation of the order.

    SGX will automatically expire conditional orders that are not activated by end of the trading day.

    Kindly follow the steps below :
    Step 1: Go to “Place Order”
    Step 2: Select a stock
    Step 3: To select Conditional Order, click box for order triggering criteria and enter the trigger criteria accordingly.

  • Session State Order

  • 1. What is a Session State Order (SSO)?

    A session state order is an instruction to place an order into an order book at a specific session state of a trading day. A SSO is not visible to the rest of the market before it is being triggered. SSOs that are not activated by the end of the trading day will be automatically deleted from the system.

    SSO can be placed in most of the sessions, but it can only be triggered in the following session states:

    • Open
    • Pre-Close

  • Price Triggered Order by Price

  • 1. What is a Price Triggered Order by Price and how it works?

    This order is an instruction containing a target price and volume that will be converted into an actual order in the order book once the target price is met. The order can either be a limit order or a market order, which will determine the nature of the actual order created once the trigger condition is met.

    SGX will automatically expire conditional orders that are not activated by end of the trading day.

    Please note that advanced order can only be triggered during market Open phase. Overnight advanced order may get rejected by exchange after the market is open if the limit price is outside of the allowed price range when the advanced order is triggered.

    For example
    ABC shares are currently trading at $2.60. Client wishes to buy ABC shares only when the price falls back to $2.50. However, he also wants to buy at a better price than $2.50, for instance $2.40. In this case, he enters a buy Limit order at $2.40 and a trigger price of $2.50.

    During the day, if the trading price of ABC shares starts falling from $2.60 and reaches $2.50 at 11am, the Price Triggered Order is converted into an order to buy at a Limit Price of $2.40.

    The buy limit order will only be executed at $2.40 or better price. If the market price never goes down to $2.40 or better, the order will not be executed.

  • 2. What are the advantages of using Price Triggered Order by Price (ie if-touched)?

    Market-if-touched order benefits investors by providing the flexibility to buy and sell at specific price levels without investors having to constantly monitor market movements. It is particularly of use in fast-moving markets, when investors may not be able to react in time to take advantage of buying or selling opportunities.

    Using a Limit-if-Touched order helps to ensure that, if the order does execute, the order will not execute at a price less favourable than the limit price.

  • 3. What are the risks associated with using Price Triggered Order by Price (ie if-touched)?

    1. Short-term market fluctuation in a stock's price can activate a Stop Limit Order, so trigger price and limit order price should be selected carefully.

    2. For Stop Market orders, once the stop price is reached, the Stop order will be activated and becomes a Market order and the transacted price may be quite different from the stop price, especially in a fast-moving market or in a cascading price scenario where stock prices can change rapidly.

    3. There will be no guarantee that the order will be filled in the event the price gaps through the limit price. In such an event, the order will not be filled.

    Investors must take note that once the market-if-touched order is triggered, the order will be injected into the order book as a market order which comes with the associated risk of a market order. The use of a limit-if-touched order may reduce the risk of being filled at a too unfavourable price when the order is triggered.

  • Price Triggered Order by Stop Price

  • 1. What is a Price Triggered Order by Stop Price and how it works?

    A stop order can either be a stop limit order or a stop market order, which will determine the nature of the actual order created once the trigger condition is met. Once activated, the stop market order will be treated the same as a regular market order and the stop limit order will be treated as a regular limit order.

    For example
    A stop limit order is an order which will be traded at a specified price or better after a given stop price has been reached. That is, once the stop price is reached, the stop limit order becomes a limit order to sell at the limit price or better.

    An investor enters a stop limit order to sell ABC shares with a stop price of $2.50 and a limit price of $2.40. The price of ABC shares starts declining from current market price of $2.60 and reaches $2.50 intraday. Upon the price of ABC shares reaching $2.50, the stop limit sell order is triggered, and is converted into a sell limit order. As long as the order can be filled at or above $2.40, it will be executed.

  • 2. What are the advantages of using Price Triggered Order by Stop Price?

    Stop orders benefit investors by allowing them to trade without having to constantly monitor market movements. It is particularly of use in fast-moving markets, where investors may not be able to react quickly enough to limit losses arising from trading positions.

    Stop orders are used when an investor wants to execute an order at a specific price, but the market is not currently trading at that price. They are useful for breakout trades where an investor wants his order executed only if the market trades past a particular price.

    Stop orders can be used to:

    • Minimise a loss or protect a profit on an existing long or short position. Stop orders are generally used as protection against runaway prices. For instance, in a falling market, an investor who is long a particular counter may want to enter a stop sell order which will likely limit the losses faced as a result of such decline. Similarly, in a rising market, an investor who is short a particular counter may enter a stop buy order to limit the losses faced in covering the short position.
    • Initiate a new long or short position
  • 3. What are the risks associated with using Price Triggered Order by Stop Price?

    Investors intending to use stop orders must take note of the following:

    1. Short-term market fluctuation in a stock's price can activate a Stop Limit Order, so trigger price and limit order price should be selected carefully.
    2. For Stop Market orders, once the stop price is reached, the Stop order will be activated and becomes a Market order and the transacted price may be quite different from the stop price, especially in a fast-moving market or in a cascading price scenario where stock prices can change rapidly.
    3. There will be no guarantee that the order will be filled in the event the price gaps through the limit price. In such an event, the order will not be filled.

  • 4. What are the differences between Price Triggered Order by Stop Price and by Price (ie if-touched)?

    The difference between these 2 orders is that a Stop order is typically used as a loss-limiting mechanism in respect of open positions, while an if-touched order is used to create new positions in anticipation of a particular reversing trend.

    In a falling market, an investor may want to enter the market at a favourable price should the market rebound. Similarly, in a rising market, an investor may want to enter into a short position should the price begin to fall.

  • PayNow

  • 1. What is PayNow?

    PayNow is a service that enables customers of participating banks to send and receive Singapore Dollar funds from one bank to another, using just their Mobile Number/Singapore NRIC/Unique Entity Number (UEN)/Unique QR Code.

  • 2. Who can use the PayNow service?

    PayNow service is available to the 9 participating banks for PayNow service. The participating banks are UOB, DBS/POSB, OCBC, Citibank, Standard Chartered Bank, HSBC, ICBC, Maybank and Bank of China.

    Please refer to ABS website for the latest list of participating banks - www.abs.org.sg/PayNow

  • 3. How do I use PayNow to make payments for my trades?

    Basically, you will need to log in to your bank’s Internet Banking or Mobile App.

    Next, tap on “Pay Now” > “UEN” > Enter the following details:
    - UEN Number: 197000447WXXX
    - Your trading account number under the Reference No. / Remarks / Description / Comments field
    - Payment Amount: S$XXXX

    Alternatively, you may scan the QR Code and enter the following details:
    - Your trading account number under the Reference No. / Remarks / Description / Comments field
    - Payment Amount: S$XXXX

    Please click here for the step-by-step User Guide.
    Note that steps may differ slightly for different banks' mobile app.

  • 4. How do I know that payment is made to the correct company (UOB Kay Hian)?

    You can check that the registered name "UOB Kay Hian Private Limited" appears after keying in UOB Kay Hian’s UEN: 197000447WXXX or after scanning our unique QR code. If it is correct, you can proceed to authorise the payment. If not, you can just cancel the payment by exiting the screen.

    Please note that you will have to enter your 7-digit trading account number under “Reference No.” or “Remarks” field.

    Click here for the user guide.

  • 5. What is the maximum transaction limits for using PayNow?

    By PayNow QR Code: Currently the maximum is S$1,000 per day for most banks or up to your pre-set daily limit whichever is lower

    By PayNow UEN: UEN per transaction and per day limits will follow your pre-set limits or S$200,000 whichever is lower.

    To adjust your pre-set limits, log in to your bank's internet banking and make the adjustments.

  • 6. Is making payment via PayNow instant?

    Yes, funds that are transferred via PayNow are done almost instantaneously.

  • 7. What is the cut-off time for PayNow transfer to be reflected in my trading account?

    If we receive your PayNow transfer before 4pm SGT on a business day, it will be credited to your account on the same day. If not, it will be on the next business day. Amounts credited will be displayed on UTRADE on the following business day.

  • 8. Are there any charges for using PayNow?

    There is no service fee imposed for using PayNow.

  • 9. Are transfers via PayNow safe and secure?

    Yes, PayNow is secure and adopts the same high security standards established by the banking industry in Singapore for funds transfer.

  • 10. How can I access the PayNow service?

    You can access PayNow using your bank's Internet Banking or Mobile App.

  • 11. How will I know if I have successfully transferred funds via PayNow?

    You can check the status of your funds transfer via your bank's Online Banking transaction history.

  • 12. If I only have my mobile phone with me, how can I access the QR code to make payment?

    You may take a photo of this unique QR code using your mobile phone’s camera.



    Log in to your bank’s mobile banking app and select QR Pay -> Select from Device

    Select the photo of the QR code you have taken earlier.

    Do ensure that you have allowed your bank’s mobile banking app to access to your mobile phone’s photo gallery.

    Please click here for the step-by-step User Guide.

    Note that this is done with UOB Mighty Mobile Banking app. Steps and user interface may differ slightly for other banks' mobile banking app.

  • Products

  • CFD Equities

  • 1. What is CFD?

    A Contract for Difference (CFD) is an agreement between 2 parties to settle, at the close of the contract, any difference between the opening and closing prices of the contract multiplied by the number of units of the underlying asset specified in the CFD.

    CFDs allow you to participate in the price movement of an underlying product without actually owning the asset. This can be done by fulfilling a minimum collateral requirement (known as margin) instead of the full contract value.

  • 2. What is leverage?

    Leverage is the ratio of

    The amount of capital needed to 
    trade a stock in full
    : The amount of capital needed to 
    be put up as collateral

    CFDs are Leveraged products traded on margin. For clients who wish to take advantage of price movements with minimum initial capital, UTRADE CFD offers leverage of up to 10X on key component stocks.

