Frequently Asked Questions

  • General

  • Most Popular Frequently Asked Questions

  • 1. I am new to UOB Kay Hian. How do I get started?

    Do not have any account with UOB Kay Hian yet? Open an account with us today.

    Under SGX guidelines, clients must come in person to our office to open a trading account. Our counter services are located at the following location:

    Head Office
    8 Anthony Road #01-01 Singapore 229957 (Next to Newton MRT Station Exit B)
    8.30am – 6.00pm
    Mondays to Fridays (excluding public holidays)
    Investor Centres
    Bedok Jurong East Raffles Place
    Block 214, Bedok North
    Street 1, #01-187,
    Singapore 460214
    Block 134, Jurong Gateway
    Road #01-311,
    Singapore 600134
    39 Circular Road,
    Singapore 049395
    9.00am – 5.15pm
    Mondays to Fridays (excluding public holidays)

    Alternatively, you can also visit any of the UOB branches or Invest Shops during their banking hours.

    Clients who are unable to come down personally to our office to sign the account opening application form, may have his/her identity verified by other means one of more additional processes. Examples of such verification procedures include, but are not limited to, one or more of the following means (as issued under SGX guidelines):

    Accepting account opening forms that are certified by:
    - Justice of Peace, public notaries, lawyers
    - UOB branches (only if applicant holds a UOB account)

    Please bring along the following documents:

    Citizenship Documents Required
    For Singapore Citizens - Identity Card (Pink)
    - Income Documents
    For Singapore PR - Identity Card (Blue)
    - Income Documents
    For Malaysian Citizens - Valid Passport or Malaysian Identity Card
    - Work Permit/Employment Pass (where applicable)
    - Income Documents
    - Proof of Residential Address* (Within the last 3 months)
    - Taxpayer Identification Number Details
    For Other Foreigners - Valid Passport
    - Work Permit/Employment Pass (where applicable)
    - Income Documents
    - Proof of Residential Address* (Within the last 3 months)
    - Taxpayer Identification Number Details

    * Proof of residential address:- Documents such as bank statement, income tax assessment, property tax bill, telecommunication bill or utilities bill.

  • 2. Who can I contact if I have forgotten my user ID or password?

    Please contact our Client Services at +65 6536 9338 during operating hours to request for UTRADE User ID and/or Password. A new set of User ID and/or Password will be generated and sent to you by post after verifying your identity.

    For security purpose, please note that email request is not accepted.

  • 3. How to update my change of particulars?

    Kindly complete the "Update of Personal Particulars" form and email the completed form to contact@utrade.com.sg.

  • 4. What are the trading hours?
    Singapore

    Monday - Friday

    SessionSingapore Time
    Pre-opening0830 – 0859* hrs
    Non-cancellation0858* – 0859 hrs
    Continuous Trading0900 – 1200 hrs
    Mid-Day Break Pre-opening1200 – 1259* hrs
    Non-cancellation1258* - 1300 hrs
    Continuous Trading1300 – 1700 hrs
    Pre-closing1700 – 1705** hrs
    Non-cancellation1704** - 1706 hrs
    Note
    Time PeriodRemarks
    * Pre-open phaseEnds randomly at any time from 0858 - 0859 hrs / 1258 - 1259 hrs and Non-cancellation phase will begin immediately after Pre-open phase ends.
    ** Pre-close phaseEnds randomly at any time from 1704 - 1705 hrs and Non-cancellation phase will begin immediately after Pre-close phase ends.

    For half trading day, Pre-Close routine will end randomly between 1204 hrs and 1205 hrs, i.e. Non-Cancel period can start any time between 1204 hrs and 1205 hrs.

    For more information on SGX trading hours, you may refer to the SGX website.

    Malaysia

    Monday - Friday

    SessionSingapore Time
    1st Session
    Pre-opening0830 – 0900 hrs
    Opening and Continuous Trading0900 – 1230 hrs
    Break*1230 – 1400 hrs
    2nd Session
    Pre-opening1400 – 1430 hrs
    Opening and Continuous Trading1430 – 1645 hrs
    Pre-closing1645 – 1650 hrs
    Trading at Last & Closing**1650 – 1700 hrs

    *Order amendment/cancellation request on unmatched orders made between 1230 hrs to 1400 hrs will only be sent to the exchange at 1400 hrs.

    **Order submission to be based on the last done price at 1650 hrs.

    Hong Kong

    Monday - Friday

    SessionSingapore Time
    Pre-Opening Session
    Pre-opening0900 – 0915 hrs
    Pre-order Matching0915 – 0920 hrs
    Order Matching Period0920 – 0928 hrs
    Blocking0928 – 0930 hrs
    Continuous Trading Session
    Morning Trading0930 – 1200 hrs
    Break^*1200 – 1300 hrs
    Afternoon Trading1300 – 1559 hrs
    Closing Auction Session
    Calculation and Dissemination of Reference Price1600 – 1601 hrs
    Order Input Period1601 – 1606 hrs
    Non-cancellation Period**1606 – 1608 hrs
    Random Closing**1608 – 1610 hrs

    ^New order submission and amendment made between 1200 hrs to 1300 hrs will be sent to the exchange at 1300 hrs.

    * Order cancellation request made between 1200 hrs to 1230 hrs will only be sent to the exchange at 1230 hrs.

    ** New at-auction orders and at-auction limit orders must be between the lowest ask and highest bid of the order book.

    For more details on Hong Kong trading hours and order types applicable to the different session, please click Hong Kong Exchange website.

    Note: For half trading day, Pre-Close routine will end randomly between 1208 hrs and 1210 hrs, i.e. Non-Cancel period can start any time between 1206 hrs and 1208 hrs.

    Hong Kong Shanghai (SSE) and Hong Kong Shenzhen(SZSE)

    Monday - Friday

    SessionShanghai (SSE)Shenzhen(SZSE)
    Singapore Time
    Opening Call Auction0915 - 0925 hrs
    Continuous Auction (Morning)0930 - 1130 hrs
    Continuous Auction (Afternoon)1300 - 1500 hrs1300 - 1457 hrs
    Closing Call AuctionNot applicable1457 - 1500 hrs
    Note
    Time PeriodRemarks
    0920 - 0925 hrsSSE/SZSE will not accept order cancellation
    1457 - 1500 hrsSZSE will not accept order cancellation
    0910 - 0915 hrs;
    0925 – 0930 hrs;
    1255 – 1300 hrs
    Orders and order cancellations can be accepted but will not be processed by SSE/SZSE until the respective market open
    Orders that are not executed during the opening call auction session will automatically enter the continuous auction session.

    US

    Monday - Friday

    US (Eastern) Time0930 - 1600 hrs
    Singapore Time2230 - 0500 hrs (Standard Time)
    2130 - 0400 hrs (during *Daylight Saving Time)

    We do not participate in extended hours trading (pre-open and post-market).

    * To adjust for Daylight Saving Time, the US market hours will move 1 hour forward from the second Sunday of March to the first Sunday of November.

    Orders will be routed for processing from 0830 hrs (Eastern Time) onwards. In accordance to US trading rules, no cancellation or amendment is allowed between 0928 hrs to 0930 hrs (Eastern Time).

    As there is no minimum or maximum bid size check, do exercise cautious during your order submission. If you have entered a higher buying price or a lower selling price than the opening/prevailing price, your order will be executed based on the prevailing market conditions.

  • 5. What are the order types and validities available?

    MarketOrder TypeValidity Type
    SGXLimit *Market
    *Market-to-Limit
    *Conditional Order
    ^Day
    *Fill and Kill (FAK)
    *Fill or Kill (FOK)
    *Good-till-Date (GTD)
    *Good-till-Maximum (GTM)
    BursaLimit^Day
    HKExAt-Auction
    At-Auction Limit
    Limit
    Enhanced Limit
    Special Limit
    ^Day
    USLimit
    Stop Limit
    ^Day

    * For more information, visit http://www.utrade.com.sg/advancedorder


    Limit Order (All Markets)

    A limit order specifies the price and quantity that a buyer or seller is willing to trade at, i.e. at that price or better (lower for buy, higher for sell). Any portion of the order that can immediately be matched is traded as soon as the order is entered. The rest of the unfilled order sits in the order book.

    At-auction Order (HKEx)

    An at-auction order is an order with no specified price and is entered into the trading system for execution at the final Indicative Equilibrium Price (IEP). It enjoys a higher order matching priority than an at-auction limit order and will be matched in time priority at the final IEP.

    Any outstanding at-auction orders after the end of the Pre-opening Session will be cancelled before the commencement of the Continuous Trading Session.

    At-auction Limit Order (HKEx)

    An at-auction limit order is an order with a specified price. An at-auction limit order with a specified price at or more competitive than the final Indicative Equilibrium Price (IEP) may be matched at the final IEP during the pre-order matching period from 9.15am to 9.20am. If an IEP cannot be determined during the Closing Auction Session, the Reference Price will serve as the price for matching. The matching of applicable at-auction orders and at-auction limit orders will occur at the Reference Price instead and the matching mechanism will be same as matching at the IEP.

    All unfilled at-auction limit orders from the Pre-Opening Session will be converted into limit orders and carried forward to the Morning Session provided that the specified price of that at-auction limit order does not deviate 9 times or more from the nominal (last done price).

    Enhanced Limit Order (HKEx)

    An enhanced limit order will allow matching of up to 10 price queues (i.e. the best price queue and up to the 10th queue at 9 spreads away) at one time provided that the traded price is not worse than the input price. The sell order input price cannot be made a price of 9 spreads below the current bid price whereas the buy order input price cannot be made at a price of 9 spreads above the current ask price.

    Any outstanding enhanced limit orders will be treated as a limit order and put in the price queue of the input price.

    Special Limit Order (HKEx)

    A special limit order will allow matching of up to 10 price queues (i.e. the best price queue and up to the 10th queue at 9 spreads away) at one time provided that the traded price is not worse than the input price. There is no restriction on the input price as long as the order input price is at or below the best bid price for a sell order or at or above the best ask price for a buy order.

    Any outstanding special limit orders will be cancelled.

    Visit HKEx website for more information on Order Types and Trading Mechanism.

    Stop Limit Order (US)

    A stop limit order has two price components specified - the activation price and the limit price. When the bid/ask price of the stock reaches the activation price, the order converts to a limit order and is executed at the limit (or better, if available.)

    ^DAY Order

    The order is only valid for the day that is sent to the Exchange. If the order is not executed, it will expire at the end of trading day. The Order Book will reflect the status “E” for expired orders. You will need to re-enter the orders if you want to place the orders for the next trading day.

  • 6. What is the settlement period?

    MarketSettlement Period
    SingaporeTrade Date + 3 market days
    Hong KongTrade Date + 2 market days
    HK –Shanghai/Shenzhen Stock ConnectTrade Date + 1 market day
    MalaysiaTrade Date + 3 market days
    USTrade Date + 2 market days

    If the due date falls on a Singapore holiday, settlement will be made on the following market day. This does not apply to Malaysia, Hong Kong, US holidays.

    Your shares can be force-sold at UOBKH’s discretion if your trade is not settled within settlement period.

  • 7. How do I check for my outstanding amount and settlement date?

    If you have enrolled for E-statement, you can also check for your E-Statement under "Portfolio" tab on the next working day after the trade is done.

    SGX, Bursa, HKEx and HK-Shanghai/Shenzhen Stock Connect

    You can check under "Account Management", "Outstanding Position" on the next working day after the trade is done.

    US Markets

    You can check under "Account Management", "Outstanding Position" two working days after the trade is done.

  • 8. How can I make payment for my trades?

    Please note that there is no processing of payment during Singapore public holidays. You can choose to pay through one of the following ways:

    For SGD payment

    - Cash or Cheque at our counter on the 2nd Floor of our office at 8 Anthony Road

    - Cheque made payable to UOB Kay Hian Pte Ltd. (Please indicate your trading account number and the contract number or the contra statement number on the reverse side of the cheque.)

    - EPS via the ATM or Internet banking

    - GIRO through DBS/POSB, UOB and OCBC bank accounts

    - Bill payment via Internet banking with DBS/POSB, UOB, Standard Chartered and HSBC

    - Trust account that is maintained with UOBKH to facilitate settlement for your share transactions

    For USD payment

    Telegraphic transfer or via USD cheques

    Note: There will be *costs imposed by agent bank for USD cheques drawn on USD *accounts in Singapore. (*Free for UOB Bank USD Account in Singapore)

    For CNY payment

    For settlement in CNY, you have to do a telegraphic transfer to UOBKH at least one day before Trade Date.

  • 9. What features are available for subscription?

    Subscription Services Subscription Period Subscription Fee
    (before 7% GST)
    Subscription Fee
    (after 7% GST)
    SGX Market Depth 3-month S$75.00 S$80.25
    SMS Stock Alerts 3-month S$30.00 S$32.10
    HK Live Prices 3-month S$150.00 S$160.50
    US Live Prices
    (UTRADE does not offer live price for AMEX)
    3-month S$25.00 S$26.75

    Click here for the subscription form or call Client Services at +65 6536 9338 to have the application form sent to you. Payment of 3 months subscription must be submitted with the subscription form.

  • Fees and Commission

  • 1. Equities

    Singapore Online Rates
    Cash Account
    Contract Value up to S$50,0000.275%
    Contract Value above S$50,000 and
    up to S$100,000
    0.22%
    Contract Value above S$100,0000.20%
    Minimum CommissionS$25 / US$19 / A$20 / HK$139
    UTRADE Edge Account
    Flat Rate0.18%
    Minimum CommissionS$18 / HK$100 / RM60 / US$20
    UTRADE Plus Account
    Flat Rate0.12%
    Minimum CommissionS$10
    Other Charges
    Clearing Fee0.0325% on gross consideration
    Please contact your Trading Representative for the quarterly updated maximum for foreign currency denominated counters)
    [Structured Warrants - 0.05% on gross consideration, maximum S$200]
    Trading Access Fee0.0075% on gross consideration
    GST7% on brokerage fees and other charges

    Malaysia Online Rates
    Cash Account
    Contract Value up to RM100,0000.50%
    Contract Value above RM100,000 and
    up to RM200,000
    0.40%
    Contract Value above RM200,0000.30%
    Minimum CommissionRM60
    UTRADE Edge Account
    Flat Rate0.18%
    Minimum CommissionRM60
    Other Charges
    Clearing Fee0.03% on gross consideration
    (Maximum of RM1,000)
    Stamp DutyRM1.00 for RM1000.00 or less
    (Maximum of RM200)
    Commission is subject to prevailing Singapore GST (if applicable)

    Hong KongOnline Rates
    Cash Account
    Contract Value up to HK$250,0000.25%
    Contract Value above HK$250,0000.20%
    Minimum CommissionHK$100
    Rates are split between UOBKH Hong Kong commission and UOBKH Singapore commission, where UOBKH Hong Kong commission is 0.15% (subject to a minimum of HK$50) and UOBKH Singapore commission is 0.05% (where contract value is above HK$250,000) or 0.10% (where contract value is up to HK$250,000, AND subject to a minimum of HK$50).
    UTRADE Edge Account
    Flat Rate0.18%
    Minimum CommissionHK$100
    Other Charges
    Clearing Fee0.003% on gross consideration
    (Minimum HK$3.00, Maximum HK$100.00)
    Stamp Duty0.1% on gross consideration
    (rounded up to the nearest HK$)
    Transaction Levy0.0027% on gross consideration
    Trading Fee0.005% on gross consideration
    GST7% on commission

    HK-Shanghai/Shenzhen Stock ConnectOnline Rates
    Commission0.25%
    Minimum CommissionCNY 80
    GST7% on commission
    Other ChargesRateCharged by
    Handling Fee0.00487% of the consideration of a transaction per sideSSE/SZSE
    Securities Management Fee0.002% of the consideration of a transaction per sideCSRCE
    Stamp Duty0.1% of the consideration of a transaction on the sellerSAT
    Transfer Fee0.002% of the consideration of a transaction per sideChinaClear SSE/SZSE
    0.002% of the consideration of a transaction per sideHKSCC

    USOnline Rates
    Cash Account
    Flat Rate0.30%
    Minimum CommissionUS$20
    UTRADE Edge Account
    Flat Rate0.18%
    Minimum CommissionUS$20
    Other Charges
    SEC Fee
    (applicable for SELL trades only)
    0.0013% on gross consideration
    (effective from 22 May 2018 settlement date, 18 May 2018 trade date)
    FINRA Trading Activity Fee
    (applicable for SELL trades only)
    US$0.000119 per share traded, maximum of US$5.95
    (effective from 1 July 2012 trade date)
    OTC Transaction Fee
    (applicable for OTC SELL trades, where traded price is US$0.10 and below)
    US$0.00001 per share traded
    French Financial Transaction Tax
    (applicable for French ADR BUY trades only)
    0.3% on gross consideration (effective from 29 December 2016 trade date)
    GST7% on brokerage fees

  • 2. Margin Trading

    Please refer to item (4) under our Basic Terms of Share Margin Facility.

  • 3. CFDs

    Country Commission Rate (Online) Minimum Commission (Online) Commission Rate (Offline) Minimum Commission (Offline) Financial
    Charges*
    (rates per annum)
    Monthly Charge for Live Price Feed (Level 1)
     Long Short
    Singapore 0.25% SGD 25 0.25% SGD 40 4.5% 4% to 8% FREE
    Hong Kong 0.32% HKD 150 0.32% HKD 200 4.5% 4% to 8% HKD 120
    United States 0.22% USD 20 0.22% USD 30 4.5% 3% to 4% USD 3
    Australia 0.20% AUD 15 0.50% AUD 50 5.5% 3% AUD 25
    Malaysia 0.40% USD 20 0.70% USD 50 5.5% As low as 6% USD 1

    *Applicable to non-promotional periods. Rates may be subject to change.

    Commission fees include all foreign fees payable such as stamp duty and exchange fees.

    All CFD trades will be settled in the traded currency.

    All commission charges will be subjected to 7% GST and are automatically deducted from your CFD account the following morning.

  • 4. LFX

    Minimum deposit to open an LFX account is SGD5,000 or equivalent.

    There may be daily financing charges that are dependent on current interest rates and the currency pairs traded.

  • 5. Diamond Trading

    ProductsTransaction Value (USD)Commission RateTrading Access FeesSDiX Exchange FeesMin Comm (Incl of SDiX fees)
    BasketsAny1%0.10%0.25%USD67.50
    Single Large Stones< 100,0001%0.10%0.50%USD300
    ≥ 100,0001.50%0.10%2%N.A

    Other FeesUOBKH FeesSDiX ExchangeMin Fee (Incl of SDiX fees)
    Custody fees per month based on the average inventory0.005%0.015%N.A
    Withdrawal fees per instance based on value0.75%1.25%USD100

    All Fees are subjected to 7% GST

  • Corporate Action

  • 1. What is Corporate Action?

    A corporate action is an event initiated by a public company that affects the securities (equity or debt) issued by the company. Some corporate actions such as a dividend (for equity securities) or coupon payment (for debt securities) may have a direct financial impact on the shareholders or bondholders; another example is a call (early redemption) of a debt security. Other corporate actions such as stock split may have an indirect impact, as the increased liquidity of shares may cause the price of the stock to decrease. Some corporate actions such as name change have no direct financial impact on the shareholders. Corporate actions are typically agreed upon by a company's board of directors and authorized by the shareholders. Some examples are stock splits, dividends, mergers and acquisitions, rights issues and spin offs.

    Corporate actions taken by companies listed on SGX.

    Kindly refer to CDP website for more information on the following types of corporate actions:
    1. Dividends
    2. Rights
    3. Takeovers
    4. Warrants
    5. Coupon / Redemption

    Examples of Types of Corporate Actions

    S/NoTypes of Corporate ActionDescription
     1Bonus IssueNew shares in a Company XYZ that are issued free to existing shareholders. New shares are typically issued to shareholders in proportion to their holdings as at a date specified by the Company XYZ.

    For example, the Company XYZ declared 1 bonus share for every 10 shares held. If you are holding 1000 shares, your bonus entitlement will be 100 shares.

     2Share SplitA share split is similar to a bonus issue in that shareholders are issued with new shares at no cost. But its effect on the balance sheet is different from a bonus issue.

    Usually, a share split reduces the par value of each share, but increases the number of shares by the same proportion.

    For example, the Company XYZ declares Sub-division of every 1 existing ordinary share into 10 ordinary shares”.

    If you originally held 1000 shares, your new holdings will be increased to 10000 shares.