    Note: UOB Kay Hian Private Limited (UOBKH) reserves the right to vary the required margin for the underlying securities and to limit each client’s trading limit without prior notice.

    Example:

    Customer A wishes to buy 10 lots of Singtel at $3.60. Singtel has a margin requirement of 10%.

    Type of account

    Amount of capital required to trade(excluding charges)

    Cash account

    $36,000

    CFD account

    $3,600

    In this instance, Singtel has a leverage of 10:1.

  • 3. What is the Initial Margin (IM)?

    Initial Margin is the margin (collateral) that you must furnish in order to transact in a CFD position and is calculated as a percentage of the full contract value. Once an IM is lodged for a position, it will be marked to market based on the prevailing market prices of the underlying instrument and changes accordingly with the market’s movements.

  • 4. What is Available Funds?

    Available funds is the amount of funds which can be used for trading.

  • 5. What is Projected Balance?

    Projected Balance is the total value of the CFD account if all the positions are sold at the current market price, less any transaction charges and adjustments.

    Essentially, Projected balance = Balance + Profit + Loss –Initial Margin

  • 6. When is a Margin Call made?

    A margin call will be made intraday whenever the margin ratio of your account exceeds 100%.
    Margin ratio is calculated in the following manner:

    Margin Ratio = IM/Projected Balance x 100%

    When Margin Ratio > 100%, you will have 2 business days to satisfy the margin call.
    When Margin Ratio > 125%, you will have 1 business day to satisfy the margin call.
    When Margin Ratio > 140%, force-selling of your open positions to bring the margin ratio below 100% again.

    You will not be able to initiate a new position until you have satisfied your margin call requirements. Your trading representative will begin force-selling of your existing open positions if you fail to satisfy your margin calls within the stipulated timelines.

    All margin calls will be sent via emails.

  • 7. How do I know if there is a margin call?

    All margin calls will be sent via emails.

  • 8. How do I deposit funds into my trading account?

        You can choose to pay through one of the following ways:

    A. Cash or Cheque (SGD, USD, HKD, etc) at our Cashier counter on the 2nd Floor of our office at 8
        Anthony Road.

        Cheque made payable to UOB Kay Hian Pte Ltd. (Please indicate your trading account
        number on the reverse side of the cheque.)

    B. Credit Card (Visa or Mastercard). Please click here for the guide.

    C. Bill payment via Internet banking with DBS/POSB, UOB, Standard Chartered and HSBC.
        (Please indicate your trading account number in the remarks field.)

    D. FAST Internet Funds Transfer

    E. Telegraphic transfer

        Note: There might be bank fees for clearing certain cheques. No fees for SGD or USD (Singapore
        cleared) cheques.

    For more information, please view our deposit instructions here.

  • 9. What is the CFD tenure?

    There is no expiry for all CFD Equities contract. Please note that on the last calendar day of every month, there will be a rollover of all open CFD contracts. During the rollover, all open position will be roll close based on the market closing price on the last traded day, all profits or losses will be realised. The open position will then be roll open based on the market closing price of on the last traded day. No commission fees are charged for rollovers.

    For an example on rollover, please click here.

  • 10. What do I need to do when my contract is rolled over?

    You do not need to do anything. Contracts will be auto-renewed.

  • 11. Can I do a Short Sell?

    Yes, stocks indicated with a “Yes” in the Short Sell column with the CFD platforms are available for short sell.

  • 12. Can I pay the contract value in full and take delivery of the underlying shares?

    No. CFD is an over-the-counter (OTC) instrument, hence payment in full will not result in the physical delivery of the underlying shares.

  • 13. Can I submit overnight orders?

    Yes, overnight orders can be placed.

    SG market

    SG overnight orders can be placed after SGT 5.30pm on market trading days.

    HK market

    HK overnight orders can be placed after SGT 4.15pm on market trading days.

    US market

    US overnight orders can be placed after SGT 9.30am on market trading days.

    AU market

    AU overnight orders can be placed after SGT 2.15pm on market trading days.

    MY market

    MY overnight orders can be placed after SGT 5.15pm on market trading days.

    Note: For SG and HK overnight orders, please take note that no orders can be placed from Saturday 6am to Monday 6:05am (SGT). Orders placed on stipulated period would be rejected.

  • 14. What are the shares I can trade?

    Please refer to the respective market’s counter list.

    SGX counter list
    US counter list
    HKEX counter list
    Bursa counter List
    ASX counter List

  • 15. What can I do to limit my risk when purchasing CFDs?

    There are stop-loss functions available on the CFD platforms for you to set your risk parameters. Likewise, there are profit-taking functions within these platforms too.

    *Please note that a stop loss does not guarantee that your position will close at the exact level you specify – if the market suddenly gaps beyond your stop level, it is possible that your position will be closed at a worse level than requested.

  • 16. How do I apply for a CFD trading account?

    Clients need to have a cash trading account with UOB Kay Hian Pte Ltd before they can apply for a CFD trading account. Speak with your Trading Representative or contact us. Please note there may be additional onboarding requirements for clients who wish to trade US CFDs.

  • 17. Is there a minimum amount required before I can start trading CFDs?

    Yes, the minimum amount to open a CFD Trading Account is S$3,000 equivalent.

  • 18. What are the trading fees?

    Country Commission Rate (Online) Minimum Commission (Online) Commission Rate (Offline) Minimum Commission (Offline) Financial
    Charges*
    (rates per annum)
    Monthly Charge for Live Price Feed (Level 1)
     Long Short
    Singapore 0.25% SGD 25 0.25% SGD 40 4.75% Min. 3% FREE
    Hong Kong 0.32% HKD 150 0.32% HKD 200 4.75% Min. 3% HKD 120
    United States 0.22% USD 20 0.22% USD 30 4.75% Min. 3% USD 3
    Australia 0.20% AUD 15 0.50% AUD 50 5.5% Min. 3% AUD 25
    Malaysia 0.40% USD 20 0.70% USD 50 5.5% Min. 6% USD 1

    *Rates may be subject to change.

    Commission fees include all foreign fees payable such as stamp duty and exchange fees.

    All CFD trades will be settled in the traded currency.

    All commission charges will be subjected to 7% GST and are automatically deducted from your CFD account the following morning.

  • 19. Are there any account maintenance fees?

    No, there are no account maintenance fee.

  • 20. Will my contracts be amalgamated if I trade the same security on the same day?

    All orders for the same counter, same action, on the same day and on the same side of the position (e.g. close a position) will be amalgamated into one contract.

  • 21. How do Contingent Orders work?

    Contingent Orders can be used as protective stop loss or take profit orders. Once the Contingency Trigger prices attached to the orders are met, the Contingent Orders will be triggered and sent to queue.

    Example 1:

    Customer X has 10,000 Singtel shares bought at $3.60. He places a Contingent Limit Sell order (Trigger Price) at $3.70, and the Contingent Order price at $3.70.

    Scenario A: When Singtel’s last done price reaches $3.70
    Outcome A: Customer X’s order will be put to queue to sell at $3.70.

    Scenario B: Singtel’s price hovers at the day high of $3.65
    Outcome B: Customer X’s Contingent Limit Sell Order is not triggered and remains Good Till Cancel (GTC).


    Example 2:

    Customer Y has 10,000 Singtel shares bought at $3.60. He places a Contingent Limit Sell order (Trigger Price) at $3.50, and the Contingent Order price at $3.70.

    Scenario C: Singtel’s price hovers at the day high of $3.65
    Outcome C: The Contingent Limit Order is triggered as its criteria of $3.50 is already met. The order will then be queued at $3.70, if the order is not filled by end of the trading day, it will be purged from the system.


    Example 3:

    Customer Z has 10,000 Singtel shares bought at $3.60. He places a Contingent Limit Sell order (Trigger Price) at $3.70, and the Contingent Order price at $3.70. Singtel’s price hovers at the day high of $3.65. Customer Z decides to close his position at $3.65 manually, without cancelling the Contingent Limit Sell order.

    Scenario D: Singtel’s price rose to $3.71 the following day
    Outcome D: Customer Z has a new short position for 10,000 Singtel shares. This is because Contingent Orders are Good Till Cancel if user does not delete them and/or their trigger condition is not met. In this case, Customer Z has 0 Singtel shares after closing his position. However, since the Contingent Order to sell is not cancelled, the sell order is triggered and filled, leaving him with a new short position.

  • 22. How do I know if my order is filled through the Order Pad on my trading system?

    Click here to understand more.

  • 23. How do I execute orders when system encounters technical glitches?

    You may contact your trading representatives or our customer services hotline at +65 6536 9338 to direct you to our central dealing to assist you in your trades.

  • 24. Is CFD a Specified Investment Product (SIP)?

    Yes, CFD is classified as an Unlisted SIP. CFDs are typically traded off exchange. As such, clients are to declare if they have the required knowledge or trading experience in CFDs through the Client Profile Form. MAS has introduced this requirement to safeguard clients’ interests. Brokers are now to assess that these clients have the necessary knowledge/experience to understand the risks, as well as features, of CFDs.

  • 25. How can I proceed to open a CFD account if I do not fufill the requirements set forth in the Client Profile Form?

    An e-learning course, jointly developed by the Association of Banks in Singapore (ABS) and the Securities Association of Singapore (SAS), is available to test your proficiency on CFDs. After completing the e-learning course, clients are required to pass an online course review. A soft-copy certificate will then be generated. Kindly print and submit it with your UOB Kay Hian CFD account documents to open the CFD account.

    To begin the course, log in to http://sips.abs.org.sg/

    For a step-by-step guide on registering and completing the course, please click here.

  • 26. If I am an existing CFD client, how can I gain access to the NYSE and NASDAQ market?

    The following additional forms are to be submitted:
    a) W-8BEN
    b) NYSE Subscriber Agreement
    c) NASDAQ Subscriber Agreement

  • 27. How can I place US CFD trades?