     3 Share ConsolidationShare consolidation is the opposite of a share split.

    The existing shareholder's shares are replaced with a smaller number of shares with a higher par value.

    For example, the Company XYZ declared “Share consolidation of every 100 ordinary shares into 1 consolidated share” If you originally held 1000 shares, your new holdings will be reduced to 10 shares.

  • 2. Effect on prices whenever there is a corporate action

    The trading price will usually be adjusted accordingly to reflect the effect of the share consolidation / split / dividend / bonus / rights issues or others. However, the stock prices may also be affected by a myriad of factors such as the usual market forces of demand and supply, economic and political events (both locally and overseas).

    The above information serves as an illustration only. One should not rely on the information above for your trading decision.

  • 3. Where can I get information on company announcements (i.e corporate actions)?

    You may obtain information from relevant exchange websites or from the links below:

     SGX: Company Announcements | Corporate Action
     Bursa: Company Announcements | Corporate Action
     HKEx
     HK-Shanghai/Shenzhen
     NASDAQ
     NYSE/NYSE ARCA/Amex

  • 4. Indicators for Corporate Actions on Trading System effective 20 Dec 2015

    SGX will display cum-entitlement (CE) and ex-entitlement (XE) corporate action indicators for stocks undergoing share consolidation or share split corporate actions. This will better alert market participants that a stock is about to or have just undergone a corporate action, and prompt them to find out more on the details of the corporate action event.

    CE stands for cum-entitlement, which indicates that a stock is about to undergo a corporate action event and is trading on the basis of the upcoming corporate action event. Investors who purchase the stock when the CE indicator is displayed will be entitled to the corporate action declared by the company.

    XE stands for ex-entitlement, which indicates that a stock has just undergone a corporate action and is trading on the basis that the corporate action event applies. Investors who purchase the stock when the XE indicator is displayed will not be entitled to the corporate action previously declared by the company.

    After a company makes an announcement for share consolidation, CE will be displayed for the stock, indicating that the stock is trading on a pre-consolidation basis and is about to undergo a share consolidation.

    On the ex-date, consolidation is effective and the XE will be displayed for the stock to indicate that it is now trading on a post consolidation basis.

    The table below shows the display of indicators CE/XE on key dates:

    Pre-Consolidated CounterPost-Consolidated Counter
    (Different stock code)
    After company announcement on corporate actionCENot trading yet
    On ex-date (first day trading on consolidated basis)XEXE
    ex+1 and ex+2XEXE
    On record date +1 (or ex+3)DL (to be delisted)Remove XE indicator

    Kindly refer to SGX website for more details on Company Announcement and Corporate Action.

  • Prohibited Trading Conduct

  • 1. Prohibited Trading Conduct

    It is important that investors are educated about the prohibited conduct. Please note that below is only an extract of the Securities and Futures Act ("SFA"), Prohibited Conduct - Securities. For more information, kindly refer to Securities and Futures Act – Part XII Market Control.

    We would also want to highlight certain trading practices that are prohibited by law under the Securities and Futures Act (“SFA”). These practices could possibly be deemed as offences under Section 197 of the SFA on false trading and market rigging transaction.

    The following illustrates the prohibited practices where there is a No change in beneficial ownership of securities.

    Example 1:

    Client A has one trading account and used the same trading account number to trade

    Client A places an order via the Internet to buy X number of shares in Company ABC at $0.50 in the market. Following the first order placed, he later keyed-in another order, via the Internet, to sell shares in Company ABC at the same price in the market. The sell order was matched (completely or partially) against his own buy order in his trading account in the market. The reverse also applies where client A’s sell order matches against his subsequent buy order.

    Example 2:

    Client B has multiple accounts (Cash / SBL / Margin) opened with UOB Kay Hian Pte Ltd and used a different trading account number to trade

    Client B places an order under his cash account, via the Internet, to buy X number of shares in Company ABC at $0.50 in the market. Following the first order placed, he keyed-in another order, under his SBL / margin account (i.e. different trading account number), via the Internet, to sell shares in Company ABC at the same price in the market. The sell order was matched (completely or partially) against his own buy order in his cash accounts in the market. The reverse also applies where client B’s sell order in his cash account matches against his subsequent buy order in his other accounts.

    The above examples have the effect of creating a “wash sale”. A wash sale is a purchase or sale of any securities that does not involve a change in the beneficial ownership of those securities.

    Section 197 (1) of the SFA prohibits any person from creating or doing anything that is intended or likely to create a false or misleading appearance of active trading in any securities on a securities market, or with respect to the market for, or the price of, such securities. Wash sale could have the effect of creating such false or misleading appearances.

    Under Section 197(3) read with section 197(4) of the SFA, a person engaging in wash sales in securities is deemed to have created a false or misleading appearance of active trading in securities on a securities market unless the person establishes that the purpose for which he conducted the wash sale was not, or did not include, the purpose of creating a false or misleading appearance of active trading in securities on a securities market.

    Apart from the above, there are some other market conduct offences under the SFA which apply generally to a person as follows:

    SFA 198: Securities market manipulation
    SFA 199: False or misleading statements, etc.
    SFA 200: Fraudulently inducing persons to deal in securities
    SFA 201: Employment of manipulative and deceptive devices
    SFA 202: Dissemination of information about illegal transactions
    SFA 204: PENALTIES

    Clients shall not participate in any prohibited market conduct in securities or in any insider trading or knowingly assist a person in such conduct. For more information, please refer to MAS Enforcement Actions and Securities and Futures Act – Part XII Market Control.

  • Getting Started / Account Opening

  • 1. I am new to UOB Kay Hian. How do I get started?

    Do not have any account with UOB Kay Hian yet? Open an account with us today.

    Under SGX guidelines, clients must come in person to our office to open a trading account. Our counter services are located at the following location:

    Head Office
    8 Anthony Road #01-01 Singapore 229957 (Next to Newton MRT Station Exit B)
    8.30am – 6.00pm
    Mondays to Fridays (excluding public holidays)
    Investor Centres
    Bedok Jurong East Raffles Place
    Block 214, Bedok North
    Street 1, #01-187,
    Singapore 460214
    Block 134, Jurong Gateway
    Road #01-311,
    Singapore 600134
    39 Circular Road,
    Singapore 049395
    9.00am – 5.15pm
    Mondays to Fridays (excluding public holidays)

    Alternatively, you can also visit any of the UOB branches or Invest Shops during their banking hours.

    Clients who are unable to come down personally to our office to sign the account opening application form, may have his/her identity verified by other means one of more additional processes. Examples of such verification procedures include, but are not limited to, one or more of the following means (as issued under SGX guidelines):

    Accepting account opening forms that are certified by:
    - Justice of Peace, public notaries, lawyers
    - UOB branches (only if applicant holds a UOB account)

    Please bring along the following documents:

    Citizenship Documents Required
    For Singapore Citizens - Identity Card (Pink)
    - Income Documents
    For Singapore PR - Identity Card (Blue)
    - Income Documents
    For Malaysian Citizens - Valid Passport or Malaysian Identity Card
    - Work Permit/Employment Pass (where applicable)
    - Income Documents
    - Proof of Residential Address* (Within the last 3 months)
    - Taxpayer Identification Number Details
    For Other Foreigners - Valid Passport
    - Work Permit/Employment Pass (where applicable)
    - Income Documents
    - Proof of Residential Address* (Within the last 3 months)
    - Taxpayer Identification Number Details

    * Proof of residential address:- Documents such as bank statement, income tax assessment, property tax bill, telecommunication bill or utilities bill.

  • 2. I have an existing account with UOBKH. How do I apply for UTRADE online trading facility?

    Download the
    - Online Trading Facility Activation (Existing Individual Client)
    - Online Trading Facility Activation (Existing Corporate Client)
    complete and mail it to:
    UOB Kay Hian Private Limited Client Services Department
    8 Anthony Road
    #01-01
    Singapore 229957

    Alternatively, you can contact the Client Services at +65 6536 9338 during operating hours or your Trading Representative for assistance.

    Your user ID and password will be sent to you once the application is approved.

  • 3. How long does it take to process the application?

    For existing clients, it takes about five working days upon receiving your completed forms. For new clients, it takes five working days once your CDP and other relevant accounts are opened.

  • 4. What is W8-BEN form (for trading in US)?

    The W-8BEN form refers to the Certificate of Foreign Status of Beneficial Owner, and is required for non-US citizens and residents.

    Existing clients should complete (including the W-8BEN portion) and mail the Online Trading Account Application form to:

    UOB Kay Hian Private Limited
    Client Accounts Department
    8 Anthony Road
    #01-01
    Singapore 229957

    New clients are required to visit our office to open a trading account.

    As these forms expire at the end of the third succeeding calendar year, we will inform clients to resubmit these forms every three years.

    Note:
    1. US citizens and residents are restricted from trading in the US market through UOB Kay Hian, due to NASD regulatory policy. Should your citizenship/residency change from non-US to US, you are required to notify us immediately and close your account.

    2. Likewise, should your citizenship/residency change from one non-US country to another non-US country, you are required to resubmit the W-8BEN form.

    3. Submission of the W-8BEN form does not exempt clients from the withholding tax imposed on dividends/interest.

  • 5. What is Investor ID Model regime for Northbound Trading (HK - Shanghai/Shenzhen Connect)?

    Clients who trade Northbound shares via China Connect System will be required to have their information submitted to HKEX, which in turn will transmit to China Mainland Exchanges:
    - Individual Account: Name, ID Issuing Country, ID Type and ID Number
    - Corporate Account: Entity name, Place of Incorporation and Legal Entity Identifier ("LEI") / Certificate of Incorporation number

    Visit HKEX website for more information.

    Clients are to sign and return 'Request for Trading in Northbound China Connect shares' form* to UOB Kay Hian Pte Ltd to give their consent to disclose their particulars prior to trading in Northbound shares. It takes about four to five working days for processing.

    From 26 Sep 2018, existing clients with Northbound shares will only be allowed to sell their holdings if no form is submitted.

    Note
    *Please read this statement together with the request form.
    - Clients with multiple accounts will only require to submit one form.
    - For joint account holders, both account holders will have to sign the form.

  • 6. How to update my change of particulars?

    Kindly complete the "Update of Personal Particulars" form and email the completed form to contact@utrade.com.sg.

  • 7. How can I learn more about the UTRADE trading platforms?

    We conduct monthly online trading education workshops throughout the year to share tips on how to best utilize the UTRADE Trading Platforms.
    Click here to register

    You may also refer to our user guides for step-by-step instructions on navigating the UTRADE trading platforms.

  • Login & Security

  • Web Login

  • 1. How do I login to UTRADE Web?

    Step 1

    Ensure you are in UTRADE Singapore homepage at http://www.utrade.com.sg

    Step 2

    Select Login > Equities

    Step 3

    Enter your User Name / User ID and Password and select the price page of your preferred market, then click on the "Log in" button.

  • 2. What can I expect when I login for the first time?

    For security reason, you will be prompted to change your password when you login for the first time. After your password is changed successfully, the Terms and Conditions governing internet trading will be displayed. Clients are advised to read the Terms and Conditions carefully.

    After you have accepted the internet trading Terms and Conditions, please proceed to “Account Management” menu and select “Account Details” page. It is a requirement by the Exchanges to submit a one-time acceptance of Agreement prior to trading. Kindly click on the respective Exchanges for acceptance of Agreement.

    To view your trading limit, kindly go to “Trade” menu and select “Place Order”. Please contact your Trading Representative regarding your trading limits.

  • 3. Why do the UTRADE trading platforms prompt me that I have an invalid login?

    UTRADE trading platforms will automatically prevent someone from logging into the system using an incorrect user ID or password. Please ensure the following:

    - The caps lock is on or off as the password is case sensitive
    - You have entered the correct user ID and password

  • 4. What will happen if I have too many unsuccessful login attempts?

    For your protection, your online account will be disabled after three unsuccessful login attempts. Please contact Client Services at +65 6536 9338 during operating hours for assistance.

  • 5. Who can I contact if I have forgotten my user ID or password?

    Please contact our Client Services at +65 6536 9338 during operating hours to request for UTRADE User ID and/or Password. A new set of User ID and/or Password will be generated and sent to you by post after verifying your identity.

    For security purpose, please note that email request is not accepted.

  • 6. What security measures do UOBKH practice to protect my online trading?

    Some of the security features we have in place to protect your online trading include:

    Firewalls

    Firewalls are in place to allow legitimate network traffic.

    SSL Encryption

    To protect your data from being tampered with during transmission, all information exchanged on the secure pages is encrypted. Any data that you send will be scrambled into an unrecognized form before it is transmitted to our server.

    Intrusion Detection System (IDS)

    The IDS provides 24x7 network security surveillance and proactively prevents security breaches to guard our websites and systems against intrusion.

    Unique User ID and Password

    You are identified uniquely by your user ID and can only log into the secured portions of the system with your password. Transactions will only be authorized with your valid user ID and password.

  • 7. What should I do to ensure security when I am trading online?
    Log out before closing the browser

    To ensure that you close the session successfully, you should always log off by clicking “Logout’ on the top right corner before closing the browser.

    Ensure you have the latest browser version

    With the latest browser version, you will have the latest updated security features for that browser.

    Enable TLS support for your internet browser

    Internet Explorer
    To enable TLS support for IE, please open your IE browser and follow these steps:

    Step 1: Select "Tools" >> "Internet Options"

    Step 2: Select "Advanced" tab.

    Step 3: Tick "TLS1.1" and "TLS1.2"

    Step 4: Click on "OK" and save the changes

    Mozilla Firefox
    To enable TLS support for Firefox, please open your Firefox browser and follow these steps:

    Step 1: In the address bar, type about:config and press Enter

    Step 2: In the Search field, enter tls. Find and double-click the entry for security.tls.version.min

    Step 3: Set the integer value to 3 to force protocol of TLS 1.3

    Step 4: Click on OK

    Step 5: Close your browser and restart Mozilla Firefox

    Google Chrome
    To enable TLS support for Chrome, please open your Chrome browser and follow these steps:

    Step 1: Click Alt F and select "Settings"

    Step 2: Scroll down and select "Advanced"

    Step 3: Scroll down to the "System" section and click on "Open proxy settings"

    Step 4: Select "Advanced"

    Step 5: Scroll down to "Security" category, check the option box for Use TLS 1.1 and Use TLS 1.2

    Apple Safari
    If you are using Safari version 7 or greater, TLS 1.1 and TLS 1.2 are automatically enabled

    Clear your cache after each session

    When you login to our UTRADE Trading Platforms, temporary files are stored in your system's cache. You can clear your cache after each session by following these steps:

    Step 1: Select "Tools" >> "Internet Options"

    Step 2: Select "General" tab.

    Step 3: Click on the "Delete Files" button under the Temporary Internet Files.

    Step 4: Tick the "Delete all offline content" and click on "OK"

    Step 5: Click on "OK" and save the changes

    Avoid sharing or using shared / public computers

    Sharing or using shared or public computers to access UTRADE Trading Platforms is a potential security risk on your part. If you use a shared or public computer, ensure that you disable AutoComplete, log out, and clear your cache after your session.

    Ensure adequate security if on a wireless network

    Be certain that the wireless network has been configured to incorporate network security, including but not limited to, data encryption.

    Download UTRADE app from official source

    Clients are advised to download our UTRADE app from the official Android/iPhone source respectively at Google Play and Apple App Store.

    Check your account regularly

    Always check your order history regularly to ensure that all details are updated and there has been no unauthorized access on your account. Please inform us immediately if you suspect unauthorized access on your account.

    Regularly update your contact details

    Keep us updated on your latest contact details to facilitate us in contacting you when necessary.

    Protect your computer against malicious viruses

    You are advised to install and update anti-virus software. Do not install software programs from an unknown source. Certain viruses as well as programs may capture sensitive personal data without your knowledge. You can prevent this by constantly updating your anti-virus software and regularly scanning your system.

    Important tips on how you can safeguard and protect your account information

    To ensure that your online security and account information are not compromised, we recommend that you adopt the following security guidelines:

    (a) Please do not select the browser option for storing or retaining user name and password
    (b) Password must be kept confidential and not be divulged to anyone.
    (c) Password must be memorised and not be recorded anywhere.
    (d) Password must be changed regularly, or when there is any suspicion that it has been compromised or impaired.

  • 8. What should I do to protect my password?

    - Avoid simple passwords that can be easily guessed such as NRIC numbers, birth dates.

    - Use a password that is alphanumeric and avoid sequential numbers e.g. 123456, abcdefg, qwerty.

    - Change password regularly or when you suspect that your password has been discovered or used by others.

    Note: UOBKH will never request for clients to disclose their passwords under any circumstances.

  • 9. How do I change my user ID and/or password?

    You may change your user ID and/or password under 'Account Management'. There will be a confirmation message on the screen after you have successfully changed your User ID and/or Password.

  • Second Factor Authentication (2FA)

  • 1. What is Second Factor Authentication (2FA)?

    Second Factor Authentication or 2FA is the verification of a user and authenticating that he is who he says he is with a unique and randomly generated password, also known as a One-Time PIN (OTP), from a 2FA device that he owns which is linked to his Online Service Provider (in this case UOB Kay Hian).

  • 2. What is OneKey?

    OneKey is the world’s first national second factor authentication device for all users of private and public sector online services provided by Assurity.

  • 3. Who is Assurity?

    Assurity Trusted Solutions Pte Ltd ("Assurity") is a wholly-owned subsidiary of the Info-communications Development Authority of Singapore ("IDA"). It has been set up to operate the National Authentication Framework (NAF) and to provide 2FA services.

  • 4. Who would require the 2FA device?

    All UOB Kay Hian customers who wish to access UTRADE will need to register for the device.

  • 5. Why did UOB Kay Hian adopt 2FA for UTRADE?

    UOB Kay Hian is committed to provide a secure and safe environment for customer performing online trading. With the implementation of 2FA, we aim to provide substantially better security and make it much more difficult for online fraud and mischief to occur.

  • 6. What is the cut-off date for 2FA registration/linkage?

    You can continue to login to UTRADE Web and UTRADE Mobile without a 2FA device until further notice, but are encouraged to register early to ensure a smooth transition. The cut-off date to register for and link your 2FA device will be announced in due course and in advance. Clients who have not linked their 2FA device after this cut-off date will not be able to login.

  • Registering, Activating and Linking My 2FA Device

  • 1. How do I obtain my 2FA device?

    A) If you’re a Singaporean/PR and do not already have a OneKey token, kindly follow the steps below:

    Login to UTRADE Web and click on the Register button which appears on the 2FA Login page. In the pop-up that appears, enter your NRIC number and proceed.

    You will be linked to the Assurity registration page and guided through the registration steps. Upon successful confirmation, you will receive the device and PIN mailer through mail at the official local address as per NRIC within three and five working days respectively. Click here for a step-by-step guide

    Alternatively, on-site registration is available at the OneKey Customer Care Centre located at:

    DUO Galleria
    7 Fraser Street
    #B3-22/23/24
    Singapore 189356

    Registration at the OneKey Customer Care Centre is based on verification and matching of your NRIC, so you will need to be at the Customer Care Centre and have this document with you at the point of registration.

    B) If you already have a OneKey token, kindly proceed to link your device to your UTRADE login (refer to step by step guide under item 3 below)

    C) If you're a foreigner (including FIN holders) or corporate/institutional client, kindly await our further update on relevant procedures.

  • 2. How do I activate my 2FA device?

    To activate your 2FA device, you will need to visit the OneKey website at www.onekey.sg and click on the Activate Your OneKey Here button. After which, use the device and PIN mailer to log in. Follow the step by step activation process to complete your activation. Click here for a step-by-step guide.

    Alternatively, if you had collected your device at the Customer Care Centre, your activation password would be issued to you at the same time and you may proceed immediately to activate your device at any of the Self Activation Counters available at the Customer Care Centre or you may wish to activate it later at your convenience by following the process mentioned above.

    Do note that the activation password sent within the PIN mailer is only valid for 90 days from the date the PIN mailer was issued. If you choose to activate your device after the expiry date, you will need to request for another activation password through the OneKey Customer Care Hotline at (65) 65663539 (OKONEKEY).

  • 3. How do I link my 2FA device to my UTRADE login?

    Step 1: Upon login to UTRADE Web, click on the Link button found on the 2FA Login page.

    Step 2: On the 2FA Linkage pop-up that appears,

    i) Key in your NAF ID (Username used in the OneKey account)

    ii) Input the Device ID that is found at the back of 2FA device on the bottom left

    iii) Press the ‘OTP’ button on the front of the 2FA device to retrieve the OTP and input the 8 digit OTP.

    iv) Click on the Go button.

    You have now successfully linked your 2FA device with UTRADE and would require the 2FA device to generate the OTP upon every login to UTRADE Web or UTRADE Mobile.

  • Trading

  • Market

  • 1. What are the Markets available for trading?

    You can trade in SGX, Bursa, HKEx, HK –Shanghai/Shenzhen Stock Connect and US (NYSE, NYSE ARCA, NASDAQ and AMEX).

    The list of US listed securities that can be traded online (with current market capitalisation greater than US$1 billion) can be viewed here.

    Note: Trading in US Pink Sheet (OTC markets) and OTC Bulletin Board (OTCBB) are not available on UTRADE.

    The list of eligible securities for trading through HK-Shanghai/Shenzhen Stock Connect can be viewed here.

  • 2. What are the trading hours?
    Singapore

    Monday - Friday

    SessionSingapore Time
    Pre-opening0830 – 0859* hrs
    Non-cancellation0858* – 0859 hrs
    Continuous Trading0900 – 1200 hrs
    Mid-Day Break Pre-opening1200 – 1259* hrs
    Non-cancellation1258* - 1300 hrs
    Continuous Trading1300 – 1700 hrs
    Pre-closing1700 – 1705** hrs
    Non-cancellation1704** - 1706 hrs
    Note
    Time PeriodRemarks
    * Pre-open phaseEnds randomly at any time from 0858 - 0859 hrs / 1258 - 1259 hrs and Non-cancellation phase will begin immediately after Pre-open phase ends.
    ** Pre-close phaseEnds randomly at any time from 1704 - 1705 hrs and Non-cancellation phase will begin immediately after Pre-close phase ends.

    For half trading day, Pre-Close routine will end randomly between 1204 hrs and 1205 hrs, i.e. Non-Cancel period can start any time between 1204 hrs and 1205 hrs.

    For more information on SGX trading hours, you may refer to the SGX website.

    Malaysia

    Monday - Friday

    SessionSingapore Time
    1st Session
    Pre-opening0830 – 0900 hrs
    Opening and Continuous Trading0900 – 1230 hrs
    Break*1230 – 1400 hrs
    2nd Session
    Pre-opening1400 – 1430 hrs
    Opening and Continuous Trading1430 – 1645 hrs
    Pre-closing1645 – 1650 hrs
    Trading at Last & Closing**1650 – 1700 hrs

    *Order amendment/cancellation request on unmatched orders made between 1230 hrs to 1400 hrs will only be sent to the exchange at 1400 hrs.

    **Order submission to be based on the last done price at 1650 hrs.

    Hong Kong

    Monday - Friday

    SessionSingapore Time
    Pre-Opening Session
    Pre-opening0900 – 0915 hrs
    Pre-order Matching0915 – 0920 hrs
    Order Matching Period0920 – 0928 hrs
    Blocking0928 – 0930 hrs
    Continuous Trading Session
    Morning Trading0930 – 1200 hrs
    Break^*1200 – 1300 hrs
    Afternoon Trading1300 – 1559 hrs
    Closing Auction Session
    Calculation and Dissemination of Reference Price1600 – 1601 hrs
    Order Input Period1601 – 1606 hrs
    Non-cancellation Period**1606 – 1608 hrs
    Random Closing**1608 – 1610 hrs

    ^New order submission and amendment made between 1200 hrs to 1300 hrs will be sent to the exchange at 1300 hrs.

    * Order cancellation request made between 1200 hrs to 1230 hrs will only be sent to the exchange at 1230 hrs.

    ** New at-auction orders and at-auction limit orders must be between the lowest ask and highest bid of the order book.

    For more details on Hong Kong trading hours and order types applicable to the different session, please click Hong Kong Exchange website.

    Note: For half trading day, Pre-Close routine will end randomly between 1208 hrs and 1210 hrs, i.e. Non-Cancel period can start any time between 1206 hrs and 1208 hrs.

    Hong Kong Shanghai (SSE) and Hong Kong Shenzhen(SZSE)

    Monday - Friday

    SessionShanghai (SSE)Shenzhen(SZSE)
    Singapore Time
    Opening Call Auction0915 - 0925 hrs
    Continuous Auction (Morning)0930 - 1130 hrs
    Continuous Auction (Afternoon)1300 - 1500 hrs1300 - 1457 hrs
    Closing Call AuctionNot applicable1457 - 1500 hrs
    Note
    Time PeriodRemarks
    0920 - 0925 hrsSSE/SZSE will not accept order cancellation
    1457 - 1500 hrsSZSE will not accept order cancellation
    0910 - 0915 hrs;
    0925 – 0930 hrs;
    1255 – 1300 hrs
    Orders and order cancellations can be accepted but will not be processed by SSE/SZSE until the respective market open
    Orders that are not executed during the opening call auction session will automatically enter the continuous auction session.

    US

    Monday - Friday

    US (Eastern) Time0930 - 1600 hrs
    Singapore Time2230 - 0500 hrs (Standard Time)
    2130 - 0400 hrs (during *Daylight Saving Time)

    We do not participate in extended hours trading (pre-open and post-market).

    * To adjust for Daylight Saving Time, the US market hours will move 1 hour forward from the second Sunday of March to the first Sunday of November.

    Orders will be routed for processing from 0830 hrs (Eastern Time) onwards. In accordance to US trading rules, no cancellation or amendment is allowed between 0928 hrs to 0930 hrs (Eastern Time).

    As there is no minimum or maximum bid size check, do exercise cautious during your order submission. If you have entered a higher buying price or a lower selling price than the opening/prevailing price, your order will be executed based on the prevailing market conditions.

  • 3. What are the non-trading days for the year 2018?

    Please click here for the non-trading days.

  • 4. Are the price quotes live?

    MarketsPrice Feed
    SGX, BursaLive
    HKExAt least 15 minutes delayed
    NASDAQAt least 15 minutes delayed
    NYSE, NYSE ARCA, AMEXAt least 20 minutes delayed
    Hong Kong - Shanghai/ShenzhenAt least 15 minutes delayed

    You may subscribe to live quotes for HKEx and US Markets for a fee, click here for subscription form.
    Alternatively, live price for HKEX and US Markets may be redeemed through UTRADE Rewards.

  • 5. How do I view US market price quotes?

    It is a requirement by the US Exchanges for client who wants to view or trade in US stock to read and accept the Agreement for Market Data Display Services for NASDAQ and NYSE/NYSE ARCA/AMEX Exchanges to confirm that he/she is a “non-professional” market data subscriber as defined under the Agreement.

    Please follow the steps below to access the US Agreement:
    Step 1 :Go to “Trade” tab
    Step 2: Select “Price” on the sub menu
    Step 3: Select “NASDAQ” market from the drop down list on your top right
    Step 4: Complete the information shown in the US Agreement page
    Step 5: Click on the “Acceptance” button after completion
    Repeat the above steps for NYSE/NYSE ARCA/AMEX markets.

  • 6. Where can I find more information on investment terms?

    Please refer to the SGX FAQ and select Glossary of Investing Terms.

  • 7. What is counter party information (SGX)?

    Counter party information tells you who the brokers that matched your SGX trades are.

    Please refer to the Order Book's Legend to see the full names of these counter parties.

  • 8. Why are there stocks listed under Top Volume during Pre-Opening (SGX)?

    Some counters may be displayed under Top Volume during pre-opening hours (8.30am – 8.58am), due to reporting requirements for married trades executed after trading hours. Right-click on the stock name for the Quick Menu, and select Time & Sales/Trade Summary for more details on these married trades.

  • 9. What does equilibrium price refer to (SGX)?

    Equilibrium price is the price at which orders would be executed if pre-opening/pre-closing matching were to occur at that point and acts as an indication of the eventual opening or closing price. SGX publishes this data on a real-time basis to provide more market transparency and helps market participants assess the market and adjust their orders accordingly. Masking of all better bid/ask prices and quantities acts as an additional safeguard against manipulation of the eventual equilibrium price.

    This information is provided in the EP column of the Prices page

  • 10. What is Unit Share Market (SGX)?

    a. What is a Unit Share Market?

    The Unit Share Market is a SGX market which allows the trading of odd lots in quantity less than the standard board lot size of 100 shares per trade. It is a separate market from the SGX market and you may only place a buy or sell order of a maximum of 99 shares per trade in the unit share market.

    For example, If you would like to buy 199 shares of XYZ Company, you would have to place an order in the SGX market for 100 XYZ shares and another separate buy order of 99 XYZ shares in the unit share market.

    b. Where can I trade in the Unit Share Market?
    You can trade in the Unit Share Market through our online platform, select “SGX Unit Share” when selecting the market. Alternatively, you may wish to place your trades via your Trading Representative.

    c. Are the prices for the Unit Share Market live?
    Yes, the prices shown are live.

    d. Will my portfolio reflect my SGX Unit Share holdings?
    Yes. However, your Unit Share holdings will be combined together with your SGX board lot holdings.

    e. Where do I view my SGX Unit Share orders?
    You may view your order by going to the order book and selecting “All Markets” or “SGX UnitShare”. Do note that selecting “SGX” will not display SGX Unit Share orders.

    f. Can I submit a trade greater than the Board Lot size in Unit Share Market?
    No. Unit Share Market only allows the trading of odd lots in quantity less than the board lot size. For example: To buy 120 UOB shares, you will need to place 2 separate trades. Firstly you will have to submit a buy order of 100 UOB shares in the SGX Board Lot Market. Then you have to submit another buy order of 20 UOB shares in the Unit Share Market.

    g. Is the Unit Share Market implemented across all financial markets?
    No. The SGX Unit Share Market is applicable to SGX only.

    h. Will I be able to 'Amalgamate' Unit Share Trades?
    Yes. Amalgamation of your unit share trades will be done automatically by the system, if the following conditions below are met:

    • The amalgamated trades must be of the same trading day, stock and settlement currency.
    • The amalgamated trades must be of the same action (e.g. buy action amalgamates with another buy action)
    • The amalgamated trades must be of the same payment mode (e.g. contra amalgamated with contra, cash amalgamated with cash, CPF amalgamated with CPF)

    i. What are the commission and other charges for trading Unit Shares?
    Commission and charges including the minimum brokerage are the same as the SGX Market.

  • 11. What are the board lot sizes of the various products listed in SGX?

    The board lot size is display on Place Order page after you have selected the stock.

    Shares, company warrants and structured warrants are traded in board lot size of 100.
    Exchange Traded Funds (ETFs) are traded in board lot size of 5, 10 or 100.
    American Depository Receipts (ADRs) are traded in board lot size of 10.
    Fixed income productions are traded in board lot size of 10, 100 or 1000.

    For more details, visit SGX website.

  • 12. What are Circuit Breakers on SGX Market?

    Singapore Exchange (SGX) introduced circuit breakers in the securities market from 24 February 2014 as an additional market safeguard.

    Circuit breakers are intended to guard against disorderly situations in the face of rapid and unchecked market movements. By implementing circuit breakers, investors are given time to assimilate incoming information and make informed choices during periods of high market volatility.

    Please refer to the following SGX links for more details http://www.sgx.com/tradingsafeguard and http://www.sgx.com/faqs.

    When the circuit breaker is activated, a “CIRB” indicator will be displayed in “Rmks” column. Meanwhile, if the Structured and Company Warrants are halted due to the activation of circuit breaker in the underlying instrument, a “CIRH” indicator will be displayed in “Rmks” column of the affected counter.

    Click here to view list of counters with circuit breaker triggered for the day, together with the corresponding reference price and price range of the circuit breaker, and the start and end times of the cooling-off period.

  • 13. What are ticker symbols (US Market)?

    In the US market, ticker symbols are used to uniquely identify stock names.

  • 14. What are suffix letters (US Market)?

    Ticker symbols are modified with suffix letters indicating the status of the stock. In some cases, it includes corporate actions or other aspects unique to the trading of the stock.

    View list of commonly used suffix letters.

    Q:Bankruptcy reorganisation issue

    E:Issue with deficient or late filing with the SEC.

    SP (Special): Indicates that some unusual condition exists for the security.

    RT (Rights): Represents the privilege to subscribe, in proportion to the number of shares owned, to new or additional stocks, usually at the market price. Rights have their own market value and can be actively traded.

    WI (When Issued): Indicates a transaction in a stock authorised for issuance, but not yet actually issued. The transactions are on an “if” basis, to be settled if and when the actual stock is issued.

    WD (When Distributed):Indicates a transaction in a stock authorised for distribution, but not yet actually distributed. The transactions are on an “if” basis, to be settled if and when the actual stock is distributed.

  • 15. What is Trade Report?

    The intraday Trade Report shows the Weighted Average Price (“WAP”) of your executed trades for the day.

    Trades are shown in the trade report for up to one day, based on the various markets trading time. For US trades, the information will only be available up to T+1 (12 noon, Singapore time).

  • Order Submission

  • 1. What are the order types and validities available?

    MarketOrder TypeValidity Type
    SGXLimit *Market
    *Market-to-Limit
    *Conditional Order
    ^Day
    *Fill and Kill (FAK)
    *Fill or Kill (FOK)
    *Good-till-Date (GTD)
    *Good-till-Maximum (GTM)
    BursaLimit^Day
    HKEx At-Auction
    At-Auction Limit
    Limit
    Enhanced Limit
    Special Limit
    ^Day
    HK-Shanghai/Shenzhen Stock ConnectLimit^Day
    USLimit
    Stop Limit
    ^Day

    * For more information, visit http://www.utrade.com.sg/advancedorder


    Limit Order (All Markets)

    A limit order specifies the price and quantity that a buyer or seller is willing to trade at, i.e. at that price or better (lower for buy, higher for sell). Any portion of the order that can immediately be matched is traded as soon as the order is entered. The rest of the unfilled order sits in the order book.

    At-auction Order (HKEx)

    An at-auction order is an order with no specified price and is entered into the trading system for execution at the final Indicative Equilibrium Price (IEP). It enjoys a higher order matching priority than an at-auction limit order and will be matched in time priority at the final IEP.

    Any outstanding at-auction orders after the end of the Pre-opening Session will be cancelled before the commencement of the Continuous Trading Session.

    At-auction Limit Order (HKEx)

    An at-auction limit order is an order with a specified price. An at-auction limit order with a specified price at or more competitive than the final Indicative Equilibrium Price (IEP) may be matched at the final IEP during the pre-order matching period from 9.15am to 9.20am. If an IEP cannot be determined during the Closing Auction Session, the Reference Price will serve as the price for matching. The matching of applicable at-auction orders and at-auction limit orders will occur at the Reference Price instead and the matching mechanism will be same as matching at the IEP.

    All unfilled at-auction limit orders from the Pre-Opening Session will be converted into limit orders and carried forward to the Morning Session provided that the specified price of that at-auction limit order does not deviate 9 times or more from the nominal (last done price).

    Enhanced Limit Order (HKEx)

    An enhanced limit order will allow matching of up to 10 price queues (i.e. the best price queue and up to the 10th queue at 9 spreads away) at one time provided that the traded price is not worse than the input price. The sell order input price cannot be made a price of 9 spreads below the current bid price whereas the buy order input price cannot be made at a price of 9 spreads above the current ask price.

    Any outstanding enhanced limit orders will be treated as a limit order and put in the price queue of the input price.

    Special Limit Order (HKEx)

    A special limit order will allow matching of up to 10 price queues (i.e. the best price queue and up to the 10th queue at 9 spreads away) at one time provided that the traded price is not worse than the input price. There is no restriction on the input price as long as the order input price is at or below the best bid price for a sell order or at or above the best ask price for a buy order.

    Any outstanding special limit orders will be cancelled.

    Visit HKEx website for more information on Order Types and Trading Mechanism.

    Stop Limit Order (US)

    A stop limit order has two price components specified - the activation price and the limit price. When the bid/ask price of the stock reaches the activation price, the order converts to a limit order and is executed at the limit (or better, if available.)

    ^DAY Order

    The order is only valid for the day that is sent to the Exchange. If the order is not executed, it will expire at the end of trading day. The Order Book will reflect the status “E” for expired orders. You will need to re-enter the orders if you want to place the orders for the next trading day.

  • 2. What are the available fill types?
    ANY

    Any fill type allows your order to be filled in different quantities.

    With ANY fill, orders may be partially executed if there is not enough liquidity or if the market moves away from your limit price.

    Any fill type is only available on US markets.

    AON (All or nothing, minimum 100 shares)

    Only available on NYSE, NYSE ARCA and NASDAQ listed stocks AON fill type allows your order to be filled in entirety or nothing at all. It indicates that you do not wish to complete a portion of your trade if not all the shares are available.

    Note:
    (1) ANY fill type takes priority over AON fill type.
    (2) Due to an exemption from SEC Rule 605, the following types of orders are not represented in the market:

    •AON orders

    •Where unfilled quantities of orders are not in multiples of 100, the portions of which are less than 100

    Execution is not guaranteed for such orders. If and when such orders are executed, they may not be disclosed to the market.

  • 3. What are the bid sizes for the respective markets?

    SGX

    The minimum bid sizes are shown below.

    SGX stocks (excluding preference shares), Real Estate Investment Trusts (REITS), business trusts, warrants and any other class of securities.

    Share Price (S$)Bid Size (S$)Bid Range
    Below 0.200.001
    0.20 to 0.9950.005 +/-30 bids
    1.00 & above0.01

    For example, if ABC shares were last traded at S$3.360, the price range to enter will be calculated to be +/- 30 bids from S$3.360. In this case, the price range will be $3.060 and S$3.660. Orders entered out of this range will be rejected as a mitigating control for any error trade.


    HKD-denominated stocks

    Share Price (HK$)Bid Size (HK$)Bid Range
    Below 0.250.001
    0.25 to 0.4950.005
    0.50 to 9.990.01
    10.00 to 19.980.02+/- 10 bids
    20.00 to 99.950.05
    100.00 to 199.900.10
    200.00 to 499.800.20
    500.00 & above0.50


    JPY-denominated stocks

    Share Price (¥)Bid Size (¥)Bid Range
    Below 2,0001
    2,000 to 2,9955
    30,000 to 49,95050+/- 10 bids
    50,000 to 99,900100
    100,000 & above1000


    Others

    Class of Security (S$)Bid Size (S$)Bid Range
    ETFs and Debentures0.01 or 0.001
    as determined
    by SGXST
    Bonds and Loan Stocks quoted in the $1 price convention 0.001+/- 30 bids
    Bonds and Loan Stocks quoted in the $100 price convention (including SGS Bonds) 0.001+/- 1000 bids


    BURSA

    You can key in share prices for an order of up to 10 bids from the last done price. The share price bid sizes are shown in the table below. Click here for more details.

    Share price bid sizes

    Share PriceBid Size
    Below RM1.000.5 sen
    RM1.00 up to RM9.991 sen
    RM10.00 up to RM99.982 sen
    RM100.00 and above10 sen

    For bonds, debentures, loan securities, warrants and call warrants, the minimum bid structure has the same minimum trading spreads as for shares.

    ETF bid sizes

    SecuritiesShare PriceBid Size
    ABFMY1At any price0.1 sen
    Equity-Based ETFsLess than RM1.000.1 sen
    RM1.00up to RM2.9950.5 sen
    RM3.00 and above1 sen

    Note:
    Bursa Malaysia shall enforce Price Thresholds for all securities traded. Click here for more details on Price Thresholds and Reference Price.

    The upper and lower price limits set for the whole trading day are as below:

    New listing (including IPO)

    PriceLimit UpLimit Down
    Share Reference Price RM1.00 and above400% (5 times)30%
    Share Reference Price below RM1.00 400% (5 times) or 30 sen whichever is higher 30 sen (subject to minimum price of 0.5 sen)

    Existing shares

    PriceLimit UpLimit Down
    Share Reference Price above RM1.0030%30%
    Share Reference Price below RM1.00 30 sen30 sen (subject to minimum price of 0.5 sen)

    Example 1:
    If the Reference Price is RM0.06, the limit up price will be RM0.36 (RM0.06 + RM0.30) and limit down price will be RM0.005 (system minimum price).

    Example 2:
    If the Reference Price (ie the Last Traded Price on previous day or last trading day) is RM1.14. The upper limit price will be RM1.48 (ie 30% of RM1.14, round downward to the nearest bid size). The lower limit price will be RM0.80 (ie 30% of RM1.14, round upward to the nearest bid size).