    Clients are able to place trades online using their existing CFD Login. Alternatively, you may contact your trading representatives or our customer services hotline at +65 6536 9338 to direct you to our central dealing to assist you in your trades.

  • 28. Can I choose to settle my US, HK, AU or MY contracts in SGD?

    No. At this moment, clients are required to ensure that there is sufficient foreign currencies in your CFD account for foreign market contracts in order to pay for the relevant brokerage fees, finance charges, realised losses (debit balances) and any related charges in the respective foreign markets as shown below. Debit balances and debit interest charges shall be accrued accordingly even if you have sufficient credit balances in one currency to offset debit balances in another currency. You will need to instruct your Trading Representative to do a currency conversion from the currency in credit balance to offset the debit balances in another currency.

    Currency

    Foreign Market Contracts

    USD US Contracts
    HKD HK Contracts
    AUD Australia Contracts
    USD Malaysia Contracts
  • 29. What currency will my portfolio valuation be in if I have both SGX and US trades?

    Total portfolio will be valued in SGD.

      Total portfolio =

    SGX portfolio in SGD

    +

     NYSE/NASDAQ portfolio valued in
     SGD (based on in-house daily
     USD exchange rate)

  • 30. Is there any imposed CFD trading limit?

    Yes. The default CFD trading limit ceiling for all clients is set at S$200,000 or up to the maximum leverage factor of the counter based on your available cash in your CFD account, whichever is lower.

    Example: If you have deposited cash of $10,000

    The share initial margin requirement: 10% (10x leverage)
    The share initial margin requirement: 20% (5x leverage)

    If you wish to buy only those shares with margin requirement of 10% based on $10,000, you can only buy up to $10,000 X 10 times = $100,000 contract value. If you wish to buy only those shares with margin requirement of 20% based on $10,000, you can only buy up to $10,000 X 5 times = $50,000. If you would like to increase your trading limit, please contact your Trading Representative.

  • 31. Will I be entitled to Corporate Actions on my CFD trades?

    Yes, clients are entitled to the following Corporate Actions provided positions are held until Ex-Date:

    1. Dividends
    2. - Long positions are entitled to receive dividends
      - Do note the dividend amount will be debited from the CFD account balance for short positions

    3. Rights Issues for Long positions only. For short positions, clients may be required to close off existing positions before Ex-Date.
    4. Bonus Issues
    5. Stock Consolidation/Stock Split

  • 32. I have forgotten my ID/Password or is locked out of my CFD trading platform. What should I do?

    If you have forgotten your ID, please contact Client Services at + 65 6536 9338 for help.

    If you have forgotten your Password, please click on “Forget Password” at the login interface. An email will be sent to your email address associated with your CFD Account.

    If you have attempted the maximum number of attempts to log-in and have been locked out of your account, please contact Client Services at + 65 6536 9338 for help.

  • 33. Are there seminars available for me to learn more about trading CFDs?

    We hold seminars regularly in our UOB Kay Hian auditorium.

    Register via the UTRADE Seminar Registration page.

    Visit our UTRADE Ticklnsights website for daily trading ideas.

  • 34. Is there any Product Information Sheet that provides more information on CFDs?

    You can download the CFD Product Info Sheet here.

  • 35. What are the Trading hours for CFDs in the different markets?

    Country

    Exchange Market

    Trading Hours

    Trading Hours
    (Singapore Time)

    Trading Hours
    (Singapore Time during daylight saving*)

    Singapore SGX Pre-opening:
    8.30am – 9.00am

    Morning Session:
    9.00am – 12.00pm

    Afternoon Session:
    1.00pm to 5.00pm

    Pre-closing:
    5.00pm – 5.06pm

    Trade at Close (Not Supported):
    5.06pm - 5.16pm
    Hong Kong HKEX Pre-Open:
    9.00am - 9.30am

    Continuous Trading:
    9.30am – 12.00pm
    1.00pm – 4.00pm

    Post Close:
    4.00pm - 4.10pm
       
    United States NYSE & NASDAQ 9.30am – 4.00pm (US Time) 10.30pm – 5.00am 9.30pm – 4.00am
    Australia ASX Continuous Trading:
    10.00am - 4.00pm

    Post Close:
    4.00pm - 4.10pm
    Continuous Trading:
    8.00am - 2.00pm

    Post Close:
    2.00pm - 2.10pm
    Continuous Trading:
    7.00am - 1.00pm

    Post Close:
    1.00pm - 1.10pm
    Malaysia Bursa Pre-Open:
    8.30am - 9.00am

    Continuous Trading:
    9.00am - 12.30pm

    2.30pm - 4.45pm

    Closing:
    4.45pm - 4.50pm

    Trading at Last:
    4.50pm - 5.00pm
       

    *US Daylight Saving time begins each year at 2 a.m. on the second Sunday of March and ends at 2 a.m. on the first Sunday of November.

    *Australia Daylight Saving time begins at 2am (AEST) on the first Sunday in October and ends at 2am (AEST) (which is 3am Australian Eastern Daylight Time) on the first Sunday in April.

  • 36. What is the minimum contract size of CFDs?

    UOB Kay Hian uses the Direct Market Access (DMA) for all CFD Trades hence contract size is dependent on the lot size that the underlying securities are traded in.

  • 37. Can my CFD orders be partially filled?

    Yes. Orders will continue to work in the market until it is either filled or cancelled. For Singapore market where orders are placed Good-for-The-Day ("GTD"), the balance orders will be cancelled at the end of the trading day after 5.20pm SGT.

  • 38. Can I delete or amend my CFD orders?

    Yes. If the order is not done, you can either delete or amend the CFD orders.

  • 39. What will happen to my CFD position if the underlying securities are suspended?

    If any of the CFD underlying securities ceases to be quoted on a relevant exchange, or are under halt/suspension, UOB Kay Hian may at its absolute discretion, elect to terminate the relevant CFD or vary the margin requirement for the CFD depending on the situation. UOB Kay Hian will determine the CFD Contract Value at its sole discretion upon termination.

  • 40. What are the types of collateral acceptable and what are the payment modes available?

    Only cash is accepted as collateral for CFDs at the moment.

  • 41. What order types are available on UTRADE CFD?

    Country Exchange Market Order Types Order Validity (TIF)
    Singapore SGX Market Order FOK (only available during trading hours)
    Limit Order Day
    Stop Order Day
    Hong Kong HKEX Market Order Day
    Limit Order Day
    Stop Order Day
    United States NYSE & NASDAQ Market Order Day
    Limit Order Day
    Stop Order Day
    Australia ASX Market Order Day
    Limit Order Day
    Stop Order Day
    Malaysia Bursa Market Order Day
    Limit Order Day
    Stop Order Day

  • 42. Is there a trading platform guide?

    You can download the guide here.

  • 43. Can I have both a Long and Short Position on the same CFD shares at the same time?

    No. All CFD Equity accounts are on a Net basis. You can only have either a Long position or a Short position of the same CFD shares at any point in time.

  • 44. Can I place orders that can straight away reverse my existing open position to the opposite side?

    No. You cannot place orders that will straight away reverse your existing open position(s).

    Example:
    If you have a Long position of 1000 shares of SGX open, the system will not allow you to put through a sell order for 2000 SGX shares as this will reverse your position into a Short Sell straight away if executed. You will need to square off your existing Long position with a sell order for 1000 SGX first before you can place a new short sell order.

  • CFD Indices

  • 1. What is CFD?

    A Contract for Difference (CFD) is an agreement between 2 parties to settle, at the close of the contract, any difference between the opening and closing prices of the contract multiplied by the number of units of the underlying asset specified in the CFD.

    CFDs allow you to participate in the price movement of an underlying product without actually owning the asset. This can be done by fulfilling a minimum collateral requirement (known as margin) instead of the full contract value.

  • 2. What is CFD Indices?

    Most of the major stock indices are based on a basket of blue chip stocks that represent the performance of the financial market. CFD Indices is a financial instrument that tracks the underlying Stock Index.

  • 3. What is leverage?

    Leverage is the ratio of

    The amount of capital needed to 
    trade a currency pair in full
    : The amount of capital needed to 
    be put up as collateral

    CFDs are Leveraged products traded on margin. For clients who wish to take advantage of price movements with lesser initial capital, UTRADE CFD Indices offers leverage of up to 20X on Stock Indices.

    Example:

    Client A wishes to buy 10 lot of US30 Index quoted at $25,000. US30 has a margin requirement of 5%.

    Type of account Initial Margin required Contract Value
    CFD account $12,500 $250,000
  • 4. What is initial margin (IM)?

    Initial margin (IM) is the minimum amount required to open a position. It is calculated as a percentage of the full contract value.

  • 5. What is Maintenance Margin (MM)?

    Maintenance Margin (MM) is the minimum amount required to maintain an existing position. *UOBKH Initial Margin (IM) & Maintenance Margin (MM) Requirements are equal for CFD Indices.

  • 6. What is Free Margin?

    Free Margin is the surplus of funds in account available for withdrawal or to initiate new positions.

  • 7. What is Account Equity (AE)?

    Account Equity is the account balance plus or minus the floating profit/loss from any open trades.

  • 8. What is a Margin Call and how will I be notified?

    A Margin Call is our alert to you to deposit more funds, or to (partially) close your positions if you so choose, when the market is against your favour. You will not be able to initiate new positions until your account is out of a margin call.

    An email will be triggered and sent to you immediately to inform you whenever the margin ratio of your account is at or below 100% of your IM.

    Margin Ratio = Account Equity (AE) / Maintenance Margin Required of all positions (MM) <= 100%

    When margin ratio is <=100%, you are advised to either top up your account or close your positions.

  • 9. What happens when my account margin ratio falls to 50% and below?

    UTRADE MT4 would trigger an auto-liquidation and close out the position that is least profitable.

    Position NoSymbolB/STrade SizeOpen PriceMarket PriceUnrealised P/L
    1AUS200 Buy 10 5,904 5,808 -960
    2JP225 Sell 10 20,700 20,725 -250
    3US30 Sell 10 24,111 23,766 3,450

    In this example, the AUS200 Position is the least profitable and this position would be auto-liquidated when the account margin ratio falls to 50% or below.

    This process is repeated until the account margin ratio recovers to above 50%

  • 10. How do I deposit funds into my trading account?

        You can choose to pay through one of the following ways:

    A. Cash or Cheque at our counter on the 2nd Floor of our office at 8 Anthony Road.

        Cheque made payable to UOB Kay Hian Pte Ltd. (Please indicate your trading account
        number on the reverse side of the cheque.)

    B. Credit Card (Visa or Mastercard). Please click here for the guide.

    C. Bill payment via Internet banking with DBS/POSB, UOB, Standard Chartered and HSBC.
        (Please indicate your trading account number in the remarks field.)

    D. Telegraphic transfer or via USD cheques.

        Note: There will be *costs imposed by agent bank for USD cheques drawn on USD *accounts in
        Singapore. (*Free for UOB Bank USD Account in Singapore)

  • 11. How can I top up my account in the event of a margin call on a public holiday in Singapore or after office hours?

    1. On a Singapore Public Holiday, we will only allow top ups for accounts on Margin call or to prevent sell out. Only the following methods are available:

    a) Fast Transfer (screenshots of the transfer to be sent to alternativeproducts@utrade.com.sg)

    Cheques and Cash facilities are not available. The cut off for processing is 5.30pm for the said public holiday.

    2. Top ups for accounts on Margin call after office hours is available only from 9pm to 1am on that said weekday. Only the following methods are available:

    a) Fast Transfer (screenshots of the transfer to be sent to alternativeproducts@utrade.com.sg)

    For both the above, UOB Kay Hian will endeavor to process and credit the funds as soon as possible. While we understand the urgency and nature of the request, we seek the understanding from clients that funds need to be processed and will only be credited when an acknowledgement email is being sent. Clients at no time should assume that their email request to us is deemed sufficient until UOB Kay Hian has acknowledged it. We seek clients' cooperation that in the event that their request takes more than 45 minutes after 9pm, do kindly give our dealing desk (+65 6590 6822) a call for status of the funding.

    Kindly note that the above are strictly for accounts with margin call top ups only and not for normal funding of the trading accounts. UOB Kay Hian UTRADE FX reserves the right to process the funding the next day if the funding is deemed not as a margin call funding. You are advised to keep track of your LFX account equity levels prior to the public holidays to ensure that there is sufficient equity in place to prevent a margin call/sell-out event.

    For more information, please view our deposit instructions here.

  • 12. Can I choose the close out method for auto-liquidation?

    No. UTRADE MT4 closes the least profitable position during auto-liquidation.

  • 13. Can A New Position be initiated during Margin Call?

    Customers will not be able to initiate a new position until the account’s margin ratio in MT4 recovers above 100%.

  • 14. What are the CFD Indices that I can trade?

    Trading Hours in Singapore Time (GMT+8)
    Index Symbol Non-Daylight Savings Daylight Savings (DS)
    Australia 200 Index AUS200 7.50am to 2.30pm 6.50am to 1.30pm (Sydney DS)
    3.10pm to 6.00am*
    *closes at 5.00am (US DS)

    2.10pm to 5.00am* (Sydney DS)
    *closes at 4.00am (US DS)

    Hong Kong 50 Index HK50 9.15am to 12.00pm
    1.00pm to 4.30pm
    5.15pm to 3.00am
    Japan 225 Index JP225 7.00am to 6.00am
    US SPX 500,
    US Tech 100,
    US Wall Street 30
    US500,
    USTEC,
    US30
    7.00am to 5.15am 6.00am to 4.15am (US DS)
    5.30am to 6.00am 4.30am to 5.00am (US DS)
    Remarks: MT4 Server time is GMT+2 (GMT+3 during US DS)

  • 15. Does CFD Indices Contract have a tenure and expiry?

    No, the CFD Indices contract can be held as long as there are sufficient funds maintained in the account.

  • 16. What is the contract size of a CFD Indices?

    Index Minimum Contract Size Value of 1 Index Point Target Spread (Point)
    AUS200 1 A$1 1.5
    HK50 1 HK$1 7
    JP225 10 ¥10 9
    US500 1 US$1 0.7
    USTEC 1 US$1 1.5
    US30 1 US$1 1.5

  • 17. What are the trading fees involved to trade CFD Indices?

    Index Commission per side per unit Financing Rate for Overnight Position
    AUS200 US$0.30 AUD Deposit 1 Month Rate at 17:00 ET +/- 3.5%
    HK50 US$0.40 HKD Deposit 1 Month Rate at 17:00 ET +/- 3.5%
    JP225 US$0.10 (per 10 units) BBA LIBOR JPY 1 Month Rate at 17:00 ET +/- 3.5%
    US500 US$0.20 BBA LIBOR USD 1 Month Rate at 17:00 ET +/- 3.5%
    USTEC US$0.20 BBA LIBOR USD 1 Month Rate at 17:00 ET +/- 3.5%
    US30 US$2 BBA LIBOR USD 1 Month Rate at 17:00 ET +/- 3.5%

    *Applicable to non-promotional periods. Rates may be subject to change.

    All CFD Indices trades will be settled in the account based currency.

    All commission charges will be subjected to 7% GST and are automatically deducted from your CFD account the following morning.

  • 18. Can I pay the contract value in full and take delivery of the underlying Index?

    No, CFD is an over-the-counter (OTC) derivative instrument, hence payment in full will not result in the physical delivery of the underlying shares.

  • 19. How do I get started to trade CFD Indices?

    Existing clients with UTRADE Leverage Products account (previously known as UTRADE FX MT4 account) can start trading CFD Indices now.

    New clients will need to open a UTRADE Leverage Products account to trade CFD Indices.

    You can speak with your Trading Representative or contact us for more information.

  • 20. How much do I need to open an account to start trading CFD Indices?

    The minimum amount is S$5,000 equivalent.

  • 21. How do I limit my risk or loss?

    There are stop-loss and trailing stop functions available on the MT4 trading platform for you to set your risk parameters. Likewise, there are profit-taking functions within the platform too.

    *Please note that a stop loss does not guarantee that your position will close at the exact level you specify – if the market suddenly gaps beyond your stop level, it is possible that your position will be closed at a worse level than requested.

  • 22. Can I have both a long and short position of the same CFD Index at the same time?

    Yes, you can.

  • 23. Am I entitled to corporate actions for CFD Indices?

    Yes, you are entitled. Cash Dividends are booked on Pay date and the actual value of the payment will be settled on the Pay Date.

  • 24. Is there a Product Sheet on CFD Indices?

    You may refer to the CFD Indices Product Information here.

  • 25. How do I read my statements?

    You may refer to our guide here on how to read your statements.

  • 26. Is there a platform guide for MT4 Trading Platform?

    You may refer to the MT4 help guide here.

  • CFD 10

  • 1. What is CFD?

    A Contract for Difference (CFD) is an agreement between 2 parties to settle, at the close of the contract, any difference between the opening and closing prices of the contract multiplied by the number of units of the underlying asset specified in the CFD.

    CFDs allow you to participate in the price movement of an underlying product without actually owning the asset. This can be done by fulfilling a minimum collateral requirement (known as margin) instead of the full contract value.

  • 2. What is CFD 10?

    CFD 10 is a financial instrument that allows you to trade CFD Equities using leverage on a short-term basis. CFD 10 offers interest-free financing and lower margin requirements for the first 10 calendar days.

    You can use CFD 10 to perform “short-term trading” with a small capital outlay and enjoy the flexibility to hold the position for up to 30 calendar days. Thereafter, the contract will expire.

  • 3. What is leverage?

    Leverage is the ratio of

    The amount of capital needed to 
    trade a currency pair in full
    : The amount of capital needed to 
    be put up as collateral

    CFD 10s are Leveraged Products traded on Margin. For clients who wish to take advantage of price movements with smaller initial capital, UTRADE CFD 10 offers leverage of up to 10x on Stocks.

    Example:

    Client A wishes to buy 1000 shares of UOB quoted at $30. UOB has a margin requirement of 10%

    Type of account Initial Margin required Contract Value
    CFD 10 Account $3,000 $30,000
  • 4. What is Initial Margin (IM)?

    Initial Margin is the margin (collateral) that you must furnish in order to transact in a CFD 10 position and is calculated as a percentage of the full contract value. Once an IM is lodged for a position, it will be marked to market based on the prevailing market prices of the underlying instrument and changed accordingly with the market’s movements. For certain counters, Initial Margin will increase from the 11th calendar day onwards.

  • 5. What is Available Funds?

    Available funds is the amount of funds which can be used for trading.

  • 6. What is Projected Balance?

    Projected Balance is the total value of the CFD account if all the positions are sold at the current market price, less any transaction charges and adjustments.

    Essentially, Projected balance = Balance + Profit + Loss –Initial Margin

  • 7. When is a margin call made?

    A margin call may be made intraday whenever the margin ratio of your account exceeds 100%. Margin ratio is calculated in the following manner:

    Margin Ratio = IM/Projected Balance x 100%

    When Margin Ratio > 100%, you will have 2 business days to satisfy the margin call.

    When Margin Ratio > 125%, you will have 1 business day to satisfy the margin call.

    When Margin Ratio > 140%, we will force sell your open positions to bring the margin ratio below 100% again.

    You will not be able to initiate a new position until you have satisfied your margin call requirements. Your trading representative will force sell your existing open positions if you fail to satisfy your margin calls within the stipulated timelines.

    All margin calls will be sent via email.

  • 8. How do I know if there is a margin call?

    All margin calls will be sent via emails.

  • 9. How do I deposit funds into my trading account?