    No orders shall be entered above the upper limit or below the lower limit during the trading day.


    HKEx

    The share price bid sizes are shown in the table below.

    Share PriceBid Size
    From $0.001 to $0.25 $0.001
    Over $0.25 to $0.50$0.005
    Over $0.50 to $10.00 $0.01
    Over $10.00 to $20.00$0.02
    Over $20.00 to $100.00$0.05
    Over $100.00 to $200.00$0.10
    Over $200.00 to $500.000.20
    Over $500.00 to $1,000.000.50
    Over $1,000.00 to $2,000.001.00
    Over $2,000.00 to $5,000.002.00
    Over $5,000.00 to $9,995.005.00

    The share price bid size for debt securities are as follows:

    Share PriceBid Size
    From $0.50 to $9,999.950.05

    Visit HKEx website for more information on Order Types and Trading Mechanism


    HK-Shanghai/Shenzhen Stock Connect

    Minimum bid size is CNY 0.01. Shares traded on the SSE/SZSE are subject to a price limit based on their previous closing price, including a ±10% price limit for stocks under normal circumstances and a ±5% price limit for stocks that are under special treatment (i.e. ST and *ST stocks) under risk alert


    US Markets

    Share PriceBid Size
    Less than US$1US$0.0001*
    More than US$1US$0.01*

    *Selected shares involved in Tick Size Pilot Program starting 3 Oct 2016 will have their bid size in $0.05 increments. See here for more details.

    As there is no minimum or maximum bid size check, do exercise cautious during your order submission. If you have entered a higher buying price or a lower selling price than the opening/prevailing price, your order will be executed based on the prevailing market conditions. You must always check your UTRADE order book for the latest order status.

  • 4. Is there a limit on the value of shares I can trade electronically?

    Yes, you can trade online as long as there is sufficient trading limit in your trading account.

    The trading limit for your buy and sell trades is recommended by your Trading Representative when you open a trading account.

  • 5. How can I adjust my trading limit?

    Please contact your Trading Representative for assistance.

  • 6. What are the board lot size of the various products listed in SGX?

    The board lot size is display on Place Order page after you have selected the stock.

    Shares, company warrants and structured warrants are traded in board lot size of 100.
    Exchange Traded Funds (ETFs) are traded in board lot size of 5, 10 or 100.
    American Depository Receipts (ADRs) are traded in board lot size of 10.
    Fixed income productions are traded in board lot size of 10, 100 or 1000.

    For more details, visit SGX website.

  • 7. What is the quantity of shares that I can place on UTRADE?

    SGX, Bursa, HKEX and HK-Shanghai/Shenzhen Stock Connect
    You will have to enter the quantity in multiple of board lot size and it varies across different Exchanges and stock.
    The board lot size is displayed on Place Order page after you have selected the stock.


    US Markets
    The minimum number of shares you can place is one share.


    Note:
    You should key in the number of shares under "Quantity" field. For example, to trade 12,550 shares, kindly enter 12550.

  • 8. Is odd lot trading available on UTRADE?

    SGX & US Markets
    Odd lot trading is available for SGX Unit Market and US markets, the minimum number of shares you can place is one share.


    HK-Shanghai/Shenzhen Stock Connect
    Odd lot trading is only available for sell orders.


    Bursa & HKEX
    Please contact your Trading Representative for odd lot order placement for Bursa and HKEx.

  • 9. What is the maximum number of shares I can place per order on UTRADE?

    SGX, Bursa, HKEX and HK-Shanghai/Shenzhen Stock Connect
    The maximum number of shares you can place in an order is 500,000 shares. For orders greater than 500,000 shares, please enter multiple orders in smaller quantity.


    US Markets
    NYSE, NYSE ARCA and NASDAQ: There is no limit to the number of shares you can place.
    AMEX: The maximum number of shares you can place on AMEX must be less than 100,000.

  • 10. Can I perform contra for SGX trades using CPF/SRS funds?

    No. The earliest you can sell your position bought under CPF/SRS is 1 day after your purchase date.

    Intraday trades (buying and selling on the same trading day) using CPF/SRS funds are strictly prohibited.

  • 11. What do I need to take note of when performing CPF/SRS trades?

    CPF payment mode is available for SGX stocks where 'C' is indicated under the Ind column. Kindly take note that SRS payment mode is available for most SGX stocks except for ADRs and some corporate bonds. For example, Genting SP 5.125% Perp (P9GZ) is not eligible under CPF and SRS. You are advise to check the individual prospectus or with your SRS agent banks to confirm if a stock can be traded with SRS. If you have selected the payment mode as CPF/SRS and the stock is not included under CPF or SRS, the trade will be revoked to Cash.

    Before performing your first CPF/SRS trade, please provide your CPFIS/SRS account details to your Trading Representative. The cut-off time is 5.15pm on the date of your first CPF/SRS trade. Otherwise, your trade may be revoked to Cash.

    Settlement currency for CPF/SRS trades must be indicated for SGD. If a foreign currency is selected, your trade will be revoked to Cash.

    Please ensure sufficient funds in your CPF/SRS account when performing buy trades. If funds are insufficient for the settlement of your buy trade, your buy trade will be revoked to Cash.

    Please ensure sufficient shares in your CPF/SRS account when performing sell trades. If shares are insufficient for the settlement of your sell trade, your sell trade will be revoked to Cash.

    If you wish to amend your Cash trades to SRS trades, or vice versa, please inform your Trading Representative by 5.15pm on the Trade Date. Agent banks will charge additional fees for amendments made after Trade Dates.

    If your CPF/SRS trades are revoked/amended to Cash, your Portfolio may still display these trades as CPF/SRS trades. You can update your Portfolio manually to reflect the Cash mode. (Please refer to the User Guide for instructions on updating your Portfolio manually)

    Cash trades executed and subsequently amended to CPF/SRS mode may not reflect as CPF/SRS trades in your Portfolio. You can update your Portfolio manually to reflect the CPF/SRS mode. (Please refer to the User Guide for instructions on updating your Portfolio manually)

  • 12. How to mark short sell orders on SGX?

    Marking Of Short Sell Orders

    To further enhance transparency of market activities, SGX will from 11 March 2013 require marking of short sell orders on its securities markets. Please refer to the Guidelines on Short Selling Disclosure issued by the MAS on 9 January 2013. Short selling in respect of securities is the sale of securities that the seller does not own at the time of sale.

    (1) All online clients are expected to accurately disclose the nature of their sell orders based on what they know about their positions at the time of order entry.

    An example is set out below:

    (a) An investor holds 5,000 shares of Stock A. He puts in a sell order for 5,000 shares of Stock A. This is a normal sell order. He also puts in a buy order for 3,000 shares of Stock A.

    (b) Subsequently he enters a sell order for 3,000 shares of Stock A. At the point where he enters the sell order, the buy order for 3,000 shares of Stock A has not been filled. The investor should mark this sell order as a Short Sell Order.

    Clients are also required to split partial short orders, where he does not own the full quantity of securities to be sold, into two separate orders. One order is for the portion he owns (i.e., normal sell order) and the other for the portion that he does not (i.e., Short Sell Order).

    (2) Clients who place their orders through their Trading Representatives are required to indicate whether their orders are 'Short' or otherwise when placing orders.

    If you subsequently discover that you have wrongly marked the sell order which have been executed, please contact your TR no later than 3.00 pm on T+1 to correct the erroneous marking of the sell order on your behalf.

    Section 330(1) of the SFA provides that any person who, with intent to deceive, makes or furnishes, or knowingly and wilfully authorises or permits the making or furnishing of, any false or misleading statement or report to a securities exchange, futures exchange, designated clearing house or any officers thereof relating to dealing in securities shall be guilty of an offence and shall be liable on conviction to a fine not exceeding S$50,000 or to imprisonment for a term not exceeding 2 years or to both. In applying Section 330(1) of the SFA, MAS will consider whether there was intent to deceive in respect of sell orders that had been inaccurately marked by SGX-ST Trading Members or inaccurately disclosed by market participants.

    CDP will on T+3 conduct buy-in against clients who fail to deliver securities for their sell transactions. Additional penalties will also be imposed should buy-in fail on T+3, and need to be carried forward to T+4 or later. Click here to learn more about SGX processes for failed deliveries.

    Please click here for more information on Short Selling.

  • 13. In what situation may the SSE and SZSE securities be restricted from further buying (but available for selling)?

    Investors will only be allowed to sell but restricted from buying such securities if:

    For SSE
    (a) such securities subsequently cease to be a constituent stock of the relevant indices; and/or
    (b) they are subsequently placed under risk alert; and/or
    (c) the corresponding H shares of such securities are subsequently delisted from SEHK, as the case may be.

    For SZSE
    (a) such securities subsequently cease to be a constituent stock of the relevant indices; and/or
    (b) such securities are, based on any subsequent periodic review, determined to have a market capitalisation of less than RMB 6 billion; and/or
    (c) they are subsequently placed under risk alert; and/or
    (d) the corresponding H shares of such securities are subsequently delisted from SEHK, as the case may be.

  • 14. What happens during severe weather conditions in Hong Kong, Shanghai or Shenzhen?

    Should Hong Kong, Shanghai or Shenzhen announce suspension of market due to severe weather (ie. Typhoon Signal above 8 and/or Black rainstorm, no trade will take place until an official announcement for trading resumption. Kindly refer to Hong Kong, Shanghai or Shenzhen exchange for any announcement on market suspension on the day.

  • 15. Can I place an order for the next trading day when the market is closed?

    You can place new order for the next trading day at the following time.

    All overnight orders are subject to trading limit check on next trading day. You are advised to check the order status from time to time.

    MarketTime
    SGXAfter 1710 hrs (Singapore Time)
    HK- SSE/SZSE ConnectAfter 1510 hrs (Singapore Time)
    HKExAfter 1625 hrs (Singapore Time)
    BursaAfter 1700 hrs (Singapore Time)
    USAfter 1600 hrs (US Eastern Time)

  • Order Status/Amendment/Cancellation

  • 1. How can I check my order status?

    Go to “Order Book” and check under “Qty Done” and “Status” column.

    You are advised to check the status of your orders from time to time. This is especially so if you have placed overnight orders as they are subjected to credit limit check on the next trading day.

    StatusDescriptionStatusDescription
    POPending to Enter QueuePAAmended Order Pending to Enter Queue
    PFPartially Filled OrderPCCancelled Order Pending to Enter Queue
    FFilled OrderRRejected Order
    ACReduced Order Accepted in QueueCCancelled Order Accepted in Queue
    EExpired OrderSSuspend Order

  • 2. How do I know that my orders are filled?

    Go to “Order Book” and check under “Qty Done” and “Status” column

    Orders that are filled will reflect the status "F" in the Order Book. Orders that are partially filled will reflect the status "PF" in the Order Book. Amended and cancelled orders that had already been partially filled will reflect the status "AC" and "C" respectively in the Order Book, with quantity filled indicated in the Qty Done column.

    You can also receive an email and SMS trade confirmation informing you of the date, action (buy/sell), quantity done and executed price. Depending on your email provider, emails may sometimes be filtered into the 'Junk' folder. You will be required to change the settings of your email service to address this.

    Please note that alerts are only indicative tools. The availability and timeliness of these alerts are not guaranteed. Clients should always check their order statuses in their Order Book pages.

  • 3. Why is my order rejected?

    To check the order rejection reason, right-click on the order in the Order Book and select "Order Rejected Reason".

  • 4. What kind of order amendments can I make?

    SGX

    You can reduce the quantity for shares that have not been filled yet.

    If you have access to Advanced Order, you can do the following amendment on the quantity for shares that have not been filled yet:

    ActionOrder Priority
    Decrease in QuantityPriority of the order will be maintained
    Increase in QuantityPriority of the order will be lost
    Increase/Decrease in PricePriority of the order will be lost


    BURSA

    You can reduce the quantity for shares that have not been filled yet.


    HKEx

    For shares that have not been filled yet, you can:
    - Reduce the quantity, and/or
    - Increase or reduce the price


    HK-Shanghai/Shenzhen Stock Connect

    No amendments can be made after the order has been placed. The order will need to be withdrawn and resubmitted if there are any changes to be made. Please note that only quantities which have not been fulfilled can be withdrawn


    US Markets

    For shares that have not been filled yet, you can:
    - Increase or reduce the price, and/or
    - Increase or reduce the quantity

    Note: Each amendment is treated as a new submission and new queue with Exchange and supersede the existing order.

    Illustration on amendment in quantity
    Original Quantity : 1000
    Partial Filled Quantity : 200
    Outstanding Quantity : 800

    If you wish to reduce quantity to only 500 shares, please enter “300” under “New Quantity” as shown below:

    To check the latest status of your order, please click on the “Refresh” button. If your amendment request is successful, your order status will be updated to “AC”.

    You are required to check under “Qty Done” and “Outstanding Qty” column to ensure that you have executed the correct quantity.

  • 5. How can I withdraw my orders if I am not logged on to the platform?

    You can contact your Trading Representatives or our Client Services at +65 6536 9338 during operating hours to withdraw orders that are not filled.

  • 6. Can I withdraw my US order during 09.28hrs to 09.30hrs (Eastern Time)?

    Orders will be routed for processing from 08.30hrs (Eastern Time) onwards. In accordance to US trading rules, no cancellation or amendment is allowed between 09.28hrs to 09.30hrs (Eastern Time).

  • 7. What happens to my orders that are not done by the end of the trading day?

    Orders will automatically expire when they are not filled by the end of the trading day. You will need to re-enter the order if you want to place the orders for the next trading day.

    Expired orders will reflect the status "E" in the Order Book.

  • 8. Why can't I find my orders placed earlier today?

    If you are looking at your Order Book after 12am the following day, please select 'Up to 3 days ago' in the duration selection box as orders are filtered at 12am.

  • Shareholdings

  • 1. Where can I view my foreign holdings available balance?

    You can view your foreign holdings available balance under Portfolio > Custody Holdings*.

    *Available for BURSA / HKEx / US Markets / HK – SSE/SZSE Connect

  • 2. I am currently holding on to some shares, can I sell them online?

    SGX
    Yes, however please verify your holdings with CDP before selling them online. Do note that your CDP account is updated only after trade settlement, i.e. T+3.


    Foreign Shares
    If your foreign shares are held with other stock broking houses, please arrange with your other broker to transfer the shares into your UOBKH account before you proceed to place any sale order.

    You are advised to check the holdings according to the respective market prior to submission of any sales orders. Any oversold positions will be considered a "Short Sell" and subjected to buying-in where clients will be responsible for any losses incurred.

    If there is any adjustment to your stocks/shares as a result of any corporate action(s) such as bonus or rights issues, shares consolidation or splits, such information provided may not contain the most up to date information in relation to such adjustment(s). To find out more information on corporate action by companies listed on the various Exchanges, kindly refer to the respective Exchanges official website.

  • 3. How do I transfer my existing Foreign shares to UOBKH online account?

    Complete the Transfer of Foreign Shares form and mail it back to us. The transfer process will take 3 to 5 working days. For more information, please contact our Custody and Nominees Department at +65 6590 6511.

  • 4. What are the charges for the transfer of shares?

    Please contact our Custody and Nominees Department at +65 6590 6511.

  • 5. What are the custodian charges?

    The monthly custodian charge is S$2.00 + GST per counter (subject to a maximum charge of $150.00 + GST per account per quarter). This charge is computed monthly and bill quarterly. It will be waived if you have traded at least six times per account per quarter, or at least two times per account per month, regardless of the value of the trades.

    This charge will be deducted from your bank account via GIRO by 14 working days if your account is set up for GIRO. Otherwise, the charge may be automatically deducted from any dividend, sale proceeds, contra gains, corporate action proceeds and trust balances that are due to you. You may also effect a payment via EPS or electronic fund transfer.

  • 6. What is the American Depositary Receipt (ADR) custodial fee?

    Agents for American Depositary Receipt (ADR) issues for the imposition of a custodial fee to holders, to be collected by the ADR agent.

    The usual practice is for the ADR agent to deduct the custodial fee from the gross dividend payable to the ADR holders.

    In turn, we will deduct these ADR fees from dividends due to clients or otherwise a debit advice will be sent to clients seeking their payment. Rate applied will be approximately USD0.02 per ADR.

    The ADR custodial fees are imposed by DTC and is irrevocable and not subject to waiver.

  • 7. Will I be notified if I had sold short?

    SGX

    No, the UTRADE Trading Platforms are not able to access your Global Securities Account (GSA / CDP account) to verify your holdings. Please verify your actual stock holdings with CDP. Do note that your CDP account is updated only after trade settlement, i.e. T+3.

    Foreign Markets

    Your sell orders will only be accepted if you have the share holdings in your UOBKH online account. Your foreign holdings should be reflected on the “Custody Holdings” page under the “Portfolio” Tab. Please verify your actual stock holdings with your Trading Representative.

    You are advised to check the holdings according to the respective market prior to submission of any sales orders. Any oversold positions will be considered a "Short Sell" and subjected to buying-in where clients will be responsible for any losses incurred.

    If there is any adjustment to your stocks/shares as a result of any corporate action(s) such as bonus or rights issues, shares consolidation or splits, such information provided may not contain the most up to date information in relation to such adjustment(s). To find out more information on corporate action by companies listed on the various Exchanges, kindly refer to the respective Exchanges official website.

  • 8. What will happen if I have oversold or sold short?

    If you are unable to cover back the oversold quantity on the same trading day, such oversold positions will be constituted as "Short Selling" and subjected to buying-in and/or penalty imposed by the Exchanges. You will be responsible for any losses incurred.

    SGX

    There will be a buy-in by SGX on T+3 at a price that is at least 2 bids above the market price or previous close, whichever is higher. In addition, there will be commission and penalty fees (if applicable).

    BURSA

    There will be a buy-in by Bursa on T+3 (based on Bursa trading days) at a price that is at least 10 bids above the market price.

    US, HKEX and HK-Shanghai/Shenzhen Stock Connect

    Please contact your Trading Representative for more details.

  • 9. Why are some stocks in my portfolio listed as another counter of the same name?

    Parallel listed counters share the same stock name except for the lot size or traded currency. Examples of parallel listed counters include:

    SingTel, SingTel 10 and SingTel 100
    HPH Trust US$ and HPH Trust S$D

    Contract details of trades done for parallel listed counters on/after 26 February 2010 will be reflected in the portfolio and account management pages only as trades done for the main counter (e.g. SingTel, HPH Trust US$). [Contract details of trades done for parallel listed counters before 26 February 2010 will be reflected in the portfolio and account management pages only as trades done for the counter of lesser stock code. Lesser stock codes start with either the earlier alphabet or smaller number (alphabets take precedence over numbers).]

    Clients can edit their portfolio by deleting specific entries, and re-entering them with the Add to Portfolio function.

    Clients can still sell the shares through any of the parallel listed counters. Clients are also advised to verify their stockholdings against their CDP statements. Do note that your CDP account is updated only after trade settlement, i.e. T+3.

  • Others

  • 1. Can I do contra trades?

    SGX

    Yes, orders placed online are automatically contra on a first-in-first-out basis. If you do not wish to contra your trades, please contact your Trading Representative for an amendment.

    BURSA

    Yes, orders placed online are automatically contra on a first-in-first-out basis. However, please note that our in-house policy is that all contra trades have to be done by T+2.

    HKEX, HK-Shanghai/Shenzhen Stock Connect

    No, there is no contra for HKEx and HK-Shanghai/Shenzhen Stock Connect trades.

    US Markets

    Contra is only allowed for intraday trades (same US trading day). US shares must be fully paid for if they are not sold within the same US trading day.

    However, for clients' convenience, we will set off your sell trades against your buy trades if these sell trades are executed by T+2 of the buy trades.

  • 2. How do I configure my mobile number and email address for receiving trade confirmations?

    You can do so by following these steps:

    Step 1: Click on the "Account Management" tab.
    Step 2: Click on "Preferences" link.
    Step 3: Enter your mobile number and email address under "Alert Configuration" and select "Activate".
    Step 4: Click "Save".

    Trade confirmations can also be received via Push Notifications which are available on UTRADE iPhone/Android mobile devices. Refer to user guide for more information.

  • 3. How do I lodge a dispute with regards to my trades?

    Clients can lodge their disputes by sending an email to contact@utrade.com.sg.

  • 4. Where can I get more information on listed companies (e.g. corporate action)?