    You can choose to pay through one of the following ways:

    1. A. Cash or Cheque (SGD, USD, HKD, etc) at our Cashier counter on the 2nd Floor of our office at 8
          Anthony Road.
          Cheque made payable to UOB Kay Hian Pte Ltd.
          (Please indicate your trading account number on the reverse side of the cheque.)

    2. B. Credit Card (Visa or Mastercard). Please click here

    3. C. Bill payment via Internet banking with DBS/POSB, UOB, Standard Chartered and HSBC.
          (Please indicate your trading account number in the remarks field.)

    4. D. FAST Internet Funds Transfer

    5. E. Telegraphic transfer
          Note: There might be bank fees for clearing certain cheques. No fees for SGD or USD (Singapore
          cleared) cheques.

      For more information, please view our deposit instructions here.
  • 10. What is the CFD 10 tenure?

    Each CFD contract has a contract period of up to 30 calendar days and will expire after the period. You are required to manually close the position before the end of the 30th calendar day. Otherwise, the position will be force-closed by the broker.

  • 11. Can I do a Short Sell?

    You will not be able to open Short positions using the CFD 10 account at this point in time.

  • 12. Can I pay the contract value in full and take delivery of the underlying shares?

    No, CFD is an over-the-counter (OTC) instrument. Hence, payment in full will not result in the physical delivery of the underlying shares.

  • 13. Can I submit overnight orders?

    Yes, SG overnight orders can be placed after 5.30pm on market trading days.

    Note: For SG overnight orders, please take note that no orders can be placed from Saturday 6am to Monday 6:05am. Orders placed on stipulated period would be rejected.

  • 14. What are the shares that I can trade?

    Please refer to the counter list below:

    SGX CFD 10 counter list

  • 15. What can I do to limit my risk when purchasing CFD 10?

    There are stop-loss functions available on the CFD 10 platform for you to set your risk parameters. Likewise, there are profit-taking functions within these platforms too.

    Please note that a stop loss does not guarantee that your position will close at the exact level you specify – if the market suddenly gaps beyond your stop level, it is possible that your position will be closed at a worse level than requested.

  • 16. How do I apply for a CFD 10 trading account?

    Clients need to have a cash trading account with UOB Kay Hian Pte Ltd before they can apply for a CFD 10 trading account. Speak with your Trading Representative or contact us.

  • 17. Is there a minimum amount required before I can start trading CFD 10?

    Yes, the minimum amount to open a CFD 10 Trading Account is S$3,000 equivalent.

  • 18. What are the trading fees?

    Country
    Commission Rate (Online)
    Minimum Commission (Online)
    Commission Rate (Offline)
    Minimum Commission (Offline)
    Financial Charges
    (rates per annum)
    Long
    Monthly Charges for Live Price Feed
    (Level 1)
    Singapore
    0.30% (promo)
    SGD 25
    0.40%
    SGD 40
    1st 10 days: 0%
    FREE
    From 11th day: 4.75%

    All rates may be subject to change.

    Commission fees include exchange fees. All CFD 10 trades will be settled in the traded currency. All commission charges will be subjected to the prevailing GST (e.g. 7%). These fees are automatically deducted from your CFD 10 account the following working day.

  • 19. Are there any account maintenance fees?

    No, there are no account maintenance fees.

  • 20. Will my contracts be amalgamated if I trade the same security on the same day?

    All orders for the same counter, same action, on the same day and on the same side of the position (e.g. close a position) will be amalgamated into one contract.

  • 21. How do Contingent Orders work?

    Contingent Orders can be used as protective stop loss or take profit orders. Once the Contingency Trigger price attached to the order is met, the Contingent Order will be triggered and sent to queue.

    Example 1:

    Customer X has 10,000 Singtel shares bought at $3.60. He places a Contingent Limit Sell order (Trigger Price) at $3.70, and the Contingent Order price at $3.70.

    Scenario A: When Singtel’s last done price reaches $3.70
    Outcome A: Customer X’s order will be put to queue to sell at $3.70.

    Scenario B: Singtel’s price hovers at the day high of $3.65
    Outcome B: Customer X’s Contingent Limit Sell Order is not triggered and remains Good Till Cancel (GTC).

    Example 2:

    Customer Y has 10,000 Singtel shares bought at $3.60. He places a Contingent Limit Sell order (Trigger Price) at $3.50, and the Contingent Order price at $3.70.

    Scenario C: Singtel’s price dips down to $3.50 and moves back up to a day high of $3.65
    Outcome C: The Contingent Limit Sell order is triggered as the criterion of $3.50 is met. The sell order will then be queued at $3.70, if the order is not filled by end of the trading day, it will be purged from the system.

  • 22. How do I know if my order is filled through the Order Pad on my trading system?

    Click here to understand more.

  • 23. How do I execute orders when the system encounters technical glitches?

    You may contact your trading representative or call our hotline at +65 6536 9338.

  • 24. Is CFD 10 a Specified Investment Product (SIP)?

    Yes, CFD 10 is classified as an Unlisted SIP. CFDs are typically traded off-exchange. As such, under the new requirement introduced by MAS, clients have to declare if they have the required knowledge or trading experience in CFDs through the Client Profile Form.

  • 25. How can I proceed to open a CFD 10 account if I do not fulfill the requirements set forth in the Client Profile Form?

    An e-learning course, jointly developed by the Association of Banks in Singapore (ABS) and the Securities Association of Singapore (SAS), is available to test your proficiency on CFDs. After completing the e-learning course, clients are required to pass an online course review. A soft-copy certificate will then be generated. Kindly print and submit it with your UOB Kay Hian CFD 10 account documents to open the CFD 10 account.

    To begin the course, log in to http://sips.abs.org.sg/

    For a step-by-step guide on registering and completing the course, please click here.

  • 26. Is there any imposed CFD 10 trading limit?

    Yes. The default CFD 10 trading limit ceiling for all clients is set at S$100,000 or up to the maximum leverage factor of the counter based on your available cash in your CFD 10 account, whichever is lower.

    Example: If you have deposited cash of $10,000

    The share initial margin requirement: 10% (10x leverage)
    The share initial margin requirement: 20% (5x leverage)

    If you wish to buy only those shares with margin requirement of 10% based on $10,000, you can only buy up to $10,000 X 10 times = $100,000 contract value. If you wish to buy only those shares with margin requirement of 20% based on $10,000, you can only buy up to $10,000 X 5 times = $50,000. If you would like to increase your trading limit, please contact your Trading Representative.

  • 27. Will I be entitled to Corporate Actions on my CFD 10 trades?

    Yes, clients are entitled to the following Corporate Actions provided positions are held until Ex-Date:

    a. Dividends for Long Positions
    b. Rights Issues for Long Positions
    c. Bonus Issues
    d. Stock Consolidation/Stock Split

  • 28. I have forgotten my ID/Password or is locked out of my CFD trading platform. What should I do?

    If you have forgotten your ID, please contact Client Services at +65 6536 9338 for help.

    If you have forgotten your Password, please click on "Forget Password" at the login interface. An email will be sent to your email address associated with your CFD Account.

    If you have attempted the maximum number of attempts to log-in and have been locked out of your account, please contact Client Services at +65 6536 9338 for help.

  • 29. Are there seminars available for me to learn more about trading CFD 10?

    We conduct several seminars every month. Please register via the UTRADE Seminar Registration page.

  • 30. Is there any Product Information Sheet that provides more information on CFD 10?

    You can download the CFD 10 Product Info Sheet here

  • 31. What are the Trading hours for CFD 10?

    CountryExchange MarketTrading Hours
    SingaporeSGXPre-opening: 8.30am – 9.00am
    Morning Session: 9.00am – 12.00pm
    Afternoon Session: 1.00pm – 5.00pm
    Pre-closing: 5.00pm – 5.06pm
    Trade at Close: 5.06pm - 5.16pm (Not Supported)

  • 32. What is the minimum contract size of CFD 10?

    UOB Kay Hian uses Direct Market Access (DMA) for all CFD 10 Trades hence contract size is dependent on the lot size that the underlying securities are traded in.

  • 33. Can my CFD 10 orders be partially filled?

    Yes. Orders will continue to work in the market until it is either filled or cancelled. For Singapore market where orders are placed Good-for-The-Day ("GTD"), the balance orders will be cancelled at the end of the trading day after 5.20pm SGT.

  • 34. Can I delete or amend my CFD 10 orders?

    Yes. If the order is not done, you can either delete or amend the CFD 10 orders.

  • 35. What will happen to my CFD 10 position if the underlying securities are suspended?

    If any of the CFD 10 underlying securities ceases to be quoted on a relevant exchange, or is under halt/suspension, UOB Kay Hian may, at its absolute discretion, elect to terminate the relevant CFD 10 or vary the margin requirement for the CFD 10 depending on the situation. UOB Kay Hian will determine the CFD 10 Contract Value at its sole discretion upon termination.

  • 36. What are the types of collateral acceptable and what are the payment modes available?

    Only cash is accepted as collateral for CFD 10 at the moment.

  • 37. What order types are available on UTRADE CFD 10?

    Country Exchange Market Order Types Order Validity (TIF)
    Singapore SGX Market Order FOK (only available during trading hours)
    Limit Order Day
    Stop Order Day

  • 38. Is there a trading platform guide?

    You can download the guide here.

  • LFX

  • 1. What is LFX?

    LFX stands for Leveraged Foreign Exchange. It is an Over-The-Counter (OTC) instrument that comprises 2 currencies, called a currency pair. A trade is made by buying one currency and selling the other.

  • 2. Can I buy and/or sell a currency pair?

    Yes, you can execute a trade either to long or to short a currency pair.

  • 3. What are the market hours for LFX?

    Trading of LFX can be done 24 hours a day, whenever the market is open in any one time zone except weekends; 22:00 hrs GMT Sunday (Sydney market opens) until 22:00 GMT Friday (New York market closes)

  • 4. What is Leverage?