    You may obtain information from relevant exchange websites or from the links below:

     SGX: Company Announcements | Corporate Action
     Bursa: Company Announcements | Corporate Action
     HKEx
     HK-Shanghai/Shenzhen
     NASDAQ
     NYSE/NYSE ARCA/Amex

  • 5. What are SIPs?

    The MAS has released measures that will come into effect from 1 January 2012 to further safeguard the interests of Singapore retail investors.

    Under this regime, financial products will be classified as “Excluded Investment Products” (“EIPs”) or “Specified Investment Products” (“SIPs”).

    Please note that this regime applies to trading in “SIPs” and that it affects Singapore retail customers. (It will not affect institutional investors, expert investors, accredited investors, and non-residents.) Under the regime, UOB Kay Hian (“UOBKH”), and other intermediaries in Singapore, will be required to assess whether a Singapore retail customer has the relevant knowledge or experience to understand the risks and features of SIPs.

    SIPs are financial investment products regulated under the Securities and Futures Act (“SFA”) that are not EIPs. SIPs are deemed to have features and terms that require more knowledge to understand.

    SIPs are then further divided into two general types:

    - certain financial products that listed on a securities or futures exchange in and outside of Singapore; and

    - those that are not listed on any securities or futures exchange.

    SIPs include Exchange Traded Funds, Exchange Traded Notes, Extended Settlement Contracts, Structured Warrants, Stapled Securities, Callable Bull / Bear Contracts, Futures, Options, and Unit Trusts.

    You can identify SIPs in the UTRADE platform by the '@' appended at the end of stock names. To view the full list of SIPs, perform an Advanced Search by stock name including '@'.

    Please visit SGX or MAS to find out the basic terms and features of the various types of SIPs.

    Reference materials

    Master Trading Agreement

    Customer Account Review (CAR) / Customer Knowledge Assessment (CKA)

    Guide and Cautionary Notes

    Risk Warning Statement for Overseas-Listed Investment Products

    Declaration of Accredited / Expert / Institutional Investor Status

  • 6. How does the new regime affect me?

    Under the new measures, if you are a Singapore retail customer, we are required to conduct a prescribed CAR to ascertain whether you have the relevant knowledge or experience to understand the risks and features of listed SIPs you intend to continue to trade in before we can allow you to continue to trade in such products.

    A customer possessing the relevant knowledge or experience to understand the risks and features of listed SIPs will thus be deemed as “passing” the CAR.

  • 7. What are the criteria of CAR? Can I continue to invest in SIPs if I meet any of the criteria?

    As a client of UOBKH, you can continue to invest in SIPs if you fulfill one of the following pre-qualification criteria:

    (a) You have done 6 or more trades in SIPs.

    You may call your UOBKH Trading Representative or Client Services Department +65 6536 9338 to enquire more.

    (b) You have the relevant Education Experience. You must have:

    i. Diploma or higher qualification in

    - Accountancy

    - actuarial science

    - business finance / business administration / business management / business studies,

    - capital markets

    - economics

    - commerce

    - finance

    - financial engineering

    - financial planning

    - computational finance and insurance;

    Or

    ii. Professional finance-related qualifications.

    (c) You have the relevant Working Experience:

    A minimum of 3 continuous years of working experience in the preceding 10 years in either areas of the

    - Development

    - Structuring

    - Management

    - Sale

    - Trading

    - Research and Analysis

    - Provision of training of investment products.

    Work experience in Accountancy, Actuarial Science, Treasury or Financial Risk Management activities will also be considered relevant experience.

    Please note that support functions such as administrative and clerical work related to the above areas will not be considered relevant experience. Similarly, work experience in general support functions such as operations, human resources, corporate services and information technology will not be considered relevant experience.

  • 8. What is the Risk Warning Statement for Overseas Listed Investment Products (“RWS”) about?

    The RWS highlights the key risks that customers should be aware of before trading in overseas listed investment products. These include differences in legal systems, regulatory regime, political, social and economic developments as well as differences in costs, counterparty and correspondent broker risks between the foreign jurisdictions and Singapore.

    According to the MAS Notice on the Sale of Investment Products [SFA04-N12], we are required to disclose to you the risks involved in transacting in overseas-listed investment products. You may either sign and return a copy of the RWS or acknowledge the RWS electronically via UTRADE to confirm that you have understood the risks prior to trading in any overseas-listed investment products.

  • 9. What if I have traded SIPs through other brokers?

    If you have also traded in SIPs listed above through other brokers in the last 3 years, you may wish to determine whether your total trades in the relevant listed SIPs for the last 3 years exceed the minimum total number of 6 trades that are required for us to deem you to have passed the CAR.

    If so, and you wish to be able to continue to trade in such SIPs, kindly call your UOBKH Trading Representative or Client Services Department +65 6536 9338

  • 10. Do I need to open a separate account to trade SIPs?

    No, there is no need to open a separate account to trade SIPs. To continue to trade SIPs, you just need to fulfill the CAR criteria.

  • 11. What happens if I do not fulfill any of the pre-qualification criteria above?

    You may still qualify to invest in SIPs if you go through the SGX Online Education programme (SGX Online Education for listed SIPS).

    Please note that unless you are deemed to have passed the CAR, you will not be allowed to establish any new positions in any of the listed SIPs, and may only do trading in such products to close out existing positions until you pass the CAR.

    Reference materials

    Master Trading Agreement

    Customer Account Review (CAR) / Customer Knowledge Assessment (CKA)

    Guide and Cautionary Notes

  • FEES AND COMMISSION

  • 1. What are the commission and other charges?

    Singapore Online Rates
    Cash Account
    Contract Value up to S$50,0000.275%
    Contract Value above S$50,000 and
    up to S$100,000
    0.22%
    Contract Value above S$100,0000.20%
    Minimum CommissionS$25 / US$19 / A$20 / HK$139
    UTRADE Edge Account
    Flat Rate0.18%
    Minimum CommissionS$18 / HK$100 / RM60 / US$20
    UTRADE Plus Account
    Flat Rate0.12%
    Minimum CommissionS$10
    Other Charges
    Clearing Fee0.0325% on gross consideration
    Please contact your Trading Representative for the quarterly updated maximum for foreign currency denominated counters)
    [Structured Warrants - 0.05% on gross consideration, maximum S$200]
    Trading Access Fee0.0075% on gross consideration
    GST7% on brokerage fees and other charges

    Malaysia Online Rates
    Cash Account
    Contract Value up to RM100,0000.50%
    Contract Value above RM100,000 and
    up to RM200,000
    0.40%
    Contract Value above RM200,0000.30%
    Minimum CommissionRM60
    UTRADE Edge Account
    Flat Rate0.18%
    Minimum CommissionRM60
    Other Charges
    Clearing Fee0.03% on gross consideration
    (Maximum of RM1,000)
    Stamp DutyRM1.00 for RM1000.00 or less
    (Maximum of RM200)
    Commission is subject to prevailing Singapore GST (if applicable)

    Hong KongOnline Rates
    Cash Account
    Contract Value up to HK$250,0000.25%
    Contract Value above HK$250,0000.20%
    Minimum CommissionHK$100
    Rates are split between UOBKH Hong Kong commission and UOBKH Singapore commission, where UOBKH Hong Kong commission is 0.15% (subject to a minimum of HK$50) and UOBKH Singapore commission is 0.05% (where contract value is above HK$250,000) or 0.10% (where contract value is up to HK$250,000, AND subject to a minimum of HK$50).
    UTRADE Edge Account
    Flat Rate0.18%
    Minimum CommissionHK$100
    Other Charges
    Clearing Fee0.003% on gross consideration
    (Minimum HK$3.00, Maximum HK$100.00)
    Stamp Duty0.1% on gross consideration
    (rounded up to the nearest HK$)
    Transaction Levy0.0027% on gross consideration
    Trading Fee0.005% on gross consideration
    GST7% on commission

    HK-Shanghai/Shenzhen Stock ConnectOnline Rates
    Commission0.25%
    Minimum CommissionCNY 80
    GST7% on commission
    Other ChargesRateCharged by
    Handling Fee0.00487% of the consideration of a transaction per sideSSE/SZSE
    Securities Management Fee0.002% of the consideration of a transaction per sideCSRCE
    Stamp Duty0.1% of the consideration of a transaction on the sellerSAT
    Transfer Fee0.002% of the consideration of a transaction per sideChinaClear SSE/SZSE
    0.002% of the consideration of a transaction per sideHKSCC

    USOnline Rates
    Cash Account
    Flat Rate0.30%
    Minimum CommissionUS$20
    UTRADE Edge Account
    Flat Rate0.18%
    Minimum CommissionUS$20
    Other Charges
    SEC Fee
    (applicable for SELL trades only)
    0.0013% on gross consideration
    (effective from 22 May 2018 settlement date, 18 May 2018 trade date)
    FINRA Trading Activity Fee
    (applicable for SELL trades only)
    US$0.000119 per share traded, maximum of US$5.95
    (effective from 1 July 2012 trade date)
    OTC Transaction Fee
    (applicable for OTC SELL trades, where traded price is US$0.10 and below)
    US$0.00001 per share traded
    French Financial Transaction Tax
    (applicable for French ADR BUY trades only)
    0.3% on gross consideration (effective from 29 December 2016 trade date)
    GST7% on brokerage fees

  • Settlement

  • 1. What is the settlement period?

    MarketSettlement Period
    SingaporeTrade Date + 3 market days
    Hong KongTrade Date + 2 market days
    HK –Shanghai/Shenzhen Stock ConnectTrade Date + 1 market day
    MalaysiaTrade Date + 3 market days
    USTrade Date + 2 market days

    If the due date falls on a Singapore holiday, settlement will be made on the following market day. This does not apply to Malaysia, Hong Kong, US holidays.

    Your shares can be force-sold at UOBKH’s discretion if your trade is not settled within settlement period.

  • 2. How do I check for my outstanding amount and settlement date?

    If you have enrolled for E-statement, you can also check for your E-Statement under "Portfolio" tab on the next working day after the trade is done.

    SGX, Bursa, HKEx and HK-Shanghai/Shenzhen Stock Connect

    You can check under "Account Management", "Outstanding Position" on the next working day after the trade is done.

    US Markets

    You can check under "Account Management", "Outstanding Position" two working days after the trade is done.

  • 3. What are the settlement currencies available?

    You can choose the following preferred settlement currency prior to submitting your order online:

    MarketCurrency
    SGXSGD or Traded Currency
    BursaMYR or SGD
    HKExHKD or SGD
    HK-SSE/SZSECNY or SGD
    USUSD or SGD

    For settlement in USD, there will be *costs imposed by agent bank for USD cheques drawn on USD *accounts in Singapore.
    (*Free for UOB Bank USD Account in Singapore)

    For settlement in CNY, you have to do a telegraphic transfer to UOBKH at least one day before Trade Date.

  • 4. What will be the exchange rates for my trades?

    Your exchange rates are booked at spot rates based on the instruction given by either your Trading Representative or yourself. You can either refer to the contract note or call your Trading Representative to check on the actual exchange rate.

  • 5. Will I be able to amalgamate my trades into one contract?

    There is no amalgamation for US trades.

    For SGX, Bursa, HKEx and HK-Shanghai/Shenzhen Stock Connect trades, they will be amalgamated if the following conditions are met:

    - Trades must be done through the same trading channel (i.e. online or via broker)
    - Trades must be of the same action (i.e. buy or sell)
    - Trades must be done on the same trading day
    - Trades must be of the same security
    - Trades must be of the same payment mode (e.g. Cash, CPF, SRS) and settlement currency

  • 6. How can I make payment for my trades?

    Please note that there is no processing of payment during Singapore public holidays. You can choose to pay through one of the following ways:

    For SGD payment

    - Cash or Cheque at our counter on the 2nd Floor of our office at 8 Anthony Road

    - Cheque made payable to UOB Kay Hian Pte Ltd. (Please indicate your trading account number and the contract number or the contra statement number on the reverse side of the cheque.)

    - EPS via the ATM or Internet banking

    - GIRO through DBS/POSB, UOB and OCBC bank accounts

    - Bill payment via Internet banking with DBS/POSB, UOB, Standard Chartered and HSBC

    - Trust account that is maintained with UOBKH to facilitate settlement for your share transactions

    For USD payment

    Telegraphic transfer or via USD cheques

    Note: There will be *costs imposed by agent bank for USD cheques drawn on USD *accounts in Singapore.
    (*Free for UOB Bank USD Account in Singapore)

    For CNY payment

    For settlement in CNY, you have to do a telegraphic transfer to UOBKH at least one day before Trade Date.

  • 7. Can I make payments with USD cheques drawn from any bank in Singapore?

    UOBKH will not accept settlement by USD cheques drawn from non-participating banks as these cheques take approximately one to three weeks to clear, and thus may incur interest for late payment on your contra loss or outstanding purchases.

    List of participating banks:

    Name of BankName of Bank
    1ABN-Amro17HL Bank
    2American Express Bank18Hua Nan Commercial Bank
    3Bangkok Bank Public Co Ltd19Indian Bank
    4Bank of America20Indian Overseas Bank
    5Bank of China21Industrial and Commercial Bank
    6Bank of India22Korean Exchange Bank
    7Bank of Tokyo Mitsubishi Ltd23Malayan Banking Bhd
    8BNP Paribas24Mizuho Corporate Bank
    9Chang Hwa Commercial Bank25 OCBC Bank
    10Chiao Tung Bank Co Ltd26RHB Bank
    11CitiBank27Standard Chartered Bank
    12Credit Agricole Indosuez28Sumitomo Mitsui Banking Corpn
    13DBS Bank29The Bank of East Asia Ltd
    14Deutsche Bank30The Hongkong and Shanghai Banking Corpn
    15First Commercial Bank31UCO
    16Habib Bank32 United Overseas Bank Limited
  • 8. What is Electronic Payment for Shares (EPS)?

    Electronic Payment for Shares (EPS) facilitates the transfer of funds between designated bank accounts of investors and their stockbroking companies.

    To activate this linkage, complete the Application for Electronic Payment for Shares (EPS) form. It takes approximately 1 week to process this linkage.

  • 9. How to make payment via Internet Banking EPS/Bill Payment?
    • For EPS through DBS/POSB and UOB bank accounts, please proceed to "Investment Services", "Electronic Payment for Shares" and follow the instructions onscreen.

    • For EPS through OCBC bank accounts, please proceed to "Bill Payment", "Share Payment (EPS)" and follow the instructions onscreen.

    • For EPS through Citibank bank accounts, please proceed to "Payments & Transfers", "Shares Payment (EPS)" and follow the instructions onscreen.

    • For Bill Payment through DBS/POSB, Standard Chartered and HSBC accounts, the reference number is your 7-digit trading account number.

    • For Bill Payment through UOB bank accounts, the reference number is '05' followed by your 7-digit trading account number

  • 10. When do I receive my sales proceeds?

    With EPS or GIRO, sales proceeds in Singapore dollars will be credited directly into your designated bank account on 'Due' day and you should see the credit balance in your account on Due Date + 1. Otherwise, a cheque will be sent to you on Due Date +1.

  • 11. Can I use my sales proceeds to offset my purchases?

    Yes, you may do so if both sales and purchases are in the same settlement currency. Please inform your Trading Representative of your request one day before the due date of the sale(s).

  • 12. How do I withdraw money from my Trust Account?

    Please contact your Trading Representative for assistance.

  • Advanced Order

  • General

  • 1. Which markets are Advanced Orders available?

    Advanced Orders is currently available for SGX.

  • 2. How do I access Advanced Orders?

    Step 1: Go to “Trade” tab
    Step 2: Select “Place Order”
    Step 3: Select “Advanced”

    Step 4: Before you can access, you would need to read and accept the one-time Disclaimers

    Please contact your Trading Representative on activating Advanced Order on your online UTRADE Cash account.

    Once that is done, you can access Advanced Orders via your Cash account

  • 3. Can I amend Advanced Orders?

    Yes, you are able to amend the Price and Quantity on orders that are not filled. Orders that are already filled cannot be amended.

    Please note that

    • For partially filled orders, the amendment shall only apply to the balance quantity.
    • Order with a revised price that is 30 bids away from the current last done price will be rejected by SGX
    • Effect of amendments on order priority as below

    ActionOrder Priority
    Decrease in QuantityPriority of the order will be maintained
    Increase in QuantityPriority of the order will be lost
    Increase/Decrease in PricePriority of the order will be lost

  • 4. What are the types of Advanced Orders available at different trading phase?

    Order Types / Validities

    Pre-Open

    Open

    Pre-Close

    Limit orders

     Day

     Fill and Kill (FAK)

     Fill or Kill (FOK)

    Accept*
    (Status:  Pending)

    Not allowed

     Good-till-Date (GTD)

     Good-till-Maximum (GTM) 

    Market Orders

     Fill and Kill (FAK)

     Fill or Kill (FOK)

    Accept*
    (Status:  Pending)

    Not allowed

    Market to Limit Orders

     Day

     Fill and Kill (FAK)

     Fill or Kill (FOK)

    Accept*
    (Status:  Pending)

    Not allowed

     Good-till-Date (GTD)

     Good-till-Maximum (GTM) 

    Conditional Orders#

     Session State Orders (SSOs)

    Accept^
    (Status:  Pending)

     By Price

    Accept^
    (Status:  Pending)

    Not allowed

     By Stop Price

    Accept^
    (Status:  Pending)

    Not allowed

    * Order submitted with FOK before or during Pre Open phase will be processed by SGX at Open phase, please trade with caution on such orders.
    ^ Conditional Orders submitted before or during Pre Open phase, order will be shown as Pending (PO) and only be sent to SGX at Open Phase.
    # Conditional Orders that have yet triggered will be shown as “MO” (ie order under monitoring).

    Note: Always check your Order Book for the latest order status

  • Order Validities

  • 1. What are the validities available for Advanced Orders?

    1. Day

      The order is only valid for the day that is sent to SGX. If the order is not matched, it will expire at the end of trading day. Therefore, you will need to re-enter your order on each trading day.

    2. Fill and Kill (FAK)

      The order will be matched with as much quantity as possible and any unmatched quantity will be cancelled.

    3. Fill or Kill (FOK)

      The order will be matched in its entire quantity or be completely cancelled. There is no partially filled order. FOK can only be processed during normal trading hours, from 09:00hrs to 17:00hrs.

    4. Good-till-Date (GTD)

      A GTD order allow you to place an order that will stay in the order book for a specific number of calendar days or until the order is fully filled, specifically cancelled or the instrument has corporate actions, is de-listed or expired, whichever occurs first. You are required to select a date that is within 30 calendar days from the day the order is placed.

      Valid GTD orders will remain in queue status in Today’s Order page. Please remember to check your order book on the latest order status.

    5. Good-till-Maximum (GTM)

      These are orders that will stay in the order book for a maximum of 30 calendar days or until it is fully filled, specifically cancelled or the instrument has corporate actions, is delisted or expired, whichever occurs first. The calendar is effective from the day when the order is received by SGX.

      For example, orders submitted during weekend or public holiday will be sent to SGX on the following trading day. Valid GTM orders will remain in queue status in Today’s Order page. Please remember to check your order book on the latest order status.

  • 2. What are the risks associated with using GTD/GTM orders?

    1. The order is left on the order book for a period of time during which market conditions could change and the order may become unfavorable.

    2. The order may incur more transaction cost if the order is partially filled each day and commissions are charged on each day that an execution occurs.
         
      Note:
      i

      For partial filled trades across different dates, you may view the accumulated executed quantity in your order book. To avoid any trading error, you need to check on the trade date and its respective executed quantity and price.
      Step 1: Go to “Trade” tab
      Step 2: Go to “Order Book”
      Step 3: Click on “Details”

      For any further clarification, you contact your Trading Representative or our Client Services at +65 6536 9338.

         
      ii You can only withdraw the quantity on GTD/GTM order that are not filled.


    3. You need to ensure there are enough shares in your CDP account for your GTD / GTM sell orders. If there are insufficient shares, there is a risk of short selling if you place a GTD/GTM sell order.
       
    4. You need to ensure there are enough shares and limits available in your CPF/SRS Accounts for your GTD/GTM orders. . If there are insufficient shares, there is a risk of short selling if you place a GTD/GTM sell order. If there are insufficient limits, there is a risk your buy long dated order, after the orders is fulfilled, is revoked to a Cash trade and subject to settlement within 3 days.

  • 3. What happens to GTD/GTM orders when there are corporate actions?

    Orders entered prior to ex-date will be purged on ex-date of corporate actions (examples include but not limited to dividends, rights issues and bonus entiltlement) before the market opens. The order status will be reflected as “Expired”.

    Corporate actions declared for the mother share will not affect the GTD/GTM orders placed for its underlying structured warrants, etc.

  • 4. What price can I submit for GTD/GTM orders?

    You can submit GTD/GTM orders that is within the allowed Bid Range. For more details, kindly refer to SGX website.

    For example, if ABC shares were last traded at S$3.36, the price range to enter will be calculated to be +/- 30 bids from S$3.36. In this case, the price range will be $3.06 and S$3.66. Orders entered out of this range will be rejected as a mitigating control for any error trade.

  • Limit Order

  • 1. What is a Limit Order?

    A Limit Order allows a buy or sell of a stock at a specified price or better.

  • 2. How does a Limit Order work?

    1. Day

      Any portion of the order that can immediately be matched is traded as soon as the order is submitted to SGX successfully. The rest of the unfilled order sits in the order book until it is matched or is expired at end of the trading day.


    2. Fill and Kill (FAK)

      Any portion of the order that can immediately be matched is traded as soon as the order is submitted to SGX successfully. The rest of the unfilled order will be cancelled.

      For example:
      A limit order to buy 500 shares of  ABC at $2 will have a partial match of 300 shares if there are only 300 shares of ABC with best available ask of up to $2 in the order book.  The remaining 200 shares will be cancelled immediately.


    3. Fill or Kill (FOK)

      The whole order quantity which is entered into the order book must be matched in full or the order will be cancelled. There is no partial fill. FOK can only be processed during normal trading hours, from 09:00hrs to 17:00hrs.

      For example:
      A limit order to buy 500 shares of ABC shares at $2 will only be matched if there are at least 500 ABC shares with best available ask of up to $2.  If there are fewer than 500 shares available, the buy order will be cancelled immediately with nothing being matched. 


    4. Good-till-Date (GTD) / Good-till-Maximum (GTM)

      Any portion of the order that can immediately be matched is traded as soon as the order is submitted to SGX successfully. The rest of the unfilled order sits in the order book until it is fully filled, specifically cancelled, or the instrument is de-listed or expired, whichever occurs first.

      Valid GTD/GTM orders will remain in queue status in Today’s Order page. Always remember to check your order book on the latest order status. 

      For example: 
      (i) GTD 
      The order is placed on 1 March 2016 and the investor wants to keep the order in the order book till the end of trading day on 4 March 2016 or be filled before that.

      (ii) GTM
      These are orders that will stay in the order book for a maximum of 30 calendar days or until it is fully filled, specifically cancelled or the instrument has corporate actions, is delisted or expired, whichever occurs first. The calendar is effective form the day when the order is received by SGX. For example, orders submitted during weekend or public holiday will be sent to SGX on the following trading day.

      Valid GTM orders will remain in queue status in Today’s Order page.  Please remember to check your order book on the latest order status.

  • 3. How to place a Limit Order?

    Step 1: Choose “Limit” order under Order Type

    Step 2: Choose Validity: Day, FOK, FAK, GTD or GTM

    Step 3: Enter Price, Quantity, Payment, Settlement Currency

    Step 4: If selecting Conditional order, tick on the check box for order triggering conditions and enter the triggering criteria accordingly.

  • Market Order

  • 1. What is a Market Order?

    A market order is an order which is entered into the order book with a specified quantity but without a price. It is purely volume-based and has no target price. It is an instruction to trade at the best price currently available in the market.

  • 2. How does a Market Order work?

    A market order prioritises execution over all other factors. It will trade through the order book to match the specified quantity. That is, one market order can match with opposite orders of different price levels of the order book until the entire market order volume is filled.

    1. If a market order is entered into the order book during continuous trading from 9:00hrs to 17:00hrs, the market order will be matched at the best possible price.

    2. If a market order is entered into the order book outside of continuous trading, the market order will take the indicative equilibrium price.

    3. A market order will have priority over priced orders (e.g. limit orders) as the user of a market order is indicating a willingness to accept any price in return for execution.

    4. A market order must be entered with Fill-or-Kill (FOK) and Fill-and-Kill (FAK) time validities or it will be rejected.

    5. A Fill-and-Kill (FAK) market order will match with the available orders on the opposing side of the order book, and any remaining part of the order will be cancelled.  For example, a Fill-and-Kill (FAK) buy market order for 500 ABC shares will be matched against any number of ABC shares on the ask side of the order book, up to 500 share.  If there are fewer than 500 shares available, the remaining, unmatched part of the Fill-and-Kill (FAK) buy market order will be cancelled immediately.

    6. A Fill-or-Kill (FOK) market order will only be matched in its entirety, or be cancelled otherwise.  For example, a Fill-or-Kill (FOK) buy market order for 500  ABC shares will only be matched if there are at least 500 ABC shares on the ask side of the order book.  If there are fewer than 500 shares available, the fill-or-kill (FOK) buy order will be cancelled immediately with no part being matched.
  • 3. What are the risks associated with using Market Orders?

    1. There is no guarantee that an order will be filled at a target price. That is, a buy order could be filled at a much higher price than intended, or a sell order can be filled at a much lower price than intended.

    2. Using Market Orders during a volatile market is not recommended as there is a higher probability that the prices will change quickly.  Hence, the incidence of ‘slippage’ is higher in fast-moving markets or for illiquid securities with thin order book and wide bid-ask spread.

    3. The order may be split across multiple investors on the other side of the transaction, resulting in different prices for the order.

  • 4. How to place a Market Order?

    Step 1: Choose “Market” order under Order Type

    Step 2: Choose Validity: FOK or FAK

    Step 3: Enter Quantity, Payment, Settlement Currency

    Step 4: If selecting Conditional orders, tick on the check box for order triggering criteria and enter the triggering criteria accordingly.

  • Market-to-Limit Order

  • 1. What is a Market-to-Limit Order (MTL)?

    A market-to-limit order is an order which is entered into the order book with a quantity but without a price, just like a Market order. However, it will only match at the current best bid or ask price and not trade through the order book. If the order is only partially filled after matching at the current best price, the remainder is submitted as a limit at the same price that the earlier match occurred.

  • 2. How does a Market-to-Limit Order (MTL) work?

    1. If it is entered during a continuous matching session state, the MTL order will be matched at the best possible price, and the remaining quantity of the order will be inserted into the order book as a limit order at the executed price.

    2. When the MTL order is entered during a state when the orders are not matched continuously, the MTL order is stored in the order book like a market order.  When transiting from non-matching to an auction session or continuous matching session, the MTL orders are matched at the Equilibrium price.

    3. A MTL can be entered with a FOK, FAK, Day or GTD/GTM time validity. For examples:

      • A Fill-and-Kill market-to-limit buy order for 500 ABC shares would first match at the best available ask, say, of $3.  Assuming there were only 200 ABC shares offered at $3, 200 shares will be matched at $3 and the remaining 300 shares would then be cancelled.

      • A Fill-or-Kill market-to-limit buy order will only be matched in its entirety at the best available ask, or be cancelled otherwise.  For example, a Fill-or-Kill buy market-to-limit order for 500 ABC shares will only be matched if there are at least 500 ABC shares on the ask side of the order book at the best available ask.  If there are fewer than 500 available shares at the best available ask, the Fill-or-Kill buy order will be cancelled immediately with no part being matched.

      • A buy market-to-limit order for 500 ABC shares entered with a Day or GTD/GTM validity would first match with at the best available ask, say, $3.  Assuming there are only 200 ABC shares offered at $3, 200 shares will be matched at $3 and the remaining 300 shares would be entered into the order book as a limit order at $3.  For a Day order, if the order is not filled at the end of the trading day, the order will be cancelled.  For a GTD/GTM order, the order will remain in the order book until it is fully filled, specifically cancelled, or the instrument is de-listed or expired.  

  • 3. How to place a Market-to-Limit Order?

    Step 1: Choose “Market to Limit” order under Order Type

    Step 2: Choose Validity: Day, FOK, FAK, GTD or GTM

    Step 3: Enter Quantity, Payment, Settlement Currency

    Step 4: If selecting Conditional orders, tick on the check box for order triggering criteria and enter the triggering criteria accordingly.

  • Conditional Orders

  • 1. What is Conditional Order?

    There are 3 conditional orders available, namely by Session, by Price, by Stop Price. It allows you to buy or sell when the triggering criteria are met.

    They can only be entered, modified, cancelled and triggered during Open phase. Such orders are not visible to the market before it is converted to the specific order. Orders that are not yet triggered will be displayed as “MO” (ie Under Monitoring Order).

    Once the order meets the criteria that were set up, the order will be converted to an active tradable order. Conditional orders can be entered with any order type and validity for the to-be-triggered order. However, validation of the allowable order type and validity for the to-be-triggered order will be done upon activation of the order.

    SGX will automatically expire conditional orders that are not activated by end of the trading day.

    Kindly follow the steps below :
    Step 1: Go to “Place Order”
    Step 2: Select a stock
    Step 3: To select Conditional Order, click box for order triggering criteria and enter the trigger criteria accordingly.

  • Session State Order

  • 1. What is a Session State Order (SSO)?

    A session state order is an instruction to place an order into an order book at a specific session state of a trading day. A SSO is not visible to the rest of the market before it is being triggered. SSOs that are not activated by the end of the trading day will be automatically deleted from the system.

    SSO can be placed in most of the sessions, but it can only be triggered in the following session states:

    • Open
    • Pre-Close

  • Price Triggered Order by Price

  • 1. What is a Price Triggered Order by Price and how it works?

    This order is an instruction containing a target price and volume that will be converted into an actual order in the order book once the target price is met. The order can either be a limit order or a market order, which will determine the nature of the actual order created once the trigger condition is met.

    SGX will automatically expire conditional orders that are not activated by end of the trading day.

    Please note that advanced order can only be triggered during market Open phase. Overnight advanced order may get rejected by exchange after the market is open if the limit price is outside of the allowed price range when the advanced order is triggered.

    For example
    ABC shares are currently trading at $2.60. Client wishes to buy ABC shares only when the price falls back to $2.50. However, he also wants to buy at a better price than $2.50, for instance $2.40. In this case, he enters a buy Limit order at $2.40 and a trigger price of $2.50.

    During the day, if the trading price of ABC shares starts falling from $2.60 and reaches $2.50 at 11am, the Price Triggered Order is converted into an order to buy at a Limit Price of $2.40.

    The buy limit order will only be executed at $2.40 or better price. If the market price never goes down to $2.40 or better, the order will not be executed.

  • 2. What are the advantages of using Price Triggered Order by Price (ie if-touched)?

    Market-if-touched order benefits investors by providing the flexibility to buy and sell at specific price levels without investors having to constantly monitor market movements. It is particularly of use in fast-moving markets, when investors may not be able to react in time to take advantage of buying or selling opportunities.

    Using a Limit-if-Touched order helps to ensure that, if the order does execute, the order will not execute at a price less favourable than the limit price.

  • 3. What are the risks associated with using Price Triggered Order by Price (ie if-touched)?

    1. Short-term market fluctuation in a stock's price can activate a Stop Limit Order, so trigger price and limit order price should be selected carefully.

    2. For Stop Market orders, once the stop price is reached, the Stop order will be activated and becomes a Market order and the transacted price may be quite different from the stop price, especially in a fast-moving market or in a cascading price scenario where stock prices can change rapidly.

    3. There will be no guarantee that the order will be filled in the event the price gaps through the limit price. In such an event, the order will not be filled.

    Investors must take note that once the market-if-touched order is triggered, the order will be injected into the order book as a market order which comes with the associated risk of a market order. The use of a limit-if-touched order may reduce the risk of being filled at a too unfavourable price when the order is triggered.

  • Price Triggered Order by Stop Price

  • 1. What is a Price Triggered Order by Stop Price and how it works?

    A stop order can either be a stop limit order or a stop market order, which will determine the nature of the actual order created once the trigger condition is met. Once activated, the stop market order will be treated the same as a regular market order and the stop limit order will be treated as a regular limit order.

    For example
    A stop limit order is an order which will be traded at a specified price or better after a given stop price has been reached. That is, once the stop price is reached, the stop limit order becomes a limit order to sell at the limit price or better.

    An investor enters a stop limit order to sell ABC shares with a stop price of $2.50 and a limit price of $2.40. The price of ABC shares starts declining from current market price of $2.60 and reaches $2.50 intraday. Upon the price of ABC shares reaching $2.50, the stop limit sell order is triggered, and is converted into a sell limit order. As long as the order can be filled at or above $2.40, it will be executed.

  • 2. What are the advantages of using Price Triggered Order by Stop Price?

    Stop orders benefit investors by allowing them to trade without having to constantly monitor market movements. It is particularly of use in fast-moving markets, where investors may not be able to react quickly enough to limit losses arising from trading positions.

    Stop orders are used when an investor wants to execute an order at a specific price, but the market is not currently trading at that price. They are useful for breakout trades where an investor wants his order executed only if the market trades past a particular price.

    Stop orders can be used to:

    • Minimise a loss or protect a profit on an existing long or short position. Stop orders are generally used as protection against runaway prices. For instance, in a falling market, an investor who is long a particular counter may want to enter a stop sell order which will likely limit the losses faced as a result of such decline. Similarly, in a rising market, an investor who is short a particular counter may enter a stop buy order to limit the losses faced in covering the short position.
    • Initiate a new long or short position
  • 3. What are the risks associated with using Price Triggered Order by Stop Price?

    Investors intending to use stop orders must take note of the following:

    1. Short-term market fluctuation in a stock's price can activate a Stop Limit Order, so trigger price and limit order price should be selected carefully.
    2. For Stop Market orders, once the stop price is reached, the Stop order will be activated and becomes a Market order and the transacted price may be quite different from the stop price, especially in a fast-moving market or in a cascading price scenario where stock prices can change rapidly.
    3. There will be no guarantee that the order will be filled in the event the price gaps through the limit price. In such an event, the order will not be filled.

  • 4. What are the differences between Price Triggered Order by Stop Price and by Price (ie if-touched)?

    The difference between these 2 orders is that a Stop order is typically used as a loss-limiting mechanism in respect of open positions, while an if-touched order is used to create new positions in anticipation of a particular reversing trend.

    In a falling market, an investor may want to enter the market at a favourable price should the market rebound. Similarly, in a rising market, an investor may want to enter into a short position should the price begin to fall.

  • Products

  • CFDs

  • 1. What are CFDs?

    A Contract for Difference (CFD) is an agreement between 2 parties to settle, at the close of the contract, any difference between the opening and closing prices of the contract multiplied by the number of units of the underlying asset specified in the CFD.

    CFDs allow you to participate in the price movement of an underlying product without actually owning the asset. This can be done by fulfilling a minimum collateral requirement (known as margin) instead of the full contract value.

  • 2. What is leverage?

    Leverage is the ratio of

    The amount of capital needed to
    trade a stock in full

    :

    The amount of capital needed to
    be put up as collateral

    CFDs are Leveraged products traded on margin. For clients who wish to take advantage of price movements with minimum initial capital, UTRADE CFD offers leverage of up to 10X on key component stocks.

    Note: UOB Kay Hian Private Limited (UOBKH) reserves the right to vary the required margin for the underlying securities and to limit each client’s trading limit without prior notice.

    Example:

    Customer A wishes to buy 10 lots of Singtel at $3.60. Singtel has a margin requirement of 10%.

    Type of account

    Amount of capital required to trade(excluding charges)

    Cash account

    $36,000

    CFD account

    $3,600

    In this instance, Singtel has a leverage of 10:1.

  • 3. What is the Initial Margin (IM)?

    Initial Margin is the margin (collateral) that you must furnish in order to transact in a CFD position and is calculated as a percentage of the full contract value. Once an IM is lodged for a position, it will be marked to market based on the prevailing market prices of the underlying instrument and changes accordingly with the market’s movements.

  • 4. What is Free Equity (FE)?

    Free Equity is the surplus funds in the CFD account available for withdrawal or initiating of new positions.

  • 5. What is Gross Liquidation Value (GLV)?

    GLV is the total value of the CFD account if all the positions are sold at the current market price, less any transaction charges and adjustments. Essentially, GLV = IM + FE

  • 6. When is a margin call made?

    A margin call will be made intraday whenever the margin ratio of your account exceeds 100%. Margin ratio is calculated in the following manner:

    Margin Ratio = IM/GLV x 100%

    When Margin Ratio > 100%, you will have 2 business days to satisfy the margin call.

    When Margin Ratio > 125%, you will have 1 business day to satisfy the margin call.

    When Margin Ratio > 140%, we will force sell your open positions to bring the margin ratio below 100% again.

    You will not be able to initiate a new position until you have satisfied your margin call requirements. Your trading representative will force sell your existing open positions if you fail to satisfy your margin calls within the stipulated timelines.

  • 7. How do I know if there is a margin call?

    All margin calls will be sent via emails.

  • 8. How do I meet my margin call?

    You can choose to pay through one of the following ways:

    Cash or Cheque at our Head Office, 8 Anthony Road

    Cheque made payable to UOB Kay Hian Pte Ltd. (Please indicate your trading account number.)

    Telegraphic transfer

    Please note that USD, SGD, HKD and AUD are accepted for payment. Payment processing is done on full trading days only.

  • 9. What is the CFD tenure?

    Each CFD contract has a contract period of up to 1 calendar month. On the 30th of every month, all open CFD contracts will be rollover. During rollover, the open CFD contracts will be automatically renewed based on the market closing price of the underlying investment product on the 30th of the calendar month. Unrealised profits or losses will be realised during the rollover. If the 30th is a public holiday or weekend, rollover price used will be of the last trading day. For the month of February, rollover will take place on the last day of the month. During rollover, commission fees are not charged to you for renewal of contracts.

    For an example on rollover, please click here.

  • 10. What do I need to do when my contract is rolled over?

    You do not need to do anything. Contracts will be auto-renewed.

  • 11. Can I do a Short Sell?

    Yes, stocks indicated with a “Yes” in the Short Sell column with the CFD platforms are available for short sell.

  • 12. Can I pay the contract value in full and take delivery of the underlying shares?

    No. CFD is an over-the-counter (OTC) instrument, hence payment in full will not result in the physical delivery of the underlying shares.

  • 13. Can I submit overnight orders?

    Yes, overnight orders can be placed.

    SG market

    SG overnight orders can be placed after SGT 5.15pm on market trading days.

    HK market

    HK overnight orders can be placed after SGT 4.15pm on market trading days.

    US market

    US overnight orders can be placed after SGT 9.30am on market trading days.

    AU market

    AU overnight orders can be placed after SGT 2.15pm on market trading days.

    MY market

    MY overnight orders can be placed after SGT 5.15pm on market trading days.

    Note: For SG and HK overnight orders, please take note that no orders can be placed from Saturday 6am to Monday 6:05am (SGT). Orders placed on stipulated period would be rejected.

  • 14. What are the shares I can trade?

    Please refer to the respective market’s counter list.

    SGX counter list
    US counter list
    HKEX counter list
    Bursa counter List
    ASX counter List

  • 15. What can I do to limit my risk when purchasing CFDs?

    There are stop-loss functions available on the CFD platforms for you to set your risk parameters. Likewise, there are profit-taking functions within these platforms too.

    *Please note that a stop loss does not guarantee that your position will close at the exact level you specify – if the market suddenly gaps beyond your stop level, it is possible that your position will be closed at a worse level than requested.

  • 16. How do I apply for a CFD trading account?

    Clients need to have a cash trading account with UOB Kay Hian Pte Ltd before they can apply for a CFD trading account. Speak with your Trading Representative or contact us. Please note there may be additional onboarding requirements for clients who wish to trade US CFDs.

  • 17. Is there a minimum amount required before I can start trading CFDs?

    Yes, the minimum amount to open a CFD Trading Account is S$3,000 equivalent.

  • 18. What are the trading fees?

    Country Commission Rate (Online) Minimum Commission (Online) Commission Rate (Offline) Minimum Commission (Offline) Financial
    Charges*
    (rates per annum)
    Monthly Charge for Live Price Feed (Level 1)
     Long Short
    Singapore 0.25% SGD 25 0.25% SGD 40 4.5% 4% to 8% FREE
    Hong Kong 0.32% HKD 150 0.32% HKD 200 4.5% 4% to 8% HKD 120
    United States 0.22% USD 20 0.22% USD 30 4.5% 3% to 4% USD 3
    Australia 0.20% AUD 15 0.50% AUD 50 5.5% 3% AUD 25
    Malaysia 0.40% USD 20 0.70% USD 50 5.5% As low as 6% USD 1

    *Applicable to non-promotional periods. Rates may be subject to change.