    Example:
    Client A wishes to buy 100,000 of EUR/USD at 1.40. EUR/USD has a margin requirement of 5%.

    Type of accountAmount of capital required to trade
    Non-leveragedUSD140,000
    Leveraged USD7,000

    In this instance, EUR/USD has a leverage of 20:1.

  • 5. How is Margin Calculated?

    Please refer to this link on how to calculate your Account Equity, Maintenance Margin (MM), Free Equity & Margin %.

  • 6. What is a Margin Call and how will I receive it?

    A Margin Call is our alert to you to deposit more funds, or to (partially) close your positions if you so choose, when the market is against your favour.

    It will be sent to you by email. You will receive the Margin Call when Equity is at or below 100% of your MM.

    Failure to regulate your account MAY result in positions being auto-liquidated. Your worst performing position/s will be liquidated (and will continue to do so) should your margin % falls below 50% or below.

  • 7. How can I top up my account in the event of a margin call/sell out condition on a public holiday in Singapore or after office hours?

    1. On a Singapore Public Holiday, we will only allow top ups for accounts on Margin call or to prevent sell out. Only the following methods are available:

    a) Fast Transfer (screenshots of the transfer to be sent to alternativeproducts@utrade.com.sg)

    Cheques and Cash facilities are not available. The cut off for processing is 5.30pm for the said public holiday.

    2. Top ups for accounts on Margin call after office hours is available only from 9pm to 1am on that said weekday. Only the following methods are available:

    a) Fast Transfer (screenshots of the transfer to be sent to alternativeproducts@utrade.com.sg)

    For both the above, UOB Kay Hian will endeavor to process and credit the funds as soon as possible. While we understand the urgency and nature of the request, we seek the understanding from clients that funds need to be processed and will only be credited when an acknowledgement email is being sent. Clients at no time should assume that their email request to us is deemed sufficient until UOB Kay Hian has acknowledged it. We seek clients' cooperation that in the event that their request takes more than 45 minutes after 9pm, do kindly give our dealing desk (+65 6590 6822) a call for status of the funding.

    Kindly note that the above are strictly for accounts with margin call top ups only and not for normal funding of the trading accounts. UOB Kay Hian UTRADE FX reserves the right to process the funding the next day if the funding is deemed not as a margin call funding. You are advised to keep track of your LFX account equity levels prior to the public holidays to ensure that there is sufficient equity in place to prevent a margin call/sell-out event.

    For more information, please view our deposit instructions here.

  • 8. What is Slippage?

    Slippage is the difference between the price entered and the actual price the trade is executed. It may happen in extreme market volatility.

  • 9. What can I do to limit my risk?

    There are stop-loss orders available on the LFX platform for you to set your risk parameters. Likewise, there are profit-taking functions within this platform too. Please note that the stop-loss orders are not guaranteed.

  • 10. Is it possible to lose more than what I have initially deposited into the account?

    Yes it is possible, as with all leveraged products.

  • 11. What is spread?

    Spread is the difference between the Bid price and the Ask price of a currency pair.

    It is the cost to open a position. Spreads may fluctuate throughout the day and may be different depending on the currency pair traded. Our spreads go as low as:

    Currency Pair Bid/Offer Spread (Pips)
    EUR/USD1.8
    USD/JPY1.5
    GBP/USD2.0
    USD/CAD2.5
    AUD/USD2.0
    USD/CHF2.4
    Other pairsAs low as 2 pips

  • 12. Are there financing cost applied for LFX positions held overnight?

    Yes, there are daily financing cost (Swaps) that are applied onto LFX positions held overnight.

    This is because, all LFX prices quoted by UOBKH is based on Spot Market which has a settlement on T+2. At the end of the trading day (17:00 EST), all open positions needs to be automatically rolled forward to the next available settlement date, as such swap will be debit/credited to the account. The swap amount is based on the market swap price from our liquidity partners whom are Tier 1 banks with a mark up.

    Please note that for trades that are less than USD $10,000 in value, there will be additional mark ups.

    Examples:

    Trade (value less than or equals to US$10,000)

    A Buy trade of 10,000 AUDUSD done @ 0.69 is valued USD $6900
    As trade value is less than USD$10,000, this position will have a swaps mark up of 0.4pips.

    Trade (value greater than US$10,000)

    A Buy Trade of 30,000 AUDUSD done @ 0.69 is valued US$20,700.
    As trade value is greater than USD$10,000, this position will have a standard swaps mark up of 0.2 pips.

  • 13. Is there a minimum deposit to open an LFX account?

    Yes, it is SGD5,000 or equivalent.

  • 14. How do I deposit funds into my trading account?

        You can choose to pay through one of the following ways:

    A. Cash or Cheque (SGD, USD, HKD, etc) at our Cashier counter on the 2nd Floor of our office at 8
        Anthony Road.

        Cheque made payable to UOB Kay Hian Pte Ltd. (Please indicate your trading account
        number on the reverse side of the cheque.)

    B. Credit Card (Visa or Mastercard). Please click here for the guide.

    C. Bill payment via Internet banking with DBS/POSB, UOB, Standard Chartered and HSBC.
        (Please indicate your trading account number in the remarks field.)

    D. FAST Internet Funds Transfer

    E. Telegraphic transfer

        Note: There might be bank fees for clearing certain cheques. No fees for SGD or USD (Singapore
        cleared) cheques.

    For more information, please view our deposit instructions here.

  • 15. Do LFX contracts have tenure?

    No, the FX contracts can be held as long as there are sufficient funds maintained in the account.

  • 16. Can I choose a physical delivery when I close the LFX contracts?

    We do not support physical delivery for currencies at the moment.

    For precious metals XAG and XAU, please write in to us to enquire and note you need to have your own facility in London to be able to perform delivery.

  • 17. What are the currency pairs offered?

    We offer the following currency pairs:

    - AUD/CAD, AUD/CHF, AUD/JPY, AUD/NZD, AUD/USD


    - CAD/JPY, CHF/JPY
    - EUR/AUD, EUR/CAD, EUR/CHF, EUR/GBP, EUR/JPY, EUR/NZD, EUR/USD
    - GBP/AUD, GBP/CAD, GBP/CHF, GBP/JPY, GBP/NZD, GBP/USD
    - NZD/CAD, NZD/CHF, NZD/JPY, NZD/USD
    - USD/CAD, USD/CHF, USD/JPY, USD/CNH
    - XAU/USD, XAG/USD
    - USD/SGD, GBP/SGD, AUD/SGD, NZD/SGD, CAD/SGD, CHF/SGD, EUR/SGD, SGD/JPY

    For more information about the margin requirement, please click here.

  • 18. UTRADE FX trading hours

    UTRADE FX hours: Sunday 5.10pm EST to Friday 4.59pm EST

    Most FX trading hours are 24 hours per day during the week and is available from Sunday approximately 5 pm to Friday 5pm, New York Time. UOB Kay Hian UTRADE FX on Friday trading ceases at 4.59pm EST, rather than 5pm EST, to prevent widening of spreads which may occur when our Liquidity providers go offline.

    If you decide to leave open positions over the weekend, please be aware that market prices may "gap" significantly when trading resumes on Sunday. This could result in triggering of Entry Orders and Protection Orders. For example, A stop-loss may be triggered at a rate different from your stop-loss rate, resulting in additional losses.

  • 19. Is there a platform guide for MT4 Trading Platform?

    You may refer to the MT4 help guide here.

  • 20. How can I withdraw funds from my account?

    To withdraw funds, inform your TR.

    If you do not have a TR, fax or email the completed Funds Withdrawal Form to us for processing at alternativeproducts@utrade.com.sg.

    Please submit duly executed withdrawal request form via email to alternativeproducts@utrade.com.sg for the next day processing.
    Funds will be transferred to your designated bank account as per our records.
    Bank charges may apply.

    Please ensure:

    (1) The amount to be withdrawn must not be more than the Current Cash Deposits amount in the account.

    (2) The amount to be withdrawn must not be more than the Available to Trade amount in the account.

    Please call our Client Services at +65 6535 6868 for any enquries.

  • UTRADE Edge

  • 1. What is UTRADE Edge account?

    It is a prefunded account in which you will need to deposit sufficient cash into the account before executing a trade. Trading limit is based on the amount of cash deposit in your UTRADE Edge account. If you have top up using foreign currencies, limit will be computed in SGD equivalent.

  • 2. What are the markets that I can trade via UTRADE Edge account?

    You can trade in Singapore, Hong Kong, Malaysia and U.S.

  • 3. What are the benefits of UTRADE Edge account?

    It allows you to enjoy a lower commission rate of 0.18% (subject to minimum commission of S$18 for SGX market, HK$100 for Hong Kong market, MYR60 for Malaysia market, US$20 for U.S. market)

  • 4. What are the commissions and charges?

    SingaporeHong KongMalaysiaUS
    Online RatesOnline RatesOnline RatesOnline Rates
    Flat Rate0.18%0.18%0.18%0.18%
    Minimum CommissionS$18.00HK$100.00MYR60.00US$20.00
    Other Charges
    Clearing Fee0.0325% on gross consideration0.003% on gross consideration (Min: HK$3; Max: HK$100)0.03%(Max: MYR1,000)N.A
    Stamp DutyN.A.0.1% on gross consideration0.1% (Max: MYR200)N.A
    Trading Access Fee0.0075% on gross consideration0.005% on gross considerationN.AN.A
    Transaction LevyN.A.0.0027% on gross considerationN.AN.A
    GSTThe relevant GST appliesThe relevant GST appliesThe relevant GST appliesThe relevant GST applies
    FINRA Trading Activity Fee(for sales only)N.A.N.A.N.A.US$0.000119 per share (Max: US$5.95)
    Security Fee(for sales only)N.A.N.A.N.A.0.0013% on gross consideration

  • 5. Are there any additional charges other than those mentioned?