    Commission fees include all foreign fees payable such as stamp duty and exchange fees.

    All CFD trades will be settled in the traded currency.

    All commission charges will be subjected to 7% GST and are automatically deducted from your CFD account the following morning.

  • 19. Are there any account maintenance fees?

    No, there are no account maintenance fee.

  • 20. Will my contracts be amalgamated if I trade the same security on the same day?

    Yes. All orders for the same counter, same action and on the same day will be amalgamated into one contract. back

  • 21. How do Contingent Orders work?

    Contingent Orders can be used as protective stop loss or take profit orders. Once the Contingency Trigger prices attached to the orders are met, the Contingent Orders will be triggered and sent to queue.

    Example 1:

    Customer X has 10,000 Singtel shares bought at $3.60. He places a Contingent Limit Sell order (Trigger Price) at $3.70, and the Contingent Order price at $3.70.

    Scenario A: When Singtel’s last done price reaches $3.70
    Outcome A: Customer X’s order will be put to queue to sell at $3.70.

    Scenario B: Singtel’s price hovers at the day high of $3.65
    Outcome B: Customer X’s Contingent Limit Sell Order is not triggered and remains Good Till Cancel (GTC).


    Example 2:

    Customer Y has 10,000 Singtel shares bought at $3.60. He places a Contingent Limit Sell order (Trigger Price) at $3.50, and the Contingent Order price at $3.70.

    Scenario C: Singtel’s price hovers at the day high of $3.65
    Outcome C: The Contingent Limit Order is triggered as its criteria of $3.50 is already met. The order will then be queued at $3.70, if the order is not filled by end of the trading day, it will be purged from the system.


    Example 3:

    Customer Z has 10,000 Singtel shares bought at $3.60. He places a Contingent Limit Sell order (Trigger Price) at $3.70, and the Contingent Order price at $3.70. Singtel’s price hovers at the day high of $3.65. Customer Z decides to close his position at $3.65 manually, without cancelling the Contingent Limit Sell order.

    Scenario D: Singtel’s price rose to $3.71 the following day
    Outcome D: Customer Z has a new short position for 10,000 Singtel shares. This is because Contingent Orders are Good Till Cancel if user does not delete them and/or their trigger condition is not met. In this case, Customer Z has 0 Singtel shares after closing his position. However, since the Contingent Order to sell is not cancelled, the sell order is triggered and filled, leaving him with a new short position.

  • 22. How do I know if my order is filled through the Order Pad on my trading system?

    You may like to refer to the “RemVol” and “DoneVolTot” columns on the Order Pad on the trading system to view the exact quantity being filled.

    Example A:
    Customer places an order to purchase 10,000 Singtel shares at $3.60 with Singtel now trading at $3.62
    The Order Pad will show the following when the order is placed on queue at $3.60:

    RemVol DoneVolTot
    10000 0

    Example B:
    In the event Singtel trades at $3.60 and the order was filled, the Order Pad will reflect the following:

    RemVol DoneVolTot
    0 10000

    Example C:
    A scenario where Singtel trades at $3.60 and the order partially filled, the Order Pad will reflect the following:

    RemVol DoneVolTot
    5000 5000
  • 23. How do I execute orders when system encounters technical glitches?

    You may contact your trading representatives or our customer services hotline at +65 6536 9338 to direct you to our central dealing to assist you in your trades.

  • 24. Is CFD a Specified Investment Product (SIP)?

    Yes, CFD is classified as an Unlisted SIP. CFDs are typically traded off exchange. As such, clients are to declare if they have the required knowledge or trading experience in CFDs through the Client Profile Form. MAS has introduced this requirement to safeguard clients’ interests. Brokers are now to assess that these clients have the necessary knowledge/experience to understand the risks, as well as features, of CFDs.

  • 25. How can I proceed to open a CFD account if I do not fufill the requirements set forth in the Client Profile Form?

    An e-learning course, jointly developed by the Association of Banks in Singapore (ABS) and the Securities Association of Singapore (SAS), is available to test your proficiency on CFDs. After completing the e-learning course, clients are required to pass an online course review. A soft-copy certificate will then be generated. Kindly print and submit it with your UOB Kay Hian CFD account documents to open the CFD account.

    To begin the course, log in to http://sips.abs.org.sg/

    For a step-by-step guide on registering and completing the course, please click here.

  • 26. If I am an existing CFD client, how can I gain access to the NYSE and NASDAQ market?

    The following additional forms are to be submitted:
    a) W-8BEN
    b) NYSE Subscriber Agreement
    c) NASDAQ Subscriber Agreement

  • 27. How can I place US CFD trades?

    Clients are able to place trades online using their existing CFD Login. Alternatively, you may contact your trading representatives or our customer services hotline at +65 6536 9338 to direct you to our central dealing to assist you in your trades.

  • 28. Can I choose to settle my US, HK, AU or MY contracts in SGD?

    No. At this moment, clients are required to ensure that there is sufficient foreign currencies in your CFD account for foreign market contracts in order to pay for the relevant brokerage and finance charges as shown below.

    Currency

    Foreign Market Contracts

    USD US Contracts
    HKD HK Contracts
    AUD Australia Contracts
    USD Malaysia Contracts
  • 29. What currency will my portfolio valuation be in if I have both SGX and US trades?

    Total portfolio will be valued in SGD.

      Total portfolio =

    SGX portfolio in SGD

    +

     NYSE/NASDAQ portfolio valued in
     SGD (based on in-house daily
     USD exchange rate)

  • 30. Is there any imposed CFD trading limit?

    Yes. The default CFD trading limit ceiling for all clients is set at S$200,000 or up to the maximum leverage factor of the counter based on your available cash in your CFD account, whichever is lower.

    Example: If you have deposited cash of $10,000

    The share initial margin requirement: 10% (10x leverage)
    The share initial margin requirement: 20% (5x leverage)

    If you wish to buy only those shares with margin requirement of 10% based on $10,000, you can only buy up to $10,000 X 10 times = $100,000 contract value. If you wish to buy only those shares with margin requirement of 20% based on $10,000, you can only buy up to $10,000 X 5 times = $50,000. If you would like to increase your trading limit, please contact your Trading Representative.

  • 31. Will I be entitled to Corporate Actions on my CFD trades?

    Yes, clients are entitled to the following Corporate Actions provided positions are held until Ex-Date:

    1. Dividends
    2. - Long positions are entitled to receive dividends
      - Do note the dividend amount will be debited from the CFD account balance for short positions

    3. Rights Issues for Long positions only. For short positions, clients may be required to close off existing positions before Ex-Date.
    4. Bonus Issues
    5. Stock Consolidation/Stock Split

    To learn more about Bonus Issues, Stock Splits and Scrip Dividends, please click here.

  • 32. I am locked out of my CFD trading plaform. What should I do?

    You can contact our Client Services at +65 6536 9338 for help. You can either

    Request for Client Services to unlock your account; or

    Request your password to be regenerated and mailed to you

  • 33. Are there seminars available for me to learn more about trading CFDS?

    We hold 2 types of seminars monthly in our UOB Kay Hian auditorium.

    1. CFD 101

    2. Navigating through UTRADE CFD Platform

    Register via the UTRADE Seminar Registration page.

  • 34. Is there any Product Information Sheet that provides more information on CFDS?

    You can download the CFD Product Info Sheet here.

  • 35. What are the Trading hours for CFDs in the different markets?

    Country

    Exchange Market

    Trading Hours

    Trading Hours
    (Singapore Time)

    Trading Hours
    (Singapore Time during daylight saving*)

    Singapore SGX Pre-opening:
    8.30am – 9.00am
    Trading:
    9.00am – 5.00pm
    Pre-closing:
    5.00pm – 5.05pm
    Hong Kong HKEX 9.30am – 12.00pm
    1.00pm – 4.00pm
       
    United States NYSE & NASDAQ 9.30am – 4.00pm (US Time) 10.30pm – 5.00am 9.30pm – 4.00am
    Australia ASX 10am - 4pm 8.00am - 2.00pm 7.00am - 1.00pm
    Malaysia Bursa

    9.00am - 12.30pm

    2.30pm - 5.00pm
       

    *US Daylight Saving time begins each year at 2 a.m. on the second Sunday of March and ends at 2 a.m. on the first Sunday of November.

    *Australia Daylight Saving time begins at 2am (AEST) on the first Sunday in October and ends at 2am (AEST) (which is 3am Australian Eastern Daylight Time) on the first Sunday in April.

  • 36. What is the minimum contract size of CFDs?

    UOB Kay Hian uses the Direct Market Access (DMA) for all CFD Trades hence contract size is dependent on the lot size that the underlying securities are traded in.

  • 37. Can my CFD orders be partially filled?

    Yes. Orders will continue to work in the market until it is either filled or cancelled. For Singapore market where orders are placed Good-for-The-Day ("GTD"), the balance orders will be cancelled at the end of the trading day after 5.10pm SGT.

  • 38. Can I delete or amend my CFD orders?

    Yes. If the order is not done, you can either delete or amend the CFD orders.

  • 39. What will happen to my CFD position if the underlying securities are suspended?

    If any of the CFD underlying securities ceases to be quoted on a relevant exchange, or are under halt/suspension, UOB Kay Hian may at its absolute discretion, elect to terminate the relevant CFD or vary the margin requirement for the CFD depending on the situation. UOB Kay Hian will determine the CFD Contract Value at its sole discretion upon termination.

  • 40. What are the types of collateral acceptable and what are the payment modes available?

    Only cash is accepted as collateral for CFDs at the moment.

  • 41. What order types are available on UTRADE CFD?

    Country

    Exchange Market

    Order Types

    Singapore SGX Limit Order
    Hong Kong HKEX Limit Order
    United States NYSE & NASDAQ Limit Order
    Australia ASX Limit Order
    Malaysia Bursa Limit Order

  • 42. Is there a trading platform guide?

    You can download the guide here.

  • 43. Can I have both a Long and Short Position on the same CFD shares at the same time?

    No. All CFD Equity accounts are on a Net basis. You can only have either a Long position or a Short position of the same CFD shares at any point in time.

  • 44. Can I place orders that can straight away reverse my existing open position to the opposite side?

    No. You cannot place orders that will straight away reverse your existing open position(s).

    Example:
    If you have a Long position of 1000 shares of SGX open, the system will not allow you to put through a sell order for 2000 SGX shares as this will reverse your position into a Short Sell straight away if executed. You will need to square off your existing Long position with a sell order for 1000 SGX first before you can place a new short sell order.

  • Diamond Trading

  • 1. What is Diamond Trading?

    Diamond trading offers Accredited Investors a transparent environment of a global exchange to trade/invest in physically settled GIA-certified diamonds.

    Accredited Investors may either buy the GIA-certified diamonds for investment or take physical delivery.

  • 2. Who sets the prices on the Exchange and how are the prices different from existing diamond markets?

    The Singapore Diamond Investment Exchange (SDiX) is the world’s first commodity exchange for physically settled diamonds, offering diamond contracts within the transparent environment of a global exchange.

    As SDiX is bringing the commodity exchange platform and ecosystem to the diamond market, there will be a transparent and true price discovery on the platform. Prices are set by both buyers and sellers. With transactional volume and actual transacted prices published, these will soon become global benchmarks for diamonds traded.

    SDiX brings both buyers and sellers together in an exchange setting much like other commodity exchanges. As buyers and sellers come together during trading hours, prices are transparent and continuous, and are driven by market fundamentals across all participants.

  • 3. What products are offered on the SDiX platform?

    There will be diamond baskets and single large stones within the polished diamond market.

  • 4. Where do the diamonds on SDiX come from?

    All diamonds offered on SDiX come from approved suppliers who are subject to the SDiX application process and rules. All stones on the platform are GIA-graded and adhere to the Kimberly Process.

  • 5. What are the market trading hours?

    The market will trade from 14:30-18:30 Singapore time and will close for the day at 18:30.

  • 6. How do I get historical pricing data?

    This data can be obtained from the SDiX website. Alternatively you may contact our Client Services hotline at +65 6536 9338 to direct you to the dealing desk.

  • 7. How do I place a trade?

    Please contact your trading representative to place a trade.

  • 8. Is a settlement price established?

    The settlement price will be established by a volume weighted average price of the trading day.

  • 9. What is the settlement period of a trade?

    Clients are to complete settlement of all diamond trades latest by T+3.

  • 10. What is the settlement currency for all Diamond Trading?

    All products are traded and settled in United States Dollar (USD).

  • 11. Can clients sell their own diamonds on SDiX?

    Currently, diamonds can only be consigned for selling by Approved Suppliers of SDiX.

  • 12. Do the diamonds bought on SDiX come with GIA certificates?

    Yes, every diamond consigned to SDiX comes with a GIA diamond grading report/dossier.

  • 13. How do I withdraw my diamonds?

    Clients will have to submit the withdrawal request through their trading representatives.

  • 14. What are the trading fees?

    ProductsTransaction Value (USD)Commission RateTrading Access FeesSDiX Exchange FeesMin Comm (Incl of SDiX fees)
    BasketsAny1%0.10%0.25%USD67.50
    Single Large Stones< 100,0001%0.10%0.50%USD300
    ≥ 100,0001.50%0.10%2%N.A

    Other FeesUOBKH FeesSDiX ExchangeMin Fee (Incl of SDiX fees)
    Custody fees per month based on the average inventory0.005%0.015%N.A
    Withdrawal fees per instance based on value0.75%1.25%USD100

    All Fees are subjected to 7% GST

  • 15. Am I eligible to open a Diamond trading account?

    Clients will need to qualify as Accredited Investors to open a Diamond trading account.

    In Singapore, an Accredited Investor is defined in Section 4A(1)(a) of the Securities and Futures Act (SFA), Chapter 289.

    1. NET Personal assets exceeding SGD 2 million (or equivalent in foreign currency). Or
    2. Income in preceding 12 months of not less than SGD 300,000 (or equivalent in foreign currency). Or
    3. A corporation with net assets exceeding SGD10 million in value (or its equivalent in a foreign currency) or such other amount as the Authority may prescribe, in place of the first amount, as determined by — (A)the most recent audited balance-sheet of the corporation; or (B)where the corporation is not required to prepare audited accounts regularly, a balance-sheet of the corporation certified by the corporation as giving a true and fair view of the state of affairs of the corporation as of the date of the balance sheet, which date shall be within the preceding 12 months;
    4. The trustee of such trust as the Authority may prescribe, when acting in that capacity; or
    5. Such other person as the Authority may prescribe.
  • LFX

  • 1. What is LFX?

    LFX stands for Leveraged Foreign Exchange. It is an Over-The-Counter (OTC) instrument that comprises 2 currencies, called a currency pair. A trade is made by buying one currency and selling the other.

  • 2. Can I buy and/or sell a currency pair?

    Yes, you can execute a trade either to long or to short a currency pair.

  • 3. What are the market hours for LFX?

    Trading of LFX can be done 24 hours a day, whenever the market is open in any one time zone except weekends; 22:00 hrs GMT Sunday (Sydney market opens) until 22:00 GMT Friday (New York market closes)

  • 4. What is Leverage?

    Example:
    Client A wishes to buy 100,000 of EUR/USD at 1.40. EUR/USD has a margin requirement of 2%.

    Type of accountAmount of capital required to trade
    Non-leveragedUSD140,000
    LeveragedUSD2,800

    In this instance, EUR/USD has a leverage of 50:1.

  • 5. What is the Initial Margin (IM)?

    It is the amount required in your trading account to open a position. Using the same example in the previous question, the IM is USD2,800.

  • 6. What is available equity (AE)?

    Available Equity is the surplus of funds in the LFX account available for withdrawal or entering new positions.

  • 7. What is maintenance margin (MM)?

    Maintenance Margin refers to the minimum amount of funds needed to maintain the position.

  • 8. What is a margin call and how will I receive it?

    A Margin Call is our alert to you to deposit more funds, or to (partially) close your positions if you so choose, when the market is against your favour.

    It will be sent to you by email. You will receive the Margin Call when MM is at or below 100% of your IM.

    All your open positions will be liquidated if the market continues to go against you and Margin % falls to 50% or below.

    In the event that an account is called for margin, you will have 2 business days to top up the account back to IM levels. Failure to do so MAY result in positions being cut to bring account back to IM levels or an auto liquidation may occur if the market moves adversely against you.

  • 9. How can I top up my account in the event of a margin call/sell out condition on a public holiday in Singapore or after office hours?

    1. On a Singapore Public Holiday, we will only allow top ups for accounts on Margin call or to prevent sell out. Only the following methods are available:

    a) Fast Transfer (screenshots of the transfer to be sent to contactus@utradefx.com.sg)

    Cheques and Cash facilities are not available. The cut off for processing is 5.30pm for the said public holiday.

    2. Top ups for accounts on Margin call after office hours is available only from 9pm to 1am on that said weekday. Only the following methods are available:

    a) Fast Transfer (screenshots of the transfer to be sent to contactus@utradefx.com.sg)

    For both the above, UOB Kay Hian will endeavor to process and credit the funds as soon as possible. While we understand the urgency and nature of the request, we seek the understanding from clients that funds need to be processed and will only be credited when an acknowledgement email is being sent. Clients at no time should assume that their email request to us is deemed sufficient until UOB Kay Hian has acknowledged it. We seek clients' cooperation that in the event that their request takes more than 45 minutes after 9pm, do kindly give our dealing desk a call for status of the funding.

    Kindly note that the above are strictly for accounts with margin call top ups only and not for normal funding of the trading accounts. UOB Kay Hian UTRADE FX reserves the right to process the funding the next day if the funding is deemed not as a margin call funding. You are advised to keep track of your LFX account equity levels prior to the public holidays to ensure that there is sufficient equity in place to prevent a margin call/sell-out event.

    For more information, please view our deposit instructions here.

  • 10. What is Slippage?

    Slippage is the difference between the price entered and the actual price the trade is executed. It may happen in extreme market volatility.

  • 11. What can I do to limit my risk?

    There are stop-loss orders available on the LFX platform for you to set your risk parameters. Likewise, there are profit-taking functions within this platform too. Please note that the stop-loss orders are not guaranteed.

  • 12. Is it possible to lose more than what I have initially deposited into the account?

    Yes it is possible, as with all leveraged products.

  • 13. What is spread?

    Spread is the difference between the Bid price and the Ask price of a currency pair.

    It is the cost to open a position. Spreads may fluctuate throughout the day and may be different depending on the currency pair traded. Our spreads go as low as:

    Currency Pair Bid/Offer Spread (Pips)
    EUR/USD1.8
    USD/JPY1.5
    GBP/USD2.0
    USD/CAD2.5
    AUD/USD2.0
    USD/CHF2.4
    Other pairsAs low as 2 pips

  • 14. What other charges should I be aware of apart from the spread?

    There may be daily financing charges that are dependent on current interest rates and the currency pairs traded.

  • 15. Is there a minimum deposit to open an LFX account?

    Yes, it is SGD5,000 or equivalent.

  • 16. Do LFX contracts have tenure?

    No, the FX contracts can be held as long as there are sufficient funds maintained in the account.

  • 17. Can I choose a physical delivery when I close the LFX contracts?

    No, this feature is not available.

  • 18. What are the currency pairs offered?

    We offer the following currency pairs:

    - AUD/CAD, AUD/CHF, AUD/JPY, AUD/NZD, AUD/USD


    - CAD/JPY, CHF/JPY, HKD/JPY, NOK/JPY, SEK/JPY, ZAR/JPY
    - EUR/AUD, EUR/CAD, EUR/CHF, EUR/GBP, EUR/JPY, EUR/NZD, EUR/USD, EUR/ZAR
    - GBP/AUD, GBP/CAD, GBP/CHF, GBP/JPY, GBP/NZD, GBP/USD
    - NZD/CAD, NZD/CHF, NZD/JPY, NZD/USD
    - USD/CAD, USD/CHF, USD/HKD, USD/JPY, USD/NOK, USD/SEK, USD/ZAR
    - XAU/USD
    - (For Singapore Residents Only)
    USD/SGD, GBP/SGD, AUD/SGD, NZD/SGD, CAD/SGD, CHF/SGD, EUR/SGD

  • 19. UTRADE FX trading hours

    UTRADE FX hours: Sunday 5.10pm EST to Friday 4.59pm EST

    Most FX trading hours are 24 hours per day during the week and is available from Sunday approximately 5 pm to Friday 5pm, New York Time. UOB Kay Hian UTRADE FX on Friday trading ceases at 4.59pm EST, rather than 5pm EST, to prevent widening of spreads which may occur when our Liquidity providers go offline.

    If you decide to leave open positions over the weekend, please be aware that market prices may "gap" significantly when trading resumes on Sunday. This could result in triggering of Entry Orders and Protection Orders. For example, A stop-loss may be triggered at a rate different from your stop-loss rate, resulting in additional losses.

  • UTRADE Edge

  • 1. What is UTRADE Edge account?

    It is a prefunded account in which you will need to deposit sufficient cash into the account before executing a trade. Trading limit is based on the amount of cash deposit in your UTRADE Edge account. If you have top up using foreign currencies, limit will be computed in SGD equivalent.

  • 2. What are the markets that I can trade via UTRADE Edge account?

    You can trade in Singapore, Hong Kong, Malaysia and U.S.

  • 3. What are the benefits of UTRADE Edge account?

    It allows you to enjoy a lower commission rate of 0.18% (subject to minimum commission of S$18 for SGX market, HK$100 for Hong Kong market, MYR60 for Malaysia market, US$20 for U.S. market)

  • 4. What are the commissions and charges?

    SingaporeHong KongMalaysiaUS
    Online RatesOnline RatesOnline RatesOnline Rates
    Flat Rate0.18%0.18%0.18%0.18%
    Minimum CommissionS$18.00HK$100.00MYR60.00US$20.00
    Other Charges
    Clearing Fee0.0325% on gross consideration0.003% on gross consideration (Min: HK$3; Max: HK$100)0.03%(Max: MYR1,000)N.A
    Stamp DutyN.A.0.1% on gross consideration0.1% (Max: MYR200)N.A
    Trading Access Fee0.0075% on gross consideration0.005% on gross considerationN.AN.A
    Transaction LevyN.A.0.0027% on gross considerationN.AN.A
    GSTThe relevant GST appliesThe relevant GST appliesThe relevant GST appliesThe relevant GST applies
    FINRA Trading Activity Fee(for sales only)N.A.N.A.N.A.US$0.000119 per share (Max: US$5.95)
    Security Fee(for sales only)N.A.N.A.N.A.0.0013% on gross consideration

  • 5. Are there any additional charges other than those mentioned?

    SingaporeHong KongMalaysiaU.S.
    Sub Account ChargesWaived
    (UOBKH reserves the right to amend the fees and charges, and to close the account if there is no trade subsequently.)
    SGD2 + GST per counter per month billed to clients on a quarterly basis (waiver for quarter with 6 transactions done or waiver for the particular month with at least 2 transactions done)SGD2 + GST per counter per month billed to clients on a quarterly basis (waiver for quarter with 6 transactions done or waiver for the particular month with at least 2 transactions done)SGD2 + GST per counter per month billed to clients on a quarterly basis (waiver for quarter with 6 transactions done or waiver for the particular month with at least 2 transactions done)
    Platform FeesNo
    Rights Issue ChargesWaivedHandling charge: SGD30 + GST (inclusive of all out-of- pocket expenses)
    CCASS fee HKD 1 per board lot
    Handling charge: SGD30 + GST (inclusive of all out-of-pocket expenses) Handling charge: SGD30 + GST (inclusive of all out-of-pocket expenses)
    Dividend ChargesWaivedCCASS Scrip fee: one time charge of HKD 1.50 per board lot Dividend ≤ SGD 10 SGD 1 + GST
    Dividend ≤ SGD 500 SGD 5 + GST
    Dividend ≥ 500 1% of dividend capped at SGD 25 + GST
    Dividend ≤ SGD 10 SGD 1 + GST
    Dividend ≤ SGD 500 SGD 5 + GST
    Dividend ≥ 500 1% of dividend capped at SGD 25 + GST

  • 6. Can the UOBKH Depository Agent Sub-Account maintenance charges be waived?

    For Sub-Account for UTRADE Edge Account, this is waived. (UOBKH reserves the right to amend the fees and charges, and to close the account if there is no trade subsequently.)

  • 7. Where are the shares kept?

    Shares will be kept in our custodian under UOBKH.

  • 8. How do I check my share holdings since my shares are kept with UOBKH?

    You can check your UTRADE Edge Account share holdings online from your UTRADE account. Click on “Portfolio” > “Custody Holdings” to see your holdings. A monthly statement will also be sent to you if there is transaction within that month. Otherwise, a statement will be sent to you on a quarterly basis.

  • 9. Can I sell my Singapore share holdings in my CDP Account using UTRADE Edge account?

    No, you cannot sell your Singapore shares in your CDP Account using your UTRADE Edge account. You will have to transfer your shares to your Sub-Account at UOBKH prior to any selling. There will be no charges for transferring your Singapore share holdings to UOBKH.

  • 10. Will my UTRADE Edge account be linked to my existing trading account?

    Yes, your existing trading account will be linked to your UTRADE Edge Account. If your account is opened before 1st May 2018 and you would like to link your UTRADE Edge Account to your existing trading account, kindly download and fill in this form “Request To Link Multiple Online Accounts” and submit it to UOBKH.

  • 11. Can I do contra trading with UTRADE Edge account?

    Yes, contra trading is allowed for Singapore, Hong Kong and Malaysia trades in UTRADE Edge account.

  • 12. Can I do short-selling with UTRADE Edge account?

    No, short-selling is not allowed in UTRADE Edge account.

  • 13. Is there a trading limit on the value of shares I can trade?

    Trading limit is based on x 1 of cash deposit.

    Note: Trading limit is computed in SGD. If you deposit foreign currencies, a SGD equivalent will be computed after taking into consideration currency fluctuations.

  • 14. What is the settlement period?

    MarketSettlement Period
    SingaporeTrade Date + 3 market days
    MalaysiaTrade Date + 3 market days
    Hong KongTrade Date + 2 market days
    U.S.Trade Date + 2 market days

    Shares will be force-sold if payment is not received by due date.

    UOBKH reserves the right to sell your share holdings in your Sub-Account or held in custodian with us, or use the available cash balance in your Trust Account to settle any outstanding position or contra loss.

  • 15. How do I fund my UTRADE Edge account?

    You may deposit money by sending us a cheque (payable to UOB Kay Hian Pte Ltd) or deposit cash at our counter located at 8 Anthony Road #01-01 Singapore 229957 or via fund transfer:

    Bank: United Overseas Bank Singapore (Main Branch)

    For account: UOB Kay Hian Private Limited

    Account number: 101-310-502-8

    Payment Details: Please state your trading account number.

  • YieldMax

  • 1. What is YieldMax account?

    YieldMax is a leverage product which allows you to maximis your returns based on a customized portfolio of different counters.

  • 2. What are the benefits of YieldMax account?

    You can design your won portfolio to maximize yield using our YieldMax calculator. The YieldMax calculator can be located under “Trading Tools” tab of UTRADE Web. Two sample portfolios and a user guide are included for your reference. Login now to try it!

    You can access a diversified range of high income yielding instruments such as REITs, business trusts, blue chip and bank perpetual stocks.

    In addition, you can enjoy a low financing interest rates of only 3.75%* pa and up to 3.3x margin leverage, and flexibility to take profit and rebalance your portfolio anytime, without lock-in period.

  • 3. How are dividends and returns in the online yield/beta calculator derived?

    Dividends are estimates derived from market consensus dividend yields, assuming a holding period of one year.

    Returns are calculated based on the dividends expected from your selected portfolio of stocks, and are adjusted for funding costs (i.e. margin financing interest), thereby providing an indication of your expected net yields. Do note that returns are not adjusted for possible price fluctuations.

  • 4. What is beta?

    Beta is a measure of volatility in comparison to the market as a whole. The higher the beta, the higher the volatility.

  • 5. What counters can I trade with a YieldMax account?

    Please click here to see the full list of counters.

    Non-qualifying counters, if traded in the YieldMax account, will not qualify for the special interest rate and will be transferred out of the YieldMax account into your other margin or cash account(s).

  • 6. Do I need to open a separate YieldMax account to enjoy all the benefits of YieldMax?

    To enjoy the special interest rate, you will need to open a separate YieldMax margin account. Speak with your Trading Representative or call our Client Services hotline at +65 6536 9338 to find out how.

    Nonetheless, you can still use our online yield/beta calculator to design your own portfolio and trade via your existing cash and/or margin accounts.

  • 7. What is the margin financing interest rate?

    Enjoy a special interest rate of only 3.75% p.a., subject to change.

  • 8. What is the margin ratio?

    Funding is at 70% advance margin, with margin call at 75%. Hence your initial deposit should be at least 30% of your intended portfolio value.

  • 9. How do I fund my YieldMax account, and is there a minimum amount for collateral?

    SGD cash deposit and/or Category S1, S2 and/or S3 share collateral are accepted, subject to a minimum amount/value of S$15,000.

    Transfer-in of share collateral from existing margin accounts are subject to 0.25% transfer fee.

  • 10. Is there a facility limit?

    The facility limit is S$350,000. Hence your maximum portfolio value is S$500,000.

  • 11. Is there a lock-in period?

    With the YieldMax account, you enjoy the flexibility to close your positions at anytime without any lock-in period.

  • Services

  • UTRADE Rewards

  • 1. What is UTRADE Rewards?

    UTRADE Rewards is a loyalty programme that rewards our clients with points for choosing UOB Kay Hian as their preferred broker. It is our way of saying “Thank You” for making us your top choice every time you trade. You can redeem these Rewards Points for an exciting range of redemption options including trade rebates, trade rewards, lifestyle rewards and education rewards.

  • 2. Who is eligible for UTRADE Rewards?

    All UOB Kay Hian clients with one or more of the following accounts are eligible for UTRADE Rewards:

    • Cash (Individual and Joint)
    • Margin Financing
    • YieldMax
    • UTRADE Edge
  • 3. How do I earn/accumulate Rewards Points?

    For every S$1 of brokerage paid to UOB Kay Hian, clients will be awarded with 1 Rewards Point. All online and offline trades for SGX, Bursa, HKEx and US executed via an eligible online trading account will be awarded with Rewards Points. Rewards Points are awarded on a contract level daily, and rounded down to the nearest Rewards Point per contract.

  • 4. When do my Rewards Points expire?

    Rewards Points earned will be valid for up to two calendar years. Rewards Points accumulated in a single calendar year will expire at the end of the following calendar year (31 December).

  • 5. Can I combine the Rewards Points that I have earned from my different trading accounts?

    Rewards Points earned from multiple trading accounts can be combined for redemption as long as these trading accounts are linked to one login.

  • 6. When and how can I make redemptions?

    You can make redemptions via UTRADE Reward page. To redeem, please login to UTRADE web and click on ACCOUNT MANAGEMENT and select Rewards

  • 7. When will my Rewards Points be deducted?

    Upon successful redemption, the corresponding Rewards Points will be deducted from your account immediately.

  • Value Added Services

  • 1. What features are available for subscription?

    Subscription Services Subscription Period Subscription Fee
    (before 7% GST)
    Subscription Fee
    (after 7% GST)
    SGX Market Depth 3-month S$75.00 S$80.25
    SMS Stock Alerts 3-month S$30.00 S$32.10
    HK Live Prices 3-month S$150.00 S$160.50
    US Live Prices
    (UTRADE does not offer live price for AMEX)
    3-month S$25.00 S$26.75

    Click here for the subscription form or call Client Services at +65 6536 9338 to have the application form sent to you. Payment of 3 months subscription must be submitted with the subscription form.

  • 2. When do I make payment for my subscription?

    If this is your first month of subscription, you must make payment for 3 months subscription before the services can be activated

    We will send you a renewal notification before end of your existing subscription period. Please make advance payment before the start of next subscription period. Otherwise, your subscription will not be renewed at end of existing subscription period.

  • 3. How long does it take to activate my subscription?

    To facilitate payment clearance, please allow a processing time of at least 3 working days. We will notify your Trading Representative upon successful activation.

  • 4. How do I access SGX Market Depth information?

    Right-click on the stock name and select Market Depth accordingly.

  • 5. What other features can I enjoy with my SGX Market Depth subscription?

    You can enjoy the convenience of MyPage which allow you to customize your preferred trading screen into a single page.

    You may create up to 3 customisable pages, and up to 6 pagelets per page.

  • 6. How do I create customisable pages?

    We have pre-customized Top 30, Place Order and Order Book pagelets for you. To edit/create your own pages, please use the buttons at the top right section of MyPage.

  • 7. How do I activate the SMS alerts?

    SMS alerts (trade confirmations and stock alerts) can be activated under the Account Management tab at the Preferences page. Trade confirmation alerts are only indicative tools and are not guaranteed. Clients should always check their order status in their Order Book page.

    Stock alerts can be activated under the Trade tab at the Stock Alert page. The receipt and timeliness of alerts are dependent on the service providers and the data/services subscribed.

  • 8. What are the additional features I can gain access to when I subscribe to the HK Live Price package?

    Apart from receiving Hong Kong real-time streaming price quotes, you can also gain access to

    • MyPage up to 3 customisable pages
    • HKEx Intraday Chart
    • HKEx Broker Queue
    • HKEx Market Depth

    To access, right-click on the stock name and select Intraday Chart / Broker Queue / Market Depth accordingly.

  • 9. What is a Push Notification and how does it work?

    A push notification is a message that pops up on a mobile device, it is delivered using the mobile device data connection. Clients do not have to be in the app or be using their devices to receive push notifications. This new feature is provided free to clients to keep them informed of their trade status or market movement of their desired stock on the go. Clients will be notified via a pop-up message when the alert is triggered. Push notifications can be turned on/off on UTRADE Mobile on iPhone/Andriod, refer to user guide.

  • Support & Troubleshooting

  • 1. What are the system requirements for using UTRADE Web?

    • - Screen resolution of 1280 x 1024
    • - Windows 7/8/10 or Mac OS 10.9 (OS Maverick Version)
    • - Internet Explorer 11.0
    • - Mozilla Firefox 42
    • - Native Safari 5.1.7
    • - Google Chrome 46

    We also recommend that you adjust your browser cache settings to check for newer versions of stored pages upon every visit to a page.

    Please note that system requirements and performance may vary from one platform to another. Notwithstanding our testing, there may still be occasions where you may not have optimal performance on our platform with the above setting or browser. Kindly contact our Client Service at +65 6536 9338 for assistance.

  • 2. What are the steps that I can do to speed up the loading speed of UTRADE web page?

    You may speed up the loading speed of the web page by clearing the browser cache and cookies.

    We also recommend that you adjust your browser cache settings to check for newer versions of stored pages upon every visit to a page.

    Internet Explorer

    Step 1: Click on “Tools” on menu bar and select “Delete browsing history”

    Step 2: Please ensure that the following options are ticked and select “Delete”. After completion, close the browser by clicking on the “X” button on the top right hand corner.

    Step 3: Relaunch www.UTRADE.com.sg


    Google Chrome

    Step 1: Click on the right hand corner icon as shown below and select “History”

    Step 2: Select “Clear browsing data”

    Step 3: Select your preference accordingly under “Time range” and select “Clear Data”.

    Step 4: Close the page and relaunch www.UTRADE.com.sg


    Mozilla Firefox

    Step 1: Click on the right hand corner icon as shown below and select “History”

    Step 2: Select “Clear recent history”

    Step 3: Under “Time range to clear”, select “Everything”. Go through all the options below before you click on “Clear Now””

    Step 4: Close the page and relaunch www.UTRADE.com.sg


    Safari

    Step 1: Click on “Safari” from menu bar and select on “Preferences”

    Step 2: Select “Privacy” and click on “Manage Website Data”

    Step 3: Select “Remove All” and then in the small popup, select “Remove Now”

    Step 4: Close the page and relaunch www.UTRADE.com.sg

  • 3. What are the system requirements for using UTRADE Mobile?

    Most web-enabled mobile devices and all desktop/laptop computers can access UTRADE Mobile. However, to ensure an optimal trading experience, please ensure the following:

    Use your device’s default web browser.

    Ensure JavaScript is enabled. If JavaScript is disabled on your device, our system will prompt you to enable JavaScript on your browser.

  • 4. What are real-time streaming prices?

    Streaming prices means that the website is able to dynamically display and update stock data instantaneously.

    Real-time streaming prices are available for SGX and Bursa. You may subscribe to real time streaming prices for HKEx and US markets for a fee, click here for subscription form. Alternatively, you may redeem through UTRADE Rewards.

  • 5. What must I do to view real-time streaming prices?

    Streaming prices is viewed on a secured page and may require you to perform the following steps:

    Step 1: Launch the Microsoft Internet Explorer
    Step 2: Select "Tools" >> "Internet Options"
    Step 3: Click on the "Security" tab and highlight the "Internet" Icon (a picture of a globe)
    Step 4: Click on "Default Level"
    Step 5: Click on "Apply"
    Step 6: Click on the "Advanced" tab and scroll down to Security
    Step 7: Ensure that both "Use SSL 2.0" and "Use SSL 3.0" are ticked

  • 6. What can I do if I have network, personal firewall, anti-virus or content filtering software that affect the display of real-time streaming prices?

    You can do the following steps to resolve the issues:

    Configure the firewall: Enable port 8080 and 443. Add in to the permitted sites "www.utrade.com.sg".

    Disable the firewall:
    Depending on the firewall used, even if the firewall is disabled after startup, there may be some startup features particular to that firewall that will still be enabled. In these cases, completely disable the firewall so that it does not load at startup (i.e. its startup icon is not displayed in the bottom-right task manager bar after turning on the computer).

    If you still have difficulty viewing SGX and Bursa Malaysia streaming prices, please select "Snapshot Mode" under "Account Preference> Preferences>Set Price Mode".

  • 7. What can I do if the stock prices are blank on my screen?

    The blank page might be due to your anti-virus software.

    Bit Defender PRO 2017
    Bit Defender anti-virus’ scan SSL function is incompatible with and unable to scan the security certificate installed (for SSL and TLS data encryption) on UTRADE. Consequently, if you have Bit Defender PRO 2017 installed as your anti-virus software, you will not be able to view price data feed on our UTRADE trading platform. If you wish to view the price feed data, the Bid Defender anti-virus scan SSL function will need to be disabled. If you decide to proceed, please be guided using the following steps:

    Step 1: Open your Bit Defender user menu and select “View Modules”

    Step 2: Click on the “Settings” button on the right hand corner under “Web Protection”

    Step 3: Turn off “Scan SSL” by clicking on the icon

    Step 4: Relaunch your browser for settings to take effect.


    AVG anti-virus software
    (a) AVG Resident Shield settings You will need to set up an exception in the AVG Resident Shield settings. If you decided to proceed, please be guided using the following steps:

    Step 1: Open your AVG program, go to “Options” and select “Advanced settings”

    Step 2: Select “Exceptions” located on the left side of the screen, followed by “Add exception”

    Step 3: Select “URL” under Exception type and enter our URL https://sg.uobkayhian.com and tick on the box below “Use this exception for” :

    Step 4: Click “OK” to save details of the exception

    Step 5: Verify that our URL is added successfully into the exceptions list and click on “Apply” button

    (b) AVG LinkScanner / Online Shield
    To disable the Web Browsing component, kindly follow the steps below:

    Step 1: Open your AVG program, go to “Options” and select “Advanced settings”

    Step 2: Click the Web Browsing component

    Step 3: In the LinkScanner Surf-Shield section, click the switch to change it to “Disabled” (red)

    Step 4: In the Online Shield section, click the switch to change it to “Disabled” (red)

  • 8. What can I do if I am using Sophos Anti-Virus and am unable to launch the UTRADE web platform on Internet Explorer?

    You need to reset the Internet Explorer settings by doing the following:

    Step 1: Exit all programs.
    Step 2: If you are using Windows Vista, click on "Start" and type the following command in search field under "Start": inetcpl.cpl For other Operating Systems, type the command under "Run:" inetcpl.cpl
    Step 3: Click on the "Advanced" tab when the "Internet Options" dialog box appears.
    Step 4: Click on "Reset" under "Reset Internet Explorer settings".
    Step 5: Click on "Reset" again.
    Step 6: Click on "Close" in the "Reset" when Internet Explorer finishes resetting the settings.
    Step 7: Close the "Internet Explorer Settings" dialog box.
    Step 8: Start Internet Explorer again































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