    Singapore Hong Kong Malaysia U.S.
    Sub Account/Custodian Charges
    (Billed on Quarterly Basis)

    S$2.00 + GST (without holdings)

    S$15.00 + GST (with holdings)

    S$2.00 + GST per counter per month

    S$2.00 + GST per counter per month

    S$2.00 + GST per counter per month

     

    No Waiver (subject to a maximum charge of $150.00 + GST per account per quarter) Waiver Condition: 2 trades per month or 6 trades per quarter.
    Platform Fees
    NIL
    Rights Issue Charges Waived Handling charge: S$30.00 + GST (inclusive of all out-of- pocket expenses)
    CCASS Fee: HKD 1 per board lot
    Handling charge: S$30.00 + GST (inclusive of all out-of-pocket expenses)

    Handling charge: S$30.00 + GST (inclusive of all out-of-pocket expenses)

    Dividend Charges Waived

    CCASS Scrip fee: one -time charge of HKD 1.50 per board lot

    Dividend Amount:
    ≤S$10 =S$1 +GST
    >S$10<S$500 =S$5 +GST
    ≥S$500 =1% +GST (capped at S$25 +GST)

    Dividend Amount:
    ≤S$10 =S$1 +GST
    >S$10<S$500 =S$5 +GST
    ≥S$500 =1% +GST (capped at S$25 +GST)

  • 6. Where are the shares kept?

    Shares will be kept in our custodian under UOBKH.

  • 7. How do I view my share holdings since my shares are kept with UOBKH?

    To view your share holdings, login to your UTRADE Account, select "Portfolio" and go to "Custody Holdings" page. The information shown is not updated real time and is based on holdings that have been fully paid up or settled.

    A monthly statement will also be sent to you if there is transaction within that month. Otherwise, a statement will be sent to you on a quarterly basis.

  • 8. Can I sell my Singapore share holdings in my CDP Account using UTRADE Edge account?

    No, you cannot sell your Singapore shares in your CDP Account using your UTRADE Edge account. You will have to transfer your shares to your Sub-Account at UOBKH prior to any selling. There will be no charges for transferring your Singapore share holdings to UOBKH.

  • 9. Will my UTRADE Edge account be linked to my existing trading account?

    Yes, your existing trading account will be linked to your UTRADE Edge Account. If your account is opened before 1st May 2018 and you would like to link your UTRADE Edge Account to your existing trading account, kindly download and fill in this form “Request To Link Multiple Online Accounts” and submit it to UOBKH.

  • 10. Can I do contra trading with UTRADE Edge account?

    Yes, contra trading is allowed for Singapore, Hong Kong and Malaysia trades in UTRADE Edge account.

  • 11. Can I do short-selling with UTRADE Edge account?

    No, short-selling is not allowed in UTRADE Edge account.

  • 12. Is there a trading limit on the value of shares I can trade?

    Trading limit is based on x 1 of cash deposit.

    Note: Trading limit is computed in SGD. If you deposit foreign currencies, a SGD equivalent will be computed after taking into consideration currency fluctuations.

  • 13. What is the settlement period?

    MarketSettlement Period
    Singapore Trade Date + 2 market days
    Malaysia Trade Date + 2 market days
    Hong KongTrade Date + 2 market days
    U.S.Trade Date + 2 market days

    *For SGX
    From 10 Dec 2018, for SGX trades denominated in a foreign currency, if T+2 (i.e 2 Singapore business days after trade date) is a currency holiday, both money and securities settlement will take place on the next banking day, common to both SGD and the foreign currency, if settlement date falls on a foreign currency holiday. Visit SGX FAQ for more details.

    For foreign trades executed in HK, Malaysia and US markets, if the due date falls on Singapore holidays, money settlement will take place on the next business day (ie Due Date + 1 business day)

    Shares will be force-sold if payment is not received by due date.

    UOBKH reserves the right to sell your share holdings in your Sub-Account or held in custodian with us, or use the available cash balance in your Trust Account to settle any outstanding position or contra loss.

  • 14. How do I fund my UTRADE Edge account?

    You may deposit money by sending us a cheque (payable to UOB Kay Hian Pte Ltd) or deposit cash at our counter located at 8 Anthony Road #01-01 Singapore 229957 or via fund transfer:

    Bank: United Overseas Bank Singapore (Main Branch)

    For account: UOB Kay Hian Private Limited

    Account number: 101-310-502-8

    Payment Details: Please state your trading account number.

  • YieldMax

  • 1. What is YieldMax account?

    YieldMax is a leverage product which allows you to maximis your returns based on a customized portfolio of different counters.

    For more details, please refer to our Basic Terms of Yieldmax Margin Facility

  • 2. What are the benefits of YieldMax account?

    You can design your won portfolio to maximize yield using our YieldMax calculator. The YieldMax calculator can be located under “Trading Tools” tab of UTRADE Web. Two sample portfolios and a user guide are included for your reference. Login now to try it!

    You can access a diversified range of high income yielding instruments such as REITs, business trusts, blue chip and bank perpetual stocks.

    In addition, you can enjoy a low financing interest rates of only 3.75%* pa and up to 3.3x margin leverage, and flexibility to take profit and rebalance your portfolio anytime, without lock-in period.

  • 3. How are dividends and returns in the online yield/beta calculator derived?

    Dividends are estimates derived from market consensus dividend yields, assuming a holding period of one year.

    Returns are calculated based on the dividends expected from your selected portfolio of stocks, and are adjusted for funding costs (i.e. margin financing interest), thereby providing an indication of your expected net yields. Do note that returns are not adjusted for possible price fluctuations.

  • 4. What is beta?

    Beta is a measure of volatility in comparison to the market as a whole. The higher the beta, the higher the volatility.

  • 5. What counters can I trade with a YieldMax account?

    Please click here to see the full list of counters.

    Non-qualifying counters, if traded in the YieldMax account, will not qualify for the special interest rate and will be transferred out of the YieldMax account into your other margin or cash account(s).

  • 6. Do I need to open a separate YieldMax account to enjoy all the benefits of YieldMax?

    To enjoy the special interest rate, you will need to open a separate YieldMax margin account. Speak with your Trading Representative or call our Client Services hotline at +65 6536 9338 to find out how.

    Nonetheless, you can still use our online yield/beta calculator to design your own portfolio and trade via your existing cash and/or margin accounts.

  • 7. What is the margin financing interest rate?

    Enjoy a special interest rate of only 3.75% p.a., subject to change.

  • 8. What is the margin ratio?

    Funding is at 70% advance margin, with margin call at 75%. Hence your initial deposit should be at least 30% of your intended portfolio value.

  • 9. How do I fund my YieldMax account, and is there a minimum amount for collateral?

    SGD cash deposit and/or Category S1, S2 and/or S3 share collateral are accepted, subject to a minimum amount/value of S$15,000.

    Transfer-in of share collateral from existing margin accounts are subject to 0.25% transfer fee.

  • 10. Is there a facility limit?

    The facility limit is S$350,000. Hence your maximum portfolio value is S$500,000.

  • 11. Is there a lock-in period?

    With the YieldMax account, you enjoy the flexibility to close your positions at anytime without any lock-in period.

  • 12. Are there any other charges?

    CDP sub account maintenance fee chargeable by CDP.

    Handling charges levied by our Custodian Department for dividend payments.

  • Services

  • UTRADE Rewards

  • 1. What is UTRADE Rewards?

    UTRADE Rewards is a loyalty programme that rewards our clients with points for choosing UOB Kay Hian as their preferred broker. It is our way of saying “Thank You” for making us your top choice every time you trade. You can redeem these Rewards Points for an exciting range of redemption options including trade rebates, trade rewards, lifestyle rewards and education rewards.

  • 2. Who is eligible for UTRADE Rewards?

    All UOB Kay Hian clients with one or more of the following accounts are eligible for UTRADE Rewards:

    • Cash (Individual and Joint)
    • Margin Financing
    • YieldMax
    • UTRADE Edge
  • 3. How do I earn/accumulate Rewards Points?

    For every S$1 of brokerage paid to UOB Kay Hian, clients will be awarded with 1 Rewards Point. All online and offline trades for SGX, Bursa, HKEx, HK-Shanghai/Shenzhen Stock Connect, US, TSX and LSE executed via an eligible online trading account will be awarded with Rewards Points. Rewards Points are awarded on a contract level daily, and rounded down to the nearest Rewards Point per contract.

  • 4. When do my Rewards Points expire?

    Rewards Points earned will be valid for up to two calendar years. Rewards Points accumulated in a single calendar year will expire at the end of the following calendar year (31 December).

  • 5. Can I combine the Rewards Points that I have earned from my different trading accounts?

    Rewards Points earned from multiple trading accounts can be combined for redemption as long as these trading accounts are linked to one login.

  • 6. When and how can I make redemptions?

    You can make redemptions via UTRADE Reward page. To redeem, please login to UTRADE web and click on ACCOUNT MANAGEMENT and select Rewards

  • 7. When will my Rewards Points be deducted?

    Upon successful redemption, the corresponding Rewards Points will be deducted from your account immediately.

  • Value Added Services

  • 1. What features are available for subscription?

    Subscription Services Subscription Period Subscription Fee
    (before 7% GST)
    Subscription Fee
    (after 7% GST)
    SGX Market Depth 3-month S$75.00 S$80.25
    SMS Stock Alerts 3-month S$30.00 S$32.10
    HK Live Prices 3-month S$150.00 S$160.50
    US Live Prices
    (UTRADE does not offer live price for AMEX)
    3-month S$25.00 S$26.75

    Click here for the subscription form or call Client Services at +65 6536 9338 to have the application form sent to you. Payment of 3 months subscription must be submitted with the subscription form.

  • 2. When do I make payment for my subscription?

    If this is your first month of subscription, you must make payment for 3 months subscription before the services can be activated. Kindly inform your Trading Representative or E-Business Department (ebiz@uobkayhian.com) via email after payment is made.

    We will send you a renewal notification before end of your existing subscription period. Please make advance payment before the start of next subscription period. Otherwise, your subscription will not be renewed at end of existing subscription period.

  • 3. How long does it take to activate my subscription?

    To facilitate payment clearance, please allow a processing time of at least 3 working days. We will notify your Trading Representative upon successful activation.

  • 4. How do I access SGX Market Depth information?

    Right-click on the stock name and select Market Depth accordingly.

  • 5. What are the additional features I can gain access to when I subscribe to the HK Live Price package?

    Apart from receiving Hong Kong real-time streaming price quotes, you can also gain access to

    • MyPage up to 3 customisable pages
    • HKEx Intraday Chart
    • HKEx Broker Queue
    • HKEx Market Depth

    To access, right-click on the stock name and select Intraday Chart / Broker Queue / Market Depth accordingly.

  • 6. How do I create customisable pages under MyPage?

    Enjoy the convenience of MyPage to customise your preferred trading screen by selecting different pagelets into a single page.

    We have set Watchlist, Place Order and Order Book as default pagelets on MyPage. You may edit and/or create up to 3 customisable pages, and up to 6 pagelets per page. Kindly refer to User Guide for more details.

  • 7. How do I configure my mobile number and email address for receiving trade confirmations and stock alerts?

    You can do so by following these steps:

    Step 1: Click on the "Account Management" tab.
    Step 2: Click on "Preferences" link.
    Step 3: Enter your mobile number and email address under "Alert Configuration" and select "Activate".
    Step 4: Click "Save".

    Trade Confirmation

    Trade confirmation alerts are only indicative tools and are not guaranteed. Clients should always check their order status in their Order Book page.

    Trade confirmations can also be received via Push Notifications which are available on UTRADE iPhone/Android mobile devices. Refer to user guide for more information.

    Trade confirmation via SMS can only be send to Singapore mobile number.

    Stock Alerts

    Stock alerts can be activated under the Trade tab at the Stock Alert page. The receipt and timeliness of alerts are dependent on the service providers and the data/services subscribed. Please note that SMS stock alert is a subscription service and can only be send to Singapore mobile number. Click here for the subscription form or call Client Services at +65 6536 9338 to have the application form sent to you. Payment of 3 months subscription must be submitted with the subscription form.

    Stock alert can also be received via Push Notifications which are available on UTRADE iPhone/Android mobile devices. Refer to user guide for more information.

  • 8. What is a Push Notification and how does it work?

    A push notification is a message that pops up on a mobile device, it is delivered using the mobile device data connection. Clients do not have to be in the app or be using their devices to receive push notifications. This new feature is provided free to clients to keep them informed of their trade status or market movement of their desired stock on the go. Clients will be notified via a pop-up message when the alert is triggered. Push notifications can be turned on/off on UTRADE Mobile on iPhone/Andriod, refer to user guide.

  • Support & Troubleshooting

  • 1. What are the system requirements for using UTRADE Web?

    • - Screen resolution of 1280 x 1024
    • - Windows 8/10 or Mac OS 10.9 (OS Maverick Version)
    • - Internet Explorer 11.0
    • - Mozilla Firefox 42
    • - Native Safari 5.1.7
    • - Google Chrome 46

    We also recommend that you adjust your browser cache settings to check for newer versions of stored pages upon every visit to a page.

    Please note that system requirements and performance may vary from one platform to another. Notwithstanding our testing, there may still be occasions where you may not have optimal performance on our platform with the above setting or browser. Kindly contact our Client Service at +65 6536 9338 for assistance.

  • 2. What are the steps that I can do to speed up the loading speed of UTRADE web page?

    You may speed up the loading speed of the web page by clearing the browser cache and cookies.

    We also recommend that you adjust your browser cache settings to check for newer versions of stored pages upon every visit to a page.

    Internet Explorer

    Step 1: Click on “Tools” on menu bar and select “Delete browsing history”

    Step 2: Please ensure that the following options are ticked and select “Delete”. After completion, close the browser by clicking on the “X” button on the top right hand corner.

    Step 3: Relaunch www.UTRADE.com.sg


    Google Chrome

    Step 1: Click on the right hand corner icon as shown below and select “History”

    Step 2: Select “Clear browsing data”

    Step 3: Select your preference accordingly under “Time range” and select “Clear Data”.

    Step 4: Close the page and relaunch www.UTRADE.com.sg


    Mozilla Firefox

    Step 1: Click on the right hand corner icon as shown below and select “History”

    Step 2: Select “Clear recent history”

    Step 3: Under “Time range to clear”, select “Everything”. Go through all the options below before you click on “Clear Now””

    Step 4: Close the page and relaunch www.UTRADE.com.sg


    Safari

    Step 1: Click on “Safari” from menu bar and select on “Preferences”

    Step 2: Select “Privacy” and click on “Manage Website Data”

    Step 3: Select “Remove All” and then in the small popup, select “Remove Now”

    Step 4: Close the page and relaunch www.UTRADE.com.sg

  • 3. What are the system requirements for using UTRADE Mobile?

    Android App:

    UTRADE SG Mobile and Tablet - Android 5.0 or above

    iOS App:

    UTRADE SG Mobile - iOS 8.0 or above
    UTRADE SG Tablet - iPad 3 or above, and iOS 9.0 or above

    UTRADE Mobile

    Most web-enabled mobile devices and all desktop/laptop computers can access UTRADE Mobile. However, to ensure an optimal trading experience, please ensure the following:

    Use your device’s default web browser.

    Ensure JavaScript is enabled. If JavaScript is disabled on your device, our system will prompt you to enable JavaScript on your browser.

  • 4. What are real-time streaming prices?

    Streaming prices means that the website is able to dynamically display and update stock data instantaneously.

    Real-time streaming prices are available for SGX and Bursa. You may subscribe to real time streaming prices for HKEx and US markets for a fee, click here for subscription form. Alternatively, you may redeem through UTRADE Rewards.

  • 5. What must I do to view real-time streaming prices?

    Streaming prices is viewed on a secured page and may require you to perform the following steps:

    Step 1: Launch the Microsoft Internet Explorer
    Step 2: Select "Tools" >> "Internet Options"
    Step 3: Click on the "Security" tab and highlight the "Internet" Icon (a picture of a globe)
    Step 4: Click on "Default Level"
    Step 5: Click on "Apply"
    Step 6: Click on the "Advanced" tab and scroll down to Security
    Step 7: Ensure that both "Use SSL 2.0" and "Use SSL 3.0" are ticked

  • 6. What can I do if I have network, personal firewall, anti-virus or content filtering software that affect the display of real-time streaming prices?

    You can do the following steps to resolve the issues:

    Configure the firewall: Enable port 8080 and 443. Add in to the permitted sites "www.utrade.com.sg".

    Disable the firewall:
    Depending on the firewall used, even if the firewall is disabled after startup, there may be some startup features particular to that firewall that will still be enabled. In these cases, completely disable the firewall so that it does not load at startup (i.e. its startup icon is not displayed in the bottom-right task manager bar after turning on the computer).

    If you still have difficulty viewing SGX and Bursa Malaysia streaming prices, please select "Snapshot Mode" under "Account Preference> Preferences>Set Price Mode".

  • 7. What can I do if the stock prices are blank on my screen?

    The blank page might be due to your anti-virus software.

    Bit Defender PRO 2017
    Bit Defender anti-virus’ scan SSL function is incompatible with and unable to scan the security certificate installed (for SSL and TLS data encryption) on UTRADE. Consequently, if you have Bit Defender PRO 2017 installed as your anti-virus software, you will not be able to view price data feed on our UTRADE trading platform. If you wish to view the price feed data, the Bid Defender anti-virus scan SSL function will need to be disabled. If you decide to proceed, please be guided using the following steps:

    Step 1: Open your Bit Defender user menu and select “View Modules”

    Step 2: Click on the “Settings” button on the right hand corner under “Web Protection”

    Step 3: Turn off “Scan SSL” by clicking on the icon

    Step 4: Relaunch your browser for settings to take effect.


    AVG anti-virus software
    (a) AVG Resident Shield settings You will need to set up an exception in the AVG Resident Shield settings. If you decided to proceed, please be guided using the following steps:

    Step 1: Open your AVG program, go to “Options” and select “Advanced settings”

    Step 2: Select “Exceptions” located on the left side of the screen, followed by “Add exception”

    Step 3: Select “URL” under Exception type and enter our URL https://sg.uobkayhian.com and tick on the box below “Use this exception for” :

    Step 4: Click “OK” to save details of the exception

    Step 5: Verify that our URL is added successfully into the exceptions list and click on “Apply” button

    (b) AVG LinkScanner / Online Shield
    To disable the Web Browsing component, kindly follow the steps below:

    Step 1: Open your AVG program, go to “Options” and select “Advanced settings”

    Step 2: Click the Web Browsing component

    Step 3: In the LinkScanner Surf-Shield section, click the switch to change it to “Disabled” (red)

    Step 4: In the Online Shield section, click the switch to change it to “Disabled” (red)

  • 8. What can I do if I am using Sophos Anti-Virus and am unable to launch the UTRADE web platform on Internet Explorer?

    You need to reset the Internet Explorer settings by doing the following:

    Step 1: Exit all programs.
    Step 2: If you are using Windows Vista, click on "Start" and type the following command in search field under "Start": inetcpl.cpl For other Operating Systems, type the command under "Run:" inetcpl.cpl
    Step 3: Click on the "Advanced" tab when the "Internet Options" dialog box appears.
    Step 4: Click on "Reset" under "Reset Internet Explorer settings".
    Step 5: Click on "Reset" again.
    Step 6: Click on "Close" in the "Reset" when Internet Explorer finishes resetting the settings.
    Step 7: Close the "Internet Explorer Settings" dialog box.
    Step 8: Start Internet Explorer again































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